Hi - I'm really hoping someone here can help me.
First - I know nothing about computers - my usual fix for comp related issues is restarting it, and beyond that, I'm clueless.
Yesterday morning my Dell XPS started freezing up - any file or window I opened would get stuck. I can't remember exactly what happened, but I think I may have either shut it down or just turned it off and tried to restart. When it was starting back up, it wouldn't finish the process. I tried the different options the computer suggested - finding a solution to the problem, starting in safe mode, etc. It said there was an issue found, but it couldn't determine what it was and it would not start in safe mode.
Then I tried doing a startup repair - did not work, cannot remember why. Tried system restore, but it said there was no earlier point in time or something like that. Tried system image recovery, but I never created a system image earlier. That is when I tried the Dell DataSafe Restore and Emergency Backup. It scanned my computer for new files since last back up - which was a couple years ago - then asked where I wanted to save the files, which I picked somewhere on the C drive. Then it started doing the emergency file & folder backup - this started at 1 pm yesterday and was completing 1% every 2-3 hours. Today it got to 10% around 12pm and has been stuck there ever since. I'm guessing it's not going to work, but there is no option to stop it. Should I turn the computer off to stop it? Will I definitely lose my files then?
I don't care if I am not able to use this computer ever again, I just desperately need my files and folders off of it. Does anyone know what I can do to save them?