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#1 cdub74


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  • Local time:04:01 PM

Posted 04 April 2016 - 11:54 AM

We have a Dell Latitude 3550 which we purchased in May 2015 running Windows 7 64bit, every once in a while it blue screens with the following error:




The blue screens appear randomly sometimes when you are using the computer, and sometimes when you are not, it can happen at any time its happened when editing a word document, browsing the internet, doing an email, there is no pattern to when it appears.


Below are more details about the computer and OS, I have attached the Sysnative File  Collection  and Perfmon Files, hope that someone can shed some light on what's causing these Blue Screens, should you need any more details please let me know.




· OS - Windows 7 64bit
· What was original installed OS on system? Windows 7 64bit
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM Version Pre-installed
· Age of system (hardware) 11 Months
· Age of OS installation - have you re-installed the OS? OS not Reinstalled

· CPU - Intel 2.20 gigahertz Intel Core i5-5200U
· Video Card - Intel® HD Graphics 5500

· System Manufacturer - Dell
· Exact model number - Latitude 3550

· Laptop or Desktop? Laptop



Attached Files

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#2 jcgriff2


  • BSOD Kernel Dump Expert
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Posted 04 April 2016 - 07:22 PM

Hi. . .


The 5 dumps from 2016 (you had 7 BSODs in 2015) all named Microsoft networking related drivers as the probable cause.

(3) http.sys - https://www.sysnative.com/drivers/driver.php?id=HTTP.sys

(2) netio.sys - https://www.sysnative.com/drivers/driver.php?id=NETIO.SYS


See if updating your networking drivers helps -


Intel Dual Band Wireless-N 7265 -

Netwsw02.sys Mon Nov 17 04:29:32 2014 (5469BFFC)



Realtek PCIe GBE Family Controller Ethernet -

Rt64win7.sys Fri Mar 28 02:37:43 2014 (533518B7)


Regards. . .












Edited by jcgriff2, 04 April 2016 - 07:23 PM.

Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

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