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Was told to put routers in bridge mode.


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#1 chalup

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Posted 04 April 2016 - 09:26 AM

I do POS systems for restaurants and one client has been having trouble processing credit cards, just takes forever to go thru. He had the internet people come out and they said their modem/wifi is competing with our netgear router to get out because they are using the same IP scheme and I need to put the neatgear in bridge mode. This can't be right because it is a wired connection and we don't use WIFI at all. Any ideas on how to fix this? Should I just change the IP scheme of our router?



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#2 Wand3r3r

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Posted 04 April 2016 - 10:07 AM

Why is the netgear even in the mix?

 

If the two routers are using the same ip subnet and are in series the netgear wouldn't work at all.  That would be pretty obvious.

So I am thinking something else is going on and the isp misdiagnosed the issue.

 

Connect to the isp router and do a ipconfig /all and post it for review

From this connection do a speedtest.net test and post for review

Connect to the netgear router and do a ipconfig /all and post it for review.

From this connection do a speedtest.net test and post for review


Edited by Wand3r3r, 04 April 2016 - 10:07 AM.


#3 chalup

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Posted 04 April 2016 - 10:12 AM

Why is the netgear even in the mix?

 

If the two routers are using the same ip subnet and are in series the netgear wouldn't work at all.  That would be pretty obvious.

So I am thinking something else is going on and the isp misdiagnosed the issue.

 

Connect to the isp router and do a ipconfig /all and post it for review

From this connection do a speedtest.net test and post for review

Connect to the netgear router and do a ipconfig /all and post it for review.

From this connection do a speedtest.net test and post for review

 

We use our own routers to always turn off wifi and separate the ip address/login to our own to make it PCI compliant and much harder to get onto the same network that credit cards are going out on. We have since moved onto sonicwalls. I will do this for the netgear but it's going to be extremely hard to do for the modem considering its 8 hours away and the owner is computer illiterate. I'm not sure why they both have the same IP scheme in the first place.



#4 Wand3r3r

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Posted 04 April 2016 - 10:26 AM

Modem/router combo unit is 8 hours away?  This gets more bizarre.

 

So we are talking two separate sites right?  Each with its own internet connection right?

Are these two sites connected to each other network wise and if so how?

 

For the sake of clarity you can have the same lan subnets at each location and if only going to the internet and the credit card authorizing service there is no problem doing so.

 

Think about it: millions have the same lan configurations 192.168.0.0/24 or 192.168.1.0/24 and it doesn't effect them at all.

 

surely you can guide the owner to a command prompt and type ipconfig so you know what the gateway address is.  That's all you need from the other site.

 

It would be counter productive to put the sole netgear router in bridge mode if its the only router on site.  It would no longer do NAT and only one POS machine could get on the internet. 


Edited by Wand3r3r, 04 April 2016 - 10:29 AM.


#5 chalup

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Posted 04 April 2016 - 10:30 AM

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\SoftTouch POS>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : Term1
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Intel® 82574L Gigabit Network Conn
ection
        Physical Address. . . . . . . . . : 00-19-0F-0F-54-89
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : 192.168.1.101
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        IP Address. . . . . . . . . . . . : fe80::219:fff:fe0f:5489%4
        Default Gateway . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 8.8.8.8
                                            8.8.4.4
                                            fec0:0:0:ffff::1%1
                                            fec0:0:0:ffff::2%1
                                            fec0:0:0:ffff::3%1

Tunnel adapter Teredo Tunneling Pseudo-Interface:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
        Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
        Default Gateway . . . . . . . . . :
        NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

        Physical Address. . . . . . . . . : C0-A8-01-65
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.101%2
        Default Gateway . . . . . . . . . :
        DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                            fec0:0:0:ffff::2%1
                                            fec0:0:0:ffff::3%1
        NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\SoftTouch POS>

 

 

http://www.speedtest.net/my-result/5223959736

 

This is off the netgear.


Edited by chalup, 04 April 2016 - 10:31 AM.


#6 chalup

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Posted 04 April 2016 - 10:33 AM

Also to clarify this is one location. They have their ISP modem with built in wifi they use for guest. We have our netgear connected to this modem and then their terminals connected to our netgear. It isn't possible to get a terminal plugged directly into their modem. They are 8 hours away from our office which makes troubleshooting difficult.



#7 Wand3r3r

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Posted 04 April 2016 - 11:03 AM

5/1 is not great bandwidth.

 

Since this is one site do a tracert yahoo.com via a connection to the netgear and post the results for review.



#8 chalup

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Posted 04 April 2016 - 11:51 AM

Tracing route to yahoo.com [206.190.36.45]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.1
  2     1 ms     1 ms     1 ms  192.168.0.1
  3    43 ms    30 ms    29 ms  24.100.160.1
  4    25 ms    24 ms    30 ms  xe-0-0-22.mdvikybu01h.midwest.rr.com [65.25.138.
121]
  5    29 ms    25 ms    32 ms  ae20.mdvikybu01r.midwest.rr.com [65.29.25.242]
  6    21 ms    19 ms    35 ms  be28.lsvqkydb01r.midwest.rr.com [65.29.27.150]
  7    28 ms    31 ms    32 ms  be24.clevohek01r.midwest.rr.com [65.189.140.166]

  8    47 ms    39 ms    35 ms  bu-ether37.vinnva0510w-bcr00.tbone.rr.com [107.1
4.19.58]
  9    34 ms    45 ms    34 ms  0.ae0.pr0.dca20.tbone.rr.com [107.14.19.65]
 10    37 ms    37 ms    38 ms  216.50.76.41
 11   103 ms   103 ms   103 ms  207.88.14.162.ptr.us.xo.net [207.88.14.162]
 12   102 ms   107 ms   103 ms  vb6.rar3.chicago-il.us.xo.net [207.88.12.33]
 13   101 ms   103 ms   103 ms  te-4-1-0.rar3.denver-co.us.xo.net [207.88.12.22]

 14   103 ms   101 ms   102 ms  207.88.12.122.ptr.us.xo.net [207.88.12.122]
 15   103 ms   101 ms   102 ms  207.88.12.191.ptr.us.xo.net [207.88.12.191]
 16   110 ms   101 ms   100 ms  ae1.rcb1.saltlake2-ut.us.xo.net [207.88.12.145]

 17   102 ms   103 ms   103 ms  207.88.12.76.ptr.us.xo.net [207.88.12.76]
 18   133 ms   100 ms   100 ms  207.88.13.88.ptr.us.xo.net [207.88.13.88]
 19   104 ms   101 ms   100 ms  64.3.225.22.ptr.us.xo.net [64.3.225.22]
 20   105 ms   103 ms   105 ms  ae-5.pat2.gqb.yahoo.com [216.115.101.197]
 21   104 ms   107 ms   103 ms  et-18-1-0.msr1.gq1.yahoo.com [66.196.67.103]
 22   105 ms   108 ms   108 ms  et-0-0-0.clr1-a-gdc.gq1.yahoo.com [67.195.37.69]

 23   106 ms   118 ms   105 ms  et-18-1.fab1-1-gdc.gq1.yahoo.com [67.195.1.89]
 24   129 ms   103 ms   121 ms  po-9.bas2-7-prd.gq1.yahoo.com [206.190.32.29]
 25   105 ms   105 ms   105 ms  ir1.fp.vip.gq1.yahoo.com [206.190.36.45]

Trace complete.

C:\Documents and Settings\SoftTouch POS>

 

 

 

 

 

Seems like the internet is just bad to me?



#9 Wand3r3r

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Posted 04 April 2016 - 12:02 PM

The isp doesn't have a clue what it is talking about.

 

1     1 ms     1 ms     1 ms  192.168.1.1
  2     1 ms     1 ms     1 ms  192.168.0.1

there is nothing wrong with your ip addressing.  You have two separate subnets and there is no conflict.

 

You need a better internet connection.  If there was no guest access that might be barely enough bandwidth for the POS system. But the way the system is setup the guest network gets precedence over the POS internet access.

 

Ideally you would have two internet connections which would result in a more secure POS system.



#10 chalup

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Posted 04 April 2016 - 12:13 PM

The isp doesn't have a clue what it is talking about.

 

1     1 ms     1 ms     1 ms  192.168.1.1
  2     1 ms     1 ms     1 ms  192.168.0.1

there is nothing wrong with your ip addressing.  You have two separate subnets and there is no conflict.

 

You need a better internet connection.  If there was no guest access that might be barely enough bandwidth for the POS system. But the way the system is setup the guest network gets precedence over the POS internet access.

 

Ideally you would have two internet connections which would result in a more secure POS system.

 

Thank you very much. I'm sure it's the guest wifi that is causing the bottleneck on the internet connection. A shame I was extremely busy when I was told this, will be calling their ISP. And you would be amazed at where restaurant people cut cost at when opening up, it's always the POS system and also the last thing they think about.


Edited by chalup, 04 April 2016 - 12:14 PM.


#11 Wand3r3r

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Posted 04 April 2016 - 03:30 PM

Cutting on the cash system is always a mistake :-)






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