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Battery Issues - HP Envy x360


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#1 ggsmith3

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Posted 31 March 2016 - 03:35 PM

Hi, I'm looking for some advice on an issue I'm having with my HP envy x360 battery. (It's an HP Envy x360 15'' with windows 8.1 (64 bit)).

About 2 weeks ago, I started up my lap top to find an error message telling me that my battery was 'found to have insufficient power' and that I need to replace it. The message then referred me to a generic HP support website. This lap top is about 2 years old and I have taken care to unplug it as soon as the battery is full for all its life, and to run the battery down before charging it, so I was quite surprised to suddenly find this message. Sure enough, my computer lasted about 10 minutes before running out of power. I plugged it in, and it functioned flawlessly.

Since the first issue, I have been intermittently getting the same message about the battery - sometimes the computer powers down after 15 to 30 minutes of run time, other times it functions perfectly normal with the usual hours of battery life. Just today, the computer lasted about 25 minutes before powering down because of lack of battery power. After powering down, it would not turn back on. I plugged it in, turned it back on without a hitch, and it said it had 90% or so battery capacity so I unplugged it and it has been running off the battery for the past several hours without error.

Due to the intermittence of this issue, I am hesitant to purchase a new battery as I have suspicions that there is another issue that is the root of this problem, possibly in the software somewhere. I tried to contact HP about this. Apparently, if your product is out of warranty you have to pay a fee to talk to them. 16x16_smiley-mad.gif A laptop that may or may not have battery power might as well be a desktop so I'm hoping someone here will be able to help.

(If you know where to get the appropriate replacement battery I would appreciate that information as well. My quick searches have come up with nothing.)

Thanks for reading!



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#2 ScathEnfys

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Posted 02 April 2016 - 01:09 PM

Can you post the model/part # of the battery? It should be printed somewhere on the battery.
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#3 DavisMcCarn

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Posted 03 April 2016 - 07:26 AM

Get a copy of BatteryInfoView so you can inspect the health of your battery: http://www.nirsoft.net/utils/battery_information_view.html
What is important is the wear level and indicates what the computer chip inside the battery thinks its current capacity is. This should also tell you the current charge level.
Did you know there is a recall on the aca adapter? https://h30652.www3.hp.com/
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#4 ggsmith3

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Posted 13 April 2016 - 04:22 PM

Thanks for the replies. I have not yet take the computer apart to see the battery model number and all that, but I did find this on Ebay and it appears to be the correct one (I will have to check and be sure, of course). http://www.ebay.com/itm/NEW-HP-ENVY-x360-15-u011dx-OEM-Battery-NP03XL-11-4V-43-Wh-761230-005-HSTNN-LB6L-/131755051783?hash=item1ead368b07:g:UzgAAOSwAuNW6tDX

 

Thanks for the warning about the adapter recall - I saw that on the HP sight and I fortunately don't have that adapter.

 

I actually got a pretty good response from an HP rep on their website, if you're interested in reading what they had to say: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Battery-Issues-HP-Envy-x360/m-p/5568419/highlight/false#M334889



#5 ggsmith3

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Posted 13 April 2016 - 04:23 PM

Here's my attempt to attach a screenshot of the Battery Info View - it does not seem to be loading. :P Incidentally, it does not seem to say anything different than my computer already was - it says my power state is "critical, discharging" with a 0.0% capacity. ... and I have been running off battery power for the past 2 hours or so.


Edited by ggsmith3, 13 April 2016 - 04:28 PM.


#6 Agouti

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Posted 13 April 2016 - 05:06 PM

So... what happened?  Did you follow the HP rep's advice?  BTW, it is bad for the battery when you charge it to 100% then run the battery down until you get a warning.  That was true before Lithium batteries were introduced.  Lithium batteries actually last longer when they are maintained around 50 - 60% charge.  So if you really want to prolong battery replacement you would unplug the battery well before it reaches 100% and plug it in well before you get a warning.  To learn more, see... http://www.batteryuniversity.com/learn/article/how_to_prolong_lithium_based_batteries



#7 DavisMcCarn

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Posted 13 April 2016 - 05:31 PM

Is there some reason this one isn't what you listed? http://www.ebay.com/itm/HP-GENUINE-BATTERY-X360-13-A010DX-HSTNN-LB6L-760944-421-NP03XL-TPN-Q146-TPN-Q147/252046636257?_trksid=p2047675.c100005.m1851&_trkparms=aid%3D222007%26algo%3DSIC.MBE%26ao%3D1%26asc%3D20131003132420%26meid%3D9b7b5a402efc4623b0de0d05386e110b%26pid%3D100005%26rk%3D5%26rkt%3D6%26sd%3D131755051783


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