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Posted 31 March 2016 - 12:56 PM
Posted 01 April 2016 - 05:40 AM
Welcome to BC..
What programs did you use to remove malware?
Posted 01 April 2016 - 09:52 AM
i used windows defender and it re started my laptop
i used r kill, reg hunter, frst, spy hunter, anti malware and all of the ones recommended to others in this forum.
i am still certain something is up though
Posted 01 April 2016 - 10:54 AM
Two of the programs you used....reghunter and spyhunter are not capable of removing most adware and malware. If you
purchased these programs you should know that it has been reported that you will be charged the purchase price every 6 months and it has
been reported that it is difficult to stop that from happening.
You should start a new topic in the Malware Removal Forum by following the directions below.
Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.
Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.
DO NOT bump your new topic. Wait for a response from one of the Team Members.
Posted 02 April 2016 - 12:28 PM
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