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Computer has Poweliks virus and maybe more


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#1 ishouldknowbetter

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Posted 03 April 2016 - 03:22 PM

I have problems.
In early February AVG reported finding the Poweliks virus in a download of CC Cleaner that my husband had downloaded on my computer. Shortly before that I had problems with getting my email from my ISP, was getting a lot of junk email, pop up ads and eventually my browser started being re-directed to websites that I didn’t have control over. I lost my email on three separate occasions and was unable to send or receive any for periods of a few days to a week or more, then it would start working again. Not realizing what was really going on (malware or a virus infection) I contacted my ISP tech help several times about regaining my email, who never mentioned to me that I might have a possible malware or virus infection in progress. My fault of course in being so naive, I can’t blame them for my ignorance but, it seems they could have let me know something if they were locking me out because they were suspicious of emails being sent from my email address. (like I was basically told later)
 
Anyway, this all progressed very rapidly. The next time I tried to log on my computer after I had disconnected it from the internet and I ran AVG in safe mode all I got was the blue screen. I couldn’t get any further or open Windows. That’s when I shut it down (Feb 18th I believe) and concentrated my time on changing my passwords and notifying my bank and financial accounts that my computer had been compromised. 
 
I previously had done a lot of my account payments and banking online. I had firewall and virus software installed and never had any problems so I felt “safe” and didn’t recognize the symptoms.
 
Dumb, I know…. now.
 
I could have more virus or malware problems that I don’t know about at this time.
I haven’t had any accounts compromised, YET but, I can only hope that there hasn’t been a backdoor opened that could come and bite me later..
 
When I went in and looked at my event , system and reg files I found many suspicious files that were temp, host and service files to name a few. Many had weird dates that didn’t make sense, such as the date they were created was after they were last modified. 
 I saw this only shortly before being denied access to any files and then my computer by whatever has a hold of it.
I’d like to get rid of this beast. It has reeked havoc and currently, I can only check on my finances by going to each individual account separately on another “clean” computer.
 
I can’t help but think that my husband’s computer has likely been compromised also. He doesn't think it has. (His not the “clean” computer that I spoke of) I am currently using an iMac which is a whole new experience and learning curve.
 
I’ve read the article of what to do BEFORE posting for help but, I’m reluctant to connect to the internet with the infected computer, even if I could log on to my Windows OS.
I have Windows 7 and I used Mozilla Firefox on the infected computer. I haven’t used IE in years and I uninstalled it long ago.
 
 Are there any special instructions to help me get past the blue screen or is it even possible to remove the culprits once a computer has reached this stage of an infection?
 
Thank you in advance for any help or advice that can be offered.

 

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum. ~ Animal



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#2 boopme

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Posted 04 April 2016 - 09:15 AM

Welcome to BleepingComputer !!

Can you boot to Safe Mode with Networking and run these?


Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

>>>>>

Step 1
logo.png
Please download Powelikscleaner (by ESET) and save it to your Desktop.
  • Double-click ESETPoweliksCleaner.exe to start the tool.
  • Read the terms of the End-user license agreement and click Agree if you agree to them.
  • The tool will run automatically. If the cleaner finds a Poweliks infection, press the Y key on your keyboard to remove it.
  • If Poweliks was detected "Win32/Poweliks was successfully removed from your system" will be displayed. Press any key to exit the tool and reboot your PC.
  • The tool will produce a log in the same directory the tool was run from.
  • Please copy and paste the log in your next reply.
1.png
2.png
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 ishouldknowbetter

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Posted 06 April 2016 - 01:53 PM

Hi,

Sorry that I'm just now reading your reply.

Currently I have more crisis' in the works....

  I'll follow your instructions and hopefully within next 24 hrs as I have to address a few unrelated problems first.

I'll be in touch soon.

 

 Thank you

 



#4 boopme

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Posted 06 April 2016 - 02:20 PM

Take your time..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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