I had a SATA failure, among a lot of other notifications. So trying to follow the Dell advice I restored to factory settings, unfortunately. Luckily I had backed everything up only a day or two ago, but I lost all the programmes.
On the Monday I called Dell who investigated and said everything was ok. Sometime through all this the wireless keyboard stopped working, but not the mouse.
Because ms office was gone I contacted Microsoft who, in the process of downloading office for me, looked at my system and had a fit, they reinstalled the whole of Windows 10,( for a price).
Dell sent me a new keyboard, which also didn't work. They are now making noises about restoring the system again, and that it is a windows problem. I do NOT want to loose ll my programmes again (does Dell premium recovery back these up? How much does it cost?)
Why did Dell tell me it was good, when Microsoft found so many problems? I also see that there is a warning again... but I now can't find the details of what and where, I can't get into 'My Dell'.