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video terrible when moving mouse youtube


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5 replies to this topic

#1 compostery

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Posted 03 April 2016 - 01:06 AM

Hello, win7 pro 64bit 16gb ram i7cpu. When watching youtube no problems till i move the mouse and the video gets real choppy almost unwatchable, audio is ok. dont move mouse and the video recovers. Any ideas please, this is new issue, just developed.



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#2 InadequateInfirmity

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    I Gots Me A Certified Edumication


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Posted 03 April 2016 - 01:27 AM

Open your device manager then uninstall your audio drivers, reboot your machine. Also, perform a clean install of adobe flash player.



#3 compostery

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Posted 03 April 2016 - 01:31 AM

Open your device manager then uninstall your audio drivers, reboot your machine. Also, perform a clean install of adobe flash player.

 

Audio is perfect, its only video. Its an Asus sound card separate to my video card that was a bit of a pain to set up, so Id rather not. Happy to do a clean install of flash first and try that though. Oh and thanks for the tip.



#4 dc3

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Posted 03 April 2016 - 02:07 PM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 compostery

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Posted 05 April 2016 - 07:37 PM

Hi and thanks

 

Speccy

 

http://speccy.piriform.com/results/qQqFPKP12p6CCbJf7201el4

 

Minitool

 

MiniToolBox by Farbar  Version: 22-06-2015
Ran by John (administrator) on 06-04-2016 at 10:34:32
Running from "C:\Users\John\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: Z97X-UD5H-BK Manufacturer: Gigabyte Technology Co., Ltd.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/05/2016 03:37:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a144
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x6d4
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (04/05/2016 03:34:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0xdac
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (04/05/2016 03:34:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x0000000000028389
Faulting process id: 0xdac
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (04/05/2016 03:32:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x138c
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (04/05/2016 03:32:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x534
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (04/05/2016 03:31:10 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {c7a3354e-f5ee-4d78-9bd7-487de6b4a846}

Error: (04/02/2016 01:18:55 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {3502c186-32ec-4881-ae3c-c62a9c5fe970}

Error: (03/23/2016 00:40:40 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (03/23/2016 00:39:55 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (03/23/2016 00:39:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

System errors:
=============
Error: (04/06/2016 10:01:16 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: %%126

Error: (04/05/2016 03:40:36 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: %%126

Error: (04/05/2016 01:55:22 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: %%126

Error: (04/04/2016 09:23:39 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: %%126

Error: (04/03/2016 04:17:59 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.


Error: (04/03/2016 04:17:58 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (04/03/2016 04:17:58 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (04/03/2016 10:45:21 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: %%126

Error: (04/02/2016 02:03:55 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: %%126

Error: (04/02/2016 10:34:58 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: %%126

Microsoft Office Sessions:
=========================
Error: (04/05/2016 03:37:46 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175144ce7a144ntdll.dll6.1.7601.18247521eaf24c000037400000000000c41026d401d1 8eeeaf71b3c5C:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dll8646e756-faf0-11e5-ae97-fcaa14203c6f

Error: (04/05/2016 03:34:54 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54ntdll.dll6.1.7601.18247521eaf24c000037400000000000c4102dac01d18ef cd6082966C:\Windows\system32\DllHost.exeC:\Windows\SYSTEM32\ntdll.dll1f8e89eb-faf0-11e5-ae97-fcaa14203c6f

Error: (04/05/2016 03:34:52 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54ntdll.dll6.1.7601.18247521eaf24c00000050000000000028389dac01d18efcd6082966C:\Windows \system32\DllHost.exeC:\Windows\SYSTEM32\ntdll.dll1e514a56-faf0-11e5-ae97-fcaa14203c6f

Error: (04/05/2016 03:32:46 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54ntdll.dll6.1.7601.18247521eaf24c000037400000000000c4102138c01d18efc93b6430dC:\Windows\ system32\DllHost.exeC:\Windows\SYSTEM32\ntdll.dlld3218411-faef-11e5-ae97-fcaa14203c6f

Error: (04/05/2016 03:32:31 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54ntdll.dll6.1.7601.18247521eaf24c000037400000000000c410253401d18efc8ae5d0d3C:\Windows \system32\DllHost.exeC:\Windows\SYSTEM32\ntdll.dllca4e52ac-faef-11e5-ae97-fcaa14203c6f

Error: (04/05/2016 03:31:10 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:    Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {c7a3354e-f5ee-4d78-9bd7-487de6b4a846}

Error: (04/02/2016 01:18:55 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:    Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {3502c186-32ec-4881-ae3c-c62a9c5fe970}

Error: (03/23/2016 00:40:40 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\John\Desktop\esetsmartinstaller_enu.exe

Error: (03/23/2016 00:39:55 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\John\Desktop\esetsmartinstaller_enu.exe

Error: (03/23/2016 00:39:16 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\John\Desktop\esetsmartinstaller_enu.exe

=========================== Installed Programs ============================
µTorrent (HKLM-x32\...\uTorrent) (Version: 2.2.0 - )
4K Video Downloader 3.8 (HKLM-x32\...\4K Video Downloader_is1) (Version: 3.8.0.1830 - Open Media LLC)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.197 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{538E95A4-CE70-93C3-9728-303B454C9233}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
Ashampoo Burning Studio 2015 v.1.15.0 (HKLM-x32\...\{91B33C97-21E3-DF34-9630-2EE80DDE1648}_is1) (Version: 1.15.0 - Ashampoo GmbH & Co. KG)
Ashampoo Photo Commander 12 v.12.0.13 (HKLM-x32\...\{C92AB6F1-691B-9629-9ECD-7291A9DF25A8}_is1) (Version: 12.0.13 - Ashampoo GmbH & Co. KG)
ASUS Xonar DX Audio Driver (HKLM\...\C-Media Oxygen HD Audio Driver) (Version:  - )
Audacity 2.1.0 (HKLM-x32\...\Audacity_is1) (Version: 2.1.0 - Audacity Team)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 11.1.2253 - AVAST Software)
Blueline 1.1.1 (HKLM-x32\...\Blueline_is1) (Version:  - )
CloneCD (HKLM-x32\...\CloneCD) (Version:  - SlySoft)
CryptoPrevent (HKLM-x32\...\{5C5B24E7-4694-4049-A222-CCE7D3FAC63F}_is1) (Version:  - Foolish IT LLC)
CyberPower PowerPanel Personal Edition 1.5 (HKLM-x32\...\{949DDF99-2238-45E8-B15F-4A46C0E64558}) (Version: 1.5 - Cyber Power Systems, Inc.)
Foxit PhantomPDF Business (HKLM-x32\...\{EC719BE0-508B-4054-881B-E44365A96BEE}) (Version: 6.2.1.618 - Foxit Corporation)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
HydraVision (HKLM-x32\...\{5291668C-2EB9-B500-1A5C-291D0A5E2379}) (Version: 4.2.252.0 - Advanced Micro Devices, Inc.) Hidden
i-Menu version 4.3.1 (HKLM-x32\...\{0121C0BD-363C-4B1D-8B64-FE7681A37D0A}_is1) (Version: 4.3.1 - AOC)
Intel® Chipset Device Software (HKLM-x32\...\{e48a2f61-851a-4155-82f9-af1b04db8c3b}) (Version: 10.0.13 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.0.1204 - Intel Corporation)
Intel® Network Connections 18.8.136.0 (HKLM\...\PROSetDX) (Version: 18.8.136.0 - Intel)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 3.0.0.16 - Intel Corporation)
Jasc Paint Shop Pro 9 (HKLM-x32\...\{F843C6A3-224D-4615-94F8-3C461BD9AEA0}) (Version: 9.00.0000 - Jasc Software Inc)
Macrium Reflect Free Edition (HKLM\...\{F2C3E5F6-35A4-4E9D-BD14-7A93E3EF85EF}) (Version: 6.1.1000 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 6.1 - Paramount Software (UK) Ltd.)
MailWasher Pro (HKLM-x32\...\MailWasher Pro_is1) (Version:  - FireTrust Limited)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
MediaMonkey 4.1 (HKLM-x32\...\MediaMonkey_is1) (Version: 4.1 - Ventis Media Inc.)
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Mozilla Thunderbird 31.6.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 31.6.0 (x86 en-US)) (Version: 31.6.0 - Mozilla)
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Oracle VM VirtualBox 4.3.26 (HKLM\...\{5771F59A-BFC9-4FAF-A883-7642EF4BA3C3}) (Version: 4.3.26 - Oracle Corporation)
Pale Moon 25.8.0 (x86 en-US) (HKLM-x32\...\Pale Moon 25.8.0 (x86 en-US)) (Version: 25.8.0 - Moonchild Productions)
Potplayer (HKLM-x32\...\PotPlayer) (Version:  - Kakao Corp.)
PowerISO (HKLM-x32\...\PowerISO) (Version: 6.2 - Power Software Ltd)
Revo Uninstaller Pro 3.1.2 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.2 - VS Revo Group, Ltd.)
Samsung Magician (HKLM-x32\...\{29AE3F9F-7158-4ca7-B1ED-28A73ECDB215}_is1) (Version: 4.4.0 - Samsung Electronics)
Should I Remove It (HKCU\...\Should I Remove It 1.0.4) (Version: 1.0.4 - Reason Software Company Inc.)
Should I Remove It (HKLM-x32\...\{4E62123C-4C0D-4123-A8A2-C0103B92D7EA}) (Version: 1.0.4 - Reason Software Company Inc.) Hidden
Skype™ 7.18 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.18.112 - Skype Technologies S.A.)
Stardock Fences 2 (HKLM-x32\...\Stardock Fences 2) (Version: 2.13 - Stardock Software, Inc.)
UBitMenu UK (HKLM-x32\...\{C8748FFB-1713-4e95-B3DF-4F1622D96F93}_is1) (Version: 01.04 - UBit Schweiz AG)
VideoReDo TVSuite Version 4.21.6.674 (HKLM-x32\...\VideoReDo4_is1) (Version:  - DRD Systems, Inc.)
VirusTotal Uploader 2.2 (HKLM-x32\...\VTUploader) (Version:  - )
VueScan x64 (HKLM\...\VueScan x64) (Version:  - )
WinCatalog Light (remove only) (HKCU\...\WinCatalog Light) (Version:  - WinCatalog.com)

========================= Memory info: ===================================
Percentage of memory in use: 12%
Total physical RAM: 16295.5 MB
Available physical RAM: 14290.43 MB
Total Pagefile: 32589.19 MB
Available Pagefile: 30453.77 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.96 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:465.66 GB) (Free:309.09 GB) NTFS
2 Drive d: (D Drive) (Fixed) (Total:1863.01 GB) (Free:1271.4 GB) NTFS
5 Drive g: (PORT APPS) (Removable) (Total:14.64 GB) (Free:4.96 GB) FAT32

========================= Users: ========================================
User accounts for \\OFFICE764

Administrator            Guest                    John                     

========================= Minidump Files ==================================
No minidump file found


**** End of log ****


Edited by hamluis, 06 April 2016 - 08:31 AM.


#6 dc3

dc3

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Posted 07 April 2016 - 09:03 AM

 
Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished and if intergrity issues are found, please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then copy and paste the following in the Search programs and files box.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to  
the CBS log, copy and paste the log in your topic.
 
If this fails to place the icon on your desktop run the command from the Command Prompt.  Use the instructions I provided at the start of this tutorial.
 
This log may be very large, if you have problems posting it try breaking it into smaller parts.  When you copy these parts you will highlight the section you are going to copy.  If you leave that section highlighted it will give you a quick reference for where you left off. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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