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Malwarebytes fails to scan.


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6 replies to this topic

#1 ashaffer

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Posted 31 March 2016 - 01:04 PM

Hi everyone,

 

When I run a Malwarebytes scan on a computer at work, it always fails.  It will scan the "pre-scan operations", then always fails with error "SDKDatabaseLoadDefaults failed with code: 1812". 

 

I have tried doing a full uninstall of Malwarebytes and installing it again, but the error continues to happen.

 

The computer is running Windows 7 64-Bit.

 

Thanks!



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#2 Aura

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Posted 31 March 2016 - 01:28 PM

Hi ashaffer :)

If you have an issue with a Malwarebytes product, I suggest you to request assistance on their forums, since it's easier that way and it also helps the folks at Malwarebytes keep track of the recurring issues and/or questions related to their software.

Malwarebytes Anti-Malware Help

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#3 ashaffer

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Posted 31 March 2016 - 02:25 PM

Hi ashaffer :)

If you have an issue with a Malwarebytes product, I suggest you to request assistance on their forums, since it's easier that way and it also helps the folks at Malwarebytes keep track of the recurring issues and/or questions related to their software.

Malwarebytes Anti-Malware Help

I already read about this on their forum, and contacted their user support with no results.  The guy who was assisting me at Malwarebytes was not too sure of what would cause this issue.



#4 quietman7

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Posted 31 March 2016 - 04:08 PM

When you're having issues with Malwarebytes, one of the solutions generally suggested by the Help Desk to try first is to uninstall/reinstall using mbam-clean.exe as follows:-- If using the Premium version, you will need to reactivate Malwarebytes' using the license ID and key you were sent by email. Make sure you save that information so it is readily available when reinstalling.
-- Launch the program and set the Protection and Registration. Then go to the UPDATE tab and check for updates if not done during installation.
-- Restart the computer again and verify that Malwarebytes is showing in the task tray if using the Premium version. Then setup any file exclusions that may be required in your Anti-Virus/Internet-Security/Firewall applications.

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#5 MoxieMomma

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Posted 31 March 2016 - 06:42 PM

Hi:

 

Causes of MBAM hanging during pre-scan operations include:

  • Corrupt MBAM program files (which would probably be fixed by the clean reinstall, as suggested by @quietman7)
  • Corrupt files on the system being scanned
  • Malware
  • Software conflict (e.g. with another security application)
  • Hardware issues

If the suggested clean reinstall does not resolve the issue, then as @Aura suggested, we could better assist you over in the Malwarebytes forum.

Our turnaround can be a bit quicker than the Malwarebytes Help Desk, because someone is usually around at the forum 24/7.

 

If you need further help, please create an account and post HERE.

We will be happy to assist you.

 

Thank you,

 

MM (@daledoc1 at Malwarebytes forum)



#6 ashaffer

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Posted 04 April 2016 - 06:39 PM

Hi:

 

Causes of MBAM hanging during pre-scan operations include:

  • Corrupt MBAM program files (which would probably be fixed by the clean reinstall, as suggested by @quietman7)
  • Corrupt files on the system being scanned
  • Malware
  • Software conflict (e.g. with another security application)
  • Hardware issues

If the suggested clean reinstall does not resolve the issue, then as @Aura suggested, we could better assist you over in the Malwarebytes forum.

Our turnaround can be a bit quicker than the Malwarebytes Help Desk, because someone is usually around at the forum 24/7.

 

If you need further help, please create an account and post HERE.

We will be happy to assist you.

 

Thank you,

 

MM (@daledoc1 at Malwarebytes forum)

 

If the scan is failing because of corrupt files or malware, how would I fix this?  I have already tried running the Malwarebytes cleaner tool and reinstalling the program, but the scan continues to fail.

 

-Ashaffer



#7 quietman7

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Posted 04 April 2016 - 07:58 PM

If you want a more comprehensive look at your system for possible malware by experts, there are advanced tools which can be used to investigate but they are not permitted in this forum. Please follow the instructions in the Malware Removal and Log Section Preparation Guide. When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team. If you choose to post a log, please reply back in this thread with a link to the new topic.
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