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Virus? While in Safe Mode with Networking, system boots up w/Black Screen


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#1 metaled

metaled

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Posted 06 April 2016 - 12:17 AM

Hi everyone,

 

I have a all in one DELL Insprion ONE2320, Intel 5 64b OS.  My computer started getting slow and soon even Malwarebytes wouldn't even run.  I'm in Canada and use McAfee supplied by my internet provider Shaw.

 

I successfully booted in safe mode (no networking) and successfully ran a scan using Malwarebytes.  The program found over 1000 files which Malwarebytes has quarantined.

I believe the next step to run an antivirus to check for viruses. 

 

I tired to boot into safe mode with networking...but I get this...loads WIndows 7, I choose my login icon and enter my password, then I get a black screen with a mouse cursor.

I also booted into normal windows mode...I choose my login icon and enter my password...I get a black screen with a mouse cursor.

 

I have tried to download an antivirus program to scan for viruses but all my downloads require an active internet connection to complete the installation.  

In safemode, I try to run McAfee AV, the program starts but the program just hangs (so I'm assuming I have a virus that prevents programs from launching?)

 

Can anyone suggest next steps?

 

Thanks,
Ed


Edited by hamluis, 06 April 2016 - 08:17 AM.
Moved topic from Win 7 to Am I Infected - Hamluis.


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#2 Dashing_star

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Posted 06 April 2016 - 05:22 AM

Mod Edit:  Not necessary to repost, topic moved to Am I Infected - Hamluis.

 

Yes something that preventing you from connecting to network/internet. Go to http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

 

and post your issue there to solve malware problems. Read this before posting

Hope it helps. :thumbup2:


Edited by hamluis, 06 April 2016 - 08:18 AM.





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