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Firefox and chrome error when opening?


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#1 lilbonkers290

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Posted 31 March 2016 - 03:40 PM

Hi! I have been getting this error for a while; I have done reinstall/uninstalling and a clean reinstall of it as well. For firefox, this error will show up when I do click on the icon on my desktop, when I run as admin it starts up fine

 

For google chrome, I get this error that a certain file is missing? I think it was chrome elf dll or something? 

 

Again, I have done the same with firefox; reinstall and uninstall

 

Would anyone know the reason why I have been getting these errors?

 

It does open up afterwards.

 

mozilla%20error_zpst2an9dbr.jpg


Edited by lilbonkers290, 31 March 2016 - 03:41 PM.


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#2 nasdaq

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Posted 01 April 2016 - 08:25 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

=======

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

#3 lilbonkers290

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Posted 01 April 2016 - 07:14 PM

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 2016-04-01
Scan Time: 4:46 PM
Logfile: mbamm.txt
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.04.01.06
Rootkit Database: v2016.03.30.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 8.1
CPU: x64
File System: NTFS
User: j
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 384611
Time Elapsed: 1 hr, 20 min, 13 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#4 nasdaq

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Posted 02 April 2016 - 08:41 AM

Waiting for the other logs.

#5 lilbonkers290

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Posted 02 April 2016 - 08:14 PM

Nothing has been found with adwcleaner!

 

Attached File  FRST.txt   44.04KB   2 downloads

Attached File  Addition.txt   45.54KB   1 downloads



#6 lilbonkers290

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Posted 02 April 2016 - 08:36 PM

I do have both of the browsers running as admin

properties > compatibility tab > run program as admin



#7 nasdaq

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Posted 03 April 2016 - 07:14 AM

Your system is missed configured.

http://www.microsoftfixit.net/microsoft-windows-8-korime-exe/
(Microsoft Corporation) C:\Windows\System32\InputMethod\KOR\KorIME.exe

Download and run the Error Repair tool suggested on the page.

If you need addition help of this issues I suggest you start a new topic in the Woindows 8 forum.
http://www.bleepingcomputer.com/forums/f/209/windows-8-and-windows-81/

An expert with that Operating system should be able to guide you.

This is not caused by malware and not my forte.

I will leave this topic open for 5 days if you need to return please do.

#8 lilbonkers290

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Posted 03 April 2016 - 01:45 PM

if the tool does make a log, should I post in the other forum?

#9 nasdaq

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Posted 04 April 2016 - 06:37 AM

Yes, it's your best option.




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