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Blue Rectangle on top of screen asking for a password?


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3 replies to this topic

#1 Sackboy

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Posted 05 April 2016 - 01:23 PM

A friend who is not good with computers sent a text message and described the problem

i have asked for a picture of the problem but have not recived it yet but i googled and found

what she describet it like so i think this is her problem.

 

http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/blue-rectangle-on-top-of-screen-asking-for-a/c259f467-bff1-4038-9193-5f03a8552c6f

 

hopefully somebody knows what it is and how to fix it.

 

i think she is running Windows 10



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#2 buddy215

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Posted 05 April 2016 - 06:05 PM

Your friend's computer is most likely infected with malware. You should advise her to start a topic in the malware

removal forum using the directions below.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Sackboy

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Posted 06 April 2016 - 05:48 AM

She has not got back to me yet, but i wonder if anyone knows what maleware it is?

 

And i wonder could i run Teamview from my home computer and run the programs i need?

also can my computer get infected if i help her romotely with teamviewer?

must i buy Teamview or is there a free version?



#4 buddy215

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Posted 06 April 2016 - 06:58 AM

I gave you the simplest...quickest solution. I understand that she lacks experience with dealing with computer repair.

I can tell you that those who would be assisting her do not bite and are very patient with those less experienced.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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