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Unable to access USB external Drives

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#1 darkdragon212


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Posted 01 April 2016 - 02:36 AM

Hi I recently upgraded my PC to windows 10 and every since have been unable to access any USB external drive. 

The laptop picks up the drives and acknowledges that they are there and working but they do not appear in file explorer. 

I have looked in disk management and the drives are there and healthy. 

The USB ports work 100% as i have plugged in keyboards etc to test and all the drives i've tried work with other computers. 

I've tried everything I could find on forums that have worked for other people. I've reinstalled windows twice. Ran various disk cleanup utilities, checked for hidden drives etc.

I need to upload video files to my laptop to edit for work, so need to resolve this ASAP :/

Any help or ideas is greatly appreciated!

Thank you

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#2 Niweg


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Posted 01 April 2016 - 10:22 AM

 It sounds like maybe you don't have the drivers you need.  Have you checked Device Manager for ! or ? next to entries?  Laptops are different from desktops in that most of the parts are proprietary, so you should use only Windows 10 compatible drivers from the manufacturer.


 Good luck.

Make regular full system backups or you'll be sorry sooner or later.

#3 JohnC_21


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Posted 01 April 2016 - 10:48 AM

In Disk Management, does the external drive have a drive letter assigned to it?

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