I have problems.
In early February AVG reported finding the Poweliks virus in a download of CC Cleaner that my husband had downloaded on my computer. Shortly before that I had problems with getting my email from my ISP, was getting a lot of junk email, pop up ads and eventually my browser started being re-directed to websites that I didn’t have control over. I lost my email on three separate occasions and was unable to send or receive any for periods of a few days to a week or more, then it would start working again. Not realizing what was really going on (malware or a virus infection) I contacted my ISP tech help several times about regaining my email, who never mentioned to me that I might have a possible malware or virus infection in progress. My fault of course in being so naive, I can’t blame them for my ignorance but, it seems they could have let me know something if they were locking me out because they were suspicious of emails being sent from my email address. (like I was basically told later)
Anyway, this all progressed very rapidly. The next time I tried to log on my computer after I had disconnected it from the internet and I ran AVG in safe mode all I got was the blue screen. I couldn’t get any further or open Windows. That’s when I shut it down (Feb 18th I believe) and concentrated my time on changing my passwords and notifying my bank and financial accounts that my computer had been compromised.
I previously had done a lot of my account payments and banking online. I had firewall and virus software installed and never had any problems so I felt “safe” and didn’t recognize the symptoms.
Dumb, I know…. now.
I could have more virus or malware problems that I don’t know about at this time.
I haven’t had any accounts compromised, YET but, I can only hope that there hasn’t been a backdoor opened that could come and bite me later..
When I went in and looked at my event , system and reg files I found many suspicious files that were temp, host and service files to name a few. Many had weird dates that didn’t make sense, such as the date they were created was after they were last modified.
I saw this only shortly before being denied access to any files and then my computer by whatever has a hold of it.
I’d like to get rid of this beast. It has reeked havoc and currently, I can only check on my finances by going to each individual account separately on another “clean” computer.
I can’t help but think that my husband’s computer has likely been compromised also. He doesn't think it has. (His not the “clean” computer that I spoke of) I am currently using an iMac which is a whole new experience and learning curve.
I’ve read the article of what to do BEFORE posting for help but, I’m reluctant to connect to the internet with the infected computer, even if I could log on to my Windows OS.
I have Windows 7 and I used Mozilla Firefox on the infected computer. I haven’t used IE in years and I uninstalled it long ago.
Are there any special instructions to help me get past the blue screen or is it even possible to remove the culprits once a computer has reached this stage of an infection?
Thank you in advance for any help or advice that can be offered.
Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum. ~ Animal