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Windows 7 Driver Optimizer pop-up


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#1 lostoldman

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Posted 02 April 2016 - 09:02 PM

Hello, I was having trouble with this pop-up window that would appear sometimes. I looked it up, and found a few sites that gave methods for removing it. One of the first directions instructs to go into Control Panel's Uninstall Programs, and remove it from the list, but I can't seem to find it in the list of programs.

 

I tried using Malwarebytes in safe mode (with networking) but no detection, and my own "virus protector" doesn't seem to find it. I am using Windows 7 64-bit home. And was hoping any other suggestions would help me remove it.


Edited by lostoldman, 03 April 2016 - 03:44 AM.


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#2 garioch7

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Posted 03 April 2016 - 11:14 AM

lostoldman:

:welcome: to the Bleeping Computer Am I Infected? - What Do I Do? Forum. My name is Phil, and if you would permit, since we will be working together, I would like to address you by your first name, if that is alright with you.

I am sorry to hear of the Windows 7 Driver Optimizer pop-up issue you are having with your computer. Why are you running Malwarebytes Anti-Malware (MBAM) in "Safe Mode With Networking"? Will your computer boot normally? If so, you should run MBAM in the normal Windows environment.

I suggest that we run a few preliminary scans to determine how seriously your computer might be compromised Where there is one malware/adware application, there are usually more.

 

 


:step1: ESET Online Scanner using Internet Explorer:

Note 1: These instructions are for Internet Explorer only! If you're using Chrome or Firefox, you will need to download and install the ESET Smart Installer tool before it can scan. See instructions here.
Note 2: You will need to disable your currently installed Anti-Virus, how to do so can be found here.

*Click this link to open ESET OnlineScan.
* Place a checkmark next to "Yes, I accept the Terms of Use", then click the greenstart.png button.
* When prompted allow the Add-On/Active X to install.
* In the new window that opens, tic the radio button next to Enable detection of potentially unwanted applications.
* Then click "Advanced settings", and make sure there is a checkmark next to only the following items (uncheck everything else):

  • Remove found threats
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology

*Then click the shieldstart.png button and ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
*When the scan completes, click List Found Threats (only if anything is found).
*Then click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
*Click back.png, then click finish.png to exit ESET Online Scanner.

Don't forget to re-enable your antivirus when finished!

 

 

:step2: Download and install Malwarebytes Anti-Malware:

Please download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup-2.2.*.****.exe and follow the prompts to install the program ( * = program version numbers may vary - always get the latest version).
  • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard
  • Paste the contents of the clipboard into your next reply.

 

 

 

:step3: Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database, please wait for it to complete the update.
  • Click on I Agree button.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

 

 

I would like you to copy and paste the logs from all three scans into your next reply. I will examine those and determine what our next step should be. If there is evidence of serious infection, you might have to open a new thread in the Virus, Trojan, Spyware and Malware Removal Logs Forum, but let's not get ahead of ourselves yet.

If I haven't responded to your reply in 24 hours, please send me a personal message.

Have a great day.

Regards,
-Phil


Member of the Unified Network of Instructors and Trusted Eliminators


#3 lostoldman

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Posted 03 April 2016 - 11:48 PM

Hello Phil, you can call me Julian, thank you for helping me solve this. To answer the first question, I thought by starting in safe mode, the anti-malware would detect it easier. Other than that the computer starts fine.

All of the scanners (ESET, Malwarebytes, AdwCleaner) didn't find anything suspicious. And here are the logs you asked for:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/3/2016
Scan Time: 1:44 PM
Logfile:
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.04.03.04
Rootkit Database: v2016.04.03.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: JULIAN

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 339442
Time Elapsed: 21 min, 47 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

 

AdwCleaner

# AdwCleaner v5.108 - Logfile created 03/04/2016 at 21:36:24
# Updated 30/03/2016 by Xplode
# Database : 2016-04-03.2 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : JULIAN - JULIAN-PC
# Running from : C:\Users\JULIAN\Downloads\AdwCleaner.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

Folder Found : C:\ProgramData\Best Buy pc app

***** [ Files ] *****


***** [ DLL ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Best Buy pc app

***** [ Web browsers ] *****


*************************

C:\AdwCleaner\AdwCleaner[S1].txt - [751 bytes] - [03/04/2016 21:36:24]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [823 bytes] ##########
 



#4 garioch7

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Posted 04 April 2016 - 12:03 PM

Julian:
 
Thank you for permission to address you by your first name.
 
The logs look good.  Are you still seeing the pop-up?  According to the information here, both Malwarebytes Anti-Malware and AdwCleaner should remove the pesky nuisance, which is not really a virus, but rather adware, which is more innocuous than viruses, hence the reason why your anti-virus does not detect it.
 
Let's try scanning with the Junk Removal Tool.

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

If that does not remove the adware, then I would suggest you try to reset your browser to default settings, as explained in Step 5 of the article that I linked to above.

 

Please let  me know how you make out and copy/paste the JRT log to your next reply.

 

Thank you and have a great day.

 

Regards,

-Phil


Member of the Unified Network of Instructors and Trusted Eliminators


#5 lostoldman

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Posted 04 April 2016 - 04:01 PM

Hello again. Thank you for the article, good to know it isn't a virus!

After the Junkware's scan, the scrolling on the mouse touchpad is not responding. Not sure if this is connected in some way. It's working after a restart now.

The log file:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.4 (03.14.2016)
Operating System: Windows 7 Home Premium x64
Ran by JULIAN (Administrator) on Mon 04/04/2016 at 13:50:29.81
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 25

Failed to delete: C:\Users\JULIAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9POHBEYJ (Temporary Internet Files Folder)
Failed to delete: C:\Users\JULIAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MCESUJXN (Temporary Internet Files Folder)
Successfully deleted: C:\ProgramData\best buy pc app (Folder)
Successfully deleted: C:\Users\JULIAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0OQA76QA (Temporary Internet Files Folder)
Successfully deleted: C:\Users\JULIAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\Users\JULIAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\JULIAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BIKW8GZQ (Temporary Internet Files Folder)
Successfully deleted: C:\Users\JULIAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\JULIAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
Successfully deleted: C:\Users\JULIAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MCJJAX1X (Temporary Internet Files Folder)
Successfully deleted: C:\Users\JULIAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SHF5ZP3R (Temporary Internet Files Folder)
Successfully deleted: C:\Users\JULIAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VHB3OKT8 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\JULIAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VVMTXKGC (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0OQA76QA (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9POHBEYJ (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BIKW8GZQ (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MCESUJXN (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MCJJAX1X (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SHF5ZP3R (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VHB3OKT8 (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VVMTXKGC (Temporary Internet Files Folder)



Registry: 4

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AF783F12-9EEA-4F7A-AF9E-0AEAC1CE6D11} (Registry Key)
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{F51E26C5-6A15-40F7-AB96-BB47B5E494B7} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 04/04/2016 at 13:53:22.66
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 


Edited by lostoldman, 04 April 2016 - 11:03 PM.


#6 garioch7

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Posted 05 April 2016 - 05:26 AM

Julian:

 

Thank you for your JRT log.  Glad to know that your mouse is responding now.  A reboot fixes a lot of odd problems.  It is always my first step in diagnosing a problem.

 

Are the pop-ups gone?  Did you have to try resetting your browsers?

 

Have a great day.

 

Regards,

-Phil


Member of the Unified Network of Instructors and Trusted Eliminators


#7 lostoldman

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Posted 05 April 2016 - 11:17 AM

Hello Phil,

 

The pop-ups are gone and I haven't seen them. I have now reset the browser settings after seeing it moments after making this post.


Edited by lostoldman, 05 April 2016 - 02:02 PM.


#8 garioch7

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Posted 05 April 2016 - 02:38 PM

Julian:

 

Thank you for your post.  Except for the modifications that JRT found made to your SearchScopes registry keys, I did not see any evidence of possible adware being installed on your computer, other than the Best Buy PC app.

 

That leads me to wonder whether certain websites that you are visiting might be "hosting" this adware as a webpage-specific pop-up rather than one which is originating in your browser?  For example, do you see those pop-ups when you are on the Google home page?  On which website do you see these pop-ups?

 

Please do not post live links in your reply.  Please just send me a personal message with the links pasted in as plain text, if there are specific websites where you are seeing these pop-ups.  Do not, please, create hyperlinks in your message.  I will visit the websites.  If I see the pop-ups at those websites, then the mystery is solved because I know that my computer is not infected.

 

If it turns out that my suspicion is not correct, then I will refer you to the Virus, Trojan, Spyware and Malware Removal Logs Forum, so that you can post FRST logs and have them analyzed to be absolutely certain that nothing nefarious is installed on your computer.

 

Thank you and have a great day.

 

Regards,

-Phil


Member of the Unified Network of Instructors and Trusted Eliminators


#9 lostoldman

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Posted 06 April 2016 - 11:46 PM

Hello Phil,

 

I will send the link via message. I don't see the ad until I close the browser window but not each time. This doesn't happen when I close individual tabs.

Nefarious sounds very ominous, let's hope it doesn't go that far.



#10 garioch7

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Posted 07 April 2016 - 03:55 AM

Julian:

 

Thank you for your personal message.  The cowboybebop link that you sent to me is tripping my Malwarebytes Anti-Malware Premium, which has real-time protection.  It is reporting blocking a malicious site each time I go there.  That site is probably infected, and the malicious redirection may be coming from that site.

 

I know that you have Malwarebytes Anti-Malware (MBAM) Free on your computer.  I would like to have you try a test for me, if you would be so kind.  Please go here and follow the steps to do a clean uninstall of MBAM Free.  Then I want you to install a new version of MBAM, but this time, select the 30 day free trial of Premium (if you don't want to buy it, it will automatically revert to the Free version after 30 days).  Please go to that bebop site and see if you get a similar warning.

 

More importantly, when you exit your browser, do you still see the pop-up?  I am guessing, among some other possibilities, that the MBAM "blocked" site is opening a new window, behind the scenes, that you see when you exit your browser.  That would be the simplest explanation and the one easiest to deal with.

 

I use both MBAM Premium and Malwarebytes Anti-Exploit Premium, to complement my Bitdefender Total Security.  There are other good products as well out there (Emsisoft, Kaspersky, etc.,) so this is not a Bleeping Computer endorsement of my security configuration.  I am just sharing with you what I use.  The great thing about MBAM Premium is the real-time protection.  It prevents malware that it can identify from being installed, unlike the Free version that detects it only when the user runs a scan after the malware has been installed.  It is easier to prevent infections than to clean them up afterwards.

 

If that does not resolve your pop-up issue, then I will refer you to the Virus, Trojan, Spyware and Malware Removal Logs Forum.  There we can run more sophisticated scan and fix tools to try and locate the critter and eradicate it.  Don't be concerned because I will stay with you.  I am at the point in my training where I can work on those logs in that Forum, under supervision.  So, if we need to go there, I will make arrangements to pick up your logs and also snag the supervisor who I have already consulted about your situation.  You are in good hands.  We will do our best here at Bleeping Computer to rid you of that pesky pop-up.

 

Please let me know how you make out with the MBAM Premium.  I am hoping that it solves your problem the simple way.

 

Have a great day.

 

Regards,

-Phil


Member of the Unified Network of Instructors and Trusted Eliminators


#11 lostoldman

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Posted 07 April 2016 - 01:52 PM

Hello Phil,

 

I followed your instructions, and after installing MBAM with the free trial premium, attempted to access the site. A "Reported Web Forgery" warning blocks me from viewing the site, and also no pop-up after closing the browser. Is this the response we wanted?

 

And thank you for security information! I intend on getting a new security program that has the elements you described.


Edited by lostoldman, 07 April 2016 - 01:53 PM.


#12 garioch7

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Posted 07 April 2016 - 03:41 PM

Julian:

 

Thank you for your reply.  That is indeed the simple explanation that we both wanted! :thumbsup:

 

Based on the scans we have done, I am not detecting any malware on your computer.  The "bebop" website is infected, of that I am certain, and it is opening up a hidden webpage when you exit your browser and doing what else, we don't know.  I suspect that it is not doing anything bad to your computer because something would have shown up in the scans.  I think basically it just wants to sell you a worthless program, that can also be dangerous, particularly for brand name laptop computers that have proprietary drivers.

 

Nevertheless, PLEASE monitor your computer for the next week or so, and reopen this thread if you don't need any further assistance.  I will be notified that you have posted, if you do post.

 

Is there any other assistance that I can provide to you right now, or can the Moderator close this topic now?

 

And YES, I DO recommend you obtain a malware protection product (paid) with real-time protection.  I suggest that you read the following post here by one of our most knowledgeable and dedicated Bleeping Computer staff, Quietman7.  There is a lot more information in the Anti-Virus, Anti-Malware and Privacy Software Forum.  I recommend that you peruse that Forum before you decide.

 

Have a great day.

 

Regards,

-Phil


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#13 lostoldman

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Posted 07 April 2016 - 11:12 PM

Phil:

 

Excellent! I'm glad that was what we were looking for. I will re-post in this thread if anything strange appears within the following week, but now that I know which place not to go, I think everything will be good. I will definitely read that post, and explore the Anti-Virus, Anti-Malware and Privacy Software Forum; real-time protection makes a difference. And you were a tremendous help, thank you for your assistance!

I don't think there is anything else, so the Moderator may close the thread.

 

Many Thanks,

-Julian



#14 garioch7

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Posted 08 April 2016 - 10:37 AM

Julian:

 

Thank you for your post.  You are most welcome for my assistance.

 

Thank you, on behalf of the Bleeping Computer Community, for choosing BC to assist you with your computer issues.  That is why BC exists: to help computer users internationally.

 

Stay safe out there in cyberspace!

 

Have a great weekend.

 

Regards,

-Phil


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