- Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)
- System Manufacturer: ASUSTeK COMPUTER INC.
- System Model: G750JM
- BIOS: G750JM.205
- Processor: Intel® Core i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
- Memory: 12288MB RAM
Laptop started freezing up randomly a couple days ago. No idea what's causing it and my google-fu isn't strong enough to fix this. Here are some things I've noticed:
- Whenever it freezes, basically everything stops working but being able to move the cursor around. I can't even open task manager, cause clicking on the toolbar gives me the rotating blue circle thing (I miss the hourglass). If I try to open the task manager with Ctrl+Alt+del, it hangs on a blue screen that says "preparing security options" or something like that. Only way to recover at this point is to hold down my power button on the case until it turns off, and then turn it back on.
- If I have task manager open when the freezing starts, I've noticed that disk usage as a percentage jumps to 50% and sticks there, but all the processes drop to 0.0 MB/s.
- If I unplug my mouse when it starts freezing, and then plug it back in, it won't start working again.
- The one time I've gotten Event Log to work after restarting from a freeze, there were system logs that said "something\something\DR1 has bad blocks", but I ran chkdsk :X /f on my D: (platter-type drive, non-OS partition) and F: (SSD) with no errors. I then ran it on C: (physically the same drive as D:, but a separate partition with the OS and a couple other programs on it) by running the command and then accepting the restart and letting it run before the boot up, again no errors. Every other time I've tried to open Event Viewer it's been blank, I get some error about "MMC snap-in not responding" and the freezing has started shortly thereafter.
I've ran malware bytes twice and haven't found anything. All signs point to some problem with my hard drive (or so I think) but I'm not really sure what exactly/if it can be recovered. I know back in my days of having an IBM 486 there was a way to tell the computer to basically avoid bad sectors on disks and stop trying to use them, but I dunno if that's a thing anymore.
Any help would be greatly appreciated.