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HP Envy laptop with Windows 8.1 infected Trojan, DNS Hijack, .dll


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24 replies to this topic

#1 JediRevan

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Posted 02 April 2016 - 11:09 AM

Greetings, I am new here so I'll post as much as I know.

 

Bought my laptop, had a trial of Norton. After it expired, I removed it and stayed with Malwarebytes and Windows Defender. I purchased in 2014 Emsisoft Internet Security and it expired last October. Since then, I again only had Malwarebytes and Windows Defender.

 

One day, I ran a full scan with Defender, and it found Trojan:Win32/Dynamer!ac. I clicked on "Clean", and after 1 hour of hanging, it gave me an error saying it could not be done. I did a full scan with Malwarebytes 1.75, and it found nothing. I downloaded Emsisoft Emergency Kit, and it found nothing. I downloaded Reason Core Security, and it found Host File DNS Hijack (hijacks microsoft.com) and PUP.Dealply. The latter is in quarantine, but I don't know what it did with the Host File DNS because it is not in quarantine, and every time I visit a Microsoft site to log in, it reloads and spams my login screen every 0.5 seconds till it crashes.

 

I also downloaded and ran a scan with HerdProtect, and it found a couple of .dll that had no recommendation what to do with them. Someone recommended I download Windows Defender Offline and boot into it so it can scan before Windows loads to eliminate that Trojan from before. I disabled Secure boot, and after booting from USB key with the program on it, my laptop would freeze after "Windows is loading files", at the Windows logo screen.

 

So my laptop is infested with a whole lot of things that I have no idea what they do and need help. I think my desktop is not infested, so I can use it to do any bootable USB program if necessary for the laptop. My laptop does not have a CD-DVD tray, only USB. Windows is 8, upgraded to 8.1 with free offer, and 64 bit. Thank you for the help.



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#2 Broni

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Posted 02 April 2016 - 03:27 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 JediRevan

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Posted 02 April 2016 - 04:50 PM

I will post after each step in case something happens.

 

Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Windows Defender   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Spybot Anti-Beacon    
 Malwarebytes Anti-Malware version 1.75.0.1300  
 MBAM out of Date!  
 Java 8 Update 77  
 Java version 32-bit out of Date!
 Adobe Flash Player     21.0.0.197  
 Mozilla Firefox (45.0.1)
 Google Chrome (49.0.2623.110)
 Google Chrome (49.0.2623.87)
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````



#4 JediRevan

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Posted 02 April 2016 - 04:53 PM

Farbar Service Scanner Version: 27-01-2016
Ran by Mclane (administrator) on 02-04-2016 at 17:52:50
Running from "C:\Users\Mclane\Desktop"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****



#5 JediRevan

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Posted 02 April 2016 - 04:56 PM

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Mclane (administrator) on 02-04-2016 at 17:55:46
Running from "C:\Users\Mclane\Desktop"
Microsoft Windows 8.1  (X64)
Model: HP ENVY 15 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================
0.0.0.0    telemetry.appex.bing.net
0.0.0.0    vortex-bn2.metron.live.com.nsatc.net
0.0.0.0    vortex-cy2.metron.live.com.nsatc.net
0.0.0.0    watson.live.com
0.0.0.0    feedback.windows.com
0.0.0.0    vortex-bn2.metron.live.com.nsatc.net
0.0.0.0    vortex-cy2.metron.live.com.nsatc.net0.0.0.0 0.0.0.0 # fix for traceroute and netstat display anomaly
0.0.0.0 tracking.opencandy.com.s3.amazonaws.com
0.0.0.0 media.opencandy.com
0.0.0.0 cdn.opencandy.com
0.0.0.0 tracking.opencandy.com
0.0.0.0 api.opencandy.com
0.0.0.0 api.recommendedsw.com
0.0.0.0 installer.betterinstaller.com
0.0.0.0 installer.filebulldog.com
0.0.0.0 d3oxtn1x3b8d7i.cloudfront.net
0.0.0.0 inno.bisrv.com
0.0.0.0 nsis.bisrv.com
0.0.0.0 cdn.file2desktop.com
0.0.0.0 cdn.goateastcach.us
0.0.0.0 cdn.guttastatdk.us
0.0.0.0 cdn.inskinmedia.com
0.0.0.0 cdn.insta.oibundles2.com
0.0.0.0 cdn.insta.playbryte.com
0.0.0.0 cdn.llogetfastcach.us
0.0.0.0 cdn.montiera.com
0.0.0.0 cdn.msdwnld.com
0.0.0.0 cdn.mypcbackup.com
0.0.0.0 cdn.ppdownload.com
0.0.0.0 cdn.riceateastcach.us

There are 10 entries.

========================= IP Configuration: ================================

Intel® Centrino® Wireless-N 2230 = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : HPEnvy
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 68-17-29-90-6B-3C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : F0-92-1C-58-DC-E8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel® Centrino® Wireless-N 2230
   Physical Address. . . . . . . . . : 68-17-29-90-6B-3B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b9bc:18e3:efb6:2e88%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.221(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : April 2, 2016 1:25:17 AM
   Lease Expires . . . . . . . . . . : April 3, 2016 5:42:46 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 208148265
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-25-8A-DA-F0-92-1C-58-DC-E8
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 13:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:3095:797:3f57:fe22(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3095:797:3f57:fe22%5(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 184549376
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-25-8A-DA-F0-92-1C-58-DC-E8
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{AD852991-4390-4CCB-A956-2E9E4C49CD89}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  router.asus.com
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:4006:80d::100e
      173.194.123.105
      173.194.123.100
      173.194.123.99
      173.194.123.96
      173.194.123.97
      173.194.123.104
      173.194.123.102
      173.194.123.110
      173.194.123.98
      173.194.123.103
      173.194.123.101


Pinging google.com [173.194.123.101] with 32 bytes of data:
Reply from 173.194.123.101: bytes=32 time=22ms TTL=52
Reply from 173.194.123.101: bytes=32 time=27ms TTL=52

Ping statistics for 173.194.123.101:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 27ms, Average = 24ms
Server:  router.asus.com
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
      2001:4998:58:c02::a9
      2001:4998:c:a06::2:4008
      206.190.36.45
      98.139.183.24
      98.138.253.109


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=89ms TTL=46
Reply from 206.190.36.45: bytes=32 time=84ms TTL=46

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 84ms, Maximum = 89ms, Average = 86ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  6...68 17 29 90 6b 3c ......Microsoft Wi-Fi Direct Virtual Adapter
  4...f0 92 1c 58 dc e8 ......Realtek PCIe GBE Family Controller
  3...68 17 29 90 6b 3b ......Intel® Centrino® Wireless-N 2230
  1...........................Software Loopback Interface 1
  5...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.221     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.221    281
    192.168.1.221  255.255.255.255         On-link     192.168.1.221    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.221    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.221    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.221    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  5    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  5    306 2001::/32                On-link
  5    306 2001:0:9d38:6abd:3095:797:3f57:fe22/128
                                    On-link
  3    281 fe80::/64                On-link
  5    306 fe80::/64                On-link
  5    306 fe80::3095:797:3f57:fe22/128
                                    On-link
  3    281 fe80::b9bc:18e3:efb6:2e88/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    281 ff00::/8                 On-link
  5    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/02/2016 12:45:05 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20911 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 10ac

Start Time: 01d18cfe4c121e7a

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 3f9d5b30-f8f2-11e5-bef5-f0921c58dce8

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (04/02/2016 12:18:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: rsUI.exe, version: 1.1.1.0, time stamp: 0x567c039f
Faulting module name: LSASRV.dll, version: 6.3.9600.18192, time stamp: 0x56929054
Exception code: 0xc0000005
Fault offset: 0x000000000004f4ea
Faulting process id: 0x16d4
Faulting application start time: 0xrsUI.exe0
Faulting application path: rsUI.exe1
Faulting module path: rsUI.exe2
Report Id: rsUI.exe3
Faulting package full name: rsUI.exe4
Faulting package-relative application ID: rsUI.exe5

Error: (04/02/2016 11:59:36 AM) (Source: Application Error) (User: )
Description: Faulting application name: rsUI.exe, version: 1.1.1.0, time stamp: 0x567c039f
Faulting module name: LSASRV.dll, version: 6.3.9600.18192, time stamp: 0x56929054
Exception code: 0xc0000005
Fault offset: 0x000000000004f4ea
Faulting process id: 0x16d4
Faulting application start time: 0xrsUI.exe0
Faulting application path: rsUI.exe1
Faulting module path: rsUI.exe2
Report Id: rsUI.exe3
Faulting package full name: rsUI.exe4
Faulting package-relative application ID: rsUI.exe5

Error: (04/02/2016 11:04:35 AM) (Source: Application Error) (User: )
Description: Faulting application name: herdProtectScan.exe, version: 1.0.3.9, time stamp: 0x549300f9
Faulting module name: LSASRV.dll, version: 6.3.9600.18192, time stamp: 0x56929054
Exception code: 0xc0000005
Fault offset: 0x000000000004f4ea
Faulting process id: 0x758
Faulting application start time: 0xherdProtectScan.exe0
Faulting application path: herdProtectScan.exe1
Faulting module path: herdProtectScan.exe2
Report Id: herdProtectScan.exe3
Faulting package full name: herdProtectScan.exe4
Faulting package-relative application ID: herdProtectScan.exe5

Error: (04/02/2016 01:25:42 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (04/02/2016 01:20:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_PcaSvc, version: 6.3.9600.17415, time stamp: 0x54504177
Faulting module name: ntdll.dll, version: 6.3.9600.18233, time stamp: 0x56bb4ebb
Exception code: 0xc0000008
Fault offset: 0x00000000000925fa
Faulting process id: 0x2bc
Faulting application start time: 0xsvchost.exe_PcaSvc0
Faulting application path: svchost.exe_PcaSvc1
Faulting module path: svchost.exe_PcaSvc2
Report Id: svchost.exe_PcaSvc3
Faulting package full name: svchost.exe_PcaSvc4
Faulting package-relative application ID: svchost.exe_PcaSvc5

Error: (04/02/2016 01:04:50 AM) (Source: Application Error) (User: )
Description: Faulting application name: herdProtectScan.exe, version: 1.0.3.9, time stamp: 0x549300f9
Faulting module name: LSASRV.dll, version: 6.3.9600.18192, time stamp: 0x56929054
Exception code: 0xc0000005
Fault offset: 0x000000000004f4ea
Faulting process id: 0x120c
Faulting application start time: 0xherdProtectScan.exe0
Faulting application path: herdProtectScan.exe1
Faulting module path: herdProtectScan.exe2
Report Id: herdProtectScan.exe3
Faulting package full name: herdProtectScan.exe4
Faulting package-relative application ID: herdProtectScan.exe5

Error: (04/02/2016 01:00:05 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest.

Error: (04/02/2016 12:52:48 AM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20911 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1508

Start Time: 01d18c9ac908ff1f

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: bc8f1870-f88e-11e5-bef4-f0921c58dce8

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (04/02/2016 12:45:23 AM) (Source: Application Error) (User: )
Description: Faulting application name: herdProtectScan.exe, version: 1.0.3.9, time stamp: 0x549300f9
Faulting module name: LSASRV.dll, version: 6.3.9600.18192, time stamp: 0x56929054
Exception code: 0xc0000005
Fault offset: 0x000000000004f4ea
Faulting process id: 0x120c
Faulting application start time: 0xherdProtectScan.exe0
Faulting application path: herdProtectScan.exe1
Faulting module path: herdProtectScan.exe2
Report Id: herdProtectScan.exe3
Faulting package full name: herdProtectScan.exe4
Faulting package-relative application ID: herdProtectScan.exe5


System errors:
=============
Error: (04/02/2016 01:20:14 AM) (Source: Service Control Manager) (User: )
Description: The Windows Driver Foundation - User-mode Driver Framework service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (04/02/2016 01:20:14 AM) (Source: Service Control Manager) (User: )
Description: The WLAN AutoConfig service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (04/02/2016 01:20:14 AM) (Source: Service Control Manager) (User: )
Description: The Diagnostic System Host service terminated unexpectedly.  It has done this 1 time(s).

Error: (04/02/2016 01:20:14 AM) (Source: Service Control Manager) (User: )
Description: The Distributed Link Tracking Client service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (04/02/2016 01:20:14 AM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (04/02/2016 01:20:14 AM) (Source: Service Control Manager) (User: )
Description: The Program Compatibility Assistant Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (04/02/2016 01:20:14 AM) (Source: Service Control Manager) (User: )
Description: The Network Connection Broker service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (04/02/2016 01:20:14 AM) (Source: Service Control Manager) (User: )
Description: The Device Association Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (04/02/2016 01:20:14 AM) (Source: Service Control Manager) (User: )
Description: The Windows Audio Endpoint Builder service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (04/01/2016 01:31:26 PM) (Source: DCOM) (User: HPEnvy)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}HPEnvyDarth BaneS-1-5-21-1963612634-1405350177-4055637483-1006LocalHost (Using LRPC)UnavailableUnavailable


Microsoft Office Sessions:
=========================
Error: (04/02/2016 12:45:05 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2091110ac01d18cfe4c121e7a4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe3f9d5b30-f8f2-11e5-bef5-f0921c58dce8microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (04/02/2016 12:18:43 PM) (Source: Application Error)(User: )
Description: rsUI.exe1.1.1.0567c039fLSASRV.dll6.3.9600.1819256929054c0000005000000000004f4ea16d401d18cf0dcd24e4eC:\Program Files\Reason\Security\rsUI.exeC:\WINDOWS\SYSTEM32\LSASRV.dll91166462-f8ee-11e5-bef5-f0921c58dce8

Error: (04/02/2016 11:59:36 AM) (Source: Application Error)(User: )
Description: rsUI.exe1.1.1.0567c039fLSASRV.dll6.3.9600.1819256929054c0000005000000000004f4ea16d401d18cf0dcd24e4eC:\Program Files\Reason\Security\rsUI.exeC:\WINDOWS\SYSTEM32\LSASRV.dlle5910ef3-f8eb-11e5-bef5-f0921c58dce8

Error: (04/02/2016 11:04:35 AM) (Source: Application Error)(User: )
Description: herdProtectScan.exe1.0.3.9549300f9LSASRV.dll6.3.9600.1819256929054c0000005000000000004f4ea75801d18cf0c3d99cc4C:\Program Files\Reason\herdProtect\Scanner\herdProtectScan.exeC:\WINDOWS\SYSTEM32\LSASRV.dll3625f5c1-f8e4-11e5-bef5-f0921c58dce8

Error: (04/02/2016 01:25:42 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (04/02/2016 01:20:03 AM) (Source: Application Error)(User: )
Description: svchost.exe_PcaSvc6.3.9600.1741554504177ntdll.dll6.3.9600.1823356bb4ebbc000000800000000000925fa2bc01d18c48ad470f27C:\WINDOWS\System32\svchost.exeC:\WINDOWS\SYSTEM32\ntdll.dll8d6c61a2-f892-11e5-bef4-f0921c58dce8

Error: (04/02/2016 01:04:50 AM) (Source: Application Error)(User: )
Description: herdProtectScan.exe1.0.3.9549300f9LSASRV.dll6.3.9600.1819256929054c0000005000000000004f4ea120c01d18c9a45438a96C:\Program Files\Reason\herdProtect\Scanner\herdProtectScan.exeC:\WINDOWS\SYSTEM32\LSASRV.dll6d5201c2-f890-11e5-bef4-f0921c58dce8

Error: (04/02/2016 01:00:05 AM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifestc:\users\mclane\desktop\esetsmartinstaller_enu.exe

Error: (04/02/2016 12:52:48 AM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20911150801d18c9ac908ff1f4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exebc8f1870-f88e-11e5-bef4-f0921c58dce8microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (04/02/2016 12:45:23 AM) (Source: Application Error)(User: )
Description: herdProtectScan.exe1.0.3.9549300f9LSASRV.dll6.3.9600.1819256929054c0000005000000000004f4ea120c01d18c9a45438a96C:\Program Files\Reason\herdProtect\Scanner\herdProtectScan.exeC:\WINDOWS\SYSTEM32\LSASRV.dllb5dd3f57-f88d-11e5-bef4-f0921c58dce8


CodeIntegrity Errors:
===================================
  Date: 2016-04-02 12:55:58.285
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-02 12:55:58.083
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-02 12:55:57.872
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-02 00:07:39.023
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-02 00:07:38.836
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-02 00:07:38.601
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-02 00:07:38.414
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-02 00:07:38.226
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-01 23:56:14.431
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-01 23:56:14.165
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.


=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.197 - Adobe Systems Incorporated)
AuthenTec TrueAPI 64-bit (HKLM\...\{EBC0CC3F-B7A1-4FC8-8014-4C7BFD3925E8}) (Version: 1.6.0.87 - AuthenTec, Inc.) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.05 - Piriform)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Galerie de photos (HKLM-x32\...\{446CC8CE-0E90-44F7-ADD0-774B243EF090}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.110 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
herdProtect Anti-Malware Scanner (HKLM-x32\...\herdProtectScan) (Version: 1.0 - Reason Company Software Inc.)
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP 3D DriveGuard (HKLM-x32\...\{AE2F1669-5B1F-47C5-B639-78D74DD0BCE4}) (Version: 6.0.9.1 - Hewlett-Packard Company)
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: 1.0 - Meridian Audio Ltd)
HP CoolSense (HKLM-x32\...\{11AF9A96-6D83-4C3B-8DCB-16EA2A358E3F}) (Version: 2.10.51 - Hewlett-Packard Company)
HP Documentation (HKLM-x32\...\{0FEE0C28-850D-4AC0-92E7-57D214134102}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Launch Box (HKLM\...\{5A847522-375C-4D05-BD3D-88C450CC047F}) (Version: 1.1.5 - Hewlett-Packard Company)
HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)
HP Quick Start (HKLM-x32\...\{574F0207-8E98-46CD-8F79-318348C98C46}) (Version: 1.0.4660.30220 - Hewlett-Packard)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.6317.4309 - Hewlett-Packard)
HP SimplePass (HKLM-x32\...\{34C821CA-6B55-44A0-8A9B-2EF471D6019E}) (Version: 6.0.100.272 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{3AF15EEA-8EDF-4393-BB6C-CF8A9986486A}) (Version: 7.3.35.20 - Hewlett-Packard Company)
HP System Event Utility (HKLM-x32\...\{C27D60E4-3132-45A3-A71A-E3BD1DA3F794}) (Version: 1.0.4 - Hewlett-Packard Company)
HP Utility Center (HKLM\...\{D2CC454E-69D8-4640-B9EE-5A272DF3404C}) (Version: 2.4.4 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{941DE69D-6CEE-4171-8F1F-3D7E352AA498}) (Version: 1.0.6.1 - Hewlett-Packard Company)
HPDetect (HKLM-x32\...\{CCCDD476-98F9-4B06-91DB-23F27CEC3BE1}) (Version: 1.0.0.0 - HP)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6491.0 - IDT)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.30.1349 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3958 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{DA2600C1-6BDF-4FD1-1211-148929CC1385}) (Version: 2.6.1211.0294 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.0.7.1002 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 3.0.0.63463 - Intel Corporation)
Intel® Smart Connect Technology 4.0 x64 (HKLM\...\{5D1D65C3-E6D3-4751-AEFD-CAB4E3EB85F2}) (Version: 4.0.41.2072 - Intel)
Intel® Update Manager (HKLM-x32\...\{B991A1BC-DE0F-41B3-9037-B2F948F706EC}) (Version: 3.1.1228 - Intel Corporation)
Intel® WiDi (HKLM\...\{C605440F-2748-435F-9F29-EB1C8134856F}) (Version: 4.1.17.0 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{8e41467d-297e-496d-8b0f-e771b6c87c06}) (Version: 16.11.0 - Intel Corporation)
Java 8 Update 77 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218077F0}) (Version: 8.0.770.3 - Oracle Corporation)
Kodi (HKCU\...\Kodi) (Version:  - XBMC-Foundation)
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{42AA4CA8-DCD8-4308-BCAB-0B6D75856A9D}) (Version: 3.5.95.0 - Microsoft Corporation)
Microsoft Games for Windows Marketplace (HKLM-x32\...\{67F42018-F647-4D3C-BE62-F8CB4FE2FCD5}) (Version: 3.5.67.0 - Microsoft Corporation)
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 15.0.4805.1003 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{A17946CA-18E5-4CF0-8D55-A56D804718F8}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 45.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 45.0.1 (x86 en-US)) (Version: 45.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 45.0.1.5918 - Mozilla)
MPC-HC 1.7.5 (64-bit) (HKLM\...\{2ACBF1FA-F5C3-4B19-A774-B22A31F231B9}_is1) (Version: 1.7.5 - MPC-HC Team)
NVIDIA GeForce Experience 2.9.1.22 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.9.1.22 - NVIDIA Corporation)
NVIDIA Graphics Driver 361.43 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 361.43 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4805.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4805.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4805.1003 - Microsoft Corporation) Hidden
Potplayer-64 Bits (HKLM\...\PotPlayer64) (Version:  - Daum Kakao Corp.)
Quantum of Solace™ (HKLM-x32\...\{CDF29D6C-AA05-49F9-A55A-89C2F8F4F46E}) (Version: 1.00.0000 - Activision) Hidden
Quantum of Solace™ (HKLM-x32\...\InstallShield_{CDF29D6C-AA05-49F9-A55A-89C2F8F4F46E}) (Version: 1.1 - Activision)
Quantum of Solace™ 1.1 Patch (HKLM-x32\...\{A1644527-B0FF-485B-8412-3C7504A2F188}) (Version: 1.1 - Activision) Hidden
Quantum of Solace™ 1.1 Patch (HKLM-x32\...\InstallShield_{A1644527-B0FF-485B-8412-3C7504A2F188}) (Version:  - ) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.10.1226.2012 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{0D61A55C-3ADC-409F-BF5B-A1766D1F5944}) (Version: 6.2.9200.29053 - Realtek Semiconductor Corp.)
Reason Core Security (HKLM-x32\...\Reason Core Security) (Version: 1.1.1.0 - Reason Software Company Inc.)
Red Faction Guerrilla (HKLM-x32\...\{A357EF4C-2B6F-4980-ACA9-B1E42A74D7F3}) (Version: 1.00.0000 - Volition Inc.) Hidden
Red Faction Guerrilla (HKLM-x32\...\InstallShield_{A357EF4C-2B6F-4980-ACA9-B1E42A74D7F3}) (Version: 1.00.0000 - Volition Inc.)
Red Faction: Guerrilla (HKLM-x32\...\{54510837-BD04-4C32-9676-DB1000038201}) (Version: 1.0.0003.130 - THQ) Hidden
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.0260 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.9.1.22 - NVIDIA Corporation) Hidden
Skype Web Plugin (HKLM-x32\...\{95DC2B0B-2FE2-4574-B90D-0C3F70A1D67A}) (Version: 7.16.0.22 - Skype Technologies S.A.)
Skype™ 7.18 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.18.103 - Skype Technologies S.A.)
Spybot Anti-Beacon (HKLM-x32\...\{419A7FCF-93E1-474D-BFE9-987CF3F90C88}_is1) (Version: 1.5 - Safer-Networking Ltd.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics ClickPad Driver (HKLM\...\SynTPDeinstKey) (Version: 16.5.3.3 - Synaptics Incorporated)
Validity WBF DDK (HKLM\...\{B80C52A3-7666-4068-A371-7867F51E68EB}) (Version: 4.5.122.0 - Validity Sensors, Inc.)
Vuze (HKLM\...\8461-7759-5462-8226) (Version: 5.6.2.0 - Azureus Software, Inc.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 8081.27 MB
Available physical RAM: 5734.35 MB
Total Virtual: 9361.27 MB
Available Virtual: 6833.59 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:902.64 GB) (Free:469.45 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:27.32 GB) (Free:2.71 GB) NTFS

========================= Users: ========================================

User accounts for \\HPENVY

Administrator            Darth Bane               Guest                    
Mclane                   

========================= Restore Points ==================================

02-04-2016 17:04:06 Scheduled Checkpoint

**** End of log ****
 



#6 JediRevan

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Posted 02 April 2016 - 05:30 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2016-04-02
Scan Time: 6:00 PM
Logfile:
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.04.02.06
Rootkit Database: v2016.03.30.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Mclane

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 439388
Time Elapsed: 28 min, 2 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#7 JediRevan

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Posted 02 April 2016 - 05:45 PM

This is the 1 thing I got when launching the Malwarebytes antirootkit

 

Registry value "AppInit_Dlls" has been found, which may be caused by rootkit activity.

Note: Press "No" button if you're not sure. If the tool crashes or terminaes unexpectedly during a system scan, restart the tool press "Yes" should this message appear again.

Do you want to remove this value and restart the tool?

 

First I clicked No, tried to update the software but it would hang. Now I pressed Yes, and it updated fine.



#8 Broni

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Posted 02 April 2016 - 06:00 PM

Press "No".


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#9 JediRevan

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Posted 02 April 2016 - 06:33 PM

Rkill 2.8.3 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 04/02/2016 07:30:46 PM in x64 mode.
Windows Version: Windows 8.1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  0.0.0.0    telemetry.appex.bing.net
  0.0.0.0    vortex-bn2.metron.live.com.nsatc.net
  0.0.0.0    vortex-cy2.metron.live.com.nsatc.net
  0.0.0.0    watson.live.com
  0.0.0.0    feedback.windows.com
  0.0.0.0    vortex-bn2.metron.live.com.nsatc.net
  0.0.0.0    vortex-cy2.metron.live.com.nsatc.net
  0.0.0.0 0.0.0.0 # fix for traceroute and netstat display anomaly
  0.0.0.0 tracking.opencandy.com.s3.amazonaws.com
  0.0.0.0 media.opencandy.com
  0.0.0.0 cdn.opencandy.com
  0.0.0.0 tracking.opencandy.com
  0.0.0.0 api.opencandy.com
  0.0.0.0 api.recommendedsw.com
  0.0.0.0 installer.betterinstaller.com
  0.0.0.0 installer.filebulldog.com
  0.0.0.0 d3oxtn1x3b8d7i.cloudfront.net
  0.0.0.0 inno.bisrv.com
  0.0.0.0 nsis.bisrv.com
  0.0.0.0 cdn.file2desktop.com

  20 out of 42 HOSTS entries shown.
  Please review HOSTS file for further entries.

Program finished at: 04/02/2016 07:32:07 PM
Execution time: 0 hours(s), 1 minute(s), and 21 seconds(s)
 



#10 JediRevan

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Posted 02 April 2016 - 06:36 PM

I ran the first tool and it took a while to do the miscellaneous stuff. I thought it froze so I downloaded the one from the second link and let it run till the end this time when I saw that it would also take a while to do that stuff.

 

The first time it ran, it found 1 process to kill



#11 Broni

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Posted 02 April 2016 - 06:39 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#12 JediRevan

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Posted 02 April 2016 - 06:58 PM

# AdwCleaner v5.108 - Logfile created 02/04/2016 at 19:53:38
# Updated 30/03/2016 by Xplode
# Database : 2016-03-30.1 [Server]
# Operating system : Windows 8.1  (x64)
# Username : Mclane - HPENVY
# Running from : C:\Users\Mclane\Desktop\adwcleaner_5.108.exe
# Option : Clean
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****


***** [ Files ] *****


***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

[-] [C:\Users\Mclane\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com
[-] [C:\Users\Darth Bane\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com

*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [915 bytes] - [02/04/2016 19:53:38]
C:\AdwCleaner\AdwCleaner[S1].txt - [964 bytes] - [02/04/2016 19:52:24]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [1059 bytes] ##########
 



#13 JediRevan

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Posted 02 April 2016 - 07:03 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.4 (03.14.2016)
Operating System: Windows 8.1 x64
Ran by Mclane (Administrator) on 2016-04-02 at 19:59:57.84
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 1

Successfully deleted: C:\Users\Mclane\AppData\Roaming\Mozilla\Firefox\Profiles\zl7aga9h.default-1447145701280\extensions\support@lastpass.com\data\_locales\es_419 (Folder)



Registry: 2

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{29790FDA-9366-425C-851B-F168CFF13096} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{29790FDA-9366-425C-851B-F168CFF13096} (Registry Key)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 2016-04-02 at 20:02:14.65
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#14 JediRevan

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Posted 02 April 2016 - 07:09 PM

After installing Sophos and clicking finish, all of my hidden icons disappeared except for Nvidia and action center.



#15 Broni

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Posted 02 April 2016 - 07:15 PM

Restart computer.


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