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Remote assistance recommendation


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#1 Gene_L

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Posted 31 March 2016 - 02:30 PM

Greetings:  My 86 yr old mother often has problems with her computer.  Windows 7.  I've tried to connect to her computer from my Windows 10 computer via remote assistance, but the whole "send an invitation" procedure is too much for her to handle.  Question: is there a better/easier way/program for me to use to be able to take over her computer remotely?  


Edited by hamluis, 31 March 2016 - 03:57 PM.
Moved from Win 7 to Web Browsing/Email, etc. - Hamluis.


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#2 Aura

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Posted 31 March 2016 - 02:49 PM

The easiest way in my opinion is to install Teamviewer on her computer, log in to a Teamviewer account you'll create, and add her computer to it. This way, when you open your Teamviewer and log in your account, you'll be able to login by clicking on her computer name, and she won't have to do anything else. This is how I manage my family's computers.

https://www.teamviewer.com/

Teamviewer is free for personal usage.

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#3 JohnnyJammer

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Posted 31 March 2016 - 10:31 PM

Well maybe not install teamviewer but just Run it, considering that it can be used to install ransomeware if the service is running.



#4 Aura

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Posted 01 April 2016 - 05:23 AM

As long as you set a strong password, it'll be fine.

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#5 Gene_L

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Posted 01 April 2016 - 08:07 AM

Aura & JJ:  Thank you for the information.  I just read some stuff about the ransomware attack.  While Team Viewer sounds like a good solution, I'm going to wait a while to see if  they update their findings.   






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