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Returning defective PC withpreloaded OS to vendor


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#1 jcmack

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Posted 06 April 2016 - 02:30 PM

 A few days ago I bought a recognized brand, new PC that came preloaded with WIN 8. Nice box with 8 gig of mem and 1Tb HD. Big step up for me from my 10 yr old Dell with WIN7. Over the last few days I upgraded to WIN 10 and moved a lot of files and info files from the old to the new PC.The new PC has developed a problem which I'm pretty sure is PS related. I've got 10 days left to return it to the vendor. I'd like to remove my files before I return it. What's easiest way to go about it? Just format the drive? It's a big box store and they won't question the return or try to boot it when I return it.

 

Thanks, Jim



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#2 Agouti

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Posted 06 April 2016 - 03:19 PM

There should be a way to return the computer to its factory state.  Manufacturers usually include a utility to do that.  Returning the computer to factory condition will automatically wipe all personal data from the hard drive.  You should read the user manual to find out how to do it.  Most likely you'll have to search for the manual at the manufacturer's site.



#3 Rocky Bennett

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Posted 06 April 2016 - 04:53 PM

Windows 10 has a built in reset feature. It is quick and easy and will delete everything.


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#4 jcmack

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Posted 06 April 2016 - 06:31 PM

O.K. Thanks for replies and advice. I'll try it tomorrow.

 

Jim






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