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BSOD ntoskrnl.exe


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#1 DukeDui

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Posted 04 April 2016 - 10:50 PM

Since I build my custom PC, I keep getting BSOD very consistently. Since the new Nvidia driver was updated the BSOD is fixed for like 3-4 days and now it is back again. Can you please help me withthis problem, I can provide you with as much as information as you want to know. 

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#2 usasma

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Posted 05 April 2016 - 07:01 AM

No memory dumps in the uploaded reports.

No memory dumps listed in the KernelDumpList.txt report

The WER section of the MSINFO32 report shows several BSOD's - I suspect a hardware issue as they appear random.

 

If using a disk cleaner (such as CCleaner), please stop while we're troubleshooting.

The next time that the system BSOD's, please do this:

 

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it.

 

Your UEFI/BIOS (version P1.20) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update.

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

These devices have problems in Device Manager:

 

Standard PS/2 Keyboard    ACPI\PNP0303\0    This device is not present, is not working properly, or does not have all its drivers installed.
Microsoft PS/2 Mouse    ACPI\PNP0F03\0    This device is not present, is not working properly, or does not have all its drivers installed.

If you're using a USB keyboard and a USB mouse, feel free to disregard these errors.

 

While waiting to gather further BSOD info, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 DukeDui

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Posted 05 April 2016 - 07:10 AM

Hi Thank you for replying 
I am using Razer blackwidow keyboard and Razer Deathadder mouse, both of them are USB. though the motherboard I am using is ASrock Z170 Performance, which have the port USB for the mouse would that be the cause of the whole thing?



#4 usasma

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Posted 05 April 2016 - 11:58 AM

Device Manager says that there's a PS/2 port for the keyboard and mouse that's not connected.

So, if you're using USB mouse/keyboard, that's normal.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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