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How do I find out if my computer is infected?


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#1 goingmental61

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Posted 08 April 2016 - 02:14 AM

After clicking on a download link recommended to me Chrome froze and a box came up saying I needed to ring an 0800 number immediately. It said that I shouldn't turn off my pc or restart or anything as my computer is infected. I've just spent the last hour plus on the phone to an man who told me my computer is heinously infected with malware, spyware, and god knows what else. Freaking me out ... he accessed my computer and ran all these programs showing all my passwords and god knows what else ... proof he said its been hacked. Right now I feel like chucking my computer out I'm so freaked out! Close to tears frankly. At the end of it all he was pushing for money to fix it all, pushing for my credit card number etc. I explained I had no money, so he asked when I would have money! I told him when I win lotto, trying to get him to accept I haven't got any, but he kept pushing. He said my computer is open to all sorts of shyte now unless I pay to get it cleaned. He opened piles of windows, talking really fast, showed me all the places my computer is infected. How do I find out if it is really infected, and if so, what do I do to clean it all up? Thank you in advance for any help, I'm totally at a loss. The computer is only 2 months old and running Windows 10. 



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#2 buddy215

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Posted 08 April 2016 - 04:28 AM

That was a criminal you were talking to. Good that you did not give him any credit card number or other such as PayPal.

Your mentioning the criminal viewed your passwords could be a serious problem if recorded those in some way.

Suggest you change passwords especially for emails, shopping sites, banking and other financial sites. It is important to

change the secret words for those accounts, too.

 

You can check for any adware, crapware and malware that may of been left on your computer using the programs below.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Agouti

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Posted 08 April 2016 - 07:48 AM

As Buddy said, that was a criminal...

After clicking on a download link recommended to me...

It might help if you gave us some more information here.  Who recommended this link?  Don't ever click a link unless you know it's from a trusted party and then only after you get a separate and independent confirmation from the party.  If you have to, call them on the phone to confirm.

Freaking me out ... he accessed my computer and ran all these programs showing all my passwords and god knows what else ... proof he said its been hacked.

In fact, you just allowed him to hack you by giving him access to your computer.  That's a classic tactic that scammers use.  Don't ever give anyone access to your computer unless you know and trust the person.

 

Since you have already given access to this person, the most you can do now is change all your passwords as quickly as possible and pray he hasn't used them as yet.

 

Next time, don't be so gullible.



#4 goingmental61

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Posted 11 April 2016 - 09:12 PM

goingmental61 feeling saner today! Thanks guys :) Yip a very hard lesson learned. The link was recommended to me in a gaming forum on Trademe. I was trying to get a game to complete the sims2 collection for my girls. A couple of days earlier, the password on my computer had been changed and I couldn't get into it. I had phoned Acer who helped me get in and reset it. So when the box came up I foolishly assumed it was connected to Acer help. It was full of alarm bells "Do not turn off or restart or you will loose everything" "Phone this 0800 number immediately for assistance" etc. I was sucked in big time.

 

 

Since I made the post in here more shyte went down. My virus software was disabled and I couldn't re-enable it, new virus software I downloaded was deactivated before it could start, the screenshots I took of what the hacker did *poofed* off my desktop ... it was all very stressful. I did however manage to run malwarebytes which detected 234 issues.

 

 

In the end with the help of Acer I reset the entire comp back to factory settings, it took several hours. I also through my interenet provider got new virus software, 'Avira'. All seems to be fine now, apart from loosing everything which was on the comp! Luckily it's fairly new and so it wasn't too much. I chose not to save any new files I'd aquired to my external hard drive as I just wasn't confident to trust any of them.

 

 

I'm in the process of changing all my passwords atm, it's a big job! I never use the same password anywhere and I've always made my passwords totally non-sensical and kept them in a notebook in the real world, so I'm working my way through them all. As for my bank details and card number, luckily I had cancelled my card a week ago when my computer password was changed, and my new card has not been activated yet.

 

 

Should I still go through any of the steps recommended above?

 

 

Many thanks for your responses, it's really appreciated.



#5 buddy215

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Posted 11 April 2016 - 09:51 PM

Once you reformatted and reinstalled Windows all malware was removed. You are good to go.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#6 goingmental61

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Posted 12 April 2016 - 01:07 AM

Once you reformatted and reinstalled Windows all malware was removed. You are good to go.

 

Thank you :) *Relieved*

Won't be falling for those tricks again!






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