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combofix crash


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3 replies to this topic

#1 jkushner

jkushner

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  • Local time:08:24 PM

Posted 05 April 2016 - 02:19 AM

i had a system with some spyware

ran combofix.  just closed and system hung.

when i rebooted i got the boot selection failed becasue a required device is inacessible.

 

ran the frst 64

 

below is the log:

 

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:05-03-2016 01
Ran by SYSTEM on MININT-17OUBPD (05-04-2016 01:03:54)
Running from f:\
Platform: Windows 7 Professional Service Pack 1 (X64) Language: English (United States)
Internet Explorer Version 9
Boot Mode: Recovery
Default: ControlSet001
ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.
 
 
==================== Registry (Whitelisted) ===========================
 
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
 
HKLM\...\Run: [SysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe
HKLM\...\Run: [IgfxTray] => C:\Windows\system32\igfxtray.exe
HKLM\...\Run: [HotKeysCmds] => C:\Windows\system32\hkcmd.exe
HKLM\...\Run: [Persistence] => C:\Windows\system32\igfxpers.exe
HKLM\...\Run: [EKIJ5000StatusMonitor] => C:\Windows\system32\spool\DRIVERS\x64\3\EKIJ5000MUI.exe
HKLM-x32\...\Run: [Adobe ARM] => "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
HKLM-x32\...\Run: [SunJavaUpdateSched] => "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
HKLM-x32\...\Run: [iTunesHelper] => "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
HKLM-x32\...\Run: [EKIJ5000StatusMonitor] => C:\Windows\system32\spool\DRIVERS\x64\3\EKIJ5000MUI.EXE
Winlogon\Notify\igfxcui: igfxdev.dll [X]
HKLM\...\Policies\Explorer: [HideSCAHealth] 1
 
==================== Services (Whitelisted) ========================
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
S2 AESTFilters; C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_e085d3cd5b474ba6\AESTSr64.exe [89600 2009-03-02] (Andrea Electronics Corporation)
S2 STacSV; C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_e085d3cd5b474ba6\STacSV64.exe [244736 2010-03-09] (IDT, Inc.)
S2 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2013-05-26] (Microsoft Corporation)
S2 AdobeARMservice; "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe" [X]
S3 AdobeFlashPlayerUpdateSvc; C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [X]
S2 Apple Mobile Device; "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe" [X]
S4 aspnet_state; %SystemRoot%\Microsoft.NET\Framework64\v4.0.30319\aspnet_state.exe [X]
S2 Bonjour Service; "C:\Program Files\Bonjour\mDNSResponder.exe" [X]
S2 c2cautoupdatesvc; "C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe" /service [X]
S2 c2cpnrsvc; "C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe" /service [X]
S2 clr_optimization_v4.0.30319_32; C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [X]
S2 clr_optimization_v4.0.30319_64; C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [X]
S2 gupdate; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /svc [X]
S3 gupdatem; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /medsvc [X]
S3 gusvc; "C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe" [X]
S3 iPod Service; "C:\Program Files\iPod\bin\iPodService.exe" [X]
S2 MDM; "C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE" [X]
S4 NetMsmqActivator; "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\SMSvcHost.exe" -NetMsmqActivator [X]
S4 NetPipeActivator; C:\Windows\Microsoft.NET\Framework64\v4.0.30319\SMSvcHost.exe [X]
S4 NetTcpActivator; C:\Windows\Microsoft.NET\Framework64\v4.0.30319\SMSvcHost.exe [X]
S4 NetTcpPortSharing; C:\Windows\Microsoft.NET\Framework64\v4.0.30319\SMSvcHost.exe [X]
S3 ose; "C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE" [X]
S4 pcmaxservice; C:\Program Files\pcmax\pcmax.exe [X]
S2 SepMasterService; "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Bin\ccSvcHst.exe" /s "Symantec Endpoint Protection" /m "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Bin\sms.dll" /prefetch:1
S2 SkypeUpdate; "C:\Program Files (x86)\Skype\Updater\Updater.exe" [X]
S3 SmcService; "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Bin64\Smc.exe" /prefetch:1 [X]
S3 SNAC; "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Bin64\snac64.exe" [X]
 
===================== Drivers (Whitelisted) ==========================
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
S4 secdrv; no ImagePath
S3 AcpiPmi; \SystemRoot\system32\drivers\acpipmi.sys [X]
S3 adp94xx; \SystemRoot\system32\drivers\adp94xx.sys [X]
S3 adpahci; \SystemRoot\system32\drivers\adpahci.sys [X]
S3 adpu320; \SystemRoot\system32\drivers\adpu320.sys [X]
S3 agp440; \SystemRoot\system32\drivers\agp440.sys [X]
S3 aliide; \SystemRoot\system32\drivers\aliide.sys [X]
S3 amdide; \SystemRoot\system32\drivers\amdide.sys [X]
S3 AmdK8; \SystemRoot\system32\drivers\amdk8.sys [X]
S3 AmdPPM; \SystemRoot\system32\drivers\amdppm.sys [X]
S3 amdsata; \SystemRoot\system32\drivers\amdsata.sys [X]
S3 amdsbs; \SystemRoot\system32\drivers\amdsbs.sys [X]
S0 amdxata; system32\drivers\amdxata.sys [X]
S3 arc; \SystemRoot\system32\drivers\arc.sys [X]
S3 arcsas; \SystemRoot\system32\drivers\arcsas.sys [X]
S3 b06bdrv; \SystemRoot\system32\drivers\bxvbda.sys [X]
S3 b57nd60a; system32\DRIVERS\b57nd60a.sys [X]
S3 BCM43XX; system32\DRIVERS\bcmwl664.sys [X]
S1 BHDrvx64; \??\C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Data\Definitions\BASHDefs\20151005.011\BHDrvx64.sys [X]
S1 blbdrive; system32\DRIVERS\blbdrive.sys [X]
S3 BrFiltLo; \SystemRoot\system32\drivers\BrFiltLo.sys [X]
S3 BrFiltUp; \SystemRoot\system32\drivers\BrFiltUp.sys [X]
S3 Brserid; \SystemRoot\System32\Drivers\Brserid.sys [X]
S3 BrSerWdm; \SystemRoot\System32\Drivers\BrSerWdm.sys [X]
S3 BrUsbMdm; \SystemRoot\System32\Drivers\BrUsbMdm.sys [X]
S3 BrUsbSer; \SystemRoot\System32\Drivers\BrUsbSer.sys [X]
S3 BTHMODEM; \SystemRoot\system32\drivers\bthmodem.sys [X]
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
S1 ccSettings_{2FF4FBED-F03A-4EE2-AC58-C985811A4FBE}; system32\Drivers\SEP\0C010FAD\0FAD.105\x64\ccSetx64.sys [X]
S3 circlass; \SystemRoot\system32\drivers\circlass.sys [X]
S3 cmdide; \SystemRoot\system32\drivers\cmdide.sys [X]
S0 Compbatt; system32\DRIVERS\compbatt.sys [X]
S4 crcdisk; \SystemRoot\system32\drivers\crcdisk.sys [X]
S3 dmvsc; \SystemRoot\system32\drivers\dmvsc.sys [X]
S3 e1yexpress; system32\DRIVERS\e1y62x64.sys [X]
S3 ebdrv; \SystemRoot\system32\drivers\evbda.sys [X]
S1 eeCtrl; \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [X]
S3 elxstor; \SystemRoot\system32\drivers\elxstor.sys [X]
S3 EraserUtilRebootDrv; \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [X]
S3 ErrDev; \SystemRoot\system32\drivers\errdev.sys [X]
S3 fdc; \SystemRoot\system32\drivers\fdc.sys [X]
S3 flpydisk; \SystemRoot\system32\drivers\flpydisk.sys [X]
S3 gagp30kx; \SystemRoot\system32\drivers\gagp30kx.sys [X]
S3 GEARAspiWDM; system32\DRIVERS\GEARAspiWDM.sys [X]
S3 hcw85cir; \SystemRoot\system32\drivers\hcw85cir.sys [X]
S3 HidBatt; \SystemRoot\system32\drivers\HidBatt.sys [X]
S3 HidBth; \SystemRoot\system32\drivers\hidbth.sys [X]
S3 HidIr; \SystemRoot\system32\drivers\hidir.sys [X]
S3 HpSAMD; \SystemRoot\system32\drivers\HpSAMD.sys [X]
S3 iaStorV; \SystemRoot\system32\drivers\iaStorV.sys [X]
S1 IDSVia64; \??\C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Data\Definitions\IPSDefs\20151016.011\IDSvia64.sys [X]
S3 igfx; system32\DRIVERS\igdkmd64.sys [X]
S3 iirsp; \SystemRoot\system32\drivers\iirsp.sys [X]
S3 intelide; \SystemRoot\system32\drivers\intelide.sys [X]
S3 IPMIDRV; \SystemRoot\system32\drivers\IPMIDrv.sys [X]
S3 isapnp; \SystemRoot\system32\drivers\isapnp.sys [X]
S3 LSI_FC; \SystemRoot\system32\drivers\lsi_fc.sys [X]
S3 LSI_SAS; \SystemRoot\system32\drivers\lsi_sas.sys [X]
S3 LSI_SAS2; \SystemRoot\system32\drivers\lsi_sas2.sys [X]
S3 LSI_SCSI; \SystemRoot\system32\drivers\lsi_scsi.sys [X]
S3 megasas; \SystemRoot\system32\drivers\megasas.sys [X]
S3 MegaSR; \SystemRoot\system32\drivers\MegaSR.sys [X]
S3 mpio; \SystemRoot\system32\drivers\mpio.sys [X]
S3 msahci; \SystemRoot\system32\drivers\msahci.sys [X]
S3 msdsm; \SystemRoot\system32\drivers\msdsm.sys [X]
S3 MTConfig; \SystemRoot\system32\drivers\MTConfig.sys [X]
S3 NAVENG; \??\C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Data\Definitions\VirusDefs\20151005.019\ENG64.SYS [X]
S3 NAVEX15; \??\C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Data\Definitions\VirusDefs\20151005.019\EX64.SYS [X]
S3 nfrd960; \SystemRoot\system32\drivers\nfrd960.sys [X]
S3 nusb3hub; \SystemRoot\system32\drivers\nusb3hub.sys [X]
S3 nusb3xhc; \SystemRoot\system32\drivers\nusb3xhc.sys [X]
S3 nvraid; \SystemRoot\system32\drivers\nvraid.sys [X]
S3 nvstor; \SystemRoot\system32\drivers\nvstor.sys [X]
S3 nv_agp; \SystemRoot\system32\drivers\nv_agp.sys [X]
S3 OA001Ufd; system32\DRIVERS\OA001Ufd.sys [X]
S3 OA001Vid; system32\DRIVERS\OA001Vid.sys [X]
S3 ohci1394; \SystemRoot\system32\drivers\ohci1394.sys [X]
S3 Parport; \SystemRoot\system32\drivers\parport.sys [X]
S3 Processor; \SystemRoot\system32\drivers\processr.sys [X]
S3 ql2300; \SystemRoot\system32\drivers\ql2300.sys [X]
S3 ql40xx; \SystemRoot\system32\drivers\ql40xx.sys [X]
S2 rimmptsk; system32\DRIVERS\rimmpx64.sys [X]
S3 s3cap; \SystemRoot\system32\drivers\vms3cap.sys [X]
S3 sbp2port; \SystemRoot\system32\drivers\sbp2port.sys [X]
S3 sffp_mmc; \SystemRoot\system32\drivers\sffp_mmc.sys [X]
S3 sfloppy; \SystemRoot\system32\drivers\sfloppy.sys [X]
S3 SiSRaid2; \SystemRoot\system32\drivers\SiSRaid2.sys [X]
S3 SiSRaid4; \SystemRoot\system32\drivers\sisraid4.sys [X]
S1 SRTSP; system32\Drivers\SEP\0C010FAD\0FAD.105\x64\SRTSP64.SYS [X]
S1 SRTSPX; system32\Drivers\SEP\0C010FAD\0FAD.105\x64\SRTSPX64.SYS [X]
S3 stexstor; \SystemRoot\system32\drivers\stexstor.sys [X]
S3 STHDA; system32\DRIVERS\stwrt64.sys [X]
S0 storflt; system32\drivers\vmstorfl.sys [X]
S3 storvsc; \SystemRoot\system32\drivers\storvsc.sys [X]
S3 swenum; system32\DRIVERS\swenum.sys [X]
S3 SyDvCtrl; \??\C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Bin64\SyDvCtrl64.sys [X]
S0 SymDS; system32\Drivers\SEP\0C010FAD\0FAD.105\x64\SYMDS64.SYS [X]
S0 SymEFA; system32\Drivers\SEP\0C010FAD\0FAD.105\x64\SYMEFA64.SYS [X]
S3 SymEvent; \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [X]
S1 SymIRON; system32\Drivers\SEP\0C010FAD\0FAD.105\x64\Ironx64.SYS [X]
S1 SYMNETS; system32\Drivers\SEP\0C010FAD\0FAD.105\x64\SYMNETS.SYS [X]
S1 SysPlant; system32\Drivers\SysPlant.sys [X]
S1 Teefer2; system32\DRIVERS\Teefer.sys [X]
S3 TsUsbGD; \SystemRoot\system32\drivers\TsUsbGD.sys [X]
S3 uagp35; \SystemRoot\system32\drivers\uagp35.sys [X]
S3 uliagpkx; \SystemRoot\system32\drivers\uliagpkx.sys [X]
S3 UmPass; \SystemRoot\system32\drivers\umpass.sys [X]
S3 usbcir; \SystemRoot\system32\drivers\usbcir.sys [X]
S3 usbohci; \SystemRoot\system32\drivers\usbohci.sys [X]
S3 usbscan; system32\DRIVERS\usbscan.sys [X]
S3 vga; system32\DRIVERS\vgapnp.sys [X]
S3 vhdmp; \SystemRoot\system32\drivers\vhdmp.sys [X]
S3 viaide; \SystemRoot\system32\drivers\viaide.sys [X]
S3 vmbus; \SystemRoot\system32\drivers\vmbus.sys [X]
S3 VMBusHID; \SystemRoot\system32\drivers\VMBusHID.sys [X]
S3 vsmraid; \SystemRoot\system32\drivers\vsmraid.sys [X]
S3 WacomPen; \SystemRoot\system32\drivers\wacompen.sys [X]
S3 Wd; \SystemRoot\system32\drivers\wd.sys [X]
 
==================== NetSvcs (Whitelisted) ===================
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
 
==================== One Month Created files and folders ========
 
(If an entry is included in the fixlist, the file/folder will be moved.)
 
2016-04-05 01:03 - 2016-04-05 01:03 - 00000000 ____D C:\FRST
2016-04-04 21:53 - 2016-04-04 22:00 - 00000000 ____D C:\ComboFix
 
==================== One Month Modified files and folders ========
 
(If an entry is included in the fixlist, the file/folder will be moved.)
 
2016-04-04 22:01 - 2015-04-06 18:50 - 00000000 ___SD C:\Windows\System32\GWX
2016-04-04 22:01 - 2014-06-26 06:14 - 00000000 ____D C:\users\jonathan
2016-04-04 22:01 - 2010-11-20 23:17 - 00000000 ____D C:\Windows\ShellNew
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ___SD C:\Windows\Media
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\SysWOW64\Setup
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\SysWOW64\oobe
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\SysWOW64\MUI
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\SysWOW64\com
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\System32\winevt
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\System32\sysprep
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\System32\spool
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\System32\SMI
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\System32\Setup
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\System32\oobe
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\System32\MUI
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\System32\Msdtc
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\System32\com
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\PLA
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\inf
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\IME
2016-04-04 22:01 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\Help
2016-04-04 22:00 - 2014-06-10 10:38 - 00000000 ____D C:\Program Files\Common Files\Apple
2016-04-04 22:00 - 2014-06-10 10:36 - 00000000 ____D C:\Program Files\Bonjour
2016-04-04 22:00 - 2009-07-13 21:32 - 00000000 ____D C:\Program Files\Windows Sidebar
2016-04-04 22:00 - 2009-07-13 21:32 - 00000000 ____D C:\Program Files (x86)\Windows Sidebar
2016-04-04 22:00 - 2009-07-13 19:20 - 00000000 ____D C:\Program Files\Common Files\Microsoft Shared
 
==================== Known DLLs (Whitelisted) =========================
 
 
==================== Bamital & volsnap =================
 
(There is no automatic fix for files that do not pass verification.)
 
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\dnsapi.dll => MD5 is legit
C:\Windows\SysWOW64\dnsapi.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
C:\Windows\System32\codeintegrity\Bootcat.cache IS MISSING <==== ATTENTION
 
==================== EXE Association (Whitelisted) =============
 
 
==================== Restore Points =========================
 
 
==================== Memory info =========================== 
 
Percentage of memory in use: 11%
Total physical RAM: 8143.92 MB
Available physical RAM: 7186.96 MB
Total Virtual: 8142.12 MB
Available Virtual: 7182.82 MB
 
==================== Drives ================================
 
Drive c: () (Fixed) (Total:74.43 GB) (Free:53.56 GB) NTFS
Drive e: (W7SP1_PROFESSIONAL) (CDROM) (Total:5.23 GB) (Free:0 GB) UDF
Drive f: () (Removable) (Total:7.45 GB) (Free:0.37 GB) FAT32
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
Drive y: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS ==>[system with boot components (obtained from drive)]
 
==================== MBR & Partition Table ==================
 
========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 74.5 GB) (Disk ID: 6314AC6E)
Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=74.4 GB) - (Type=07 NTFS)
 
========================================================
Disk: 1 (Size: 7.5 GB) (Disk ID: 9D482F35)
Partition 1: (Active) - (Size=7.5 GB) - (Type=0B)
 
 
LastRegBack: 2016-02-09 15:27
 
==================== End of FRST.txt ============================
 
i cant get at my data anymore ... dont want to blow away machine and lost data.
 
please help
 
jonathan


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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,151 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:07:24 PM

Posted 05 April 2016 - 04:44 PM

Greetings Jonathan and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Even though there was a problem with Combofix it may have successfully created a Restore Point before manipulating your system. Let's try this first.

===================================================

System Restore from System Recovery Options

--------------------

Use one of the following two ways to enter System Recovery Options from the Advanced Boot Options:

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
Once you are in the System Recovery Options menu you will get the following options:


Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select System Restore (please be patient as it may take a minute or two to load)
  • Select Next
  • If necessary check Show restore points older than 5 days
  • Left click on the Restore Point dated prior to running Combofix, then click Next
  • If you receive a caution screen, make sure your System Drive (C:) is checked, then click Next
  • Click Finish and allow System Restore to run.
  • Attempt to boot your computer into Normal Mode or, if unsuccessful, Safe Mode
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • Are you able to boot?

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
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Posted 08 April 2016 - 11:22 AM

Greetings,

===================================================

3 Day Bump

It has been 3 days since my last post.
  • Do you still need help with this?
  • If you have not replied within 48 hours I will assume you have abandoned the Topic and it will be closed

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,151 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:07:24 PM

Posted 10 April 2016 - 08:56 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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