An elderly acquaintance who suffers dementia but gets great enjoyment out of his computer has what is to me a weird problem.
Computer - Packard Bell small form factor desktop, about 18 months old, OS Win 10
Printer - HP Photosmart C6380 All-in-one
and MS Office Home and Student 2010
He called me and said his printer wasn't working. I expected, on his record, that somehow he had changed the default printer but he hadn't, and he was right - it wouldn't print either a Word document or a spreadsheet.. I did get an error message on hunting around -
"The Active Directory Domain Service is currently unavailable"
Looking at 'Programs and Features' suggested that his printer software had got uninstalled. So I downloaded a copy then installed the Revo uninstaller. A check with this suggested no HP software installed so I installed the drivers from HP for Win 10. There is a small improvement, now when trying to print from Office the 'Printer is printing' panel appears, but the printer merely spits out a blank sheet.
The printer scans and prints, it will print from a PDF file or an e-mail, it just not will not print from Office. Any ideas on how to fix this ?