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Adwcleaner not working on Windows 10 - Critical Process Died Error


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#1 Unknown_627

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Posted 07 April 2016 - 06:27 AM

Hey, I've never actually asked my own question on one of these forums before, but this is becoming a problem that really needs fixing.

 

I've been able to fix adware problems on my friends', family's and my own computers before with Adwcleaner and it has always worked quite successfully, until I got a Windows 10 computer. Now when I try and run the 'Clean' function, I get the blue screen of death with the words 'Critical Process Died Error', and I haven't found a way to get around it. 

 

Could anyone please help me - is it just an incompatibility with Adwcleaner and Windows 10 or is there a way to fix this?


Edited by Queen-Evie, 07 April 2016 - 08:42 AM.
moved from Windows 10 Support to the appropriate forum


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#2 FreeBooter

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Posted 07 April 2016 - 07:14 AM

The Adwcleaner works with my Windows 10 you need to install latest version of device drivers.
Install all important Windows updates.
Update your programs.
Open Command Prompt as a administrator and type Sfc /Scannow to repair any damage Windows system files.
You can ask help at Windows Crashes, BSOD, and Hangs Help and Support forum.

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#3 Rocky Bennett

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Posted 07 April 2016 - 07:32 AM

Adware Cleaner works perfectly fine with all of my Windows 10 installations. You might need to check into this.


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#4 Unknown_627

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Posted 07 April 2016 - 08:06 AM

I have updated all device drivers, Windows updates and programs. 

The report from the command prompt scan was: "Windows Resource Protection did not find any integrity violations."

 

The actual program Adwcleaner works fine in terms of installing, opening and scanning for threats - but when I try and 'Clean' the threats, the problem occurs.



#5 FreeBooter

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Posted 07 April 2016 - 08:38 AM

Make sure to disable any other antivirus programs before using Adwcleaner program.


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#6 Bulgaristan

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Posted 07 April 2016 - 09:45 AM

Adwcleaner working on 100% in Windows 10 my team performing that on daily basic with over 10 computer per day and there is no issues with :)

This occur when another AV or Anti Malware software blocking the process.

My advise is to remove the 3rd party AV and leave Windows 10 defender in case you are using any PC boosters or optimizer remove them ASAP.

The other option is to have nasty malware crashing the machine when you try to change settings.

Anyway can you please post Minitoolbox log check only the box for "List installed programs" 

Also - Run Speccy - http://www.filehippo.com/download_speccy

- "File" | "Publish Snapshot" | Paste URL into your next post 

Many thanks,
Andy
 



#7 Aura

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Posted 07 April 2016 - 11:53 AM

AdwCleaner is most likely killing a process flagged as critical by the system and that isn't whitelisted, hence the BSOD.

This thread has been reported to the developer so he can investigate. Sit tight.

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#8 eLPuSHeR

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Posted 08 April 2016 - 10:09 AM

I have found out that you may need to run AdwCleaner from safe mode first, and then run it again from normal boot mode. Sometimes it stalls if ran from normal mode.



#9 Xplode

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Posted 10 April 2016 - 10:30 AM

Hello,

 

Can you run AdwCleaner in debug mode ( Options -> Activate debug mode ) ? Even if the program makes windows crashes, it should create a report called AdwCleaner_dbg_xxxx.txt under C:\AdwCleaner.

Please post its content in your next reply.

 

Regards,



#10 gshdi

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Posted 22 May 2016 - 07:04 AM

step which i follow

http://www.deskdecode.com/critical-process-died/



#11 Unknown_627

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Posted 22 May 2016 - 08:38 AM

Hey guys, thanks so much for your help. Adwcleaner is now working; I'm assuming it was due to a bug or other reason that caused my laptop to be incompatible with a previous version, because after a new Adwcleaner update, it's now working. Thanks again.



#12 Aura

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Posted 22 May 2016 - 11:00 AM

Glad to see that it's working for you Unknown :)

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#13 quietman7

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Posted 22 May 2016 - 07:50 PM

I have found out that you may need to run AdwCleaner from safe mode first, and then run it again from normal boot mode. Sometimes it stalls if ran from normal mode.


Safe Mode is a troubleshooting mode designed to start Windows with minimal drivers and running processes to diagnose problems with your computer. This means some of the programs that normally start when Windows starts will not run.

Why use safe mode? The Windows operating system protects files when they are being accessed by an application or a program. Malware writers create programs that can insert itself and hide in these protected areas when the files are being used. Using safe mode reduces the number of modules requesting files to only essentials which make your computer functional. This in turn reduces the number of hiding places for malware, making it easier to find and delete the offending files when performing scans with anti-virus and anti-malware tools. In many cases, performing your scans in safe mode speeds up the scanning process. Scanning in safe mode was a recommended course of action years ago with many security scanners. This was before malware writers began to employ more sophisticated techniques to counter removal efforts in that mode and before we had programs like Malwarebytes which work effectively in normal mode.

Why not use safe mode? Some security tools like anti-rootkit scanners (ARKs) and scanning programs with anti-rootkit technology use special drivers which are required for the scanning and removal process. These tools are designed to work in normal mode because the drivers will not load in safe mode which lessens the scan's effectiveness. Other security tools are optimized to run from normal mode where they are most effective. For example, scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. Malwarebytes is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, Malwarebytes loses some effectiveness for detection and removal when used in safe mode because the program includes a special driver which does not work in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of such tools.

Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. If the malware is not related to a running process (i.e. malicious .dll) it probably will not make a difference performing a scan in normal or safe mode. A hidden piece of malware such as a rootkit which protects other malicious files and registry keys from deletion may not be detected in either mode without the use of special tools. Additionally, if the scanner you're using does not include definitions for the malware, then they may not detect or remove it regardless of what mode is used. If you're dealing with zero-day malware it's unlikely your anti-virus is going to detect anything. However, programs like Malwarebytes can detect zero-day malware and is one reason they are recommended to supplement your anti-virus software. Also keep in mind that there are various types of malware infections which target the safeboot keyset so booting into safe mode is not always possible.

Generally I recommend performing a scan in normal mode unless that mode does not work or the tool is specifically intended for use in safe mode.
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