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Crashes with Bad Pool Header


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#1 CluelessJohn

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Posted 06 April 2016 - 11:10 AM

With my limited knowledge of computers, I hesitate to make this post, but here goes.

 

The blue reboot screen with error bad_pool_header appears about once or twice a day and usually while using Internet Explorer, but it also happened once while using MS Edge. Chrome has been crash free so far.

 

This is a Dell XPS 8500 running Windows 10 Home, build 10886.164 with 16MB of RAM. I am  using antivirus Bitdefender, Malwarebytes, and Crash Plan as my backup system. I have two external backup drives that  I disconnected as a test, but the error crashes continued.  Also tried running under a different account, but no joy. It has been suggested from another source that I reinstall the OS, but thought I would run this by you guys first.

 

. I tried to run the perfmon/report but got "An error occurred while attempting to generate this report." The SysnativeFileCollectionApp is attached.

 

A Windows diagnostic reported "all tests passed." There are several errors and warnings in Event Viewer but pretty sure that is in a foreign language. :)

 

Ran the current CCleaner as well.

 

This has been going on for nearly a month and is so frustrating. Any help much appreciated.

 

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#2 usasma

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Posted 06 April 2016 - 12:39 PM

Only one memory dump in the uploaded reports

Only one memory dump listed in the KernelDumpList.txt report

If using a disk cleaning utility (such as CCleaner), please stop while we're troubleshooting this problem.

 

From your description, the first thing that I wonder about is MlawareBytes and BitDefender.

The latest versions of BitDefender don't work well with MalwareBytes.

I work at the MalwareBytes forums and have found a number of systems that have this problem.

The "fix" is to either downgrade to BitDefender 2015, or to stop MalwareBytes from running in memory.

You can find more suggesions over at the BSOD forums at MalwareBytes.

 

On to the analysis.....

 

Your UEFI/BIOS (version A09) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 8 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The memory dumps listed in the WER section of the MSINFO32 report are of the type associated with the BitDefender/MalwareBytes problems I discussed earlier.

Also in the reports is UltraMon - a known cause of BSOD's in some systems.  If fixing the BitDefender/MalwareBytes problem doesn't stop the BSOD's, then this would be what I next suspect as the cause (especially since it's driver dates from 2008).

 

Analysis:
The following is for informational purposes only.
**************************Tue Apr  5 21:59:44.518 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\040516-10171-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
System Uptime: 5 days 6:17:53.286
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+1dd )
BugCheck 19, {20, ffffe000eaec6d80, ffffe000eaec6da0, 402000a}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffe000eaec6d80, The pool entry we were looking for within the page.
Arg3: ffffe000eaec6da0, The next pool entry.
Arg4: 000000000402000a, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  mbamservice.ex
FAILURE_BUCKET_ID:  0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0
CPUID:        "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3396
  BIOS Version                  A09
  BIOS Release Date             09/05/2012
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8500  
  Baseboard Product             0YJPT1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Tue Apr  5 21:59:44.518 2016 (UTC - 4:00)**************************
UltraMonUtility.sys         Thu Nov 13 20:10:30 2008 (491CD006)
btath_bus.sys               Tue Jul 19 22:59:56 2011 (4E2644AC)
IntcDAud.sys                Tue Dec  6 06:23:07 2011 (4EDDFB1B)
iusb3hcs.sys                Fri Jan 27 04:37:23 2012 (4F227053)
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
Sahdad64.sys                Fri Jun  1 20:57:08 2012 (4FC964E4)
Saibad64.sys                Fri Jun  1 20:57:13 2012 (4FC964E9)
SaibVdAd64.sys              Fri Jun  1 20:57:18 2012 (4FC964EE)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
wachidrouter.sys            Sat Oct 25 16:51:40 2014 (544C0D5C)
wacomrouterfilter.sys       Sat Oct 25 16:51:47 2014 (544C0D63)
athw8x.sys                  Sun Apr 26 22:56:12 2015 (553DA54C)
gzflt.sys                   Wed Apr 29 07:32:17 2015 (5540C141)
trufos.sys                  Mon May 11 04:26:27 2015 (555067B3)
RTKVHD64.sys                Wed Jun 24 06:04:57 2015 (558A80C9)
btfilter.sys                Mon Jun 29 06:31:54 2015 (55911E9A)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
AtihdWT6.sys                Fri Sep 18 06:08:20 2015 (55FBE294)
SCDEmu.SYS                  Mon Oct  5 08:39:54 2015 (56126F9A)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
bdvedisk.sys                Mon Nov 23 06:38:07 2015 (5652FA9F)
atikmpag.sys                Fri Dec  4 11:42:57 2015 (5661C291)
atikmdag.sys                Fri Dec  4 12:14:28 2015 (5661C9F4)
avc3.sys                    Tue Jan 19 08:52:34 2016 (569E3FA2)
avckf.sys                   Tue Jan 19 08:55:54 2016 (569E406A)
bdfwfpf.sys                 Tue Feb  9 07:12:25 2016 (56B9D7A9)
ignis.sys                   Fri Feb 12 08:24:54 2016 (56BDDD26)

 

http://www.carrona.org/drivers/driver.php?id=UltraMonUtility.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=Sahdad64.sys
http://www.carrona.org/drivers/driver.php?id=Saibad64.sys
http://www.carrona.org/drivers/driver.php?id=SaibVdAd64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=wachidrouter.sys
http://www.carrona.org/drivers/driver.php?id=wacomrouterfilter.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=avckf.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=ignis.sys


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 CluelessJohn

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Posted 08 April 2016 - 11:08 AM

No crashes for two days following removal of Bitdefender and Malwarebytes. In addition, the number of errors and warnings in the Event Log has dropped significantly. I think you nailed it.  I will reinstall one at a time to see if the problem lies with one or the other or the combination of both. What is your opinion on simply using the built-in Windows 10 security?



#4 Maurice Naggar

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Posted 08 April 2016 - 12:41 PM

Hello John,

 

Allow me to make some suggestions.  I work at Malwarebytes. I have helped several cases such as yours.  What I have found in most cases, is that the customer's pc has had some type of updrade of B D & for whatever reason, one of the BitDefender drivers for the B D firewall was not the most recent.

I have also tested the 2 software suites extensively on my Windows 10 without issues.

 

I would suggest doing the following to insure a real clean new install, for both suites.

 

Please try the following.


1. Fully uninstall Bitdefender 2016 Total Security via the Program and Features ( installed programs) in Control Panel.
You can press and hold the Windows-key + tap *R* key to get the RUN option.
then type in
 
appwiz.cpl

and tap Enter. Locate *Bitdefender* in the list.  Click the line to select it. Then select Uninstall.
Be sure it finishes the uninstall.

2. Then download and run the following Bitdefender removal tool



3. Then reboot the computer. Then follow the directions below to do a clean removal of MBAM but do not reinstall just yet.

 link fo "MBAM Clean Removal Process 2x"

4. After you've removed MBAM using those directions then run the following temp file cleaner.




Please Run this tool to clear temporary files:
Please download ATF Cleaner by Atribune, saving it to your desktop.
"From-this-link-page":http://www.majorgeeks.com/mg/getmirror/atf_cleaner,1.html

It is used to cleanout temporary files & temp areas used by internet browsers.
Start "ATF-Cleaner.exe" to run the program.

Under *Main* choose: **Select All**

Click the **Empty Selected** button.

If you use Firefox browser, do this also:
Click Firefox at the top and choose: Select All

Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser, do this also:
Click Opera at the top and choose: Select All

Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.



Restart the computer one more time.

Then reinstall Bitdefender 2016 Total Security, check for updates. Then reboot the computer one more time now.

At this point go ahead and reinstall MBAM again and update it and activate it. Then do a Threat Scan.

You can download the latest version from this link

https://downloads.malwarebytes.org/file/mbam_current/

Save the setup first, to your disc. After that, do a right-click on the setup-exe file and select RUN as Administrator and reply YES to allow it to proceed.

Be sure to do one Update run in our program to get the latest database updates.  Then also Restart Windows so that it is in a new session after all this.


Let us know the results.  Thank you.
 


Edited by Maurice Naggar, 08 April 2016 - 03:39 PM.

~Maurice Naggar
MS-MVP (Oct 2002 - Sept 2010)

#5 Maurice Naggar

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Posted 08 April 2016 - 12:44 PM

p.s.  I know you mentioned that you uninstalled the 2 programs.  Just please be sure to run the Bitdefender removal tool  & the mbam-clean tool as well.


~Maurice Naggar
MS-MVP (Oct 2002 - Sept 2010)

#6 usasma

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Posted 09 April 2016 - 05:16 AM

@Maurice - which driver is it that you've found that remains outdated.

This would be a simple check during BSOD's.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Maurice Naggar

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Posted 09 April 2016 - 06:59 PM

Typically, we have needed to do a uninstall of both software suites and then do a good new installs.

Most problems have been just from incompleted upgrades, whereby one component or another of BD is not fully updated.

What I listed at the top here is for a good set of installs.

 

Beyond that, if a bsod still happens, then it is due to some other driver conflict other than mbam or B D.

 

file *bdfwfpf.sys*

C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys

needs to be 7.00.16   for the 2016 BitDefender


~Maurice Naggar
MS-MVP (Oct 2002 - Sept 2010)

#8 CluelessJohn

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Posted 09 April 2016 - 08:05 PM

Uninstalled and re-installed per the amazing detailed suggestions. Only six hours in, but no BSOD so far. Keeping fingers crossed. Watch this space.



#9 usasma

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Posted 10 April 2016 - 04:41 AM

Typically, we have needed to do a uninstall of both software suites and then do a good new installs.

Most problems have been just from incompleted upgrades, whereby one component or another of BD is not fully updated.

What I listed at the top here is for a good set of installs.

 

Beyond that, if a bsod still happens, then it is due to some other driver conflict other than mbam or B D.

 

file *bdfwfpf.sys*

C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys

needs to be 7.00.16   for the 2016 BitDefender

Thanks Maurice, I'll use this as I encounter them.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 Maurice Naggar

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Posted 10 April 2016 - 08:13 AM

To CluelessJohn:   I am happy to hear the good news.  You did well.   Bravo.

 

Let me suggest one additional tweak:

I would highly recommend some trust setting adjustments for BitDefender and our program as well.
Generally speaking one needs to set BitDefender to trust the program components of the Malwarebytes.

In order for Malwarebytes Anti-Malware and Bitdefender  to work smoother, you should configure both applications.  
 
How to configure *Bitdefender*  to exclude Malwarebytes files -
Step 1. Open *Bitdefender*
Step 2. Click on "Modules"  near the bottom of the window so that you see a white screen
Step 3. You should see a Protection tab with  white background

Step 4. click on the "Trusted applications" line in black, on the left side
Step 5. You should see a new window BitDefender Trusted Applications

Step 6. Click "Add" button (blue color)
Use the navigation tree to get to the C drive and its sub-folders

Step 7. Click on the + sign on the line Windows C drive

Step 8. Navigate to 'C:\Program Files (x86)\Malwarebytes Anti-Malware' , select desired folder and click "OK"

You will need to select each EXE file - one by one

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

Step 9. Make sure that the option "Both" is checked and select "Add"


Step 10. Click "OK"
 
 
How to add your Bitdefender  folder to Malwarebytes "Malware Exclusions" list -
Step 1. Open the Malwarebytes application
Step 2. Click on "Settings"
Step 3. Click "Malware Exclusions" in the left column
Step 4. Click on "Add Folder"
Step 5. Navigate to 'C:\Program Files\Bitdefender\Bitdefender 2016'
Step 6. Click once on "C:\Program Files\Bitdefender\Bitdefender 2016" folder to highlight it
Step 7. Click on "Select Folder"

also do the same for the folder  C:\Program Files\Bitdefender Agent

Step 8. Close Malwarebytes
Step 9. Reboot your computer <--Very Important!
 

Note: These folder locations are generally for a 64-bit Windows.   For 32-bit Windows, the Malwarebytes program folder will be under  C:\Program Files.


Edited by Maurice Naggar, 10 April 2016 - 08:15 AM.

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#11 Maurice Naggar

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Posted 10 April 2016 - 08:20 AM

One further last tip.  "bad pool" type b.s.o.d.  aborts are due to driver issues.  Please be sure to make regular checks for updates for all installed apps.

 

Check on other update issues as well, by getting, installing and using Secunia Personal Software Inspector (PSI) on a regular basis.
See How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector
http://www.bleepingcomputer.com/tutorials/tutorial174.html

 

Cheers.


~Maurice Naggar
MS-MVP (Oct 2002 - Sept 2010)

#12 usasma

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Posted 10 April 2016 - 04:53 PM

I've distilled all this down to the following.  Any suggestions for improvement to it?

 

 

 

Please follow the instructions below to help BitDefender and MalwareBytes play nicely together.  The following quote boxes are extracted from this topic (posts made by Maurice Naggar):  http://www.bleepingcomputer.com/forums/t/610374/crashes-with-bad-pool-header/#entry3976612

What I have found in most cases, is that the customer's pc has had some type of updrade of B D & for whatever reason, one of the BitDefender drivers for the B D firewall was not the most recent.
I have also tested the 2 software suites extensively on my Windows 10 without issues.

I would suggest doing the following to insure a real clean new install, for both suites.
Please try the following.

1. Fully uninstall Bitdefender 2016 Total Security via the Program and Features ( installed programs) in Control Panel.
You can press and hold the Windows-key + tap *R* key to get the RUN option.
then type in
 
appwiz.cpl

and tap Enter. Locate *Bitdefender* in the list.  Click the line to select it. Then select Uninstall.
Be sure it finishes the uninstall.

2. Then download and run the following Bitdefender removal tool: http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2016_UninstallTool.exe

3. Then reboot the computer. Then follow the directions below to do a clean removal of MBAM but do not reinstall just yet.

 link fo "MBAM Clean Removal Process 2x": https://forums.malwarebytes.org/index.php?showtopic=146017

4. After you've removed MBAM using those directions then run the following temp file cleaner.

Please Run this tool to clear temporary files:
Please download ATF Cleaner by Atribune, saving it to your desktop.
"From-this-link-page":http://www.majorgeeks.com/mg/getmirror/atf_cleaner,1.html

It is used to cleanout temporary files & temp areas used by internet browsers.
Start "ATF-Cleaner.exe" to run the program.

Under *Main* choose: **Select All**

Click the **Empty Selected** button.

If you use Firefox browser, do this also:
Click Firefox at the top and choose: Select All

Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser, do this also:
Click Opera at the top and choose: Select All

Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

Restart the computer one more time.

Then reinstall Bitdefender 2016 Total Security, check for updates. Then reboot the computer one more time now.

At this point go ahead and reinstall MBAM again and update it and activate it. Then do a Threat Scan.

You can download the latest version from this link

https://downloads.malwarebytes.org/file/mbam_current/

Save the setup first, to your disc. After that, do a right-click on the setup-exe file and select RUN as Administrator and reply YES to allow it to proceed.

Be sure to do one Update run in our program to get the latest database updates.  Then also Restart Windows so that it is in a new session after all this.

Let us know the results.  Thank you.

Additional suggestions:

Let me suggest one additional tweak:

I would highly recommend some trust setting adjustments for BitDefender and our program as well.
Generally speaking one needs to set BitDefender to trust the program components of the Malwarebytes.

In order for Malwarebytes Anti-Malware and Bitdefender  to work smoother, you should configure both applications. 
 
How to configure *Bitdefender*  to exclude Malwarebytes files -
Step 1. Open *Bitdefender*
Step 2. Click on "Modules"  near the bottom of the window so that you see a white screen
Step 3. You should see a Protection tab with  white background

Step 4. click on the "Trusted applications" line in black, on the left side
Step 5. You should see a new window BitDefender Trusted Applications

Step 6. Click "Add" button (blue color)
Use the navigation tree to get to the C drive and its sub-folders

Step 7. Click on the + sign on the line Windows C drive

Step 8. Navigate to 'C:\Program Files (x86)\Malwarebytes Anti-Malware' , select desired folder and click "OK"

You will need to select each EXE file - one by one

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

Step 9. Make sure that the option "Both" is checked and select "Add"


Step 10. Click "OK"
 
 
How to add your Bitdefender  folder to Malwarebytes "Malware Exclusions" list -
Step 1. Open the Malwarebytes application
Step 2. Click on "Settings"
Step 3. Click "Malware Exclusions" in the left column
Step 4. Click on "Add Folder"
Step 5. Navigate to 'C:\Program Files\Bitdefender\Bitdefender 2016'
Step 6. Click once on "C:\Program Files\Bitdefender\Bitdefender 2016" folder to highlight it
Step 7. Click on "Select Folder"

also do the same for the folder  C:\Program Files\Bitdefender Agent

Step 8. Close Malwarebytes
Step 9. Reboot your computer <--Very Important!
 

Note: These folder locations are generally for a 64-bit Windows.   For 32-bit Windows, the Malwarebytes program folder will be under  C:\Program Files.

Final tip:

One further last tip.  "bad pool" type b.s.o.d.  aborts are due to driver issues.  Please be sure to make regular checks for updates for all installed apps.

Check on other update issues as well, by getting, installing and using Secunia Personal Software Inspector (PSI) on a regular basis.
See How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector
http://www.bleepingcomputer.com/tutorials/tutorial174.html

Edited by usasma, 10 April 2016 - 04:56 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 CluelessJohn

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Posted 10 April 2016 - 10:06 PM

I was all ready to buy a round for the house when the SOB rebooted again, this after nearly two days of being error free. The Event ID showed error 11, a Warning:  1001 bug check, and Critical: 41 (rebooted without shutting down).

 

   I had previously followed all the instructions configuring both Bitdefender and Malwarebytes adding the Trusted Applications. I ran the Secunia Software. It showed I was 94% compliant with driver upgrades. The exceptions were Adobe Air 2.x, Adobe Flash Player 21.x, Adobe Reader, and Microsoft Windows Media Encoder 9.x., and Java. I updated Java but have yet to update the others.  That will be my next step in the morning. Too tired and frustrated to do it tonight..

 

So grateful for all the amazing effort from you guys.



#14 usasma

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Posted 11 April 2016 - 05:19 AM

Event ID 41 is just the system shutting down unexpectedly - it may/may not be related to the BSOD (1001 bug check)

 

Please zip up the contents of your C:\Windows\Minidump folder and upload it with your next post.

If you can't zip it up there, try copying it to your Desktop and zipping it up from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 CluelessJohn

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Posted 11 April 2016 - 08:49 AM

Attaching Dump Files.

Attached Files






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