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Multiple "rundll32" entries in Task Manager Processes list


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10 replies to this topic

#1 jmac0408

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Posted 04 April 2016 - 07:11 AM

I will encounter issues every few days where I cannot access eMail accounts, and several applications as well. I receive IE is not working notifications incessantly along with webpages not responding popups, Another issue (which seems to be a precursor to having to reboot/restart)  is that there is significant (4-5 seconds) system activity AFTER closing/shutting down a webpage or application.  Each time this happens and I go to Task Manager / Processes, there will be 12-15 instances of "rundll32.exe" !!!!!

I have run MalwareBytes Anti-Malware, AVAST and others and nothing is found. 

I have run sfc /scannow and other investigative apps and nothing was found.

When I reboot / restart, all is well for a day or so.

Running Windows 7 SP1.

 

Any and all input appreciated.

 

 

 

 



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#2 hamluis

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Posted 04 April 2016 - 12:07 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 jmac0408

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Posted 04 April 2016 - 04:37 PM

Thanks for the reply Hamluis:

 

For some reason I cannot paste the results from MiniToolBox !!!  I saved the content as a .txt file to my Desktop and then right-click/copy but the "Paste" option is greyed out when I try to enter it here.

 

Any suggestions as to what I might be doing wrong?

 

Thanks for your input thus far.

 

 

 

 

http://speccy.piriform.com/results/uJPmqAmdaBhMsulLyCbTFjS



#4 hamluis

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Posted 04 April 2016 - 05:05 PM

To paste something into a post from the desktop...you don't have to click anything other than the PASTE button on your system, after placing the mouse pointer within the REPLY box for the topic.  Same as copying/pasting anything on the desktop, system, etc.  You must copy/cut the entirety of whatever it is that you want to paste, of course.

 

Louis


Edited by hamluis, 04 April 2016 - 05:07 PM.


#5 jmac0408

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Posted 05 April 2016 - 05:10 AM

MiniToolBox by Farbar  Version: 07-02-2016 01 
Ran by HELEN A. MACPHAIL (administrator) on 04-04-2016 at 17:27:15
Running from "C:\Users\HELEN A. MACPHAIL\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: HP 630 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
 
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/04/2016 10:35:16 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.18205 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1ca4
Start Time: 01d18e7d8d917467
Termination Time: 20
Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Report Id: 64cf5639-fa72-11e5-9d5c-2c768adfdf45
 
Error: (04/04/2016 05:35:41 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/04/2016 05:33:42 AM) (Source: PerfNet) (User: )
Description:
 
Error: (04/03/2016 07:00:02 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location F:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

 
Error: (04/03/2016 09:05:37 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3744
 
Error: (04/03/2016 09:05:37 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3744
  
Error: (04/03/2016 09:05:37 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (04/03/2016 09:05:36 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2745
 
Error: (04/03/2016 09:05:36 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2745
 
Error: (04/03/2016 09:05:36 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
System errors:
=============
Error: (04/04/2016 05:13:56 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: %%126
 
Error: (04/04/2016 05:13:28 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126
 
Error: (04/04/2016 05:13:26 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error:  %%126
 

Error: (04/04/2016 11:47:29 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error:  %%126
 
Error: (04/04/2016 11:37:24 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 20.
 
Error: (04/04/2016 05:42:42 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error:  %%126
 
Error: (04/04/2016 05:42:11 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error:  %%126
 
Error: (04/04/2016 05:38:30 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error:  %%126
 
Error: (04/04/2016 05:38:23 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error:  %%126
 
Error: (04/04/2016 05:38:10 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:  %%1053
 
Microsoft Office Sessions:
=========================
Error: (04/04/2016 10:35:16 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.182051ca401d18e7d8d91746720C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE64cf5639-fa72-11e5-9d5c-2c768adfdf45
 
Error: (04/04/2016 05:35:41 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/04/2016 05:33:42 AM) (Source: PerfNet)(User: )
Description:
 
Error: (04/03/2016 07:00:02 PM) (Source: Windows Backup)(User: )
Description: F:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (04/03/2016 09:05:37 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3744
 
Error: (04/03/2016 09:05:37 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3744
 
Error: (04/03/2016 09:05:37 AM) (Source: Bonjour Service)(User:  
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/03/2016 09:05:36 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2745
 

Error: (04/03/2016 09:05:36 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2745
 
Error: (04/03/2016 09:05:36 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 =========================== Installed Programs ============================ 
64 Bit HP CIO Components Installer (HKLM\...\{BE930E38-7BB3-45B6-85B2-5251F374F844}) (Version: 6.2.2 - Hewlett-Packard) Hidden
7-Zip 15.14 (x64) (HKLM\...\7-Zip) (Version: 15.14 - Igor Pavlov)
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Acronis True Image Home (HKLM-x32\...\{633A06C3-B709-479A-AAB3-5EE94AD9EE4B}) (Version: 11.0.8101 - Acronis)
ActiveCheck component for HP Active Support Library (HKLM-x32\...\{254C37AA-6B72-4300-84F6-98A82419187E}) (Version: 3.0.0.3 - Hewlett-Packard) Hidden
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20060 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.197 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.182 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.4.194 - Adobe Systems, Inc.)
Agatha Christie - Peril at End House (HKLM-x32\...\WT089362) (Version: 2.2.0.95 - WildTangent) Hidden
AllMedia Grabber (HKLM-x32\...\AllMedia Grabber63.) (Version: 63. - OptWin Software)
Apple Application Support (HKLM-x32\...\{AAC5D43E-816D-4C2D-8E51-55FFF35BE301}) (Version: 3.0.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Ashampoo Burning Studio 2016 v.16.0.0 (HKLM-x32\...\{91B33C97-B4A4-B41A-6B97-C62C82CEB6A9}_is1) (Version: 16.0.0 - Ashampoo GmbH & Co. KG)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 11.1.2253 - AVAST Software)
Bejeweled 2 Deluxe (HKLM-x32\...\WT089453) (Version: 2.2.0.95 - WildTangent) Hidden
Bejeweled 3 (HKLM-x32\...\WT089498) (Version: 2.2.0.95 - WildTangent) Hidden
Belarc Advisor 8.5c (HKLM-x32\...\Belarc Advisor) (Version: 8.5.3.0 - Belarc Inc.)
Bing Bar (HKLM-x32\...\{1E03DB52-D5CB-4338-A338-E526DD4D4DB1}) (Version: 7.0.610.0 - Microsoft Corporation)
BlackBerry Backup Extractor (HKCU\...\BlackBerry Backup Extractor) (Version: 2.0.4.0 - Reincubate Ltd)
BlackBerry Desktop Software 7.1 (HKLM-x32\...\{BE5B0450-DCCB-4FE9-93E2-3B38D88A745B}) (Version: 7.1.0.41 - Research In Motion Ltd.) Hidden
BlackBerry Desktop Software 7.1 (HKLM-x32\...\BlackBerry_Desktop) (Version: 7.1.0.41 - Research In Motion Ltd.)
BlackBerry Device Manager 7.0 (HKLM-x32\...\{14CF0C1A-C9DA-4290-87E1-7A3E91DEA457}) (Version: 7.0.0.43 - Research In Motion Ltd.) Hidden
BlackBerry Device Manager 7.0 (HKLM-x32\...\BlackBerry_HandheldManager) (Version: 7.0.0.43 - Research In Motion Ltd.)
Blackhawk Striker 2 (HKLM-x32\...\WT087328) (Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (HKLM-x32\...\WT089308) (Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bounce Symphony (HKLM-x32\...\WT087330) (Version: 2.2.0.95 - WildTangent) Hidden
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Build-a-lot 2 (HKLM-x32\...\WT087335) (Version: 2.2.0.95 - WildTangent) Hidden
C4700 (HKLM-x32\...\{B5978DF3-8A04-4F22-AF67-8CCE52E04B13}) (Version: 140.0.690.000 - Hewlett-Packard) Hidden
Cake Mania (HKLM-x32\...\WT089359) (Version: 2.2.0.95 - WildTangent) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.16 - Piriform)
Chuzzle Deluxe (HKLM-x32\...\WT089454) (Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Connectify 2016 (HKLM\...\Connectify) (Version: 2016.0.1.36647 - Connectify)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.0) (Version: 5.0.0.0 - Coupons.com Incorporated)
CVE-2012-4969 (HKLM\...\{777afb2a-98e5-4f14-b455-378a925cae15}.sdb) (Version:  - )
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.2.1.3726 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Defraggler (HKLM\...\Defraggler) (Version: 2.21 - Piriform)
Desktop Restore version 1.6.4 (HKLM\...\{DBD4F07A-7607-4A4F-A46C-6AA399E06E38}_is1) (Version: 1.6.4 - Jamie O'Connell)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.77.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Diner Dash 2 Restaurant Rescue (HKLM-x32\...\WT087536) (Version: 2.2.0.95 - WildTangent) Hidden
Dora's World Adventure (HKLM-x32\...\WT087343) (Version: 2.2.0.95 - WildTangent) Hidden
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.16.1 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.35.3 - Dropbox, Inc.) Hidden
Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
Eraser 5.8.8 (HKLM\...\{B80CC46C-5839-4A48-B051-3CACF23A2718}_is1) (Version: Eraser 5.8.8 - The Eraser Project)
ERUNT 1.1j (HKLM-x32\...\ERUNT_is1) (Version:  - Lars Hederer)
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
Evernote v. 4.2.2 (HKLM-x32\...\{F761359C-9CED-45AE-9A51-9D6605CD55C4}) (Version: 4.2.2.3979 - Evernote Corp.)
Farm Frenzy (HKLM-x32\...\WT089328) (Version: 2.2.0.95 - WildTangent) Hidden
FATE - The Traitor Soul (HKLM-x32\...\WT089470) (Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (HKLM-x32\...\WT089504) (Version: 2.2.0.95 - WildTangent) Hidden
Gadwin PrintScreen (HKLM-x32\...\Gadwin PrintScreen) (Version: 4.6 - Gadwin Systems, Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7210.1528 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Documentation (HKLM-x32\...\{2BF8B295-A214-42AC-B4EC-2AE15E08B0E7}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.4 - WildTangent)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP On Screen Display (HKLM-x32\...\{124DB96E-CBF5-44FB-AB59-7D2444DEC777}) (Version: 1.0.7 - Hewlett-Packard Company)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Photosmart C4700 All-in-One Driver Software 14.0 Rel. 6 (HKLM\...\{68550918-63B5-4762-85CB-3C160AA4B213}) (Version: 14.0 - HP)
HP Power Manager (HKLM-x32\...\{B97E3520-C726-475E-BC0C-7561952633AB}) (Version: 1.2.1 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{EB58480C-0721-483C-B354-9D35A147999F}) (Version: 2.3.6 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{03046EBB-CB7C-4B98-BEFB-690EB955DA22}) (Version: 8.5.4526.3645 - Hewlett-Packard Company)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Software Framework (HKLM-x32\...\{97174E88-52F9-445A-A28E-704A45332D19}) (Version: 4.0.108.1 - Hewlett-Packard Company)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Assistant (HKLM-x32\...\{9FEFA8C2-80EB-4B7A-BDE0-E077D94C36C4}) (Version: 5.1.11.1 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Wireless Assistant (HKLM\...\{13DCC2C7-454D-42F0-A892-E0E9A5DE4E67}) (Version: 4.0.10.0 - Hewlett-Packard Company)
HPAsset component for HP Active Support Library (HKLM-x32\...\{669D4A35-146B-4314-89F1-1AC3D7B88367}) (Version: 3.0.2.2 - Hewlett-Packard) Hidden
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
iCare Card Recovery Pro 2.0 (HKLM-x32\...\iCare Card Recovery Pro_is1) (Version:  - iCare Software)
iCare Data Recovery Pro (HKLM-x32\...\{F7EAB243-4D0C-47F5-A4F1-74D350E45489}_is1) (Version: 7.8.2 - iCare Recovery)
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2202 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.6.0.1002 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.42 - Irfan Skiljan)
IrfanView 64 (remove only) (HKLM\...\IrfanView64) (Version: 4.42 - Irfan Skiljan)
iTunes (HKLM\...\{B8BA155B-1E75-405F-9CB4-8A99615D09DC}) (Version: 11.1.5.5 - Apple Inc.)
IZArc 4.2 (HKLM-x32\...\{97C82B44-D408-4F14-9252-47FC1636D23E}_is1) (Version: 4.2 - Ivan Zahariev)
Java 8 Update 77 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418077F0}) (Version: 8.0.770.3 - Oracle Corporation)
JDiskReport 1.4.1 (HKLM-x32\...\JDiskReport 1.4.1) (Version: 1.4.1 (2014-02-26 11:50:44) - JGoodies Karsten Lentzsch)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Karen's Directory Printer (HKLM-x32\...\Karen's Directory Printer) (Version: 5.3.0.2 - Karen Kenworthy)
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Linksys EasyLink Advisor (HKLM-x32\...\{BF2A74BF-8D12-47F1-8B19-22B30AF6B0D1}) (Version: 3.11.9139.94 - Linksys By Cisco Systems) Hidden
Linksys EasyLink Advisor (HKLM-x32\...\Linksys EasyLink Advisor) (Version:  - Linksys By Cisco Systems)
Macgo iPhone Cleaner version 1.2.2.1798 (HKLM-x32\...\{D2B57B08-7264-4E74-8478-525116FFF4C0}_is1) (Version: 1.2.2.1798 - Macgo Inc.)
Mah Jong Medley (HKLM-x32\...\WT087393) (Version: 2.2.0.95 - WildTangent) Hidden
MailWasher Free 6.5.4 (HKLM-x32\...\MailWasher Free_is1) (Version:  - FireTrust Limited)
MailWasherPro (HKLM-x32\...\{4A9EC081-41F9-4CFD-87C3-A4D25C60BDC5}) (Version: 7.7.0 - Firetrust)
MailWasherPro (HKLM-x32\...\{6657DA03-A39B-472C-8458-6292E128A3D9}) (Version: 7.2.0 - Firetrust)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
MarketResearch (HKLM-x32\...\{D360FA88-17C8-4F14-B67F-13AAF9607B12}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.5.166.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Excel Viewer (HKLM-x32\...\{95120000-003F-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.5131.5000 - Microsoft Corporation)
Microsoft Office Word Viewer 2003 (HKLM-x32\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Express LocalDB  (HKLM\...\{E4A1FDA3-689D-44DA-9B39-86BD2270F522}) (Version: 11.2.5058.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Management Objects  (x64) (HKLM\...\{43A5C316-9521-49C3-B9B6-FCE5E1005DF0}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft System CLR Types for SQL Server 2012 (x64) (HKLM\...\{99AC7F47-A4E0-4706-9C65-8948775C2652}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft_VC90_CRT_x86 (HKLM-x32\...\{DF2035BE-5820-4965-BD97-7FAF8D4A7879}) (Version: 1.0.0 - Microsoft Corporation)
Mozilla Firefox 44.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 44.0.2 (x86 en-US)) (Version: 44.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 44.0.2.5884 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery P.I. - Stolen in San Francisco (HKLM-x32\...\WT089496) (Version: 2.2.0.95 - WildTangent) Hidden
Namco All-Stars PAC-MAN (HKLM-x32\...\WT089484) (Version: 2.2.0.95 - WildTangent) Hidden
Network64 (HKLM\...\{48C0866E-57EB-444C-8371-8E4321066BC3}) (Version: 140.0.215.000 - Hewlett-Packard) Hidden
Paragon Drive Copy™ 11 Professional Special Edition (English) (HKLM-x32\...\{24371D30-7CFF-11DE-B053-005056C00008}) (Version: 90.00.0003 - Paragon Software)
PatchBeam (HKLM-x32\...\PatchBeam) (Version: 1.20 - ConeXware, Inc.)
pCloud Drive (HKLM-x32\...\{74C24FB6-E21A-451B-B1CA-0664208D6442}) (Version: 3.2.4 - pCloud AG) Hidden
pCloud Drive (HKLM-x32\...\{a4d74929-30fa-44a1-a540-369e3e993083}) (Version: 3.2.4.0 - pCloud AG)
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.34 - PDF Complete, Inc)
Penguins! (HKLM-x32\...\WT087394) (Version: 2.2.0.95 - WildTangent) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9.141.255 - Google, Inc.)
Picturelife (HKCU\...\850de4f180aba556) (Version: 1.1.6.47 - Picturelife, Inc.)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WT089458) (Version: 2.2.0.95 - WildTangent) Hidden
Poker Superstars III (HKLM-x32\...\WT087395) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WT087396) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WT087397) (Version: 2.2.0.95 - WildTangent) Hidden
PowerArchiver 2015 (HKLM-x32\...\{00925203-BA1C-4008-85E6-73E980926F7B}) (Version: 15.04.03 - ConeXware, Inc.) Hidden
PS_AIO_06_C4700_SW_Min (HKLM-x32\...\{537DB9D6-1AB1-4CE9-8DE7-312256B49A98}) (Version: 140.0.690.000 - Hewlett-Packard) Hidden
Pure Networks Platform (HKLM-x32\...\{FBDBC490-089D-4476-BF72-1F7A6368200A}) (Version: 11.1.9051.0 - Pure Networks) Hidden
QuickTransfer (HKLM-x32\...\{E517094C-06B6-419F-8FFD-EF4F57972130}) (Version: 140.0.98.000 - Hewlett-Packard) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.42.304.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7404 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7600.77 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4123-B2B9-173F09590E16}) (Version: 1.00.11.0706 - REALTEK Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{C7231F7C-6530-4E65-ADA6-5B392CF5BEB1}) (Version: 1.0.22 - Hewlett-Packard) Hidden
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Rogers Security Advisor 3.6.3 (HKLM-x32\...\Radialpoint_37_Sas_is1) (Version: 3.6.3 - Rogers) Hidden
Rogers TechXpert 5.8.24 (HKLM-x32\...\Radialpoint_37_Spd_is1) (Version: 5.8.24 - Rogers)
Rogers TechXpert Extension 4.8.8 (HKLM-x32\...\Radialpoint_37_Psd_is1) (Version: 4.8.8 - Rogers) Hidden

SafeZone Stable 1.48.2066.95 (HKLM-x32\...\SafeZone 1.48.2066.95) (Version: 1.48.2066.95 - Avast Software) Hidden
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.80.000 - Hewlett-Packard) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
SiSoftware Sandra Lite 2013.SP3 (HKLM\...\{C3113E55-7BCB-4de3-8EBF-60E6CE6B2396}_is1) (Version: 19.40.2013.5 - SiSoftware)
SIW Pro Edition (GOTD) (HKLM-x32\...\{AB67580-257C-45FF-B8F4-C8C30682091A}_is1) (Version: 2015.01.08 - Topala Software Solutions)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 8.0.0.9103 - Microsoft Corporation)
Skype™ 7.22 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.22.104 - Skype Technologies S.A.)
Slingo Supreme (HKLM-x32\...\WT089457) (Version: 2.2.0.95 - WildTangent) Hidden
SmartWebPrinting (HKLM-x32\...\{8FF6F5CA-4E30-4E3B-B951-204CAAA2716A}) (Version: 140.0.186.000 - Hewlett-Packard) Hidden
SolutionCenter (HKLM-x32\...\{5DCF0E4B-F8EA-4229-A0BD-5CA6D4AFB749}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
Speed MP3 Downloader (HKLM-x32\...\SpeedMP3Downloader) (Version: 2.2.7.8 - )
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
SpywareBlaster 5.4 (HKLM-x32\...\SpywareBlaster_is1) (Version: 5.4.0 - BrightFort LLC)
Startup Cop (HKLM-x32\...\Startup Cop) (Version:  - )
Status (HKLM-x32\...\{2FB9EA69-51D4-4913-9AD5-762C034DE811}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
The Weather Channel App (HKLM-x32\...\{167158CE-1637-4167-8A1C-C2549EEA966A}) (Version: 1.00.0000 - The Weather Channel)
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.428.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Unlocker 1.9.1-x64 (HKLM\...\Unlocker) (Version: 1.9.1 - Cedrick Collomb)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WT089307) (Version: 2.2.0.95 - WildTangent) Hidden
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.2 - VideoLAN)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.2 - VideoLAN)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.212.017 - Hewlett-Packard) Hidden
WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.5.2 - WildTangent) Hidden
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Tweaker 4.0 (HKLM-x32\...\{092D4427-C1D9-43C0-B1BB-C8BCFE67D5C0}) (Version: 4.00.0000 - SuRe Softwares)
WinPatrol (HKLM\...\{6A206A04-6BC1-411B-AA04-4E52EDEEADF2}) (Version: 33.6.2015.16 - Ruiware)
WinUtilities Professional Edition 12.31 (HKLM-x32\...\{FC274982-5AAD-4C20-848D-4424A5043009}_is1) (Version: 12.31 - YL Computing, Inc)
XnView 2.35 (HKLM-x32\...\XnView_is1) (Version: 2.35 - Gougelet Pierre-e)
Xobni (HKLM-x32\...\XobniMain) (Version: 1.9.5.13209 - Xobni Corp.)
Xobni Core (HKLM-x32\...\{8DC069E7-893C-41E1-9442-DE89FEC33371}) (Version: 1.0.0 - Xobni, Inc.) Hidden
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - )
Zuma Deluxe (HKLM-x32\...\WT089455) (Version: 2.2.0.95 - WildTangent) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 75%
Total physical RAM: 3893.86 MB
Available physical RAM: 971.34 MB
Total Virtual: 7785.92 MB
Available Virtual: 4519.52 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:450.53 GB) (Free:362.74 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:14.94 GB) (Free:1.81 GB) NTFS
 
========================= Users: ========================================
User accounts for \\HELENAMACPHAIL
 
Administrator            Guest                    HELEN A. MACPHAIL       
 
 
**** End of log ****


Edited by hamluis, 05 April 2016 - 04:15 PM.


#6 jmac0408

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Posted 05 April 2016 - 05:12 AM

Don't know how I did the above but it's done. Is there anything else you need me to do?

Thanks.

#7 hamluis

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Posted 05 April 2016 - 03:40 PM

No, that's fine.  Give me a few minutes to review all data, please.

 

Louis

 

EDITS:

You have both Avast and MSE AVs installed, which typically may lead to problems.  I would uninstall all Avast software and just go with MSE and the Windows firewall...Avast seems to be adding a lot of what I consider "utter junk" to what it throws out there for public consumption.

 

I would uninstall all applications that emanate from Rogers.  A quick scan using Google reflects no reason at all to install anything by them, IMO.

 

Ditto for WinUtilities Professional Edition...developer spawns registry cleaner software, among other programs offered to the public.  Wonder how many of those programs reflect cleaner/optimizer components.  BC does not support the use of "registry cleaners/optmizers".  For more info, see Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494 AND Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner .

 

Toolbars may be responsible for various processes running on your system...which you cannot identify.

 

Spybot Search & Destroy and Spyware Blaster are basically the same type of app...but I believe that Spyware Blaster is considered superior.  For more knowledgeable opinions on such programs...please visit the BC Antivirus and Antimalware Forum.

 

Louis


Edited by hamluis, 05 April 2016 - 04:48 PM.


#8 frankp316

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Posted 05 April 2016 - 06:34 PM

I am a Rogers subscriber. The Rogers stuff he has is a couple of years old and includes anti virus and anti spyware. Rogers switched from Radialpoint to Bit Defender a couple of years ago. He should uninstall them if he is no longer a Rogers subscriber or update Rogers Security Advisor to the new version and get rid of MSE and Avast. It works great and there is no cost to subscribers. The TechExpert apps don't do anything except connect to live help. I have them but they are just there in case I need them. 



#9 jmac0408

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Posted 06 April 2016 - 07:51 AM

Appreciate all the input (Louis/Hamluis and frankp316) but your commentary has yet to address the issue of the multiple "rundll32" entries and the fact that it appears my version is corrupt.

Should I understand that the removal of all the apps/programmes and AV software you've mentioned resolve the constant IE issues (not responding / stopped working / inability to load webpages successfully etc. etc.)?

As always, I appreciate your assistance and counsel.



#10 hamluis

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Posted 06 April 2016 - 08:10 AM

Rather than merely note that the system may have corruption...I try to focus on potential causes of such corruption.  I believe that some of the apps you have installed...fall into that category.

 

Louis



#11 jmac0408

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Posted 06 April 2016 - 10:02 AM

Appreciate the response and duly noted.






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