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Windows 7 Ultimate Not Saving Printer Driver for Dell v305


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11 replies to this topic

#1 rslebeck

rslebeck

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Posted 02 April 2016 - 10:09 AM

Hi all!  I just signed this website and I'm so glad!!!

 

Here  is my question.  I have  an HP Pavilion dx4 Notebook and a Dell v305 inkjet printer.  When the system goes to sleep, it is forgetting the driver I've installed, and I have to keep reinstalling it!!  What am I doing wrong?  I'm using Dell's Install Utility that automatically installs and then checks that it's working.  And it appears to save said driver in Windows 7 Ultimate.  Am I supposed to be doing something else as well??  Help in Seattle!!



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#2 hamluis

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Posted 02 April 2016 - 02:36 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 rslebeck

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Posted 02 April 2016 - 03:59 PM

You're awesome Louis!  Thanks for your time.  As requested, here is the results of the 3 checked items:

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by User (administrator) on 02-04-2016 at 13:51:18
Running from "C:\Users\User\Desktop\SECURITY PROTECTION\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: HP Pavilion dv4 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/02/2016 09:24:25 AM) (Source: HP Active Health) (User: )
Description: Agent SystemState threw an exception: System.InvalidOperationException: Cannot load Counter Name data because an invalid index '' was read from the registry.
   at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp)
   at System.Diagnostics.PerformanceCounterLib.get_NameTable()
   at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists)
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
   at System.Diagnostics.PerformanceCounter.InitializeImpl()
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CpuUsage()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.FetchValues()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector)
   at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj)
 
Error: (04/02/2016 08:57:44 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (04/02/2016 08:57:44 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (04/02/2016 08:57:44 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (04/02/2016 08:45:58 AM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (HP Advisor restore point). Additional information: 0xc0000022.
 
Error: (04/02/2016 08:14:40 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "49.0.2623.87,language="*",type="win32",version="49.0.2623.87"1".
Dependent Assembly 49.0.2623.87,language="*",type="win32",version="49.0.2623.87" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (04/02/2016 04:25:49 AM) (Source: HP Active Health) (User: )
Description: Agent SystemState threw an exception: System.InvalidOperationException: Cannot load Counter Name data because an invalid index '' was read from the registry.
   at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp)
   at System.Diagnostics.PerformanceCounterLib.get_NameTable()
   at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists)
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
   at System.Diagnostics.PerformanceCounter.InitializeImpl()
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CpuUsage()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.FetchValues()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector)
   at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj)
 
Error: (04/01/2016 05:46:32 PM) (Source: HP Active Health) (User: )
Description: Agent SystemState threw an exception: System.InvalidOperationException: Cannot load Counter Name data because an invalid index '' was read from the registry.
   at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp)
   at System.Diagnostics.PerformanceCounterLib.get_NameTable()
   at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists)
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
   at System.Diagnostics.PerformanceCounter.InitializeImpl()
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CpuUsage()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.FetchValues()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector)
   at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj)
 
Error: (04/01/2016 05:21:21 PM) (Source: HP Active Health) (User: )
Description: Agent SystemState threw an exception: System.InvalidOperationException: Cannot load Counter Name data because an invalid index '' was read from the registry.
   at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp)
   at System.Diagnostics.PerformanceCounterLib.get_NameTable()
   at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists)
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
   at System.Diagnostics.PerformanceCounter.InitializeImpl()
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CpuUsage()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.FetchValues()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector)
   at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj)
 
Error: (04/01/2016 04:53:31 PM) (Source: ESENT) (User: )
Description: taskhost (3548) WebCacheLocal: Error -1811 (0xfffff8ed) occurred while opening logfile C:\Users\User\AppData\Local\Microsoft\Windows\WebCache\V01.log.
 
System errors:
=============
Error: (04/02/2016 09:03:34 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service.
 
Error: (04/02/2016 09:03:04 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service.
 
Error: (04/02/2016 08:47:29 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: %%126
 
Error: (04/02/2016 08:47:29 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdatem) service failed to start due to the following error: %%1053
 
Error: (04/02/2016 08:47:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdatem) service to connect.
 
Error: (04/02/2016 08:47:20 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error: %%1053
 
Error: (04/02/2016 08:47:20 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
 
Error: (04/02/2016 08:44:54 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
hpdskflt
Klwtp
 
Error: (04/02/2016 08:44:14 AM) (Source: Service Control Manager) (User: )
Description: The Skype Click to Call Updater service failed to start due to the following error: %%1053
 
Error: (04/02/2016 08:44:13 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Skype Click to Call Updater service to connect.
 
Microsoft Office Sessions:
=========================
Error: (04/02/2016 09:24:25 AM) (Source: HP Active Health)(User: )
Description: Agent SystemState threw an exception: System.InvalidOperationException: Cannot load Counter Name data because an invalid index '' was read from the registry.
   at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp)
   at System.Diagnostics.PerformanceCounterLib.get_NameTable()
   at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists)
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
   at System.Diagnostics.PerformanceCounter.InitializeImpl()
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CpuUsage()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.FetchValues()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector)
   at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj)
 
Error: (04/02/2016 08:57:44 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (04/02/2016 08:57:44 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (04/02/2016 08:57:44 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (04/02/2016 08:45:58 AM) (Source: System Restore)(User: )
Description: HP Advisor restore point0xc0000022
 
Error: (04/02/2016 08:14:40 AM) (Source: SideBySide)(User: )
Description: 49.0.2623.87,language="*",type="win32",version="49.0.2623.87"C:\Program Files (x86)\Google\Chrome\Application\chrome_IObitDel.exe
 
Error: (04/02/2016 04:25:49 AM) (Source: HP Active Health)(User: )
Description: Agent SystemState threw an exception: System.InvalidOperationException: Cannot load Counter Name data because an invalid index '' was read from the registry.
   at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp)
   at System.Diagnostics.PerformanceCounterLib.get_NameTable()
   at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists)
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
   at System.Diagnostics.PerformanceCounter.InitializeImpl()
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CpuUsage()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.FetchValues()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector)
   at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj)
 
Error: (04/01/2016 05:46:32 PM) (Source: HP Active Health)(User: )
Description: Agent SystemState threw an exception: System.InvalidOperationException: Cannot load Counter Name data because an invalid index '' was read from the registry.
   at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp)
   at System.Diagnostics.PerformanceCounterLib.get_NameTable()
   at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists)
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
   at System.Diagnostics.PerformanceCounter.InitializeImpl()
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CpuUsage()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.FetchValues()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector)
   at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj)
 
Error: (04/01/2016 05:21:21 PM) (Source: HP Active Health)(User: )
Description: Agent SystemState threw an exception: System.InvalidOperationException: Cannot load Counter Name data because an invalid index '' was read from the registry.
   at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp)
   at System.Diagnostics.PerformanceCounterLib.get_NameTable()
   at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists)
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
   at System.Diagnostics.PerformanceCounter.InitializeImpl()
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CpuUsage()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.FetchValues()
   at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector)
   at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj)
 
Error: (04/01/2016 04:53:31 PM) (Source: ESENT)(User: )
Description: taskhost3548WebCacheLocal: C:\Users\User\AppData\Local\Microsoft\Windows\WebCache\V01.log-1811 (0xfffff8ed)
 
CodeIntegrity Errors:
===================================
  Date: 2015-11-14 01:55:28.895
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-11-14 01:55:28.880
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-11-14 01:55:28.864
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-11-14 01:55:28.786
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-11-14 01:55:27.632
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-11-14 01:55:27.632
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-11-14 01:55:27.616
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-11-14 01:55:27.538
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-11-14 01:55:21.854
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-11-14 01:55:21.838
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
=========================== Installed Programs ============================
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20060 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.182 - Adobe Systems Incorporated)
Advanced SystemCare 9 (HKLM-x32\...\Advanced SystemCare_is1) (Version: 9.1.0 - IObit)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 11.1.2253 - AVAST Software)
BlueSprig Toolbar v24.2 (HKLM-x32\...\{DC7871F3-7BB7-49A4-ACE9-B3804F957B7F}) (Version: 24.2 - Spigot, Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell System Detect (HKCU\...\58d94f3ce2c27db0) (Version: 7.3.0.6 - Dell)
Dell V305 (HKLM\...\Dell V305) (Version:  - Dell, Inc.)
Glary Utilities 5.47 (HKLM-x32\...\Glary Utilities 5) (Version: 5.47.0.67 - Glarysoft Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.87 - Google Inc.)
Google Drive (HKLM-x32\...\{895D0391-459F-4D45-B8DD-13F0DE70C66E}) (Version: 1.28.1549.1322 - Google, Inc.)
Google Photos Backup (HKCU\...\Google Photos Backup) (Version: 1.1.1.276 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HP Advisor (HKLM-x32\...\{B53E61D7-7C80-40DF-82D2-CF5390D6D20A}) (Version: 3.2.9652.3188 - Hewlett-Packard)
hp print screen utility (HKLM-x32\...\hp print screen utility) (Version:  - )
HP Quick Launch Buttons (HKLM-x32\...\{34D2AB40-150D-475D-AE32-BD23FB5EE355}) (Version: 6.50.16.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{78E2C850-ADA6-420D-BA35-2F4A9BE733CC}) (Version: 8.2.8.25 - HP)
HP Support Solutions Framework (HKLM-x32\...\{CE7447C2-EF12-4EF3-BE51-BFC3B049C0F6}) (Version: 12.3.11.29 - HP)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2869 - Intel Corporation)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 5.2.1.126 - IObit)
Java 8 Update 77 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218077F0}) (Version: 8.0.770.3 - Oracle Corporation)
JetClean (HKLM-x32\...\BlueSprig_JetClean_is1) (Version: 1.5.0 - BlueSprig)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6302.0225 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
PhotoScape (HKLM-x32\...\PhotoScape) (Version:  - )
PhotoScape Packages (HKCU\...\PhotoScape Packages) (Version:  - )
QLBCASL (HKLM-x32\...\{F1D7AC58-554A-4A58-B784-B61558B1449A}) (Version: 6.40.17.2 - Hewlett-Packard) Hidden
Reimage Repair (HKLM\...\Reimage Repair) (Version: 1.8.2.6 - Reimage)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D82063A8-7C8C-4C3B-A9BB-95138CA55D26}) (Version:  - Microsoft)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0015-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0018-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0019-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001A-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0409-1000-0000000FF1CE}_Office15.PROPLUS_{835E4BED-E265-4103-AE14-0B4C70CF3FE8}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}_Office15.PROPLUS_{1F7000D3-A917-4AD2-BA55-59E6FDAF062A}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0C0A-1000-0000000FF1CE}_Office15.PROPLUS_{4BF13B26-3A95-4E42-900A-DEB16FDA75A0}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-002C-0409-1000-0000000FF1CE}_Office15.PROPLUS_{C5D14A1B-6E3E-491A-96C6-ABDEEEC4E97D}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0044-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0090-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00A1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00BA-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{1931508C-C004-4983-81E3-70BE6252904B}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{E4F470B2-3601-4E1C-B291-D6B580F53136}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E2-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0115-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0117-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 8.0.0.9103 - Microsoft Corporation)
Skype™ 7.21 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.21.100 - Skype Technologies S.A.)
Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.2 - IObit)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 18.1.7.13 - Synaptics Incorporated)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.47484 - TeamViewer)
The Unzip Wizard (HKLM-x32\...\The Unzip Wizard) (Version:  - )
Update for Skype for Business 2015 (KB3039776) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{0FA8AE0C-69AE-4F60-A1AB-F79C6BA5A999}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3114831) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{319F14FC-24A0-4A07-B84C-C7450AF9422F}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3114831) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{319F14FC-24A0-4A07-B84C-C7450AF9422F}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3114831) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{319F14FC-24A0-4A07-B84C-C7450AF9422F}) (Version:  - Microsoft)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.2 - VideoLAN)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
WinZip 20.0 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240EF}) (Version: 20.0.11659 - WinZip Computing, S.L. )
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - Yahoo! Inc.)
 
========================= Memory info: ===================================
Percentage of memory in use: 73%
Total physical RAM: 4058.96 MB
Available physical RAM: 1073.15 MB
Total Virtual: 7072.17 MB
Available Virtual: 2132.65 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:74.43 GB) (Free:4.5 GB) NTFS
 
========================= Users: ========================================
User accounts for \\RLEBECK
 
Administrator            Guest                    User                     
 
 
**** End of log ****

Edited by hamluis, 02 April 2016 - 05:17 PM.


#4 rslebeck

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Posted 02 April 2016 - 04:24 PM

http://speccy.piriform.com/results/uKMwzfY7tZ1DOGw5nXCZIbq



#5 rslebeck

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Posted 02 April 2016 - 04:31 PM

I bought this HP Pavilion dx4 USED and I originally intended to only use it briefly.  But once you use a computer for any length, it becomes an extension of you....the programs you load, the bookmarks, maintenance utilities, browser set up,  etc.  I HAVE had the RAM doubled from 2GB to 4FB.  It would appear that it is running WAY TOO HOT from the celsius readings!!  What temperature (Fahrenheit) parameters should laptops motherboards, CPU and hard drives run within?  Sorry if this is something I should already know, but I don't.  Clearly it needs a new fan.  They don't make this computer any more, so if I ALSO need to install a new laptop fan, how do I determine the specs necessary for it?  

 

Let me know what I should do from this point.  I left the results above.   

 

Rob



#6 hamluis

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Posted 02 April 2016 - 05:33 PM

Windows...may not function effectively when there is insufficient free space on the Windows or O/S partition.  Approximately 15% of that partition...should be free space.

 

You do not have the desired amount of free space.  That is the first issue that should be addressed.  Normally, that means that large data files (videos, games, graphics, music) stored on the C: partition need to be moved to some other storage media.

 

Once that situation is rectified, I would uninstallL

    Advanced System Care

    Blue Sprig Toolbart

    Glary utilities

    Surfing Protection

    Yahoo Toolbar

 

I would uninstall because I see no redeeming value in any ot the lot...no reason to be installed on any system ever, IMO.

 

BC does not support the use of "registry cleaners/optimizers.  Blue Sprig Toolbar is reported by some as malware.  IMO, most toolbars are invitations to unwanted installs.

 

Please read the following completely: 

    Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

    Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

Louis



#7 rslebeck

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Posted 02 April 2016 - 07:02 PM

Oh GOD I love learning!  You're a wealth of information, Louis!  My hat is off to you!!  I hope I'm not monopolizing your time.  Ok, so call me naive, but when I run Jet Clean, Advanced System Care and Glary Utilities it APPEARS to be a duplication of the same thing.  However, my experience has been when one finds Registry Errors, the subsequent running of the other programs find additional Registry Errors.  After reading the articles you sent links for I'm blown away by the information!  Clearly I've been too worried about Registry issues.  But what about the other issues those programs address?  It deletes substantial sized Temporary Files.  Do these files get deleted when Windows fires up again, anyway?  I paid attention this morning after I rebooted my computer.  It still deleted a fair amount of Temp Files fro both Windows and Applications, Shortcut errors, deletes "tracks" <??>.  So is it your opinion that Jet Cleaner is good, but that it is all that is necessary?  You didn't suggest I delete it.  

 

I'm at a loss as to where to start removing programs to find an additional 7 GB of free space!!  I can probably find 1 GB by removing stuff I don't use on a daily basis, but that's a drop in  the bucket.  (I remember using a 120MB drive for my Novell LAN Network File Server in 1988!!>  I guess the simplest solution is simply to buy a substantially larger hard drive.  So you're telling  me I can't expect Windows to save this Print Driver until there is at least 15% free space??  Seems an odd requirement.....but if that's the case.....

 

This is incredibly valuable advice for free.  I can't express how grateful I am for this site and the incredible wealth of information provided by all of the members!  I'll be sending a donation for your legal fund soon as thanks.


Edited by rslebeck, 02 April 2016 - 07:06 PM.


#8 rslebeck

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Posted 02 April 2016 - 07:04 PM

What about my comment regarding the apparent overheating?  Or can you point me in the right direction so I can research that myself?  I'm definitely not expecting you to do my work for me.   :love4u:



#9 rslebeck

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Posted 02 April 2016 - 07:07 PM

I just edited my post about the Registry Cleaners.  I read every word of the articles on the links and it really opened my eyes!!



#10 hamluis

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Posted 03 April 2016 - 09:46 AM

The max temp for that CPU is 85 Celsius, CPU temp per Speccy is 60 Celsius.  I see no problem with that.

 

But Speccy reflects a "motherboard" temp of 83 Celsius...which, to me, says that your laptop is not properly cooled. I suggest you take up that issue in the Internal Hardware forum.  I would guess that your notebook is not properly ventilated but the folks in Internal Hardware have more knowledge and experience with such issues than I can come up with via random guessing.

 

Your hard drive temp is also in the danger zone (50 or more Celsius), so I would not waste any time in initiating a new post in Internal Hardware reflecting the temps reflected  via the Speccy Snapshot.

 

Louis



#11 rslebeck

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Posted 03 April 2016 - 10:15 AM

Thank you kindly Sir, your assistance has been GREATLY appreciated!!!



#12 hamluis

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Posted 03 April 2016 - 03:07 PM

:thumbup2: , good luck in Internal Hardware :).

 

Louis






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