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Explorer.EXE Error


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#1 mohayta

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Posted 04 April 2016 - 04:59 AM

Whenever i boot my pc im having this little error on my screen;

 

P3b5tQI.png

 

It doesnt go away without clicking OK. There is no black screen or anything else but it just always sits there in the middle of screen whenever i boot my pc. 

 

FYI i dont have explorer.exe or iexplorer.exe in my HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\

 

and the value in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon is "explorer.exe"

 

Sorry if this is not the correct place, i couldnt find a better one than this. I appreciate any help..


Edited by hamluis, 04 April 2016 - 11:30 AM.
Mod Edit: Merged topics - Hamluis.


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#2 usasma

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Posted 04 April 2016 - 05:14 AM

Have you scanned for malware?

If infected, I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

Otherwise, let's have a look at these reports.

Run them immediately after you get the explorer.exe error.

 

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 mohayta

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Posted 04 April 2016 - 07:28 AM

I've attached the mbam log, sysnativefilecollectionapp.zip to the post but site didnt let me attach perfmon log and admin.evtx files so i've uploaded them to mediafire, here are the links below:

 

http://www.mediafire.com/download/35cw6ra201d0516/Admin.evtx

http://www.mediafire.com/download/9880xerwndd7ojt/perfmon+log.html

 

 

Attached File  SysnativeFileCollectionApp.zip   1.94MB   0 downloads

Attached File  mbam log.txt   2.35KB   1 downloads



#4 mohayta

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Posted 04 April 2016 - 07:31 AM

I am coming from this thread, http://www.bleepingcomputer.com/forums/t/610129/explorerexe-error/   Mod Edit:  Merged topics - Hamluis.

 

I've explained my problem there so jcgriff2 directed me to do things in this thread http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

So here is my system properties and ill attach the logs to post.

 

· OS - Windows 10 x64
· I dont know, i've upgraded to 10 via clean install.

· 2 or 3 years
· OS is not older than 5-6 months.
· i7-3610qm   · gt650m   MSI ge60 0nc   · Laptop

 

http://www.mediafire.com/download/9880xerwndd7ojt/perfmon+log.html (site didnt let me attach this file so i've uploaded it to mediafire.)

Attached Files


Edited by hamluis, 04 April 2016 - 11:33 AM.


#5 usasma

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Posted 05 April 2016 - 05:48 AM

In general, if you upload things here, they have to be zipped - otherwise the forum software will refuse them.
There's a list somewhere of exactly which extensions are allowed - but it's just easier to zip up everything.

 

OK, there seems to be some malware/infections in the MBAM scan.

I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

The Admin logfile doesn't show anything significant related to the explorer.exe error.

But it does show a lot of problems - which could be related to the malware/infections (just a guess on my part).

 

The perfmon report shows problems with network connectivity and Kaspersky

Again, this is most likely due to the malware/infections

 

Here's my analysis of the SysnativeFileCollectionApp output:

 

Your UEFI/BIOS (version E16GAIMS.10E) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 8 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

There are many, many Windows Update failures in the WER section of the MSINFO32 report.

D: drive only has about 3% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

This device has problems in Device Manager:

 

Kaspersky Lab power events provider    ROOT\SYSTEM\0002    Failure using the VxD loader.

Please:

- download a fresh copy of the latest version of Kaspersky

- save your product key

- uninstall the current version of Kaspersky.  If it asks about what to uninstall, uninstall everything to include the license information.

- install the freshly downloaded copy

- activate it with your product key

- update it

- set the system to do automatic Full and Quick Scans (the Full scan should run once a week, the Quick scan should run daily)

- perform a full system scan

 

MSI Afterburner  (along with EVGA Precision and Riva Tuner) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 usasma

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Posted 05 April 2016 - 05:54 AM

PS - there's no extra info in the Application or System event logfiles.

It shows explorer crashing, but nothing is blamed.

IMO this is a malware problem, so that's the place to start.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 mohayta

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Posted 05 April 2016 - 08:39 AM

I just did and mbam scan, didnt find anything. 

I searched my laptop's manufacturer's site for latest bios updates, there were no bios updates compatible with windows 10

I dont have kaspersky installed in my pc, i've installed the free version of kaspersky months ago and uninstalled it immediately, there must've been some left overs. I just looked to the device manager and saw an error named something like "kaspersky lab" and unistalled it from device manager.

 

And i did windows update scan multiple times, there are no updates that i havent installed yet.

 

Shall i go to "am i infected thread?" thread and create a topic ?

 

Tons of thanks for your concern..



#8 usasma

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Posted 05 April 2016 - 12:07 PM

Yes, post in the Am I Infected forums.

If they don't find anything, then we'll start with other fixes


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 mohayta

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Posted 05 April 2016 - 02:29 PM

I've created my thread there, check it out if you want 

 

http://www.bleepingcomputer.com/forums/t/610274/explorerexe-error-logs-inside/






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