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Odd stuttering problem after PC being on for more than 2-4 hours.


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#1 nullbert

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Posted 05 April 2016 - 06:13 PM

After my PC has been on for about 2-4 hours, I get a very strange stuttering problem that gets worse the longer I leave the computer running. Here is a link to a video showing what this causes.

From what I can gather, any processing or storage access causes the entire computer (display, audio, even the mouse cursor) to momentarily lock up. It this problem seems to manifest itself quicker if I am playing games or doing some other intensive task.

 

A restart instantly solves the problem so I don't think it is heat-related. It almost seems like a memory leak, but I have rainmeter installed and under normal usage no more than 50% of my RAM is used.

 

I should also add that I have had this problem across Windows 8, 8.1, and 10.

 

The system never BSODs, crashes or hangs while this is happening, the stuttering just gets worse and worse.

 

I have run memtest86 overnight with no errors.

 

My system specs are:

 

mobo: ASRock H97M Pro4

cpu: Intel Core i5-4590

ram: Corsair CML8GX3M2A1600C9 (2x4GB DDR3-1600)
gfx card: Nvidia GeForce GTX 970, Intel HD graphics 4600 (I list the integrated graphics because, due to a unique situation, I am running a secondary monitor off of it instead of one of the other ports on the Nvidia card)

 

storage (main, OS): INTEL SSDSC2BW120A4 128GB SSD

storage (bulk storage, programs, and backups): 2x Western Digital Blue WD10EZEX-00BN5A0 1TB 7200rpm HDD

 

If you need any more info, just ask.



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#2 usasma

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Posted 06 April 2016 - 06:36 AM

I'm not a hardware expert, but while waiting for one of them to reply, let's have a look at these reports.

Please generate them immediately after the system has done the stuttering.

 

 

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 nullbert

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Posted 06 April 2016 - 12:56 PM

The first link (http://omgdebugging.com/bsod-inspector/) didn't work for me so I followed the instructions on the second page (http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/) and attached the files.

 

I added the zipped file created by Event Viewer. There were more Event ID 41 errors than I expected - 17.

Attached Files



#4 bc0306

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Posted 06 April 2016 - 04:56 PM

do you have an alternat gpu to try on your system?


Don't even think about it if your not sure


#5 nullbert

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Posted 06 April 2016 - 04:58 PM

do you have an alternat gpu to try on your system?

No, I do not.



#6 usasma

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Posted 07 April 2016 - 05:09 AM

Normally I don't ask for this up front, but I'd wonder if running Driver Verifier might force an issue to the forefront

Please follow these instructions to run it:  http://www.carrona.org/verifier.html

While waiting for the results of the analysis you can proceed with some of the steps below (just let us know which one's you've done).

 

 

Problems with SVPManager.exe in the Admin log.

Not a whole lot of problems, but as the problem is picture stuttering, I'd have to wonder if the SVP program is to blame.

Also, there's a fair amount of crashes due to this listed in the WER section of the MSINFO32 report

Please uninstall it to see if it helps.

If not, feel free to reinstall a fresh copy AFTER we've finished troubleshooting.

 

Any particular reason that you haven't updated to Threshold 2 (the TH2/1511/Fall Update)?

It's been quite reliable and stable on most systems.

 

Your UEFI/BIOS (version P1.40) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?

There's lot's of problems with the NvStreamNetworkService.exe - a component of your nVidia drivers.

There's also lot's of STOP 0x117 and 0x141 video errors in the WER section of the MSINFO32 report

Please update the drivers to the latest version available.  If you already have the latest version, please uninstall them and download/install a fresh copy.

Also, Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html
 

If that doesn't fix things, then I'd have to wonder about trying another GPU as bc0305 had asked about.

You can purchase a video card from a shop that will let you return it (for your money back) if it's not needed.

 

MSI Afterburner and Riva Tuner (along with EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 nullbert

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Posted 07 April 2016 - 11:49 AM

 

Any particular reason that you haven't updated to Threshold 2 (the TH2/1511/Fall Update)?

It's been quite reliable and stable on most systems.

 

 

I'm assuming this is an update that normally comes through Windows Update. I have all available updates installed on my computer. When I open up windows update and click "check for updates" it shows the working animation and then says "Your device is up to date. Last checked: Today, 11:50 AM"

 

I have uninstalled SVPManager and MSI Afterburner/Riva Tuner.

 

My PSU is a Corsair TX850, 850 watt.

 

I am not overclocking anything on this computer.

 

I will try the troubleshooting instructions, BIOS update, and driver verifier later today.

 

I've talked to a nearby pc repair store and they said that they could lend me an ati hd 4850 for testing purposes. I just hope it will fit in my case; I am using a rather cramped microATX case that I have already had to modify to get the 970 to fit.

 

I'll use HW monitor to keep an eye on temps under load and at idle.



#8 nullbert

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Posted 07 April 2016 - 01:25 PM

I have some unfortunate results from further testing.

 

Following these (http://www.carrona.org/addldiag.html) testing instructions, I used Furmark and got a max gpu temp of 79 C. Then I used prime95 and my cpu got up to 89 C before I stopped the test. Note that I am still using the stock cooler that came with the cpu. Next I used memtestG80 to test my gpu's memory. I tried testing 3072MB (roughly 75%) of memory and got back 1M+ errors, all occuring with the random blocks test. I also tested 2048MB (roughly 50%) of memory and got 950K errors, again, all in the random blocks test.

 

Shouldn't the gpu's memory problem, if it does have one, show up during the furmark test as well?

Attached Files



#9 usasma

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Posted 08 April 2016 - 04:36 AM

The errors won't necessarily show up in other tests.  Each test is different.

For example, you can find memory errors with Prime95 even if you pass MemTest86+ testing.
I'd presume the same thing with the GPU memory tests (I don't have as much experience with the GPU tests as I do with the memory/Prime95 tests)..

 

 

BUT, the point is that the tests are just tests.  They're software measurements of hardware - and as such should never be considered 100% accurate.

They merely point you in the direction of the true fix.  And that is trying another piece of hardware to see if the problem goes away.

As such, I'd strongly suggest trying the loaner ATI card to see if the problems go away.


Edited by usasma, 08 April 2016 - 04:36 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 nullbert

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Posted 11 April 2016 - 09:06 PM

I swapped the 970 with the loaner 4850 and the same stuttering still happens. I also tested the 970 with memtestCL from http://www.carrona.org/addldiag.html so I would have something to directly compare to the 4850. This time, no errors. There were also no errors with the 4850 once I got it installed.



#11 usasma

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Posted 12 April 2016 - 05:08 AM

Hmmm, this is a real poser!  Maybe it's earthquakes? (just kidding :0)

 

OK, let's talk troubleshooting here.  There's only 2 possible problems with a computer - hardware or software.

For convenience, we also break down the software into Windows and 3rd party programs/drivers

Here's how it generally comes out:

- 3rd party drivers (over 90% of BSOD's are due to this)
- hardware (less than 10% of BSOD's are due to this)
- Windows problems (less than 1% of BSOD's are due to this - as long as Windows Updates are fully up to date).
I deal mostly with BSOD's, but I feel that this is true for many other problems in computers.

 

So, the next step (IMO) is to perform a clean install of W10 ( http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587 )

This is (essentially):

- check to be sure that your W10 system is permanently activated.  Open a Command Prompt and type "slmgr /xpr" (without the quotes) - the small window that pops up will say if it's permanently activated

- backup your stuff

- install a freshly downloaded copy of W10

- get ALL available updates

- check Device Manager, and get drivers for any devices that have errors

- DO NOT install anything else

 

If the system still stutters/hangs, then we can conclude that this is most likely a hardware problem.
It rules out Windows because it's fully updated and a fresh clean install.
It rules out 3rd party software because none was installed.

 

And, if it's hardware these are the steps:

- http://www.carrona.org/hwdiag.html

and if they all pass, then

- http://www.carrona.org/strpdown.html

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 nullbert

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Posted 12 April 2016 - 06:12 PM

I should tell you that after encountering the supposed errors with memtestg80 on my 970, I stopped going through the list of troubleshooting steps you listed here, thinking we may have found the culprit:

 

 

Normally I don't ask for this up front, but I'd wonder if running Driver Verifier might force an issue to the forefront

Please follow these instructions to run it:  http://www.carrona.org/verifier.html

While waiting for the results of the analysis you can proceed with some of the steps below (just let us know which one's you've done).

 

 

Problems with SVPManager.exe in the Admin log.

Not a whole lot of problems, but as the problem is picture stuttering, I'd have to wonder if the SVP program is to blame.

Also, there's a fair amount of crashes due to this listed in the WER section of the MSINFO32 report

Please uninstall it to see if it helps.

If not, feel free to reinstall a fresh copy AFTER we've finished troubleshooting.

 

Any particular reason that you haven't updated to Threshold 2 (the TH2/1511/Fall Update)?

It's been quite reliable and stable on most systems.

 

Your UEFI/BIOS (version P1.40) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?

There's lot's of problems with the NvStreamNetworkService.exe - a component of your nVidia drivers.

There's also lot's of STOP 0x117 and 0x141 video errors in the WER section of the MSINFO32 report

Please update the drivers to the latest version available.  If you already have the latest version, please uninstall them and download/install a fresh copy.

Also, Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html
 

If that doesn't fix things, then I'd have to wonder about trying another GPU as bc0305 had asked about.

You can purchase a video card from a shop that will let you return it (for your money back) if it's not needed.

 

MSI Afterburner and Riva Tuner (along with EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

 

I haven't used the driver verifier, updated the BIOS, or updated windows to TH2. Should I do any of those before I go nuclear and reinstall windows?

 

Also, this is just the logical part of my brain thinking, since the problem can be solved instantly with a restart, wouldn't that make it more likely to be a software problem? Not trying to say that I won't go through and troubleshoot down to the hardware level, just wondering.






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