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11 replies to this topic

#1 cpme62

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Posted 07 April 2016 - 10:38 PM

hello please help me

my pc doesn't go after login

stay with black screen even on safe mode

windows 7 ultimate

it does have a bar with windows host script

thanks


Edited by hamluis, 11 April 2016 - 11:11 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 cpme62

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Posted 09 April 2016 - 02:34 PM

please help

after login the only application running is windows script host

my ps is dell optiplex with windows 7 ultimate 

thanks



#3 DavisMcCarn

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Posted 09 April 2016 - 04:50 PM

If this started recently, shut the PC down (OFF!), turn it back on, and, when the Dell logo appears, start hitting F8 like a madman.  You should get a menu with "repair my computer" highlighted.  Hit enter, choose you language, login using your user name and password, then choose system restore.  Choose a restore point that is labeled Windows Update or Critical Update and answer the questions so it actually does it.  Pray a little bit while it runs and reboot even if it says it failed.


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#4 cpme62

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Posted 09 April 2016 - 04:59 PM

hello Davis,

 

thanks for your help

i follow your instructions

this is the result "there was unexpected error

the system cannot find the file specified (0x80070002)



#5 DavisMcCarn

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Posted 09 April 2016 - 05:00 PM

Dang, you're fast!
When did you get this error? During the system restore, during the reboot, when?
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#6 cpme62

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Posted 09 April 2016 - 06:23 PM

It was when i click system restore

#7 DavisMcCarn

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Posted 10 April 2016 - 08:03 AM

OK, use the same F8 startup; but, when you get to the recovery tool screen, choose Command Prompt. In the CMD window, type CHKDSK C:<enter> (with NO other options!) If you get any read errors, stop because we now need to address a data recovery situation. If you just get errors found, type CHKDSK C: /F<enter>, let it finish, then type EXIT<enter> and try the system restore again.
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#8 cpme62

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Posted 10 April 2016 - 02:29 PM

Hello
No errors found
System restore has no restore points

#9 DavisMcCarn

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Posted 10 April 2016 - 04:45 PM

That's a rather common result of an infection and the best, next step, is to use Windows Defender Offline: http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline
P.S. You probably need the 64 nit version.
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#10 dc3

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Posted 11 April 2016 - 11:53 AM

You posted that you have a Dell Optiplex, but you didn't specify which version you have.  Please do so.

 

By tapping the F8 key immediately after pressing the power button will open the Advanced Boot Options, this is where Safe Mode and other options are found.

 

use the up or down key to navigate to Last Known Good Configuration, press Enter to select this option.


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#11 cpme62

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Posted 11 April 2016 - 10:10 PM

thank you for your help

issue has been solved



#12 dc3

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Posted 12 April 2016 - 10:16 AM

Good to hear. :thumbup2:


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