Hi Roland, yes I agree that it may require 'hands on' with his box to make sure all is well. The second internal HDD has two partitions, one for the backup image, the other for Data. The first Hdd is the OS C: I have a USB Win7 x64 Installation flash drive, if needed.
Hi buddy215, if the program has its own uninstaller, any experience with how good it cleans up after its self? I have already advised him to shut down and disconnect his LAN cable for now. Was thinking of having him start in safe mode with networking, uninstall 'Go To Assist', update his Malewarebytes, run a scan/remove if anything found. Then restart normal and see if it's running ok. I don't know if it wiped out his Restore Points or not yet. Hard to tell without the box just what all is there. Is this a good procedure to follow? I'm not the sharpest tool in the shed when it comes to removing crapware. That's why I come here, to get help from experts.
Will let you guys know how it goes after I try and talk him through it over the phone.
Thanks for your help,