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Internal Hard drive missing


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#1 bugster0121

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Posted 02 April 2016 - 08:02 AM

Updated from win 7 64 bit to win 10 home edition around a month ago. Yesterday AM while editing pictures in photoshop lightroom my wireless mouse and keyboard quit responding. I have all pictures and editing software on my internal D drive (2terabyte) and my C drive is a 128gb solid state. Aftr pulling out and reinserting my wireless mouse and keyboard plug in on the tower and trying the control alt delete command which did nothing I turned off power at the tower.

Upon reboot ( left for work because it was taking too long ) and upon return it was behaving ok until I realized my D drive was not reading in my hierarchy.

Rebooted normally which took over an hour. Shut it down and unplugged it for an hour. Restarted same results no D drive. rebooted agn ((20 min or so boot time) this time in safe mode and still no D drive.

Any ideas

Thanks

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#2 JohnC_21

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Posted 02 April 2016 - 09:09 AM

Is your hard drive listed in UEFI/BIOS? If the drive is not detected try using a different SATA port. On some MBs you can enable/disable separate SATA ports. Make sure the SATA port you move the cable to is enabled. If the drive still is not detected you will need to pull it and attach it to another computer internally, USB enclosure, or USB adapter. Run Seatools for Windows and do the short/long test. 

 

I am thinking you may have a motherboard problem if it takes 20 minutes to boot a SSD drive.



#3 bugster0121

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Posted 02 April 2016 - 09:22 AM

Not sure. Heard of Bios not UEFI. If i remove the D drive Can it hooked up as an external HD to another PC and see if it reads or would it need to be mounted to the motherboard? This may be abv my skill level. I ckd the device manager and its not showing there as well.

#4 JohnC_21

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Posted 02 April 2016 - 09:36 AM

What is the make and model of the computer or MB if custom built? You can connect using a USB enclosure or USB adapter. If using an enclosure a 2.5 HDD or 3.5 HDD determines what to purchase. If you remove the drive then remove the power plug, hold the power button down for 30 seconds. Remove the side panel and touch bare metal of the case before removing any drive or cable.

 

UEFI on newer computer takes the place of the older BIOS.

 

Edit: My link for the USB adapter is just an example. There are other sellers on Ebay that you may wish to look at or purchase one locally.


Edited by JohnC_21, 02 April 2016 - 09:41 AM.


#5 bugster0121

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Posted 02 April 2016 - 09:47 AM

I am not physically in front of it right now. I will be there in around an hour or so. Its a custom build and it was windows 7. Will get the MB make amd all specs then. Thanks a bunch.

#6 bugster0121

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Posted 02 April 2016 - 11:09 AM

Back at the PC. Was in safe mode still. Looked at the device manager but did not see the MB description and shut down the pc. Opened up the case and ckd connections to the D (its a WD green) and reattched the wires tho None seemed loose, and did take a couple pics of the motherboard. Its rebooting regular mode now, 10 minutes so far, and will run that seagate file you suggested and let yoy know ehat happens.

#7 JohnC_21

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Posted 02 April 2016 - 11:19 AM

If the drive is not detected in Windows then you will not be able to run the disk diagnostic. Please publish a Speccy Report and post the link. This will report the make of motherboard.

 

https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web



#8 bugster0121

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Posted 02 April 2016 - 11:23 AM

K once it finishes rebooting will run that from the PC and let you know.

Edited by bugster0121, 02 April 2016 - 11:23 AM.


#9 bugster0121

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Posted 02 April 2016 - 11:41 AM

Here is the status its still running...

 

Operating System
Windows 10 Home 64-bit
CPU
Intel Core 2 Quad Q9550 @ 2.83GHz 38 °C
Yorkfield 45nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 666MHz (8-8-8-20)
Motherboard
Gigabyte Technology Co. Ltd. EP45T-USB3P (Socket 775) 36 °C
Graphics
LG TV (1360x768@60Hz)
1024MB ATI AMD Radeon HD 6670 (Gigabyte) 32 °C
Storage
Analyzing...
Optical Drives
HL-DT-ST DVDRAM GH24NS95
Audio
AMD High Definition Audio Device
 
 
When it finishes will post the link. 
 
Thanks
 
Tim


#10 bugster0121

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Posted 02 April 2016 - 12:17 PM

Speccy is still analyzing the storage.  Could it detect that something is there but cant sort it so its in a loop?

 

Thanks

 

Tim



#11 JohnC_21

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Posted 02 April 2016 - 12:36 PM

You are probably right. Something is keeping Speccy from analyzing your storage devices and is most likely why it takes so long to boot your computer.

 

Edit: Wrong link. Here is the page for downloading your MB manual. Is will give you the key press for entering UEFI. Is the hard drive detected in UEFI?

 

http://download1.gigabyte.us/Files/Manual/mb_manual_ga-ep45t-usb3p_e.pdf

 

See page 36. Tap Del at boot to enter your UEFI/BIOS setup. This is an older MB so you do not have UEFI but a BIOS setup.


Edited by JohnC_21, 02 April 2016 - 12:52 PM.


#12 bugster0121

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Posted 02 April 2016 - 12:40 PM

What is the best way to tell that? Things move fast at boot and dont have time to read all the drives it says are there at that time. 

 

Thanks

 

Tim



#13 bugster0121

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Posted 02 April 2016 - 12:44 PM

Also "key press" I am not familiar with that term.  Can you please elaborate?

 

Thanks

 

Tim



#14 JohnC_21

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Posted 02 April 2016 - 01:01 PM

Power down the computer. Boot and then tap the Del key to enter your BIOS setup. On page 49 of the manual it lists Quick Boot. Disable QuickBoot.

 

Use the up and down arrow key to highlight Quickboot. Press Enter or use the +/- keys to change Quickboot to disabled.

 

Save your settings by pressing F10. See page 85, figure 2. When booting BIOS should show both your hard and SSD drives. 



#15 bugster0121

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Posted 02 April 2016 - 01:11 PM

Thanks will do so and advise. Now its taking over 5 min to shut down...

Thanks (back to the phone to talk here)

Tim

Edited by bugster0121, 02 April 2016 - 01:11 PM.





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