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Our PC has been attacked by the virus Crytolocker


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#1 PERICLES55

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Posted 06 April 2016 - 04:44 AM

I write from a Spanish School.[/size]
 
Our PC has been attacked by the virus Crytolocker.[/size]
 
All our files have been encrypted.[/size]
 
We need your help to recover them.[/size]
 
I send you three files: docxs, xls, pdf.[/size]
 
I don't know how to send you the encrypted files.[/size]
 
I hope your help[/size]
 
 [/size]
Thanks a lot.[/size]

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#2 quietman7

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Posted 06 April 2016 - 07:33 AM

The original CryptoLocker Ransomware which first appeared in the beginning of September 2013...does not exist anymore and hasn't since June 2014. There are many copycat ransomware variants which pretend to be or use the CryptoLocker name but those infections are not the same. Any references to CryptoLocker and retrieving keys for it will not work anymore.

In order for anyone to assist you, we need to identify specifically want ransomware infection you are dealing with.

Are there any file extensions appended to your files...such as .ecc, .ezz, .exx, .zzz, .xyz, .aaa, .abc, .ccc, .vvv, .xxx, .ttt, .micro, .mp3, .encrypted, .locked, .kimcilware, .crypto, _crypt, .crypt, .crypted, .crinf, .pzdc, .good, .R16M01D05, .cerber, .eclr, .sshxkej, .73i87A, .p5tkjw, PoAr2w, .surprise, .coverton, .krypted, .r5a, .XTBL, .YTBL, .LOL!, .OMG!, .RDM, .RRK, .RAD, .encedRSA, .encryptedRSA, .crjoker, .EnCiPhErEd, .LeChiffre, .keybtc@inbox_com, ._cryptcryptcrypt.@.gmail.com_, .id_<victim_id>_email_zeta@dr.com.scl, .0x0, .bleep, .1999, .fu*k (f**k), .vault, .HA3, .frtrss, .toxcrypt, .magic, .enc, .locky, _sq.<filename>, .k2p, .Sanction, .SPORT, .cwgoqia, .trun, .crysis, .xrtn, .SUPERCRYPT, .CTBL, .CTB2, or 6-7 length extension consisting of random characters such as .uogltic, .rpyxhhm, .mtrsxox, .phszfud?

Did you find any ransom note? These infections are created to alert victims that their data has been encrypted and demand a ransom payment. Check your documents folder for an image the malware typically uses for the background note. Check the C:\ProgramData (or C:\Documents and Settings\All Users\Application Data) for a randomly named .html, .txt, .png, .bmp, .url file.

These are some examples of ransom notes:
HELP_DECRYPT.TXT, DECRYPT_INSTRUCTION.TXT, HELP_TO_DECRYPT_YOUR_FILES.txt, HELP_YOUR_FILES.TXT
HELP_FILE_[random number/letter].HTML, install_tor.url, ATTENTION.RTF, !!!-WARNING-!!!.html
READ_IF_YOU_WANT_YOUR_FILES.html, README_FOR_DECRYPT.txt, READ!!!!!!!!!!.ME.txt, README!!.TXT
ReadMe.txt, Read.txt, Read_it.txt, READ_IT.txt, README1.txt-README10.txt, README_IMPORTANT.TXT
IMPORTANT READ ME.txt, File Decrypt Help.html. ReadDecryptFilesHere.txt, _Locky_recover_instructions.txt
YOUR_FILES.HTML, YOUR_FILES.url, encryptor_raas_readme_liesmich.txt, Help_Decrypt.txt, CRIPTOSO.KEY,
HELP_RESTORE_FILES.txt, HELP_RECOVER_FILES.txt, HELP_TO_SAVE_FILES.txt, ABOUT_FILES!.txt
DECRYPT_INSTRUCTIONS.TXT, How_To_Recover_Files.txt, How_To_Restore_Files.txt, Coin.Locker.txt
HOW_TO_DECRYPT_FILES.TXT, HOW TO DECRYPT FILES.TXT, RECOVERY_KEY.TXT, DECRYPT MY FILES#..txt
_secret_code.txt, DECRYPT_ReadMe.TXT, BLEEPEDFILES.TXT, AllFilesAreLocked_.bmp, WHAT IS SQ_.tx
FILESAREGONE.TXT, IAMREADYTOPAY.TXT, HELLOTHERE.TXT, READTHISNOW!!!.TXT, IHAVEYOURSECRET.KEY
SECRET.KEY, SECRETIDHERE.KEY, HELP_DECYPRT_YOUR_FILES.HTML, README_DECRYPT_UMBRE_ID_[victim_id].txt
help_decrypt_your_files.html, RECOVERY_FILES.TXT, RECOVERY_FILE.TXT, RECOVERY_FILE_[random].txt
Howto_RESTORE_FILES_.txt, Howto_Restore_FILES.TXT, howto_recover_file_.txt, HELP_TO_SAVE_FILES.txt
how_recover+[random].txt, _how_recover_.txt, restore_files_.txt, recover_file_[random].txt
recover_files_[random].txt, recovery_file_[random].txt, help_recover_instructions+[3-random].txt
_H_e_l_p_RECOVER_INSTRUCTIONS+[3-random].txt, help recover files.txt, Recovery+[5-random].txt
_ReCoVeRy_+[5-random].txt, _recovery_+cryptolocker, Recovery_[5-random].txt, RECOVERY.TXT 
RECOVER+[random].TXT, RECOVER[5-random].TXT, _rEcOvEr_[5-random].txt, +REcovER+[5-random]+.txt
+-HELP-RECOVER-+[5-random]-+.txt, RECOVER[random].TXT, HELP_DECRYPT_YOUR_FILES.TXT, DECRYPT.TXT
README_HOW_TO_UNLOCK.txt, encryped_list.txt, DECRYPTION_HOWTO.Notepad, Encrypted_Files.Notepad
_DECRYPT_INFO_[random].html, WHATHAPPENDTOYOURFILES.TXT, DecryptAllFiles_.txt, DecryptAllFiles.txt
README_FOR_UNLOCK.txt, HELP_YOUR_FILES.HTML, HELP_YOUR_FILES.TXT, YOUR_FILES_ARE_LOCKED.txt
Readme.txt, Comment débloquer mes fichiers .txt (How to unlock my files.txt)

Note: The [random] represents random characters which some ransom notes names may include.
Please read and follow the instructions in these topics.You can submit samples of encrypted files and ransom notes to ID Ransomware for assistance with identification and confirmation.

Once we have identified which particular ransomware you are dealing with, we can direct you to the appropriate discussion topic for further assistance.
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