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SYSTEM_SERVICE_EXCEPTION win10 blue screen error


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#1 Lucifer29

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Posted 03 April 2016 - 08:16 AM

Hello guys, newbie here.. I own a Lenovo z50-75 laptop FX-7500, R7-M260DX. Today i got a blue screen error SYSTEM_SERVICE_EXCEPTION. After that, i went safe mode in device manager and noticed warnings on:

1. Generic PnP Monitor

2. Lenovo Primary iM Controller

I have tried updating these drivers but it says that they are up to date. Re-installing them was also not a choice, since i didn't find any of these drivers on the Internet or in the manufacturer's website. Since I don't know what these drivers are for and what to do about this issue, I would be thankful if someone here could help me.



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#2 jcgriff2

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Posted 03 April 2016 - 12:34 PM

Hi,

 

Please run the BSOD Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

You should be able to find the drivers you are seeking at the Lenovo support site.  Do you have a link for the support site page specific to your system?

 

Are there yellow or red flags next to these items in Device Manager? I'm not following what the exact problem is as you say that Windows said the drivers are current + you tried to update them on your own. So... is Device Manager saying the drivers are actually missing or. . .? (This is what I do not understand).

 

Using Device Manager's auto-function to find driver updates will always tell you that they are up to date. The drivers must be installed manually.

 

Regards. . .

 

jcgriff2


Microsoft MVP 2009-2015
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#3 Lucifer29

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Posted 25 May 2016 - 03:50 PM

Sorry for the long wait, my harddisk got burned and I didn't have my laptop for some time :P The problem I get when I safe boot in device manager is the one showing in the attached image. Also, when I restart my laptop, I get the window showed in the other image, and my screen flashes black for about 10 seconds and then its all fine until the next time I restart it. In addition to that, today when it happened all usb ports and the ethernet port were not working at all...

13243917_1080178322020925_5694983810197213240652_1080178318687592_42266310944144






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