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Graphics card stolen!? What can I do?


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#1 erkjhnsn

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Posted 10 April 2016 - 12:23 PM

OK, here's the story... I purchased my HP laptop while travelling through Colombia. It's an AMD 8 processor 4gb RAM that had windows 8 and had a 500 mb independent video card  (not sure which). It was working fine for a few months but right as I was leaving the city in which I purchased it, the hard drive stopped working properly. Not sure what happened but it wouldn't even start up windows. So unfortunately because I left the city where I purchased it and had thrown out the receipt and any documents I had with it (mistake, I know), I couldn't get it repaired under warranty. So I went to a computer repair shop in a different city still in Colombia and they reformatted my HD. It didn't need to be replaced luckily but unfortunately they installed windows 7 instead of 8. I continued travelling and went to a different town. However, I tried installing and playing some games that had worked fine on my laptop before and now they wouldn't start. Various error messages but all clearly graphics or driver problems. So I updated all the drivers and installed all the windows updates but the problem remained. I looked all over the internet and nothing seemed to work. So I looked in the device manager to see what video card I had in order to search for more specific problems and there is only the 'standard VGA graphics adapter'. 

 

So the first thing is I want to be completely sure that the graphics card isn't there before I make any unfounded claims. How can I be 100% sure that it's not some other issue like a detection issue or something? 

 

Second question: What do you think I can do in this situation? I can go back to that shop (though it'd be a pain in the ass) and see what they'd have to say but if they did indeed steal my graphics card, they'll likely deny it. Is there any way to prove that I did have an independent graphics card? The Colombian police will likely be useless in this situation unless I had really obvious proof. 

Any thoughts are appreciated!

 

Thanks!



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#2 dc3

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Posted 10 April 2016 - 12:35 PM

What is the make and model of this computer?

 

Are you still running Windows 7 SP1?

 

When they in stalled Windows 7 did they provide the necessary product code so the operating system can be activated?

 

If you are not sure if it has been activated right click on My Computer or Computer in the Start Menu and select properties.  There is a section toward the bottom of the window where it will tell you if it has been activated.  

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 erkjhnsn

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Posted 10 April 2016 - 12:45 PM

Wow cool program! I didn't know that existed thanks. 

http://speccy.piriform.com/results/H0iFg2dGXktgW3s3LxWpGOU

Also, windows confirmed to be activated.

 

Thanks for the help.



#4 dc3

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Posted 10 April 2016 - 01:54 PM

Please post the model of this HP notebook.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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