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Multiple Programs Shutting Down


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23 replies to this topic

#1 SuzieQ

SuzieQ

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  • Local time:07:49 PM

Posted 04 August 2006 - 07:00 AM

Hi all-
First encountered the problem in Final Draft, a screenplay program. The program shuts down, and I receive the error message: "Final Draft has encountered a problem and needs to close. We are sorry for the inconvenience."

After that, I started receiving the same message in many programs (i.e. "Internet Explorer needs to close...", "Word 97 needs to close...". The folks at Final Draft thought perhaps my screenplay had become a corrupted file, which happens when you work on something for very long. But then the problem spread to many applications.

As evidenced by the programs I ran in preparation to posting this, my computer appears to be infected with lots of malware.

I also have problems shutting down programs individually, and always have a problem when shutting down my computer. I get a blue and white box, and a message telling me that Windows is having a problem shutting down.

And finally, my compter now takes forever to start up. All of these problems started at relatively the same time.

Here is my Hijack This log:

Logfile of HijackThis v1.99.1
Scan saved at 7:39:08 AM, on 8/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\WINDOWS\system32\ps2.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\mcafee.com\agent\McAgent.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Updater.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Common Files\AOL\1130066408\ee\AOLSoftware.exe
C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
C:\PROGRA~1\VERIZO~1\HELPSU~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Verizon Online\ConnMgr\cmisrv.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINDOWS\system32\fxssvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Common Files\Verizon Online\AppMgr\vzOpenUIServer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Owner\Desktop\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.microsoft.com/isapi/redir.dll?p...&ar=msnhome
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [MoneyStartUp10.0] "c:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\McAgent.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1130066408\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [A Verizon App] C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\HELPSU~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Global Startup: customize__IE.lnk = C:\hp\region\customizeIe.wsf
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Microsoft Office Shortcut Bar.lnk = C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01FE8D0A-51AD-459B-B62B-85E135128B32} (DD_v4.DDv4) - http://www.drivershq.com/DD_v4.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {1DF36010-E276-11D4-A7C0-00C04F0453DD} (Stamps.com Secure Postal Account Registration) - https://secure.stamps.com/download/us/regis...85/sdcregie.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta...staller_gmn.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aol.com/molbin/shared/m...77/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1121703708906
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://shoprite.digitalcameradeveloping.co...ploadClient.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur...loadManager.ocx
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aol.com/molbin/shared/m...,18/mcgdmgr.cab
O16 - DPF: {D670D0B3-05AB-4115-9F87-D983EF1AC747} (AOL Downloader Plugin) - http://pak01.pictures.aol.com/ygp/aol/plug...US.9.1.6.18.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Content Monitoring Tool (msCMTSrvc) - Unknown owner - C:\WINDOWS\system32\msCMTSrvc.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe



Here is the result of the Panda Active Scan:

Incident Status Location

Adware:Adware/Naupoint Not disinfected C:\WINDOWS\DOWNLO~1\vzbb.dll
Spyware:spyware/whazit Not disinfected c:\windows\system32\fiz1
Adware:adware/igetnet Not disinfected c:\windows\system\rules.dat
Potentially unwanted tool:application/myway Not disinfected c:\program files\MyWay
Adware:adware/sidesearch Not disinfected C:\Documents and Settings\Owner\Application Data\Lycos
Potentially unwanted tool:application/mywebsearch Not disinfected hkey_classes_root\clsid\{014DA6C2-189F-421a-88CD-07CFE51CFF10}
Potentially unwanted tool:application/errorguard Not disinfected hkey_classes_root\clsid\{205FF73B-CA67-11D5-99DD-444553540006}
Adware:adware/wupd Not disinfected Windows Registry
Adware:adware/exact.bargainbuddy Not disinfected Windows Registry
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.2o7.net/]
Spyware:Cookie/Adrevolver Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.adrevolver.com/]
Spyware:Cookie/PointRoll Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.ads.pointroll.com/]
Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.atwola.com/]
Spyware:Cookie/Casalemedia Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.casalemedia.com/]
Spyware:Cookie/FastClick Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.fastclick.net/]
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.2o7.net/]
Spyware:Cookie/Maxserving Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.maxserving.com/]
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.2o7.net/]
Spyware:Cookie/Overture Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.overture.com/]
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.2o7.net/]
Spyware:Cookie/QuestionMarket Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.questionmarket.com/]
Spyware:Cookie/RealMedia Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.realmedia.com/]
Spyware:Cookie/Serving-sys Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.serving-sys.com/]
Spyware:Cookie/Tradedoubler Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.tradedoubler.com/]
Spyware:Cookie/Traffic Marketplace Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.trafficmp.com/]
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.tribalfusion.com/]
Spyware:Cookie/Adserver Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.z1.adserver.com/]
Spyware:Cookie/Zedo Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.zedo.com/]
Spyware:Cookie/YieldManager Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[ad.yieldmanager.com/]
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.atdmt.com/]
Spyware:Cookie/Traffic Marketplace Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.trafficmp.com/]
Spyware:Cookie/RealMedia Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.realmedia.com/]
Spyware:Cookie/Zedo Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.zedo.com/]
Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.advertising.com/]
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.doubleclick.net/]
Spyware:Cookie/Casalemedia Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.casalemedia.com/]
Spyware:Cookie/FastClick Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.fastclick.net/]
Spyware:Cookie/Casalemedia Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.casalemedia.com/]
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.tribalfusion.com/]
Spyware:Cookie/FastClick Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.fastclick.net/]
Spyware:Cookie/Casalemedia Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.casalemedia.com/]
Spyware:Cookie/QuestionMarket Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.questionmarket.com/]
Spyware:Cookie/888 Not disinfected C:\Documents and Settings\Owner\Cookies\owner@888[1].txt
Spyware:Cookie/YieldManager Not disinfected C:\Documents and Settings\Owner\Cookies\owner@ad.yieldmanager[1].txt
Spyware:Cookie/Belnk Not disinfected C:\Documents and Settings\Owner\Cookies\owner@ath.belnk[2].txt
Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\Owner\Cookies\owner@atwola[1].txt
Spyware:Cookie/Belnk Not disinfected C:\Documents and Settings\Owner\Cookies\owner@belnk[1].txt
Spyware:Cookie/BurstNet Not disinfected C:\Documents and Settings\Owner\Cookies\owner@burstnet[1].txt
Spyware:Cookie/Enhance Not disinfected C:\Documents and Settings\Owner\Cookies\owner@c.enhance[1].txt
Spyware:Cookie/Cassava Not disinfected C:\Documents and Settings\Owner\Cookies\owner@cassava[1].txt
Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\Owner\Cookies\owner@com[1].txt
Spyware:Cookie/360i Not disinfected C:\Documents and Settings\Owner\Cookies\owner@ct.360i[2].txt
Spyware:Cookie/did-it Not disinfected C:\Documents and Settings\Owner\Cookies\owner@did-it[2].txt
Spyware:Cookie/Belnk Not disinfected C:\Documents and Settings\Owner\Cookies\owner@dist.belnk[1].txt
Spyware:Cookie/Go Not disinfected C:\Documents and Settings\Owner\Cookies\owner@go[2].txt
Spyware:Cookie/Searchportal Not disinfected C:\Documents and Settings\Owner\Cookies\owner@searchportal.information[1].txt
Spyware:Cookie/Target Not disinfected C:\Documents and Settings\Owner\Cookies\owner@target[1].txt
Spyware:Cookie/Affiliate fuel Not disinfected C:\Documents and Settings\Owner\Cookies\owner@www.affiliatefuel[1].txt
Spyware:Cookie/BurstBeacon Not disinfected C:\Documents and Settings\Owner\Cookies\owner@www.burstbeacon[1].txt
Spyware:Cookie/myaffiliateprogram Not disinfected C:\Documents and Settings\Owner\Cookies\owner@www.myaffiliateprogram[1].txt
Spyware:Cookie/Yadro Not disinfected C:\Documents and Settings\Owner\Cookies\owner@yadro[1].txt
Potentially unwanted tool:Application/KillApp.B Not disinfected C:\hp\bin\KillIt.exe
Adware:Adware/Naupoint Not disinfected C:\WINDOWS\Downloaded Program Files\vzbb.dll


Many thanks,
Susan

BC AdBot (Login to Remove)

 


#2 Buckeye_Sam

Buckeye_Sam

    Malware Expert


  • Members
  • 17,382 posts
  • OFFLINE
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  • Gender:Male
  • Location:Pickerington, Ohio
  • Local time:06:49 PM

Posted 12 August 2006 - 06:39 AM

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. :thumbsup:

I apologize for the delay getting to your log, the helpers here are very busy.
If you still need help, please post a fresh Hijackthis log, in this thread, so I can help you with your Malware Problems.

If you have resolved this issue please let us know.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 SuzieQ

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Posted 13 August 2006 - 09:31 AM

Hey Sam!
I am sooooo grateful for the help; it doesn't matter how long it took! You guys are awesome!

My computer is not shutting down as much, but it is infected with loads of malware. It takes forever to start up; I have trouble opening programs (also a long delay), and I get an error message whenever I am shutting down - "windows is shutting down...please wait" or something like that. I will try and be more specific with the exact wording of that message.

Here is my logfile:
Logfile of HijackThis v1.99.1
Scan saved at 10:06:26 AM, on 8/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\WINDOWS\system32\ps2.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\mcafee.com\agent\McAgent.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Updater.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\America Online 9.0\waol.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
C:\Program Files\Common Files\Verizon Online\ConnMgr\cmisrv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Common Files\Verizon Online\AppMgr\vzOpenUIServer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\America Online 9.0\shellmon.exe
C:\Documents and Settings\Owner\Desktop\HijackThis\HijackThis.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.microsoft.com/isapi/redir.dll?p...&ar=msnhome
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\McAgent.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [A Verizon App] C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0\AOL.EXE" -b
O4 - Startup: Microsoft Office Shortcut Bar.Lnk = C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
O4 - Global Startup: customize__IE.lnk = C:\hp\region\customizeIe.wsf
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01FE8D0A-51AD-459B-B62B-85E135128B32} (DD_v4.DDv4) - http://www.drivershq.com/DD_v4.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {1DF36010-E276-11D4-A7C0-00C04F0453DD} (Stamps.com Secure Postal Account Registration) - https://secure.stamps.com/download/us/regis...85/sdcregie.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta...staller_gmn.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aol.com/molbin/shared/m...77/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1121703708906
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://shoprite.digitalcameradeveloping.co...ploadClient.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur...loadManager.ocx
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aol.com/molbin/shared/m...,18/mcgdmgr.cab
O16 - DPF: {D670D0B3-05AB-4115-9F87-D983EF1AC747} (AOL Downloader Plugin) - http://pak01.pictures.aol.com/ygp/aol/plug...US.9.1.6.18.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Content Monitoring Tool (msCMTSrvc) - Unknown owner - C:\WINDOWS\system32\msCMTSrvc.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

I await your instructions...

many thanks,
susan

#4 Buckeye_Sam

Buckeye_Sam

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Posted 13 August 2006 - 04:39 PM

Actually your log looks pretty good. Let's see what Ewido can turn up for us.


Please download Ewido Anti-spyware and save that file to your desktop.
This is a 30 day trial of the program
  • Once you have downloaded ewido anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
  • Once the setup is complete you will need run Ewido and update the definition files.
  • On the main screen select the icon "Update" then select the "Update now" link.
    • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
  • Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  • Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  • Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"
Close Ewido anti-spyware, Do Not run a scan just yet, we will shortly.
  • Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
  • Clean out your Temporary Internet files
    • Quit Internet Explorer and quit any instances of Windows Explorer.
    • Click Start -> Control Panel and then double-click Internet Options.
    • On the General tab, click Delete Files under Temporary Internet Files.
    • In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
    • On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
    • Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
    • Click OK.
    IMPORTANT: Close all windows and do not open any other windows or programs while Ewido is scanning, it may interfere with the scanning proccess:

  • Lauch Ewido-anti-spyware by double-clicking the icon on your desktop.
  • Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
  • Ewido will now begin the scanning process, be patient this may take a little time.
    Once the scan is complete do the following:
  • If you have any infections you will prompted, then select "Apply all actions"
  • Next select the "Reports" icon at the top.
  • Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
  • Close Ewido and reboot your system back into Normal Mode and post the results of the Ewido scan report along with a new Hijackthis log.

Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#5 SuzieQ

SuzieQ
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Posted 14 August 2006 - 06:41 PM

Hey Sam-

I ran the Ewido scan, and it didn't find anything.

Unfortunately, various programs are shutting down on me again.

My computer is also really slow, even in opening documents. It takes 3-5 minutes for my computer to start up.

Today I got this error message when I turned on my computer:
Some components of Active Shield are either missing or might not have been installed probperly. Please reinstall Active Shield (McAfee Virus Scan). I sometimes get this message, sometimes not.

Also, every time I shut down my computer, (and frequently when closing an application), I get this message:
ending program...please wait.
This program is not responding. To return to windows and check the status of the program, click cancel. If you choose to end the program immediately, you will loose any unsaved data. To end program now, click 'end now.'


Okay, here is my Hijack this logfile, and many thanks:
Logfile of HijackThis v1.99.1
Scan saved at 7:31:27 PM, on 8/14/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\ps2.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Updater.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\fxssvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Verizon Online\ConnMgr\cmisrv.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Verizon Online\AppMgr\vzOpenUIServer.exe
C:\Program Files\HP\hpcoretech\comp\hpdarc.exe
C:\Documents and Settings\Owner\Desktop\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?p...&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.microsoft.com/isapi/redir.dll?p...&ar=msnhome
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\McAgent.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [A Verizon App] C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Startup: Microsoft Office Shortcut Bar.Lnk = C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
O4 - Global Startup: customize__IE.lnk = C:\hp\region\customizeIe.wsf
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01FE8D0A-51AD-459B-B62B-85E135128B32} (DD_v4.DDv4) - http://www.drivershq.com/DD_v4.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {1DF36010-E276-11D4-A7C0-00C04F0453DD} (Stamps.com Secure Postal Account Registration) - https://secure.stamps.com/download/us/regis...85/sdcregie.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta...staller_gmn.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aol.com/molbin/shared/m...77/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1121703708906
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://shoprite.digitalcameradeveloping.co...ploadClient.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur...loadManager.ocx
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aol.com/molbin/shared/m...,18/mcgdmgr.cab
O16 - DPF: {D670D0B3-05AB-4115-9F87-D983EF1AC747} (AOL Downloader Plugin) - http://pak01.pictures.aol.com/ygp/aol/plug...US.9.1.6.18.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Content Monitoring Tool (msCMTSrvc) - Unknown owner - C:\WINDOWS\system32\msCMTSrvc.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Thanks,
Susan

#6 Buckeye_Sam

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Posted 15 August 2006 - 07:47 AM

I'm not getting any indication of malware. Do you still feel you are infected? What symptoms do you have that would indicate that?

The issues that you have described are not indicative of malware on your computer. These seem to be system issues. They may be correctable and I don't see any need to format. But we may need to restore some files that have become corrupted. Do you have your Windows XP disc?


Let's clean up your log a bit.

Run Hijackthis again, click scan, and Put a checkmark next to each of the lines listed below. Then close all other windows--you should only see HijackThis on your Desktop--and click the Fix Checked button.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?p...&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.microsoft.com/isapi/redir.dll?p...&ar=msnhome
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [A Verizon App] C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Startup: Microsoft Office Shortcut Bar.Lnk = C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
O4 - Global Startup: customize__IE.lnk = C:\hp\region\customizeIe.wsf
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O16 - DPF: {01FE8D0A-51AD-459B-B62B-85E135128B32} (DD_v4.DDv4) - http://www.drivershq.com/DD_v4.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {1DF36010-E276-11D4-A7C0-00C04F0453DD} (Stamps.com Secure Postal Account Registration) - https://secure.stamps.com/download/us/regis...85/sdcregie.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta...staller_gmn.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aol.com/molbin/shared/m...77/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1121703708906
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://shoprite.digitalcameradeveloping.co...ploadClient.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur...loadManager.ocx
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aol.com/molbin/shared/m...,18/mcgdmgr.cab
O16 - DPF: {D670D0B3-05AB-4115-9F87-D983EF1AC747} (AOL Downloader Plugin) - http://pak01.pictures.aol.com/ygp/aol/plug...US.9.1.6.18.cab



Reboot your computer.



Clean your Cache and Cookies in IE:
  • Close all instances of Outlook Express and Internet Explorer
  • Go to Control Panel > Internet Options > General tab
  • Click the "Delete Cookies" button
  • Next to it, Click the "Delete Files" button
  • When prompted, place a check in: "Delete all offline content", click OK
* Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):
  • Go to Tools > Options.
  • Click Privacy in the menu on the left side of the Options window.
  • Click the Clear button located to the right of each option (History, Cookies, Cache).
  • Click OK to close the Options window
    Alternatively, you can clear all information stored while browsing by clicking Clear All.
    A confirmation dialog box will be shown before clearing the information.
* Clean other Temporary files + Recycle bin
  • Go to start > run and type: cleanmgr and click ok.
  • Let it scan your system for files to remove.
  • Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
  • Press OK to remove them.
Go to My Computer and right click on Local Disk(C:).
Select Properties -> Tools.
Under Error Checking click on Check Now.
Check both boxes and click Start.
Click Yes at the prompt and reboot your computer.

After reboot go right back to the same place and click Defragment Now.



Please post a new hijackthis log.
Let me know if there has been any improvement.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#7 SuzieQ

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Posted 15 August 2006 - 12:57 PM

Hey Sam-
I was initially posting on the windows xp forum, and ran Panda Active scan as instructed. It indicated that I had tons of spyware, and at that point, I was instructed to come to this forum.

I also can't open or shut my computer without tons of problems, as mentioned. Is this more indicative of system issues? I do not have an XP disc, as my computer came loaded with it already, but I believe there is a way of ordering one cheaply.

I will follow your instructions this evening, and get back to you with a new logfile. Also, please tell me if I should track down a Windows XP disc.

Many thanks,
susan

#8 Buckeye_Sam

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Posted 15 August 2006 - 05:03 PM

The great majority of what was in the Panda log in your first post was just cookies, so it's not nearly as bad as it appears.

But run a new scan with Panda and post the log. We'll see what's left and take the appropriate action.


It's a good idea to have a Windows disc on hand for a variety of reasons. I strongly recommend that you have one sent to you, even if it turns out that we don't need it this time.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#9 SuzieQ

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Posted 18 August 2006 - 11:16 AM

Hey Sam-

I have a couple of questions:

1. If I have a system issue, what is that and how do I resolve it?
2. Where do I get an XP disc?
3. After following your last instructions, I am now getting a message telling me that "some components of McAffee Security center are either missing or have not been installed properly. Please reinstall McAffee Security Center." Do I need to reinstall McAffee?

I have a new ActiveScan log, and a new Hijack This Log, as per your instructions:
ActiveScan:

Incident Status Location

Spyware:spyware/whazit Not disinfected c:\windows\system32\fiz1
Adware:adware/igetnet Not disinfected c:\windows\system\rules.dat
Adware:adware/sidesearch Not disinfected C:\Documents and Settings\Owner\Application Data\Lycos
Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.atwola.com/]
Spyware:Cookie/Maxserving Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.maxserving.com/]
Spyware:Cookie/RealMedia Not disinfected C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\cookies.txt[.realmedia.com/]
Potentially unwanted tool:Application/KillApp.B Not disinfected C:\hp\bin\KillIt.exe

Logfile of HijackThis v1.99.1
Scan saved at 8:55:41 PM, on 8/17/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\fxssvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\WINDOWS\system32\ps2.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Updater.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Documents and Settings\Owner\Desktop\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\4otu4ukf.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\McAgent.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0\AOL.EXE" -b
O4 - Startup: Microsoft Office Shortcut Bar.Lnk = C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Content Monitoring Tool (msCMTSrvc) - Unknown owner - C:\WINDOWS\system32\msCMTSrvc.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe



As always, many thanks,
susan

#10 Buckeye_Sam

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Posted 18 August 2006 - 07:55 PM

Go ahead and delete these files/folders that Panda found.

c:\windows\system32\fiz1
c:\windows\system\rules.dat
C:\Documents and Settings\Owner\Application Data\Lycos



In answer to your questions...

1. Sometimes you can run a program in Windows called System File Checker (SFC) that will scan your computer for missing or corrupt files and then try to restore them from the disc. Other times it's better to do a repair installation of Windows to fully restore the entire OS. Neither way causes you to lose any of your files or data.

2. If your computer didn't come with a disc, you can contact the maker of your PC and request one be sent to you. You did after all, pay for Windows even if it was preinstalled on your computer when you bought it. In most cases they will send one out to you and you just have to pay shipping and handling.

3. Yes, I would reinstall Mcafee.
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Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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#11 SuzieQ

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Posted 19 August 2006 - 10:00 AM

Hey Sam:
What does this mean?:
Other times it's better to do a repair installation of Windows to fully restore the entire OS.

Thanks,
Susan

#12 Buckeye_Sam

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Posted 19 August 2006 - 05:05 PM

If SFC doesn't work or you still continue to experience problems, then you can do a repair installation, which will fully reinstall Windows XP. It's a longer and more complicated process, but almost always resolves any system problems that you are having.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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#13 SuzieQ

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Posted 20 August 2006 - 08:09 AM

Hey Sam-
I ordered the Windows XP disc and should be receiving it next week.

If I encounter any problems doing a SFC or a repair installation, do I continue to post on this thread, or start another thread on the XP forum?

I have found your help to be invaluable, and can't thank you enough. I will do my best to support Bleeping Computer in any way possible.

Many thanks,
Susan

#14 Buckeye_Sam

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Posted 20 August 2006 - 08:18 AM

While it doesn't appear that this is a malware issue any longer, I'll be happy to keep this thread open until you get the disc next week and work through it with you. :thumbsup:

You may want to bookmark this link. I find it to be an excellent explanation and direction for a Windows XP repair installation.

http://www.geekstogo.com/forum/Repair-Windows-XP-t138.html


Just let me know once you have the disc and are ready to proceed.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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#15 SuzieQ

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Posted 22 August 2006 - 12:43 PM

Hey Sam-
I got the discs today.

I await your instructions.

many thanks,
susan




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