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Internet Explorer unable to start 0xc0000005


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28 replies to this topic

#1 KathiMay

KathiMay

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Posted 02 April 2016 - 01:49 PM

Internet Explorer application was unable to start correctly (0xc0000005). Click OK to close the application. I have found lots of references to this on the internet, but have been unable to solve the problem using advice given.

 

 



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#2 hamluis

hamluis

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Posted 02 April 2016 - 03:12 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 KathiMay

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Posted 02 April 2016 - 04:23 PM

I DOWNLOADED SPECCY ON MY COMPUTER, BUT IT WILL NOT OPEN ON MY COMPUTER.   I TRIED TURNING OFF MICROSOFT ESSENTIALS AND IT STILL WOULD NOT OPEN. Error 0x800703E6: Invalid access to memory location
 
MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Kathi May (administrator) on 02-04-2016 at 14:11:30
Running from "C:\Users\Kathi May\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion dv6 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/02/2016 11:58:21 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/02/2016 11:24:33 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/02/2016 10:49:21 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/02/2016 10:43:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/02/2016 10:37:00 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/02/2016 10:23:33 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/02/2016 10:00:00 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/02/2016 09:54:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/02/2016 09:27:51 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2016 06:41:07 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
System errors:
=============
Error: (04/02/2016 02:08:52 PM) (Source: DCOM) (User: )
Description: {E579AB5F-1CC4-44B4-BED9-DE0991FF0623}
 
Error: (04/02/2016 11:57:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:55:40 AM on ‎4/‎2/‎2016 was unexpected.
 
Error: (04/02/2016 10:47:37 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:46:42 AM on ‎4/‎2/‎2016 was unexpected.
 
Error: (04/02/2016 10:42:54 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:41:53 AM on ‎4/‎2/‎2016 was unexpected.
 
Error: (04/02/2016 10:36:04 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:34:32 AM on ‎4/‎2/‎2016 was unexpected.
 
Error: (04/02/2016 09:58:18 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:57:06 AM on ‎4/‎2/‎2016 was unexpected.
 
Error: (04/02/2016 09:53:28 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:52:08 AM on ‎4/‎2/‎2016 was unexpected.
 
Error: (04/02/2016 08:54:37 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk4\DR4.
 
Error: (04/02/2016 08:54:36 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk4\DR4.
 
Error: (04/01/2016 01:04:17 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
 
Microsoft Office Sessions:
=========================
Error: (12/22/2014 10:28:42 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 28 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (10/27/2014 12:53:02 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 223 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (10/07/2014 08:36:54 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 21 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (08/09/2014 01:12:41 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 5131 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (06/08/2014 04:47:39 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 10 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (03/09/2013 09:01:06 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 31 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (12/31/2012 06:05:29 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 9 seconds with 0 seconds of active time.  This session ended with a crash.
 
CodeIntegrity Errors:
===================================
  Date: 2012-12-03 08:41:36.777
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-12-03 08:41:36.746
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
ABBYY FineReader 6.0 Sprint (HKLM-x32\...\{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}) (Version: 6.00.1395.4512 - ABBYY Software House)
ABBYY FineReader for ScanSnap ™ 4.0 (HKLM-x32\...\{FB400000-0001-0000-0000-074957833700}) (Version: 8.00.245.56422 - ABBYY)
Adobe Acrobat  9 Standard - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-BA7E-000000000004}{AC76BA86-1033-F400-BA7E-000000000004}) (Version: 9.0.0 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.9.0.1380 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Adobe Photoshop Elements 12 (HKLM-x32\...\Adobe Photoshop Elements 12) (Version: 12.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 13 (HKLM-x32\...\{609818B9-23EB-4196-B466-EFE05E92A32F}) (Version: 13.1 - Adobe Systems Incorporated)
Adobe Photoshop Elements 14 (HKLM-x32\...\{49F8D229-3E0E-4F43-8429-EB8F2583DB19}) (Version: 14.1 - Adobe Systems Incorporated)
Adobe Premiere Elements 11 (HKLM\...\{66CF1DF9-1715-4325-89BC-76B1CA2EE3BE}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Adobe Premiere Elements 11 (HKLM\...\PremElem110) (Version: 11.0 - Adobe Systems Incorporated)
Adobe Reader X (10.1.16) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.16 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.3.633 - Adobe Systems, Inc.)
Adobe SVG Viewer (HKLM-x32\...\Adobe SVG Viewer) (Version: 1.0 - Adobe Systems, Inc.)
Aimersoft Video Editor(Build 3.6.2) (HKLM-x32\...\Aimersoft Video Editor_is1) (Version:  - Aimersoft Software)
ANT Drivers Installer x64 (HKLM\...\{4CBCD610-92A0-4B1E-893F-FC1E889F8B90}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{2FE00055-C4F3-4F7A-AEDD-E198D54CF12F}) (Version: 3.1.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{28791292-D18D-42FA-AE66-3D3D20AA8618}) (Version: 3.1.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5ED7462B-EF58-4757-B609-53755021EC34}) (Version: 8.1.0.18 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ArcSoft MediaImpression (HKLM-x32\...\{531F0013-964C-4BE6-B382-4117DC8BCDF9}) (Version:  - ArcSoft)
ArcSoft PhotoPrinter 4 (HKLM-x32\...\{FB702CD1-E806-4CED-8B97-19798C140CF2}) (Version:  - )
Audacity 2.0.2 (HKLM-x32\...\Audacity_is1) (Version: 2.0.2 - Audacity Team)
Belarc Advisor 8.4 (HKLM-x32\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
bpd_scan (HKLM-x32\...\{3D73DC7A-2D1D-45CF-8A67-24873925C716}) (Version: 3.00.0000 - Hewlett-Packard) Hidden
Carbonite (HKLM-x32\...\{02A2CB8C-4561-4EB7-BD26-0A8B5C5A1564}) (Version: 5.8.5 build 5805 (Feb-10-2016) - Carbonite)
CCleaner (HKLM\...\CCleaner) (Version: 5.16 - Piriform)
Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.4.12005.2 - Cisco Consumer Products LLC)
Citrix Online Launcher (HKLM-x32\...\{E1B40232-F73B-4BF9-A819-E352CCC1EDEF}) (Version: 1.0.122 - Citrix)
CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version:  - )
CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.5.3817 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.2.4725 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Elements 11 Organizer (HKLM-x32\...\{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Elements 12 Organizer (HKLM-x32\...\{9D80A7B7-DC01-485D-AE93-710D559B5C56}) (Version: 12.0 - Adobe Systems Incorporated) Hidden
Elevated Installer (HKLM-x32\...\{8B20B453-8EB7-4F65-BF42-DA8B18C33CB0}) (Version: 4.1.16.0 - Garmin Ltd or its subsidiaries) Hidden
EnhanceMySe7en (HKLM\...\EnhanceMySe7en_is1) (Version:  - SeriousBit)
Epson Copy Utility 3.5 (HKLM-x32\...\{AA72FB28-73B4-49E5-B6B4-E78F44BBD0AD}) (Version: 3.5.0.0 - )
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.7.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{17FA0444-A025-43B9-862C-81AE6307C2F2}) (Version: 3.10.0050 - Seiko Epson Corporation)
Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.53.00 - SEIKO EPSON CORPORATION)
EPSON Perfection V30/V300 Photo Scanner Driver Update (HKLM-x32\...\{3B03E732-6150-4D0A-849F-C6F4141EA78C}) (Version:  - )
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON Scan OCR Component (HKLM-x32\...\{563B99D8-8895-4E3E-AE8D-15BE8C05F1C1}) (Version: 2.30.00 - SEIKO EPSON Corp.)
EPSON WF-3640 Series Printer Uninstall (HKLM\...\EPSON WF-3640 Series) (Version:  - SEIKO EPSON Corporation)
Epson WF-3640 User’s Guide version 1.0 (HKLM-x32\...\UsersGuideEpson WF-3640 User’s Guide_is1) (Version: 1.0 - )
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.6.0 - SEIKO EPSON CORPORATION)
eReg (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{768A6276-5822-489C-8A2B-67190F745655}) (Version: 4.1.2 - Hewlett-Packard)
Garmin Express (HKLM-x32\...\{0733d53f-b41d-47cc-b336-d95751c4b2cb}) (Version: 4.1.16.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{5D34B8AF-7FB5-41AC-AEDC-B705FAF8BCAB}) (Version: 4.1.16.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (HKLM-x32\...\{86A1F284-5314-402B-90C3-9B4E47CEEC77}) (Version: 4.1.16.0 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.110 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7210.1528 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
HandBrake 0.9.9.1 (HKLM-x32\...\HandBrake) (Version: 0.9.9.1 - )
Harmony Browser Plug-in (HKLM-x32\...\{634F79E1-2A41-4C40-9E8D-89EC740AC9D6}) (Version: 2.0 - Logitech)
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP 3D DriveGuard (HKLM\...\{54CE68A8-4F2D-4328-B1F7-D6C720405F7F}) (Version: 4.2.9.1 - Hewlett-Packard Company)
HP Application Assistant (HKLM\...\{6032497A-4479-462B-ADB8-A0A372BB9A23}) (Version: 1.0.409.3882 - Hewlett-Packard)
HP CoolSense (HKLM-x32\...\{11AF9A96-6D83-4C3B-8DCB-16EA2A358E3F}) (Version: 2.10.51 - Hewlett-Packard Company)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Power Manager (HKLM-x32\...\{D8BCE5B9-67CF-4F3F-93AE-3ACC754C72EB}) (Version: 1.4.7 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{53B17A98-5BF0-40BC-AAFF-850A357975AC}) (Version: 2.7.2 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.14901.3869 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{1DFA0C99-6E2E-46F4-B242-51C7CF41DDE5}) (Version: 4.5.12.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{79C54A05-F146-4EA0-8A70-D4EFE6181E52}) (Version: 8.1.40.3 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{55065080-504F-43BB-BE00-36B80D7D39A5}) (Version: 12.0.30.219 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}) (Version: 1.00.0000 - Microsoft) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
iCloud (HKLM\...\{309768A4-A2BB-4930-A5A2-8169678C9B4C}) (Version: 4.0.6.28 - Apple Inc.)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6418.0 - IDT)
Image Resizer Powertoy Clone for Windows (64 bit) (HKLM\...\{80A620C1-B22C-4781-A351-B14B8A37BFE3}) (Version: 2.1 - Brice Lambson)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.0.1351 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2712 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.0.0.1032 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.0.199 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{6199B534-A1B6-46ED-873B-97B0ECF8F81E}) (Version: 1.23.216.0 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.32 - Irfan Skiljan)
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
iTunes (HKLM\...\{7B8D4E8A-EA2B-4A71-BFEB-A4AAAB87C5D0}) (Version: 12.1.0.71 - Apple Inc.)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
Logitech Harmony Remote Software 7 (HKLM-x32\...\{5C6F884D-680C-448B-B4C9-22296EE1B206}) (Version: 7.7.0.0 - Logitech)
Logitech SetPoint 6.61 (HKLM\...\sp6) (Version: 6.61.15 - Logitech)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0019-0000-0000-0000000FF1CE}_PUBLISHERR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-001A-0000-0000-0000000FF1CE}_OUTLOOKR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Outlook 2007 (HKLM-x32\...\OUTLOOKR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Publisher 2007 (HKLM-x32\...\PUBLISHERR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.9.218.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 35.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 35.0.1 (x86 en-US)) (Version: 35.0.1 - Mozilla)
Mozilla Firefox 36.0.4 (x86 en-US) (HKCU\...\Mozilla Firefox 36.0.4 (x86 en-US)) (Version: 36.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 35.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyFreeCodec (HKCU\...\MyFreeCodec) (Version:  - )
NVIDIA Graphics Driver 353.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 353.82 - NVIDIA Corporation)
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
Office Tab FreeEdition 9.10 (HKLM\...\{DE469D65-1DEB-4058-BF95-C642D733668D}_is1) (Version:  - Detong Technology Ltd.)
OneClickdigital Media Manager (HKLM-x32\...\{C259BBE2-2531-4387-B5E3-9E6845854272}) (Version: 61.0.0.0 - Recorded Books)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
OverDrive Media Console (HKLM-x32\...\{D07205E7-F6D3-4333-AFCC-782A07685B72}) (Version: 3.2.20 - OverDrive, Inc.)
Photodex Presenter (HKLM-x32\...\Photodex Presenter) (Version:  - Photodex Corporation)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Portrait Professional 11.1 (HKLM-x32\...\PortraitProfessional11_is1) (Version: 11.1 - Anthropics Technology Ltd.)
Portrait Professional 11.1 Trial (HKLM-x32\...\PortraitProfessional11Trial_is1) (Version: 11.1 - Anthropics Technology Ltd.)
Portrait Professional Studio 11.3 (HKLM-x32\...\PortraitProfessionalStudio11_is1) (Version: 11.3 - Anthropics Technology Ltd.)
PortraitPro Studio 12.2 (HKLM\...\PortraitProStudio12_is1) (Version: 12.2 - Anthropics Technology Ltd.)
PRE11 STI 64Installer (HKLM-x32\...\{B614E5FA-6DA4-45A1-845C-52F870240A89}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
ProShow Gold (HKLM-x32\...\ProShow Gold) (Version:  - Photodex Corporation)
ProShow Producer (HKLM-x32\...\ProShow Producer) (Version:  - Photodex Corporation)
PSE12 STI Installer (HKLM-x32\...\{11F9A376-342F-4297-82DA-1F6EA8ED4B6B}) (Version: 12.0 - Adobe Systems Incorporated) Hidden
Quicken 2012 (HKLM-x32\...\{0A1E0BDA-5E8F-436d-8BE5-7E97C5CB899D}) (Version: 21.1.7.18 - Intuit)
Quicken 2015 (HKLM-x32\...\{00C2D443-43D9-4550-ABEA-318288E23E57}) (Version: 24.1.8.1 - Intuit)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Ralink RT5390R 802.11b/g/n Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 5.0.33.1 - Mediatek)
RealDownloader (HKLM-x32\...\{AF7EBCA4-9FAF-4DC8-8D09-67854BB84D34}) (Version: 1.3.0 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.29005 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Recuva (HKLM\...\Recuva) (Version: 1.52 - Piriform)
Remote Control USB Driver (HKLM-x32\...\{8471021C-F529-43DE-84DF-3612E10F58C4}) (Version: 2.3.2.317 - )
ScanSnap (HKLM-x32\...\{16AB7F63-F540-4437-B450-6A6143CC1DC7}) (Version: 5.0.12.4 - PFU Limited) Hidden
ScanSnap (HKLM-x32\...\{2721795A-75C5-4F34-B2E5-EDC8A0B4C087}) (Version: 5.1.51.23 Update - PFU Limited) Hidden
ScanSnap Manager (HKLM-x32\...\{DBCDB997-EEEB-4BE9-BAFF-26B4094DBDE6}) (Version: V5.1L51 - PFU)
ScanSnap Organizer (HKLM-x32\...\{A78585DA-D110-4179-ADC0-34809B881CA8}) (Version: 4.0.14.2 - PFU LIMITED) Hidden
ScanSnap Organizer (HKLM-x32\...\{E58F3B88-3B3E-4F85-9323-04789D979C15}) (Version: V4.0L14 - PFU)
SchizoCopy version 1.1 (HKLM-x32\...\{8689DCB9-51EF-4670-BDE3-66461E0BB4D5}_is1) (Version: 1.1 - SchizoCopy)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Software Updater (HKLM-x32\...\{8DBC5A0A-31C4-46C7-B252-6B593EA11A87}) (Version: 4.3.7 - SEIKO EPSON CORPORATION)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.39052 - TeamViewer)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0019-0000-0000-0000000FF1CE}_PUBLISHERR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-001A-0000-0000-0000000FF1CE}_OUTLOOKR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Validity WBF DDK (HKLM\...\{DA83578A-7DB2-4CF6-9453-CF24C7917AB8}) (Version: 4.3.301.0 - Validity Sensors, Inc.)
Verizon Wireless Software Upgrade Assistant - Samsung(ar) (HKLM-x32\...\{3D355D7F-004B-4D8B-9AAC-E1B4F8F7A6E7}) (Version: 2.15.0508 - Samsung Electronics Co., Ltd.)
Verizon Wireless Software Utility Application for Android - Samsung (HKLM-x32\...\{BB5A0BB0-657F-48DC-A475-5503F39CED05}) (Version: 2.14.1202 - Samsung Electronics Co., Ltd.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
 
========================= Memory info: ===================================
Percentage of memory in use: 34%
Total physical RAM: 8087.31 MB
Available physical RAM: 5294.54 MB
Total Virtual: 16172.82 MB
Available Virtual: 13407.3 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:676.68 GB) (Free:180.44 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:21.66 GB) (Free:2.33 GB) NTFS
4 Drive f: (QUICKEN) (Removable) (Total:3.74 GB) (Free:3.42 GB) FAT32
 
========================= Users: ========================================
User accounts for \\KATHIMAY-HP
 
Administrator            Guest                    Kathi May                
UpdatusUser              
 
 
**** End of log ****

Edited by hamluis, 03 April 2016 - 04:13 PM.


#4 KathleenCulp

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Posted 02 April 2016 - 05:16 PM

Hi,

 

Check out this link to fix it.

 

https://support.microsoft.com/en-in/kb/2718841


Edited by Queen-Evie, 03 April 2016 - 11:30 AM.
spam link deleted


#5 KathiMay

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Posted 02 April 2016 - 05:19 PM

I found the hotfix, installed it, restarted, and it did not solve the problem. I was so excited, but it did not work for  me.



#6 TwinHeadedEagle

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Posted 02 April 2016 - 05:26 PM

You have a lot of serious errors on your system:
 
Error: (04/02/2016 11:57:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:55:40 AM on ‎4/‎2/‎2016 was unexpected.
 
Error: (04/02/2016 10:47:37 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:46:42 AM on ‎4/‎2/‎2016 was unexpected.
 
Error: (04/02/2016 10:42:54 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:41:53 AM on ‎4/‎2/‎2016 was unexpected.
 
Error: (04/02/2016 10:36:04 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:34:32 AM on ‎4/‎2/‎2016 was unexpected.
 
Error: (04/02/2016 09:58:18 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:57:06 AM on ‎4/‎2/‎2016 was unexpected.
 
Error: (04/02/2016 09:53:28 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:52:08 AM on ‎4/‎2/‎2016 was unexpected.
 
 
One that is probably a explanation of the issue is this one:

Error: (04/01/2016 01:04:17 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
 
Based on what I saw before, I would say that your hard drive is failing.
 
Let's see if Check Disk is going to reveal more. 

2eyjdoj.png Check Disk

chkdsk C: /r
  • Press the WindowsKey.png + R on your keyboard at the same time. Type cmd and click OK.
  • Copy/Enter the command below and press Enter:
  • You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
  • All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

  • Press the WindowsKey.png + R on your keyboard at the same time. Type eventvwr and click OK.
  • In the left panel, expand Windows Logs and then click on Application.
  • Now, on the right side, click on Filter Current Log.
  • Under Event Sources, check only Wininit and click OK.
  • Now you'll be presented with one or multiple Wininit logs.
  • Click on an entry corresponding to the date and time of the disk check.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the contents into your next reply.

Edited by TwinHeadedEagle, 02 April 2016 - 05:26 PM.


#7 KathiMay

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Posted 02 April 2016 - 06:11 PM

Log Name:      System

Source:        Microsoft-Windows-Wininit

Date:          4/2/2016 3:56:01 PM

Event ID:      11

Task Category: None

Level:         Warning

Keywords:     

User:          SYSTEM

Computer:      KathiMay-HP

Description:

Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Wininit" Guid="{206F6DEA-D3C5-4D10-BC72-989F03C8B84B}" />

    <EventID>11</EventID>

    <Version>0</Version>

    <Level>3</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x4000000000000000</Keywords>

    <TimeCreated SystemTime="2016-04-02T22:56:01.242104300Z" />

    <EventRecordID>537334</EventRecordID>

    <Correlation />

    <Execution ProcessID="752" ThreadID="772" />

    <Channel>System</Channel>

    <Computer>KathiMay-HP</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="StringCount">1</Data>

    <Data Name="String">C:\Windows\system32\nvinitx.dll</Data>

  </EventData>

</Event>



#8 TwinHeadedEagle

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Posted 03 April 2016 - 04:38 AM

Did CheckDisk finish after system restart?



#9 KathiMay

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Posted 03 April 2016 - 09:58 AM

I took all the steps you described, and posted the text. I think I did it all right. Do you think I did something wrong? The text I pasted was after the system restart and CheckDisk ran. I appreciate your followup. If I need to do the process again, I will do it now.



#10 TwinHeadedEagle

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Posted 03 April 2016 - 10:21 AM

No, this is not what I wanted. Correct report looks like this:

 

30dl9gh.jpg



#11 KathiMay

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Posted 03 April 2016 - 11:04 AM

I have the following log, but I must have done something wrong. I will try again. Log Name:      Application

Source:        Microsoft-Windows-Wininit

Date:          4/2/2016 3:56:21 PM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      KathiMay-HP

Description:

 

 

Checking file system on C:

The type of the file system is NTFS.

 

 

A disk check has been scheduled.

Windows will now check the disk.                        

 

CHKDSK is verifying files (stage 1 of 3)...

  560640 file records processed.                                        

 

File verification completed.

  4978 large file records processed.                                  

 

  0 bad file records processed.                                    

 

  2 EA records processed.                                          

 

  67 reparse records processed.                                     

 

CHKDSK is verifying indexes (stage 2 of 3)...

  670444 index entries processed.                                        

 

Index verification completed.

  0 unindexed files scanned.                                       

 

  0 unindexed files recovered.                                     

 

CHKDSK is verifying security descriptors (stage 3 of 3)...

  560640 file SDs/SIDs processed.                                       

 

Cleaning up 3521 unused index entries from index $SII of file 0x9.

Cleaning up 3521 unused index entries from index $SDH of file 0x9.

Cleaning up 3521 unused security descriptors.

CHKDSK is compacting the security descriptor stream

  54903 data files processed.                                          

 

CHKDSK is verifying Usn Journal...

  38128672 USN bytes processed.                                           

 

Usn Journal verification completed.

CHKDSK discovered free space marked as allocated in the

master file table (MFT) bitmap.

Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.

 

 709548031 KB total disk space.

 517014024 KB in 351109 files.

    199256 KB in 54906 indexes.

         0 KB in bad sectors.

    687391 KB in use by the system.

     65536 KB occupied by the log file.

 191647360 KB available on disk.

 

      4096 bytes in each allocation unit.

 177387007 total allocation units on disk.

  47911840 allocation units available on disk.

 

Internal Info:

00 8e 08 00 05 32 06 00 cc ce 0a 00 00 00 00 00  .....2..........

8e bb 00 00 43 00 00 00 00 00 00 00 00 00 00 00  ....C...........

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

 

Windows has finished checking your disk.

Please wait while your computer restarts.

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />

    <EventID Qualifiers="16384">1001</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-04-02T22:56:21.000000000Z" />

    <EventRecordID>166896</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>KathiMay-HP</Computer>

    <Security />

  </System>

  <EventData>

    <Data>

 

Checking file system on C:

The type of the file system is NTFS.

 

 

A disk check has been scheduled.

Windows will now check the disk.                         



#12 KathiMay

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Posted 03 April 2016 - 11:11 AM

Is this it? I will retry.

 

Log Name:      Application

Source:        Microsoft-Windows-Wininit

Date:          4/2/2016 3:56:21 PM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      KathiMay-HP

Description:

 

 

Checking file system on C:

The type of the file system is NTFS.

 

 

A disk check has been scheduled.

Windows will now check the disk.                        

 

CHKDSK is verifying files (stage 1 of 3)...

  560640 file records processed.                                        

 

File verification completed.

  4978 large file records processed.                                  

 

  0 bad file records processed.                                     

 

  2 EA records processed.                                          

 

  67 reparse records processed.                                     

 

CHKDSK is verifying indexes (stage 2 of 3)...

  670444 index entries processed.                                       

 

Index verification completed.

  0 unindexed files scanned.                                       

 

  0 unindexed files recovered.                                     

 

CHKDSK is verifying security descriptors (stage 3 of 3)...

  560640 file SDs/SIDs processed.                                       

 

Cleaning up 3521 unused index entries from index $SII of file 0x9.

Cleaning up 3521 unused index entries from index $SDH of file 0x9.

Cleaning up 3521 unused security descriptors.

CHKDSK is compacting the security descriptor stream

  54903 data files processed.                                          

 

CHKDSK is verifying Usn Journal...

  38128672 USN bytes processed.                                            

 

Usn Journal verification completed.

CHKDSK discovered free space marked as allocated in the

master file table (MFT) bitmap.

Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.

 

 709548031 KB total disk space.

 517014024 KB in 351109 files.

    199256 KB in 54906 indexes.

         0 KB in bad sectors.

    687391 KB in use by the system.

     65536 KB occupied by the log file.

 191647360 KB available on disk.

 

      4096 bytes in each allocation unit.

 177387007 total allocation units on disk.

  47911840 allocation units available on disk.

 

Internal Info:

00 8e 08 00 05 32 06 00 cc ce 0a 00 00 00 00 00  .....2..........

8e bb 00 00 43 00 00 00 00 00 00 00 00 00 00 00  ....C...........

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

 

Windows has finished checking your disk.

Please wait while your computer restarts.

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />

    <EventID Qualifiers="16384">1001</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-04-02T22:56:21.000000000Z" />

    <EventRecordID>166896</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>KathiMay-HP</Computer>

    <Security />

  </System>

  <EventData>

    <Data>

 

Checking file system on C:

The type of the file system is NTFS.

 

 

A disk check has been scheduled.

Windows will now check the disk.                        

 

CHKDSK is verifying files (stage 1 of 3)...

  560640 file records processed.                                        

 

File verification completed.

  4978 large file records processed.                                  

 

  0 bad file records processed.                                     

 

  2 EA records processed.                                          

 

  67 reparse records processed.                                     

 

CHKDSK is verifying indexes (stage 2 of 3)...

  670444 index entries processed.                                        

 

Index verification completed.

  0 unindexed files scanned.                                       

 

  0 unindexed files recovered.                                     

 

CHKDSK is verifying security descriptors (stage 3 of 3)...

  560640 file SDs/SIDs processed.                                       

 

Cleaning up 3521 unused index entries from index $SII of file 0x9.

Cleaning up 3521 unused index entries from index $SDH of file 0x9.

Cleaning up 3521 unused security descriptors.

CHKDSK is compacting the security descriptor stream

  54903 data files processed.                                          

 

CHKDSK is verifying Usn Journal...

  38128672 USN bytes processed.                                           

 

Usn Journal verification completed.

CHKDSK discovered free space marked as allocated in the

master file table (MFT) bitmap.

Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.

 

 709548031 KB total disk space.

 517014024 KB in 351109 files.

    199256 KB in 54906 indexes.

         0 KB in bad sectors.

    687391 KB in use by the system.

     65536 KB occupied by the log file.

 191647360 KB available on disk.

 

      4096 bytes in each allocation unit.

 177387007 total allocation units on disk.

  47911840 allocation units available on disk.

 

Internal Info:

00 8e 08 00 05 32 06 00 cc ce 0a 00 00 00 00 00  .....2..........

8e bb 00 00 43 00 00 00 00 00 00 00 00 00 00 00  ....C...........



#13 KathiMay

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Posted 03 April 2016 - 11:46 AM

I went through the process again, I hope this is right.

 

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          4/3/2016 9:38:50 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      KathiMay-HP
Description:
 
 
Checking file system on C:
The type of the file system is NTFS.
 
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 3)...
  560640 file records processed.                                         
 
File verification completed.
  4974 large file records processed.                                   
 
  0 bad file records processed.                                     
 
  2 EA records processed.                                           
 
  67 reparse records processed.                                      
 
CHKDSK is verifying indexes (stage 2 of 3)...
  670478 index entries processed.                                        
 
Index verification completed.
  0 unindexed files scanned.                                        
 
  0 unindexed files recovered.                                      
 
CHKDSK is verifying security descriptors (stage 3 of 3)...
  560640 file SDs/SIDs processed.                                        
 
Cleaning up 22 unused index entries from index $SII of file 0x9.
Cleaning up 22 unused index entries from index $SDH of file 0x9.
Cleaning up 22 unused security descriptors.
Security descriptor verification completed.
  54920 data files processed.                                           
 
CHKDSK is verifying Usn Journal...
  35553368 USN bytes processed.                                            
 
Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
 
 709548031 KB total disk space.
 514562236 KB in 351597 files.
    199456 KB in 54921 indexes.
         0 KB in bad sectors.
    685387 KB in use by the system.
     65536 KB occupied by the log file.
 194100952 KB available on disk.
 
      4096 bytes in each allocation unit.
 177387007 total allocation units on disk.
  48525238 allocation units available on disk.
 
Internal Info:
00 8e 08 00 fe 33 06 00 c0 d1 0a 00 00 00 00 00  .....3..........
98 bb 00 00 43 00 00 00 00 00 00 00 00 00 00 00  ....C...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
 
Windows has finished checking your disk.
Please wait while your computer restarts.
 
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-04-03T16:38:50.000000000Z" />
    <EventRecordID>167022</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>KathiMay-HP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
 
Checking file system on C:
The type of the file system is NTFS.
 
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 3)...
  560640 file records processed.                                         
 
File verification completed.
  4974 large file records processed.                                   
 
  0 bad file records processed.                                     
 
  2 EA records processed.                                           
 
  67 reparse records processed.                                      
 
CHKDSK is verifying indexes (stage 2 of 3)...
  670478 index entries processed.                                        
 
Index verification completed.
  0 unindexed files scanned.                                        
 
  0 unindexed files recovered.                                      
 
CHKDSK is verifying security descriptors (stage 3 of 3)...
  560640 file SDs/SIDs processed.                                        
 
Cleaning up 22 unused index entries from index $SII of file 0x9.
Cleaning up 22 unused index entries from index $SDH of file 0x9.
Cleaning up 22 unused security descriptors.
Security descriptor verification completed.
  54920 data files processed.                                           
 
CHKDSK is verifying Usn Journal...
  35553368 USN bytes processed.                                            
 
Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
 
 709548031 KB total disk space.
 514562236 KB in 351597 files.
    199456 KB in 54921 indexes.
         0 KB in bad sectors.
    685387 KB in use by the system.
     65536 KB occupied by the log file.
 194100952 KB available on disk.
 
      4096 bytes in each allocation unit.
 177387007 total allocation units on disk.
  48525238 allocation units available on disk.
 
Internal Info:
00 8e 08 00 fe 33 06 00 c0 d1 0a 00 00 00 00 00  .....3..........
98 bb 00 00 43 00 00 00 00 00 00 00 00 00 00 00  ....C...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
 
Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>


#14 TwinHeadedEagle

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Posted 03 April 2016 - 01:01 PM

Yes, this report is okay. Did something change now?



#15 dc3

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Posted 03 April 2016 - 01:13 PM

Please post the Speccy Snapshot which Louis requested.

 

Adobe Reader X is no longer supported.  Using this has the potential of being a security problem.  I would suggest updating to Adobe Reader XI.

 

You have CCleaner installed.  This is a useful tool, but I would suggest not using its registry cleaner.  

 

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
 
Why you should not use Registry Cleaners and Optimization Tools
 
There are numerous programs which purport to improve system performance, make repairs and tune up a computer. Many of them include such features as a registry cleaner, registry optimizer, disk optimizer, etc. Some of these programs even incorporate optimization and registry cleaning features alongside anti-malware capabilities. These registry cleaners and optimizers claim to speed up your computer by finding and removing orphaned and corrupt registry entries that are responsible for slowing down system performance. There is no statistical evidence to back such claims. Advertisements to do so are borderline scams intended to goad users into using an unnecessary and potential dangerous product.
 
Credit for this goes to Quietman7, one of our Global Moderators.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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