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Computer restarts randomly, please help.


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4 replies to this topic

#1 Yarin4

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Posted 10 April 2016 - 08:58 AM

Hello guys,

Lately my computer has been restarting randomly and for no reason. It doesn't seem to happen at any specific time - it can happen while playing games, browsing the net etc.

I was suspecting it was the GPU, so I tried replacing the GPU but this still continues to occur. 

I would really appreciate any help

Here's the error that keeps appearing on windows event viewer every time this happens:

 

 

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          4/10/2016 4:49:37 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      YARIN-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2016-04-10T13:49:37.457612200Z" />
    <EventRecordID>83024</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>YARIN-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>


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#2 lmacmil

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Posted 10 April 2016 - 10:08 AM

I have had the same problem since I did a clean install last August.  It almost always happens when browsing with Firefox.  I have switched to Chrome and it seems better.  The browser should have hardware acceleration disabled.  That seems to make a difference.  You could also try uninstalling and reinstalling your video drivers.



#3 jcgriff2

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Posted 10 April 2016 - 01:06 PM

Kernel power 41 error simply states that the system has restarted itself after a power incident (tantamount to the plug being pulled). The message itself is really meaningless and unhelpful as far as diagnosis is concerned.

 

For help with such problems, please post in out Internal Hardware forum - http://www.bleepingcomputer.com/forums/f/7/internal-hardware/

 

Regards. . .

 

jcgriff2


Edited by jcgriff2, 10 April 2016 - 01:07 PM.

Microsoft MVP 2009-2015

#4 Yarin4

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Posted 11 April 2016 - 02:47 AM

I've fixed the problem.

I noticed after it restarts it would sometimes behave like a car that can't start(Turning on for a second and then restarting again repeatedly until it's able to start). That kind of hinted me that the problem might be the power supply. I replaced the power supply and the problem appears to be fixed.



#5 jcgriff2

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Posted 11 April 2016 - 06:06 PM

That's great news.

 

Thank you for posting back with the outcome.

 

Regards. . .

 

jcgriff2


Microsoft MVP 2009-2015




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