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Temp File Infected


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7 replies to this topic

#1 kl218208

kl218208

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Posted 04 April 2016 - 08:12 PM

Hello everyone! 

 

I am reaching out on my last limb, I am not sure what to do anymore. My Temporary File seems to have a virus in it that I am not sure how it got there or how to get rid of it, even. Bitdefender keeps quarantining files and making me restart, and then lately my laptop has just been shutting down. I am running Windows 8.1 if that is of any help.

 

Thank you so much, I truly appreciate it.

Katie



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#2 Broni

Broni

    The Coolest BC Computer


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Posted 04 April 2016 - 08:13 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 kl218208

kl218208
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  • Local time:06:23 AM

Posted 04 April 2016 - 09:34 PM

Malwarebytes Anti-Rookit is taking a little bit longer than I anticipated. But here is the data up until that step: Again, I super appreciate your speedy response!

 
 
 
 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender                     
Bitdefender Antivirus Free Edition   
McAfee Anti-Virus and Anti-Spyware   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Google Chrome (49.0.2623.110) 
 Google Chrome (49.0.2623.87) 
````````Process Check: objlist.exe by Laurent````````  
 Bitdefender Antivirus Free Edition gzserv.exe  
 Bitdefender Antivirus Free Edition gziface.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
 
 
------------------------
 
 
 
Farbar Service Scanner Version: 27-01-2016
Ran by Katie (administrator) on 04-04-2016 at 21:36:24
Running from "C:\Users\Katie\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
 
----------------------------------------
 
 
MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Katie (administrator) on 04-04-2016 at 21:37:50
Running from "C:\Users\Katie\Downloads"
Microsoft Windows 8.1  (X64)
Model: Inspiron 5737 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
0.0.0.1 mssplus.mcafee.com
========================= IP Configuration: ================================
 
Intel® Wireless-N 7260 = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
TAP-Windows Adapter V9 = Ethernet 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Katie
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Ethernet 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-6B-83-CB-48
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 80-86-F2-02-03-FB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : EC-F4-BB-96-8D-C9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® Wireless-N 7260
   Physical Address. . . . . . . . . : 80-86-F2-02-03-FA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::149e:547b:3a5e:594f%3(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.16(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, April 4, 2016 8:56:00 PM
   Lease Expires . . . . . . . . . . : Tuesday, April 5, 2016 8:56:05 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 58754802
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-DB-3A-3D-EC-F4-BB-96-8D-C9
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{2DDC76C1-3BCC-47D1-87ED-E804DFC87943}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:c0a:779:9de4:1311(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::c0a:779:9de4:1311%8(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 369098752
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-DB-3A-3D-EC-F4-BB-96-8D-C9
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4004:80d::200e
 216.58.192.206
 
 
Pinging google.com [216.58.192.206] with 32 bytes of data:
Reply from 216.58.192.206: bytes=32 time=44ms TTL=50
Reply from 216.58.192.206: bytes=32 time=37ms TTL=50
 
Ping statistics for 216.58.192.206:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 37ms, Maximum = 44ms, Average = 40ms
Server:  UnKnown
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 2001:4998:58:c02::a9
 98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=117ms TTL=41
Reply from 206.190.36.45: bytes=32 time=141ms TTL=41
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 117ms, Maximum = 141ms, Average = 129ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...00 ff 6b 83 cb 48 ......TAP-Windows Adapter V9
  5...80 86 f2 02 03 fb ......Microsoft Wi-Fi Direct Virtual Adapter
  4...ec f4 bb 96 8d c9 ......Realtek PCIe FE Family Controller
  3...80 86 f2 02 03 fa ......Intel® Wireless-N 7260
  1...........................Software Loopback Interface 1
  6...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  8...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.16     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.16    281
     192.168.1.16  255.255.255.255         On-link      192.168.1.16    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.16    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.16    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.16    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  8    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  8    306 2001::/32                On-link
  8    306 2001:0:5ef5:79fb:c0a:779:9de4:1311/128
                                    On-link
  3    281 fe80::/64                On-link
  8    306 fe80::/64                On-link
  8    306 fe80::c0a:779:9de4:1311/128
                                    On-link
  3    281 fe80::149e:547b:3a5e:594f/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    281 ff00::/8                 On-link
  8    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/04/2016 08:57:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: ZeroConfigService.exe, version: 17.0.5.0, time stamp: 0x5387ee07
Faulting module name: MurocApi.dll, version: 17.0.5.0, time stamp: 0x5387ed02
Exception code: 0xc0000005
Fault offset: 0x000000000002bd48
Faulting process id: 0xa48
Faulting application start time: 0xZeroConfigService.exe0
Faulting application path: ZeroConfigService.exe1
Faulting module path: ZeroConfigService.exe2
Report Id: ZeroConfigService.exe3
Faulting package full name: ZeroConfigService.exe4
Faulting package-relative application ID: ZeroConfigService.exe5
 
Error: (04/04/2016 08:34:02 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: KATIE)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (04/04/2016 08:33:56 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: KATIE)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (04/04/2016 08:19:43 PM) (Source: Perflib) (User: )
Description: WmiApRplC:\Windows\system32\wbem\wmiaprpl.dll8
 
Error: (04/03/2016 09:10:28 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: KATIE)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (04/03/2016 09:10:22 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: KATIE)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (04/02/2016 10:22:18 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Update). Additional information: 0x80070005.
 
Error: (04/02/2016 10:21:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: ZeroConfigService.exe, version: 17.0.5.0, time stamp: 0x5387ee07
Faulting module name: MurocApi.dll, version: 17.0.5.0, time stamp: 0x5387ed02
Exception code: 0xc0000005
Fault offset: 0x000000000002bd48
Faulting process id: 0xa10
Faulting application start time: 0xZeroConfigService.exe0
Faulting application path: ZeroConfigService.exe1
Faulting module path: ZeroConfigService.exe2
Report Id: ZeroConfigService.exe3
Faulting package full name: ZeroConfigService.exe4
Faulting package-relative application ID: ZeroConfigService.exe5
 
Error: (04/02/2016 09:31:47 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: KATIE)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (04/02/2016 09:31:41 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: KATIE)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
 
System errors:
=============
Error: (04/04/2016 09:20:59 PM) (Source: Service Control Manager) (User: )
Description: The SoftThinks Agent Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (04/04/2016 08:58:09 PM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (04/04/2016 08:55:54 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:50:11 PM on ‎4/‎4/‎2016 was unexpected.
 
Error: (04/04/2016 08:33:57 PM) (Source: DCOM) (User: KATIE)
Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca
 
Error: (04/04/2016 08:33:51 PM) (Source: DCOM) (User: KATIE)
Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca
 
Error: (04/04/2016 08:19:43 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service failed to start due to the following error: 
%%1053
 
Error: (04/04/2016 08:19:43 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the WMI Performance Adapter service to connect.
 
Error: (04/03/2016 09:11:15 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the gzserv service.
 
Error: (04/03/2016 09:10:23 PM) (Source: DCOM) (User: KATIE)
Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca
 
Error: (04/03/2016 09:10:17 PM) (Source: DCOM) (User: KATIE)
Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca
 
 
Microsoft Office Sessions:
=========================
Error: (04/04/2016 08:57:22 PM) (Source: Application Error)(User: )
Description: ZeroConfigService.exe17.0.5.05387ee07MurocApi.dll17.0.5.05387ed02c0000005000000000002bd48a4801d18ed5f3f0fd1eC:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dll5a37a676-fac9-11e5-826f-ecf4bb968dc9
 
Error: (04/04/2016 08:34:02 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: KATIE)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141
 
Error: (04/04/2016 08:33:56 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: KATIE)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141
 
Error: (04/04/2016 08:19:43 PM) (Source: Perflib)(User: )
Description: WmiApRplC:\Windows\system32\wbem\wmiaprpl.dll8
 
Error: (04/03/2016 09:10:28 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: KATIE)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141
 
Error: (04/03/2016 09:10:22 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: KATIE)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141
 
Error: (04/02/2016 10:22:18 PM) (Source: System Restore)(User: )
Description: Windows Update0x80070005
 
Error: (04/02/2016 10:21:03 PM) (Source: Application Error)(User: )
Description: ZeroConfigService.exe17.0.5.05387ee07MurocApi.dll17.0.5.05387ed02c0000005000000000002bd48a1001d18d4f529e261cC:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dllb5f45c85-f942-11e5-826b-ecf4bb968dc9
 
Error: (04/02/2016 09:31:47 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: KATIE)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141
 
Error: (04/02/2016 09:31:41 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: KATIE)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141
 
 
=========================== Installed Programs ============================
 
7-Zip 15.14 (HKLM-x32\...\7-Zip) (Version: 15.14 - Igor Pavlov)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20060 - Adobe Systems Incorporated)
Adobe Photoshop CC 2014 (HKLM-x32\...\{D7A4F897-B20A-42D0-862D-CB5F6DB7391D}) (Version: 15.0 - Adobe Systems Incorporated)
Bitdefender Antivirus Free Edition (HKLM\...\BitDefender Gonzales) (Version: 1.0.21.1109 - Bitdefender)
CCleaner (HKLM\...\CCleaner) (Version: 5.16 - Piriform)
CDisplayEx 1.9.9 (HKLM\...\CDisplayEx_is1) (Version:  - cdisplayex.com)
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.9.2.8 - Dell Inc.)
Dell Customer Connect (HKLM-x32\...\{124DE80C-9BFE-4D04-A8D9-69C5019DEEBF}) (Version: 1.3.28.0 - Dell Inc.)
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.7.0 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{03A9F528-A754-460F-B2C1-AC125A147114}) (Version: 2.8.5000.0 - Dell Products, LP)
Dell Product Registration (HKLM-x32\...\{2A0F2CC5-3065-492C-8380-B03AA7106B1A}) (Version: 1.16.1 - Dell Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.2.6793.01 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{B57A8AFE-6735-4497-BD52-BD2F838F5CF0}) (Version: 1.2.1.31 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 17.0.13.0 - Synaptics Incorporated)
Dell Update (HKLM-x32\...\{DB82968B-57A4-4397-81A5-ECAB21B5DFCD}) (Version: 1.7.1015.0 - Dell Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.110 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
GWX Control Panel (HKLM-x32\...\UltimateOutsider_GwxControlPanel) (Version:  - UltimateOutsider)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1011 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.23.1766 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3316 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology(patch version 3.0.1342.1) (HKLM\...\{302600C1-6BDF-4FD1-1309-148929CC1385}) (Version: 3.1.1309.0390 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{a427cd1c-b97d-4142-87c1-15b3ea68a34c}) (Version: 17.0.6 - Intel Corporation)
McAfee LiveSafe (HKLM-x32\...\MSC) (Version: 14.0.6120 - McAfee, Inc.)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.11.309.1 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.183 - McAfee, Inc.)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.4734.1000 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
PocketCloud (HKLM-x32\...\{D9752C7D-A595-4687-A0D5-362E9C311C55}) (Version: 2.7.14 - Wyse Technology)
Private Internet Access Support Files (HKLM-x32\...\{7D72DAFF-DCB2-437B-BC22-4B2ABF21462B}) (Version: 1.0.0.0 - Private Internet Access)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.15.021 - Dell Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7023 - Realtek Semiconductor Corp.)
Spotify (HKCU\...\Spotify) (Version: 1.0.25.127.g58007b4c - Spotify AB)
Trillian (HKLM-x32\...\Trillian) (Version:  - Cerulean Studios, LLC)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 37%
Total physical RAM: 8072.96 MB
Available physical RAM: 5035.32 MB
Total Virtual: 9352.96 MB
Available Virtual: 5678.23 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:922.14 GB) (Free:743.3 GB) NTFS
3 Drive x: (WINRETOOLS) (Fixed) (Total:0.48 GB) (Free:0.19 GB) NTFS
4 Drive y: (PBR Image) (Fixed) (Total:8.24 GB) (Free:0.73 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\KATIE
 
Administrator            Guest                    Katie                    
 
========================= Restore Points ==================================
 
29-03-2016 00:27:13 Dell Update: eDellRoot Removal
29-03-2016 00:29:43 Dell Update: DSD Cert Removal
03-04-2016 01:30:38 Restore Operation
 
**** End of log ****
 
 
 
------------------------------------------
 
 
 
 
 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 4/4/2016
Scan Time: 9:43 PM
Logfile: log2.txt
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.04.04.08
Rootkit Database: v2016.04.03.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 8.1
CPU: x64
File System: NTFS
User: Katie
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 336022
Time Elapsed: 12 min, 43 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 2
PUP.Optional.WinYahoo, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{D2852E46-92BB-485B-AABE-25F54BE5C014}, Quarantined, [1dbbc5e5a1f856e0835496bc4cb827d9], 
PUP.Optional.WinYahoo, HKU\S-1-5-21-2768662499-3802576656-2695079307-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{D2852E46-92BB-485B-AABE-25F54BE5C014}, Quarantined, [31a7fdadf8a18caa84515101ad571fe1], 
 
Registry Values: 4
PUP.Optional.WinYahoo, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{D2852E46-92BB-485B-AABE-25F54BE5C014}|URL, https://us.search.yahoo.com/yhs/search?hspart=iry&hsimp=yhs-fullyhosted_003&type=wncy_rsprck_16_06&param1=1&param2=f[1dbbc5e5a1f856e0835496bc4cb827d9]D4%26b[1dbbc5e5a1f856e0835496bc4cb827d9]DIE%26cc[1dbbc5e5a1f856e0835496bc4cb827d9]Dus%26pa[1dbbc5e5a1f856e0835496bc4cb827d9]DWincy%26cd[1dbbc5e5a1f856e0835496bc4cb827d9]D2XzuyEtN2Y1L1Qzu0E0C0FyE0B0BzyyCzz0D0CzytDyCtBzytN0D0Tzu0StCyEzyzytN1L2XzutAtFtCzztFtDtFtCtN1L1Czu1StN1L1G1B1V1N2Y1L1Qzu2SyB0DtDtC0F0CtDtBtGtBtAzytAtG0A0E0EyEtGtAyEzyyEtGzzyDyCyEyC0A0DtByC0C0FyC2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyEzytCzytA0E0BzztG0AzyyDtCtGyEtD0C0FtG0AtCyCyBtG0ByE0EzzyDyEzz0CtDtB0Fzy2QtN0A0LzuyE%26cr[1dbbc5e5a1f856e0835496bc4cb827d9]D296718147%26a[1dbbc5e5a1f856e0835496bc4cb827d9]Dwncy_rsprck_16_06%26os_ver[1dbbc5e5a1f856e0835496bc4cb827d9]D6.3%26os[1dbbc5e5a1f856e0835496bc4cb827d9]DWindowsQuarantinedB8.1&p={searchTerms}, %4, %5
PUP.Optional.WinYahoo, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{D2852E46-92BB-485B-AABE-25F54BE5C014}|TopResultURLFallback, https://us.search.yahoo.com/yhs/search?hspart=iry&hsimp=yhs-fullyhosted_003&type=wncy_rsprck_16_06&param1=1&param2=f[8553a703f5a439fd9f38b59df212e917]D4%26b[8553a703f5a439fd9f38b59df212e917]DIE%26cc[8553a703f5a439fd9f38b59df212e917]Dus%26pa[8553a703f5a439fd9f38b59df212e917]DWincy%26cd[8553a703f5a439fd9f38b59df212e917]D2XzuyEtN2Y1L1Qzu0E0C0FyE0B0BzyyCzz0D0CzytDyCtBzytN0D0Tzu0StCyEzyzytN1L2XzutAtFtCzztFtDtFtCtN1L1Czu1StN1L1G1B1V1N2Y1L1Qzu2SyB0DtDtC0F0CtDtBtGtBtAzytAtG0A0E0EyEtGtAyEzyyEtGzzyDyCyEyC0A0DtByC0C0FyC2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyEzytCzytA0E0BzztG0AzyyDtCtGyEtD0C0FtG0AtCyCyBtG0ByE0EzzyDyEzz0CtDtB0Fzy2QtN0A0LzuyE%26cr[8553a703f5a439fd9f38b59df212e917]D296718147%26a[8553a703f5a439fd9f38b59df212e917]Dwncy_rsprck_16_06%26os_ver[8553a703f5a439fd9f38b59df212e917]D6.3%26os[8553a703f5a439fd9f38b59df212e917]DWindowsQuarantinedB8.1&p={searchTerms}, %4, %5
PUP.Optional.WinYahoo, HKU\S-1-5-21-2768662499-3802576656-2695079307-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{D2852E46-92BB-485B-AABE-25F54BE5C014}|URL, https://us.search.yahoo.com/yhs/search?hspart=iry&hsimp=yhs-fullyhosted_003&type=wncy_rsprck_16_06&param1=1&param2=f[31a7fdadf8a18caa84515101ad571fe1]D4%26b[31a7fdadf8a18caa84515101ad571fe1]DIE%26cc[31a7fdadf8a18caa84515101ad571fe1]Dus%26pa[31a7fdadf8a18caa84515101ad571fe1]DWincy%26cd[31a7fdadf8a18caa84515101ad571fe1]D2XzuyEtN2Y1L1Qzu0E0C0FyE0B0BzyyCzz0D0CzytDyCtBzytN0D0Tzu0StCyEzyzytN1L2XzutAtFtCzztFtDtFtCtN1L1Czu1StN1L1G1B1V1N2Y1L1Qzu2SyB0DtDtC0F0CtDtBtGtBtAzytAtG0A0E0EyEtGtAyEzyyEtGzzyDyCyEyC0A0DtByC0C0FyC2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyEzytCzytA0E0BzztG0AzyyDtCtGyEtD0C0FtG0AtCyCyBtG0ByE0EzzyDyEzz0CtDtB0Fzy2QtN0A0LzuyE%26cr[31a7fdadf8a18caa84515101ad571fe1]D296718147%26a[31a7fdadf8a18caa84515101ad571fe1]Dwncy_rsprck_16_06%26os_ver[31a7fdadf8a18caa84515101ad571fe1]D6.3%26os[31a7fdadf8a18caa84515101ad571fe1]DWindowsQuarantinedB8.1&p={searchTerms}, %4, %5
PUP.Optional.WinYahoo, HKU\S-1-5-21-2768662499-3802576656-2695079307-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{D2852E46-92BB-485B-AABE-25F54BE5C014}|TopResultURLFallback, https://us.search.yahoo.com/yhs/search?hspart=iry&hsimp=yhs-fullyhosted_003&type=wncy_rsprck_16_06&param1=1&param2=f[3b9d6941e8b1fc3a8d481b372ed6ff01]D4%26b[3b9d6941e8b1fc3a8d481b372ed6ff01]DIE%26cc[3b9d6941e8b1fc3a8d481b372ed6ff01]Dus%26pa[3b9d6941e8b1fc3a8d481b372ed6ff01]DWincy%26cd[3b9d6941e8b1fc3a8d481b372ed6ff01]D2XzuyEtN2Y1L1Qzu0E0C0FyE0B0BzyyCzz0D0CzytDyCtBzytN0D0Tzu0StCyEzyzytN1L2XzutAtFtCzztFtDtFtCtN1L1Czu1StN1L1G1B1V1N2Y1L1Qzu2SyB0DtDtC0F0CtDtBtGtBtAzytAtG0A0E0EyEtGtAyEzyyEtGzzyDyCyEyC0A0DtByC0C0FyC2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyEzytCzytA0E0BzztG0AzyyDtCtGyEtD0C0FtG0AtCyCyBtG0ByE0EzzyDyEzz0CtDtB0Fzy2QtN0A0LzuyE%26cr[3b9d6941e8b1fc3a8d481b372ed6ff01]D296718147%26a[3b9d6941e8b1fc3a8d481b372ed6ff01]Dwncy_rsprck_16_06%26os_ver[3b9d6941e8b1fc3a8d481b372ed6ff01]D6.3%26os[3b9d6941e8b1fc3a8d481b372ed6ff01]DWindowsQuarantinedB8.1&p={searchTerms}, %4, %5
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 1
PUP.Optional.InstallCore, C:\Users\Katie\AppData\Local\cbrreader_setup.exe, Quarantined, [e9ef1d8d4a4fcf67572500fc05fcb848], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
 


#4 Broni

Broni

    The Coolest BC Computer


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Posted 05 April 2016 - 12:56 PM

Go on...

Before I forget...

You're running two Av programs:

 

Bitdefender Antivirus Free Edition   

McAfee Anti-Virus and Anti-Spyware

 

You must uninstall one of them.

If McAfee use this tool: http://www.majorgeeks.com/files/details/mcafee_consumer_product_removal_tool.html


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 kl218208

kl218208
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  • Local time:06:23 AM

Posted 05 April 2016 - 06:46 PM

Good evening! I will definitely be removing McAfee with the tool provided above. Here are my results from the last two processes:

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.3.9200 Windows 8.1 x64
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.18231
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.295000 GHz
Memory total: 8465113088, free: 5773275136
 
Downloaded database version: v2016.04.05.01
Downloaded database version: v2016.04.03.01
Downloaded database version: v2016.03.24.01
=======================================
Driver version: 0.3.0.4
------------ Kernel report ------------
     04/04/2016 22:22:01
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\System32\drivers\werkernel.sys
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\Drivers\WppRecorder.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\clvsn.sys
\SystemRoot\system32\drivers\9DA5C0A2.sys
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\DRIVERS\trufos.sys
\SystemRoot\system32\DRIVERS\FLTMGR.SYS
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\drivers\iaStorA.sys
\SystemRoot\System32\drivers\storport.sys
\SystemRoot\System32\drivers\EhStorClass.sys
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Wof.sys
\SystemRoot\system32\drivers\mfehidk.sys
\SystemRoot\system32\DRIVERS\avc3.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\DRIVERS\wfplwfs.sys
\SystemRoot\system32\drivers\mfewfpk.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\intelpep.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\System32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\??\C:\Program Files\Bitdefender\Antivirus Free Edition\bdfwfpf.sys
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\mssmbios.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\CLVirtualDrive.sys
\SystemRoot\system32\DRIVERS\ahcache.sys
\SystemRoot\system32\DRIVERS\tap0901.sys
\SystemRoot\System32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\USBXHCI.SYS
\SystemRoot\System32\drivers\ucx01000.sys
\SystemRoot\System32\drivers\TeeDriverx64.sys
\SystemRoot\system32\DRIVERS\Rt630x64.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\system32\DRIVERS\NETwbw02.sys
\SystemRoot\System32\drivers\vwifibus.sys
\SystemRoot\System32\drivers\usbehci.sys
\SystemRoot\System32\drivers\USBPORT.SYS
\SystemRoot\System32\drivers\i8042prt.sys
\SystemRoot\System32\drivers\SynTP.sys
\SystemRoot\System32\drivers\USBD.SYS
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\System32\drivers\CmBatt.sys
\SystemRoot\System32\drivers\BATTC.SYS
\SystemRoot\System32\drivers\Smb_driver_Intel.sys
\SystemRoot\System32\drivers\DellRbtn.sys
\SystemRoot\System32\drivers\mshidkmdf.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\System32\drivers\wmiacpi.sys
\SystemRoot\System32\drivers\intelppm.sys
\SystemRoot\System32\drivers\NdisVirtualBus.sys
\SystemRoot\System32\drivers\swenum.sys
\SystemRoot\System32\drivers\ks.sys
\SystemRoot\System32\drivers\iwdbus.sys
\SystemRoot\system32\drivers\DellProf.sys
\SystemRoot\system32\drivers\DDDriver64Dcsa.sys
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\System32\drivers\usbhub.sys
\SystemRoot\system32\DRIVERS\portcls.sys
\SystemRoot\system32\DRIVERS\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\System32\drivers\UsbHub3.sys
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\drivers\mfeavfk.sys
\SystemRoot\system32\drivers\mfefirek.sys
\SystemRoot\system32\DRIVERS\mfencbdc.sys
\SystemRoot\system32\drivers\mfeaack.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_iaStorA.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\system32\DRIVERS\ibtusb.sys
\SystemRoot\system32\DRIVERS\btmhsf.sys
\SystemRoot\System32\Drivers\BTHUSB.sys
\SystemRoot\System32\Drivers\bthport.sys
\SystemRoot\System32\Drivers\RtsUVStor.sys
\SystemRoot\System32\drivers\usbccgp.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\cdd.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\gzflt.sys
\SystemRoot\system32\DRIVERS\avckf.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\System32\drivers\condrv.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\System32\DRIVERS\srv.sys
\??\C:\Program Files (x86)\McAfee\SiteAdvisor\x64\mfesapsn.sys
\SystemRoot\System32\drivers\umpass.sys
\SystemRoot\system32\drivers\cfwids.sys
\SystemRoot\system32\DRIVERS\cdfs.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2016.04.05.01
  rootkit: v2016.04.03.01
 
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffe001918ee060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffe001918ef500, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe001918ee060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xffffe0018f92bc00, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xffffe0018f97d060, DeviceName: \Device\0000002c\, DriverName: \Driver\iaStorA\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: 78A3D40F
 
GPT Protective MBR Partition information:
 
    Partition 0 type is EFI-GPT (0xee)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1  Numsec = 4294967295
 
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
GPT Partition information:
 
    GPT Header Signature 4546492050415254
    GPT Header Revision 65536 Size 92 CRC 2803268705
    GPT Header CurrentLba = 1 BackupLba 1953525167
    GPT Header FirstUsableLba 34  LastUsableLba 1953525134
    GPT Header Guid 8a936538-c012-47a2-bb78-3de3407d24e
    GPT Header Contains 128 partition entries starting at LBA 2
    GPT Header Partition entry size = 128
 
    Backup GPT header Signature 4546492050415254
    Backup GPT header Revision 65536 Size 92 CRC 2803268705
    Backup GPT header CurrentLba = 1953525167 BackupLba 1
    Backup GPT header FirstUsableLba 34  LastUsableLba 1953525134
    Backup GPT header Guid 8a936538-c012-47a2-bb78-3de3407d24e
    Backup GPT header Contains 128 partition entries starting at LBA 1953525135
    Backup GPT header Partition entry size = 128
 
    Partition 0 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
    Partition ID 83ece942-df54-41ba-876a-c3dd1a2fa40
    FirstLBA 2048  Last LBA 1026047
    Attributes 0
    Partition Name                 EFI system partition
 
    GPT Partition 0 is bootable
    Partition 1 Type 796badd3-6bbf-4d9f-b631-466eb71a4965
    Partition ID 9ee178fc-b4db-426d-8dd9-449d34baf3d6
    FirstLBA 1026048  Last LBA 1107967
    Attributes 1
    Partition Name                 Basic data partition
 
    Partition 2 Type e3c9e316-b5c-4db8-817d-f92df0215ae
    Partition ID 4cfd88e3-8fd9-48fa-a79d-378c8f791b74
    FirstLBA 1107968  Last LBA 1370111
    Attributes 0
    Partition Name         Microsoft reserved partition
 
    Partition 3 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID b934c0be-ca4-44f6-84e8-928ee8eda6d2
    FirstLBA 1370112  Last LBA 2373631
    Attributes 1
    Partition Name                 Basic data partition
 
    Partition 4 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID aa6d3129-35d2-42d4-9f95-56a3f1a63747
    FirstLBA 2373632  Last LBA 1936244735
    Attributes 0
    Partition Name                 Basic data partition
 
    Partition 5 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 5ca863b8-7172-47c3-a68c-de2214a7146c
    FirstLBA 1936244736  Last LBA 1953523119
    Attributes 1
    Partition Name         Microsoft recovery partition
 
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
 
Done!
Scan finished
 
 
------------------------------
 
 
 
Rkill 2.8.3 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 04/05/2016 07:43:40 PM in x64 mode.
Windows Version: Windows 8.1 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\Katie\AppData\Local\Temp\ocr3421.tmp\bin\rubyw.exe (PID: 6952) [UP-HEUR]
 * C:\Users\Katie\AppData\Local\Temp\ocr7101.tmp\bin\rubyw.exe (PID: 6760) [UP-HEUR]
 
2 proccesses terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001


#6 Broni

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Posted 05 April 2016 - 06:52 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

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#7 kl218208

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Posted 05 April 2016 - 08:38 PM

# AdwCleaner v5.108 - Logfile created 30/03/2016 at 20:12:28
# Updated 30/03/2016 by Xplode
# Database : 2016-03-30.1 [Server]
# Operating system : Windows 8.1  (x64)
# Username : Katie - KATIE
# Running from : C:\Users\Katie\Downloads\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
 
***** [ Files ] *****
 
 
***** [ DLL ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
Key Found : HKLM\SOFTWARE\Classes\CLSID\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}
Key Found : HKCU\Software\PRODUCTSETUP
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}
Key Found : HKU\S-1-5-21-2768662499-3802576656-2695079307-1001\Software\PRODUCTSETUP
Key Found : HKLM\SOFTWARE\Classes\Installer\Features\C3F6D7A0BA2FDE84EB329997B1FF786D
Key Found : HKLM\SOFTWARE\Classes\Installer\Products\C3F6D7A0BA2FDE84EB329997B1FF786D
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C3F6D7A0BA2FDE84EB329997B1FF786D
Key Found : [x64] HKLM\SOFTWARE\Classes\Installer\Products\C3F6D7A0BA2FDE84EB329997B1FF786D
 
***** [ Web browsers ] *****
 
 
*************************
 
C:\AdwCleaner\AdwCleaner[S1].txt - [1297 bytes] - [30/03/2016 20:12:28]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1370 bytes] ##########
 
 
----------------------------
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.4 (03.14.2016)
Operating System: Windows 8.1 x64 
Ran by Katie (Administrator) on Tue 04/05/2016 at 20:00:12.48
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 12 
 
Successfully deleted: C:\ProgramData\1453772484.bdinstall.bin (File) 
Successfully deleted: C:\ProgramData\1454465882.bdinstall.bin (File) 
Successfully deleted: C:\ProgramData\1455152778.bdinstall.bin (File) 
Successfully deleted: C:\Users\Katie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage-journal (File) 
Successfully deleted: C:\Users\Katie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage (File) 
Successfully deleted: C:\Users\Katie\AppData\Local\nico mak computing (Folder) 
Successfully deleted: C:\Windows\system32\Tasks\PCDEventLauncherTask (Task)
Successfully deleted: C:\Windows\system32\Tasks\PCDoctorBackgroundMonitorTask-Retry (Task)
Successfully deleted: C:\Windows\system32\Tasks\PCDoctorBackgroundMonitorTask (Task)
Successfully deleted: C:\Windows\prefetch\ANTIVIRUS_FREE_EDITION.EXE-1A961FDE.pf (File) 
Successfully deleted: C:\Windows\prefetch\ANTIVIRUS_FREE_EDITION_X64.EX-EABADAAB.pf (File) 
Successfully deleted: C:\Windows\prefetch\FREE CBR READER.EXE-C17A598A.pf (File) 
 
 
 
Registry: 2 
 
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 04/05/2016 at 20:03:44.86
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
 
Sophos Virus Removal said my computer was clean!


#8 Broni

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Posted 06 April 2016 - 08:49 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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