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Unable to shut down computer


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32 replies to this topic

#1 Eddavid

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Posted 02 April 2016 - 08:31 PM

When I try to shut down computer from the start button, it hangs up and erases the desk top and goes to screen that say: Shutting Down and the cirling dots....... never shuts down.  



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#2 Niweg

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Posted 03 April 2016 - 09:15 AM

 I'd look at the list of things being automatically started.  I don't remember where that list is in Windows 8; it's in MSCONFIG in 7 and Task Manager in 10, so it's got to be one of the other in 8.  Anyway once you get there, you can remove anything there except your antivirus program.

 

 Have you made any system changes lately?  Installed anything?  Those are things to consider.

 

 Good luck.


Edited by Niweg, 03 April 2016 - 09:15 AM.

Make regular full system backups or you'll be sorry sooner or later.


#3 dc3

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Posted 03 April 2016 - 12:45 PM

In Windows 8.1 the startup items are found in the Task Manager.
 
Right click in the Task Bar and select Task Manager.
 
When the Task Manager opens click/tap on Startup.
 
Click/tap on a startup program you want to disable, click/tap on Disable in the lower left portion of the screen.
 
 
 
Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Eddavid

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Posted 03 April 2016 - 07:43 PM

Yes, I am using 8.1.  Thanks for the help and I am following your instructions now.  

 

Ed



#5 Eddavid

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Posted 03 April 2016 - 07:55 PM

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Ed (administrator) on 03-04-2016 at 20:52:41
Running from "C:\Users\Ed\Downloads"
Microsoft Windows 8.1  (X64)
Model: Z1-7641 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/03/2016 08:35:27 PM) (Source: Windows Search Service) (User: )
Description: Notifications for the volume C:\ are not active.

Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)

Error: (04/02/2016 09:47:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: APSDaemon.exe, version: 2.4.6.6, time stamp: 0x56ecad12
Faulting module name: APSDaemon_main.dll, version: 2.4.6.6, time stamp: 0x56ecae1a
Exception code: 0xc0000005
Fault offset: 0x000029cd
Faulting process id: 0x12f8
Faulting application start time: 0xAPSDaemon.exe0
Faulting application path: APSDaemon.exe1
Faulting module path: APSDaemon.exe2
Report Id: APSDaemon.exe3
Faulting package full name: APSDaemon.exe4
Faulting package-relative application ID: APSDaemon.exe5

Error: (04/01/2016 11:23:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: Fuel.Service.exe, version: 1.0.0.0, time stamp: 0x501fec0e
Faulting module name: Device.dll, version: 4.1.0.0, time stamp: 0x4f55e10b
Exception code: 0xc0000005
Fault offset: 0x00000000000033c1
Faulting process id: 0x714
Faulting application start time: 0xFuel.Service.exe0
Faulting application path: Fuel.Service.exe1
Faulting module path: Fuel.Service.exe2
Report Id: Fuel.Service.exe3
Faulting package full name: Fuel.Service.exe4
Faulting package-relative application ID: Fuel.Service.exe5

Error: (03/27/2016 07:42:01 AM) (Source: Windows Search Service) (User: )
Description: Notifications for the volume C:\ are not active.

Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)

Error: (03/26/2016 09:37:58 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -550.

Error: (03/26/2016 07:45:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: APSDaemon.exe, version: 2.4.6.6, time stamp: 0x56ecad12
Faulting module name: APSDaemon_main.dll, version: 2.4.6.6, time stamp: 0x56ecae1a
Exception code: 0xc0000005
Fault offset: 0x000029cd
Faulting process id: 0x1180
Faulting application start time: 0xAPSDaemon.exe0
Faulting application path: APSDaemon.exe1
Faulting module path: APSDaemon.exe2
Report Id: APSDaemon.exe3
Faulting package full name: APSDaemon.exe4
Faulting package-relative application ID: APSDaemon.exe5

Error: (03/24/2016 05:12:16 AM) (Source: Windows Search Service) (User: )
Description: Notifications for the volume C:\ are not active.

Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)

Error: (03/21/2016 09:11:12 PM) (Source: Application Error) (User: )
Description: Faulting application name: Fuel.Service.exe, version: 1.0.0.0, time stamp: 0x501fec0e
Faulting module name: Device.dll, version: 4.1.0.0, time stamp: 0x4f55e10b
Exception code: 0xc0000005
Fault offset: 0x00000000000033c1
Faulting process id: 0x7e0
Faulting application start time: 0xFuel.Service.exe0
Faulting application path: Fuel.Service.exe1
Faulting module path: Fuel.Service.exe2
Report Id: Fuel.Service.exe3
Faulting package full name: Fuel.Service.exe4
Faulting package-relative application ID: Fuel.Service.exe5

Error: (03/21/2016 08:24:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
Faulting module name: combase.dll, version: 6.3.9600.18202, time stamp: 0x569e6ee3
Exception code: 0xc0000005
Fault offset: 0x00000000001a863e
Faulting process id: 0x464
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
Faulting package full name: Explorer.EXE4
Faulting package-relative application ID: Explorer.EXE5

Error: (03/19/2016 02:11:14 PM) (Source: Windows Search Service) (User: )
Description: Notifications for the volume C:\ are not active.

Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)


System errors:
=============
Error: (04/03/2016 08:42:25 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (04/03/2016 08:42:25 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (04/03/2016 08:42:06 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (04/03/2016 08:42:06 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (04/03/2016 08:35:59 PM) (Source: DCOM) (User: EdDavid-PC)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}

Error: (04/03/2016 08:35:29 PM) (Source: DCOM) (User: EdDavid-PC)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}

Error: (04/03/2016 08:35:09 PM) (Source: disk) (User: )
Description: The device, \Device\Harddisk3\DR3, is not ready for access yet.

Error: (04/03/2016 08:35:09 PM) (Source: disk) (User: )
Description: The device, \Device\Harddisk2\DR2, is not ready for access yet.

Error: (04/03/2016 08:35:06 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (04/03/2016 08:35:06 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058


Microsoft Office Sessions:
=========================
Error: (04/03/2016 08:35:27 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)
C:\

Error: (04/02/2016 09:47:18 PM) (Source: Application Error)(User: )
Description: APSDaemon.exe2.4.6.656ecad12APSDaemon_main.dll2.4.6.656ecae1ac0000005000029cd12f801d18d4ac0ef5adcC:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exeC:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon_main.dllff064133-f93d-11e5-834a-448a5b9f4260

Error: (04/01/2016 11:23:40 PM) (Source: Application Error)(User: )
Description: Fuel.Service.exe1.0.0.0501fec0eDevice.dll4.1.0.04f55e10bc000000500000000000033c171401d187c9bee19d99C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exeC:\Program Files\ATI Technologies\ATI.ACE\Fuel\Device.dll4b07721f-f882-11e5-8349-448a5b9f4260

Error: (03/27/2016 07:42:01 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)
C:\

Error: (03/26/2016 09:37:58 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -550

Error: (03/26/2016 07:45:26 PM) (Source: Application Error)(User: )
Description: APSDaemon.exe2.4.6.656ecad12APSDaemon_main.dll2.4.6.656ecae1ac0000005000029cd118001d187b991cba5c2C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exeC:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon_main.dllcffd8a02-f3ac-11e5-8347-448a5b9f4260

Error: (03/24/2016 05:12:16 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)
C:\

Error: (03/21/2016 09:11:12 PM) (Source: Application Error)(User: )
Description: Fuel.Service.exe1.0.0.0501fec0eDevice.dll4.1.0.04f55e10bc000000500000000000033c17e001d18175eef9f8faC:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exeC:\Program Files\ATI Technologies\ATI.ACE\Fuel\Device.dllf76fc6c3-efca-11e5-8346-448a5b9f4260

Error: (03/21/2016 08:24:47 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.3.9600.1766754c6f7c2combase.dll6.3.9600.18202569e6ee3c000000500000000001a863e46401d18175ef91721fC:\Windows\Explorer.EXEC:\Windows\SYSTEM32\combase.dll7b692323-efc4-11e5-8346-448a5b9f4260

Error: (03/19/2016 02:11:14 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)
C:\


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
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Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 15.0.0.356 - Adobe Systems Incorporated)
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Apple Application Support (32-bit) (HKLM-x32\...\{FE5C2FAA-118D-4509-B51D-3F71CC9E1B3E}) (Version: 4.3 - Apple Inc.)
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Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
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Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
BVATC's AFCAD (Scenery) Enhancement (HKCU\...\BVATC's AFCAD (Scenery) Enhancement) (Version:  - )
C4700 (HKLM-x32\...\{299FCBE4-2869-4EE0-9143-28BDC2C585AC}) (Version: 140.0.851.000 - Hewlett-Packard) Hidden
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.51.815.0 - Logitech) Hidden
Classic Shell (HKLM\...\{840C85B7-D3D6-4143-9AF9-DAE80FD54CFC}) (Version: 4.1.0 - IvoSoft)
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DirectX 9 Runtime (HKLM-x32\...\{AF9E97C1-7431-426D-A8D5-ABE40995C0B1}) (Version: 1.00.0000 - Sonic Solutions) Hidden
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Elements 12 Organizer (HKLM-x32\...\{9D80A7B7-DC01-485D-AE93-710D559B5C56}) (Version: 12.0 - Adobe Systems Incorporated) Hidden
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Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.80 - Logitech Inc.)
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MegaSceneryEarth Boston Ultra Res 010 2.0 (HKLM-x32\...\MegaSceneryEarth Boston Ultra Res 010 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth Boston Ultra Res 011 2.0 (HKLM-x32\...\MegaSceneryEarth Boston Ultra Res 011 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth Boston Ultra Res 012 2.0 (HKLM-x32\...\MegaSceneryEarth Boston Ultra Res 012 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth Boston Ultra Res 013 2.0 (HKLM-x32\...\MegaSceneryEarth Boston Ultra Res 013 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth Boston Ultra Res 014 2.0 (HKLM-x32\...\MegaSceneryEarth Boston Ultra Res 014 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth Massachusetts 001 2.1 (HKLM-x32\...\MegaSceneryEarth Massachusetts 001 2.1) (Version: 2.1 - MegaSceneryEarth)
MegaSceneryEarth Massachusetts 002 2.1 (HKLM-x32\...\MegaSceneryEarth Massachusetts 002 2.1) (Version: 2.1 - MegaSceneryEarth)
MegaSceneryEarth Massachusetts 003 2.1 (HKLM-x32\...\MegaSceneryEarth Massachusetts 003 2.1) (Version: 2.1 - MegaSceneryEarth)
MegaSceneryEarth Massachusetts 004 2.1 (HKLM-x32\...\MegaSceneryEarth Massachusetts 004 2.1) (Version: 2.1 - MegaSceneryEarth)
MegaSceneryEarth Massachusetts 005 2.1 (HKLM-x32\...\MegaSceneryEarth Massachusetts 005 2.1) (Version: 2.1 - MegaSceneryEarth)
MegaSceneryEarth Massachusetts 006 2.1 (HKLM-x32\...\MegaSceneryEarth Massachusetts 006 2.1) (Version: 2.1 - MegaSceneryEarth)
MegaSceneryEarth Massachusetts Charts 2.0 (HKLM-x32\...\MegaSceneryEarth Massachusetts Charts 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Charts 2.0 (HKLM-x32\...\MegaSceneryEarth New York Charts 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 001 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 001 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 002 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 002 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 003 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 003 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 004 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 004 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 005 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 005 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 006 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 006 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 007 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 007 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 008 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 008 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 009 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 009 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 010 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 010 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 011 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 011 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 012 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 012 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 013 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 013 2.0) (Version: 2.0 - MegaSceneryEarth)
MegaSceneryEarth New York Ultra Res 014 2.0 (HKLM-x32\...\MegaSceneryEarth New York Ultra Res 014 2.0) (Version: 2.0 - MegaSceneryEarth)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Flight Simulator X Service Pack 2 (HKLM-x32\...\{4847BBB9-EADD-4C92-90BF-4223B0892FF6}) (Version: 10.0.61472.0 - Microsoft Game Studios)
Microsoft Office Home and Business 2013 - en-us (HKLM\...\HomeBusinessRetail - en-us) (Version: 15.0.4805.1003 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6302.0225 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 44.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 44.0.2 (x86 en-US)) (Version: 44.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 44.0.2.5884 - Mozilla)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MyPC Backup  (HKLM\...\OLBPre) (Version:  - MyPC Backup)
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.306.000 - Hewlett-Packard) Hidden
NVIDIA 3D Vision Controller Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 347.09 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.4.5.28 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.4.5.28 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4797.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4797.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4797.1003 - Microsoft Corporation) Hidden
PRIVATE WiFi (HKLM-x32\...\{869A65AF-221D-4D60-841D-C5D8A231680A}) (Version: 4.0 - Private Communications) Hidden
PRIVATE WiFi (HKLM-x32\...\PRIVATE WiFi) (Version: 4.0 - Private Communications)
Protected Folder (HKLM-x32\...\Protected Folder_is1) (Version:  - IObit)
PS_AIO_06_C4700_SW_Min (HKLM-x32\...\{C31578B7-B86A-419F-96AC-C85458764B22}) (Version: 140.0.863.000 - Hewlett-Packard) Hidden
PSE12 STI Installer (HKLM-x32\...\{11F9A376-342F-4297-82DA-1F6EA8ED4B6B}) (Version: 12.0 - Adobe Systems Incorporated) Hidden
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
QuickTransfer (HKLM-x32\...\{E517094C-06B6-419F-8FFD-EF4F57972130}) (Version: 140.0.98.000 - Hewlett-Packard) Hidden
Rapport (HKLM-x32\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1507.113 - Trusteer) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.3.730.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7687 - Realtek Semiconductor Corp.)
Roxio Easy CD and DVD Burning (HKLM-x32\...\{537BF16E-7412-448C-95D8-846E85A1D817}) (Version: 10.3 - Roxio)
Roxio File Backup (HKLM\...\{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}) (Version: 1.3.0 - Roxio) Hidden
Roxio PhotoShow (HKLM-x32\...\Roxio PhotoShow) (Version: 6.0 - Sonic Solutions)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
SeekerInit (HKLM-x32\...\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}{6f16816a}) (Version:  - Software Publisher)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.2000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.4.5.28 - NVIDIA Corporation) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
Smart Defrag 4 (HKLM-x32\...\Smart Defrag 4_is1) (Version: 4.3 - IObit)
SolutionCenter (HKLM-x32\...\{BC5DD87B-0143-4D14-AAE6-97109614DC6B}) (Version: 140.0.299.000 - Hewlett-Packard) Hidden
Sonic CinePlayer Decoder Pack (HKLM-x32\...\{8D337F77-BE7F-41A2-A7CB-D5A63FD7049B}) (Version: 4.3.0 - Sonic Solutions) Hidden
Start Menu 8 (HKLM-x32\...\IObit_StartMenu8_is1) (Version: 3.0.0.1 - IObit)
Status (HKLM-x32\...\{5B025634-7D5B-4B8D-BE2A-7943C1CF2D5D}) (Version: 140.0.342.000 - Hewlett-Packard) Hidden
Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.3 - IObit)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.16 - TeamSpeak Systems GmbH)
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.596.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
Trusteer Endpoint Protection (HKLM-x32\...\Rapport_msi) (Version: 3.5.1507.99 - Trusteer)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
VD64Inst (HKLM\...\{DB9C43F7-0B0F-4E43-9E6B-F945C71C469E}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.297.017 - Hewlett-Packard) Hidden
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)

========================= Memory info: ===================================

Percentage of memory in use: 20%
Total physical RAM: 8191.18 MB
Available physical RAM: 6546.25 MB
Total Virtual: 16383.18 MB
Available Virtual: 14016.16 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.42 GB) (Free:274.42 GB) NTFS
3 Drive e: (BackupDisk) (Fixed) (Total:465.76 GB) (Free:465.59 GB) NTFS

========================= Users: ========================================

User accounts for \\EDDAVID-PC

Administrator            Ed                       Guest                    

========================= Minidump Files ==================================

C:\Windows\Minidump\020216-44890-01.dmp
C:\Windows\Minidump\020516-40968-01.dmp
C:\Windows\Minidump\021116-51140-01.dmp
C:\Windows\Minidump\030816-159609-01.dmp
C:\Windows\Minidump\032616-93265-01.dmp

**** End of log ****
 



#6 dc3

dc3

    Bleeping Treehugger


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  • Location:Sierra Foothills of Northern Ca.
  • Local time:06:10 AM

Posted 04 April 2016 - 08:38 AM

Open the Control Panel and select Programs and Features, then uninstall iTunes and its related software components in the following order:
 
iTunes
 
Apple Software Update
 
Apple Mobile Device Support
 
Bonjour
 
Apple Application Support 32-bit
 
Apple Application Support 64-bit
 
After this has been completed reinstall iTunes.
 
Please run the MiniToolBox again, click on List last 10 Event Viewer log only.  Post the results in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Eddavid

Eddavid
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  • Local time:08:10 AM

Posted 05 April 2016 - 09:01 PM

Thanks so much for sticking with me on this.  I only get to my computer in the evening.   I knew I should not continue to download all that Apple stuff since the only thing I use is itunes to get podcasts.  When I was following your directions to uninstall  (I was using iobit uninstaller) each one said there were a various numbers of files that would be deleted at next start up to I did "Restart" from the Start button and that did work so maybe "Shut off" will work now.   Here is the 10 item scan....... what does it mean??  Your a genius.

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Ed (administrator) on 05-04-2016 at 21:55:54
Running from "C:\Users\Ed\Downloads"
Microsoft Windows 8.1  (X64)
Model: Z1-7641 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/05/2016 09:33:37 PM) (Source: ESENT) (User: )
Description: taskhostex (1960) WebCacheLocal: Error -1811 (0xfffff8ed) occurred while opening logfile C:\Users\Ed\AppData\Local\Microsoft\Windows\WebCache\V010000D.log.

Error: (04/05/2016 09:30:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: Fuel.Service.exe, version: 1.0.0.0, time stamp: 0x501fec0e
Faulting module name: Device.dll, version: 4.1.0.0, time stamp: 0x4f55e10b
Exception code: 0xc0000005
Fault offset: 0x00000000000033c1
Faulting process id: 0x6fc
Faulting application start time: 0xFuel.Service.exe0
Faulting application path: Fuel.Service.exe1
Faulting module path: Fuel.Service.exe2
Report Id: Fuel.Service.exe3
Faulting package full name: Fuel.Service.exe4
Faulting package-relative application ID: Fuel.Service.exe5

Error: (04/03/2016 08:35:27 PM) (Source: Windows Search Service) (User: )
Description: Notifications for the volume C:\ are not active.

Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)

Error: (04/02/2016 09:47:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: APSDaemon.exe, version: 2.4.6.6, time stamp: 0x56ecad12
Faulting module name: APSDaemon_main.dll, version: 2.4.6.6, time stamp: 0x56ecae1a
Exception code: 0xc0000005
Fault offset: 0x000029cd
Faulting process id: 0x12f8
Faulting application start time: 0xAPSDaemon.exe0
Faulting application path: APSDaemon.exe1
Faulting module path: APSDaemon.exe2
Report Id: APSDaemon.exe3
Faulting package full name: APSDaemon.exe4
Faulting package-relative application ID: APSDaemon.exe5

Error: (04/01/2016 11:23:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: Fuel.Service.exe, version: 1.0.0.0, time stamp: 0x501fec0e
Faulting module name: Device.dll, version: 4.1.0.0, time stamp: 0x4f55e10b
Exception code: 0xc0000005
Fault offset: 0x00000000000033c1
Faulting process id: 0x714
Faulting application start time: 0xFuel.Service.exe0
Faulting application path: Fuel.Service.exe1
Faulting module path: Fuel.Service.exe2
Report Id: Fuel.Service.exe3
Faulting package full name: Fuel.Service.exe4
Faulting package-relative application ID: Fuel.Service.exe5

Error: (03/27/2016 07:42:01 AM) (Source: Windows Search Service) (User: )
Description: Notifications for the volume C:\ are not active.

Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)

Error: (03/26/2016 09:37:58 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -550.

Error: (03/26/2016 07:45:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: APSDaemon.exe, version: 2.4.6.6, time stamp: 0x56ecad12
Faulting module name: APSDaemon_main.dll, version: 2.4.6.6, time stamp: 0x56ecae1a
Exception code: 0xc0000005
Fault offset: 0x000029cd
Faulting process id: 0x1180
Faulting application start time: 0xAPSDaemon.exe0
Faulting application path: APSDaemon.exe1
Faulting module path: APSDaemon.exe2
Report Id: APSDaemon.exe3
Faulting package full name: APSDaemon.exe4
Faulting package-relative application ID: APSDaemon.exe5

Error: (03/24/2016 05:12:16 AM) (Source: Windows Search Service) (User: )
Description: Notifications for the volume C:\ are not active.

Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)

Error: (03/21/2016 09:11:12 PM) (Source: Application Error) (User: )
Description: Faulting application name: Fuel.Service.exe, version: 1.0.0.0, time stamp: 0x501fec0e
Faulting module name: Device.dll, version: 4.1.0.0, time stamp: 0x4f55e10b
Exception code: 0xc0000005
Fault offset: 0x00000000000033c1
Faulting process id: 0x7e0
Faulting application start time: 0xFuel.Service.exe0
Faulting application path: Fuel.Service.exe1
Faulting module path: Fuel.Service.exe2
Report Id: Fuel.Service.exe3
Faulting package full name: Fuel.Service.exe4
Faulting package-relative application ID: Fuel.Service.exe5


System errors:
=============
Error: (04/05/2016 09:43:13 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (04/05/2016 09:43:13 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (04/05/2016 09:34:16 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (04/05/2016 09:33:35 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (04/05/2016 09:30:17 PM) (Source: Service Control Manager) (User: )
Description: The AMD FUEL Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (04/05/2016 09:09:09 PM) (Source: DCOM) (User: EdDavid-PC)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}

Error: (04/05/2016 09:08:39 PM) (Source: DCOM) (User: EdDavid-PC)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}

Error: (04/05/2016 09:08:17 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (04/05/2016 09:08:16 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (04/05/2016 09:08:15 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058


Microsoft Office Sessions:
=========================
Error: (04/05/2016 09:33:37 PM) (Source: ESENT)(User: )
Description: taskhostex1960WebCacheLocal: C:\Users\Ed\AppData\Local\Microsoft\Windows\WebCache\V010000D.log-1811 (0xfffff8ed)

Error: (04/05/2016 09:30:17 PM) (Source: Application Error)(User: )
Description: Fuel.Service.exe1.0.0.0501fec0eDevice.dll4.1.0.04f55e10bc000000500000000000033c16fc01d18d4be4dab4f9C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exeC:\Program Files\ATI Technologies\ATI.ACE\Fuel\Device.dll1dfeeb28-fb97-11e5-834b-448a5b9f4260

Error: (04/03/2016 08:35:27 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)
C:\

Error: (04/02/2016 09:47:18 PM) (Source: Application Error)(User: )
Description: APSDaemon.exe2.4.6.656ecad12APSDaemon_main.dll2.4.6.656ecae1ac0000005000029cd12f801d18d4ac0ef5adcC:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exeC:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon_main.dllff064133-f93d-11e5-834a-448a5b9f4260

Error: (04/01/2016 11:23:40 PM) (Source: Application Error)(User: )
Description: Fuel.Service.exe1.0.0.0501fec0eDevice.dll4.1.0.04f55e10bc000000500000000000033c171401d187c9bee19d99C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exeC:\Program Files\ATI Technologies\ATI.ACE\Fuel\Device.dll4b07721f-f882-11e5-8349-448a5b9f4260

Error: (03/27/2016 07:42:01 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)
C:\

Error: (03/26/2016 09:37:58 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -550

Error: (03/26/2016 07:45:26 PM) (Source: Application Error)(User: )
Description: APSDaemon.exe2.4.6.656ecad12APSDaemon_main.dll2.4.6.656ecae1ac0000005000029cd118001d187b991cba5c2C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exeC:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon_main.dllcffd8a02-f3ac-11e5-8347-448a5b9f4260

Error: (03/24/2016 05:12:16 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)
C:\

Error: (03/21/2016 09:11:12 PM) (Source: Application Error)(User: )
Description: Fuel.Service.exe1.0.0.0501fec0eDevice.dll4.1.0.04f55e10bc000000500000000000033c17e001d18175eef9f8faC:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exeC:\Program Files\ATI Technologies\ATI.ACE\Fuel\Device.dllf76fc6c3-efca-11e5-8346-448a5b9f4260


**** End of log ****
 



#8 dc3

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Posted 07 April 2016 - 10:08 AM

You need to see if the Services listed below are running.  

 

Open the Search charm and type in services.

 

Services or Local Services will appear below the search box, click/tap on the one that appears.

 

When Services open you will see four columns at the top of the page, the one you will want to view is Status.  This column will tell you which Services are running.

 

See if the Services listed below are running.

 

• DNS Client
• Function Discovery Provider Host
• Function Discovery Resource Publication
• Peer Networking Grouping
• HomeGroup Provider
• HomeGroup Listener
• SSDP Discovery
• UPnP Device Host
 
If you find a Service which is not running right click on it and select Properties.  You will see a image similar to the one below.
 
services_zpsqzk6hc88.png
 
In the Service status: click/tap on Start.

Edited by dc3, 07 April 2016 - 10:08 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Eddavid

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Posted 07 April 2016 - 08:39 PM

OK;  I did not understand what was meant by "open search charm...."  but I stumbled across services and got to the Local  list with the 4 columns.  The following had to be started:

Function Discovery Provider Host,

Function Discovery Resource Publication

Home Group Provider. 

One would not start....... Peer Networking Grouping and it gave an Error 1068 message.

 

A couple I changed to "automatic" under start up type.   I left UPnP Device Host and SSDP Discovery  on manual.   Should I change them to automatic also?   

 

OH, and I took a chance and hit shut down last night and it did shut down!!!     So you have it on the run.     How did all this happen and what is the take-away for a novice like me??  

 

Thanks,  Ed



#10 dc3

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Posted 08 April 2016 - 09:45 AM

 
 
Please run sfc /scannow
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key at the same time.   A menu will open with the option Command Prompt (Admin), click/tap on this.
 
You will see a window similar to the one below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
When the Elevated Command Prompt opens copy and paste in sfc /scannow, then press Enter.
 
This will take a while,  have patience and allow it finish.  Stopping this scan could damage files.  
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above. 
 
When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Click/tap on this to open the log, copy and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Eddavid

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Posted 08 April 2016 - 09:33 PM

Problems.  The scan said verification was 100% complete.  Next line:  "Windows Resource Protection could not perform the requested operation."   and then next line is the C prompt :\Windows\system32. 

 

I opened Elevated Command Prompt again;  your command above would not paste......highlighted it  and Ctrl and C,  but would not paste at all so I hand entered it.   Seemed to work since I did get the sfcdetails icon on the desktop,  but when I open that it is blank.   Says it is locked for editing by another user, but electing Open a Read Only copy just opens a blank document.     What does it mean?  

Thanks,  

Ed  



#12 dc3

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Posted 09 April 2016 - 10:46 AM

If the computer is shutting down properly I would just leave it be for now and see if it continues to shut down properly.  If it doesn't just post in this topic and I will receive a notification of your post and will respond.


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#13 Eddavid

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Posted 09 April 2016 - 08:07 PM

OK.   It sounded good to have a program to correct the corrupted files but I guess it did not complete, correct?  I would like to know what you think was wrong and whether these procedures should be run regularly.   I will let you know if it is working OK...... just left it on sleep last two days.   

 

Ed



#14 dc3

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Posted 10 April 2016 - 10:03 AM

Try running sfc /scannow in Safe Mode.  Use the instructions I provided previously once you have boot into Safe Mode.

 

In previous versions of Windows you could open the Advanced Boot Options (which is where Safe Mode is located) by tapping the F8 key immediately after pressing the power button.

 

How to boot into Safe Mode in Windows 8 or 8.1
 
Press the Windows key windowskey_zps092d5c75.png and the X key together.  In the menu that opens select Search.  When the Search charm opens type in msconfig.
 
msconfig will appear below the search box, click/tap on it.
 
When System Configuration opens click/tap on the Boot tab.
 
Under Boot options click/tap on Safe boot, then click/tap on Apply, then OK.
 
The next time you start the computer it will boot into Safe Mode.
 
Please note.  You computer will continue to boot into Safe Mode when it is started until you go back to System Configuration and remove the check in Safe boot.

Edited by dc3, 10 April 2016 - 10:03 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 Eddavid

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Posted 10 April 2016 - 07:05 PM

So just to recap:  It never was shutting down;  i thought it might because it did retart correctly.  When I tried to shut down, it said that 1 app was preventing shut down and offered the place to click "Force shut down" or "Cancel" so I elected " force" and the screen went away, but it hung up and would not shut down.  Again had to hold power button to kill. 

 

I did just complete your instructions to go into safe mode and restart and it did;  completed the scan and this time we have a log...... 56 papges or log!   Here it is.  Oh, and when the scan finished it said that it was 100% done and some corrupt files could not be fixed and details would be in the log,   But doesn't  show that all were repaired? 

Thanks.   I did not try to shut down in safe mode..... maybe I should try that.    It said post the log was too long so I will try to attach it.  

 

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