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Cant login


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6 replies to this topic

#1 Avengers6

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Posted 08 April 2016 - 06:16 PM

I cant login to my acer laptop running on windows 10 os..it keeps asking for user name and password...what can i do?

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#2 Rocky Bennett

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Posted 08 April 2016 - 06:31 PM

Can you remember your user name and password? If you can, just enter it or reinstall Windows 10 from scratch using an ISO that you can download straight from Microsoft.


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#3 usasma

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Posted 09 April 2016 - 04:00 PM

At the logon screen there's typically a list of the logon names in the lower left corner of the screen.
If it's a Microsoft account, it'll also have the email address (which is the logon name).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Avengers6

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Posted 09 April 2016 - 05:00 PM

Tried both but it didnt work...it keeps asking for a domain..

#5 usasma

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Posted 09 April 2016 - 05:54 PM

Domain?  Is this a work computer?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 ChiefTech

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Posted 10 April 2016 - 07:10 PM

Do you see a back arrow or a button that looks like a menu or a key anywhere on the screen?
What does the account name look like? It's just blank?

You most likely accidentally accessed the domain login screen and need to go back to logging in with your local or ms account.

If this isn't the case, and you have installtion media I can assist you in setting up a new user without doing a fresh install.

Edited by ChiefTech, 10 April 2016 - 07:15 PM.


#7 Avengers6

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Posted 11 April 2016 - 12:02 AM

Its just a dialogue box asking for user name and password...thanks in advance for your help..
Its just a dialogue box asking for user name and password...thanks in advance for your help..




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