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Keyboard doesn't work,except for sign in, is it Dell or microsoft?


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#1 Helenat29

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Posted 06 April 2016 - 02:53 PM

I had a SATA failure, among a lot of other notifications. So trying to follow the Dell advice I restored to factory settings, unfortunately. Luckily I had backed everything up only a day or two ago, but I lost all the programmes.

 

On the Monday I called Dell who investigated and said everything was ok. Sometime through all this the wireless keyboard stopped working, but not the mouse.

 

Because ms office was gone I contacted Microsoft who, in the process of downloading office for me, looked at my system and had a fit, they reinstalled the whole of Windows 10,( for a price). 

 

Dell sent me a new keyboard, which also didn't work. They are now making noises about restoring the system again, and that it is a windows problem. I do NOT want to loose ll my programmes again (does Dell premium recovery back these up? How much does it cost?)

 

 Why did Dell tell me it was good, when Microsoft found so many problems? I also see that there is a warning again... but I now can't find the details of what and where, I can't get into 'My Dell'.

 

 
Any help please?
Helen


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#2 Niweg

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Posted 06 April 2016 - 03:07 PM

 Buy a cheap WIRED keyboard and see if that works.  My guess is that you're missing a required driver for the wireless mouse.  You can buy USB keyboards for under $10 USD.

 

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.


#3 Helenat29

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Posted 06 April 2016 - 04:47 PM

The wired keyboard doesn't work either, the mouse is still fine.



#4 Helenat29

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Posted 07 April 2016 - 02:42 AM

is it the driver?



#5 Niweg

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Posted 07 April 2016 - 11:42 AM

 I had something like this happen once.  I went to Device Manager and deleted the KB driver, then rebooted.  Windows found and installed the correct driver and it's worked since then.  I advise backing your system up to an external hard drive before deleting that driver.  It shouldn't be necessary, but we know that Murphy looms large when it comes to computers!

 

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.





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