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Slow, 0 Scans, Can't update win7, run chkdsk, sfc, or NVDIA driver


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17 replies to this topic

#1 shm

shm

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Posted 31 March 2016 - 01:16 AM

I have an MSI GT60, it should be fast as lightning, being a gaming system, but it has been a poor performer

 

win 7

i7-3610QM

GEFORCE ... do

DDRIII 12 GB

1 TB (2x500)

 

I think the system may be kaput and / or corrupted

 

Start up stats C drive requires check, but it is automatically cancelled

System says I do not have a NVDIA / AMD driver

GE Force says I have driver updates, but CANNOT load them - errors

 

SAFEMODE ran:

 

Ran chkdsk - got to 39% and stated there was error (13x) in 248

 

Ran Eset Nod32 Antivirus

 

Ran Reason Core Security

 

Ran Sophos

 

All stated there are NO issues.

 

IN REGULAR MODE

 

Ran full scan of Reason Core Security - REMOVED 7 threats

alongwith

ESET

Malwarebytes

Panda

TDSKill

 

Super Anti-Spyware gets STUCK about 1/2 way through and hangs

 

Over the past few days, it has become even MORE sluggish.

 

Firefox continuously hangs and then crashes!!!  I have deleted it entirely and fresh install, that was a momentary sense of accomplishment followed very quickly with the same ridiculous antics of Crashing

 

Chrome runs slightly better, but I'm not hip to it

 

interenet Explorer can't bear and only use in extreme desperation

 

I ran the Kovtar Tool but that's on my system

 

Any advice would be appreciated.

 

Thank you in advance for your help :-)

 



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#2 hamluis

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Posted 31 March 2016 - 11:32 AM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 shm

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Posted 31 March 2016 - 09:06 PM

Thank you Louis!

 

Here's the MinitoolBox report

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Sandra (administrator) on 31-03-2016 at 19:58:25
Running from "C:\Users\Sandra\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: GT60 0NC/GT60 0NC Manufacturer: Micro-Star International Co., Ltd.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/31/2016 07:15:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2016 11:17:38 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2016 11:16:00 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2016 04:28:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9001
 
Error: (03/31/2016 04:28:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9001
 
Error: (03/31/2016 04:28:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/31/2016 04:28:26 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4664
 
Error: (03/31/2016 04:28:26 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4664
 
Error: (03/31/2016 04:28:26 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/31/2016 12:01:01 AM) (Source: Application Error) (User: )
Description: Faulting application name: MotoHelperAgent.exe, version: 2.3.7.0, time stamp: 0x51f92f6c
Faulting module name: MotoHelperAgent.exe, version: 2.3.7.0, time stamp: 0x51f92f6c
Exception code: 0x40000015
Fault offset: 0x00037630
Faulting process id: 0x189c
Faulting application start time: 0xMotoHelperAgent.exe0
Faulting application path: MotoHelperAgent.exe1
Faulting module path: MotoHelperAgent.exe2
Report Id: MotoHelperAgent.exe3
 
System errors:
=============
Error: (03/31/2016 07:57:43 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (03/31/2016 07:56:25 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (03/31/2016 07:54:49 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (03/31/2016 07:53:45 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (03/31/2016 07:49:09 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (03/31/2016 07:45:30 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (03/31/2016 07:43:20 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (03/31/2016 07:41:10 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (03/31/2016 07:33:43 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (03/31/2016 07:25:51 PM) (Source: ipnathlp) (User: )
Description: 0
 
Microsoft Office Sessions:
=========================
Error: (03/12/2016 10:03:37 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6700.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 64184 seconds with 1140 seconds of active time.  This session ended with a crash.
 
Error: (02/01/2015 03:10:45 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6700.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1887055 seconds with 63900 seconds of active time.  This session ended with a crash.
 
Error: (11/07/2014 04:50:59 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6700.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 717748 seconds with 27420 seconds of active time.  This session ended with a crash.
 
Error: (08/18/2014 07:49:53 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6700.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 299 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (02/05/2014 01:07:42 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6690.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 338105 seconds with 1560 seconds of active time.  This session ended with a crash.
 
Error: (01/18/2014 08:29:21 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 142 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (12/13/2013 04:48:09 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 109342 seconds with 2160 seconds of active time.  This session ended with a crash.
 
Error: (10/24/2013 09:52:30 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (10/16/2013 09:34:23 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (09/08/2013 06:00:03 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 360 seconds with 60 seconds of active time.  This session ended with a crash.
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{3138F992-045B-4F55-825C-53B231E647CA}) (Version: 13.2.1 - Hewlett-Packard) Hidden
ACT! (HKCU\...\ACT!) (Version:  - )
Ad-Aware Antivirus (HKLM\...\{50E2E8FE-1F8B-4F21-BE9F-F9152D3EA5B1}_AdAwareUpdater) (Version: 11.10.767.8917 - Lavasoft)
AdAwareInstaller (HKLM\...\{2B24CCAA-5C9B-4A10-8285-3AC1B3986952}) (Version: 11.10.767.8917 - Lavasoft) Hidden
AdAwareUpdater (HKLM\...\{50E2E8FE-1F8B-4F21-BE9F-F9152D3EA5B1}) (Version: 11.10.767.8917 - Lavasoft) Hidden
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20060 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.197 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.197 - Adobe Systems Incorporated)
AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 5.00 - Advanced Micro Devices, Inc.)
AntimalwareEngine (HKLM\...\{B6547F83-398A-4E22-BB5A-DC6A9F013796}) (Version: 3.0.99.0 - Lavasoft) Hidden
AntispamEngine (HKLM\...\{A695ABFC-73A4-4F23-9297-8D061681F70B}) (Version: 2.4.4244.0 - Lavasoft) Hidden
AnyTrans 4.7.4 (HKLM-x32\...\{E580ED1F-AAF8-4F7E-B174-54BFA2B94E0B}}_is1) (Version: 4.7.4 - iMobie Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AvcEngine (HKLM\...\{28349A67-1D99-45A6-A1C1-C5B6D1DF937A}) (Version: 3.11.12293.0 - Lavasoft) Hidden
Battery Calibration (HKLM-x32\...\{619FA785-489B-4D22-911F-82D6EDF5BDB0}) (Version: 1.0.1105.1601 - Micro-Star International Co., Ltd.)
Bejeweled 3 (HKLM-x32\...\Bejeweled 3) (Version:  - PopCap Games)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brother Driver Deployment Wizard (HKLM-x32\...\{0ED38503-B69A-44B4-98BE-21BFF284A9B6}) (Version: 1.09.000 - Brother)
Brother MFL-Pro Suite MFC-7860DW (HKLM-x32\...\{3ACCCFB3-7B17-4E9F-ACB0-46868FCD4487}) (Version: 1.1.3.0 - Brother Industries, Ltd.)
BurnRecovery (HKLM-x32\...\{2892E1B7-E24D-4CCB-B8A7-B63D4B66F89F}) (Version: 3.0.1103.1801 - Micro-Star International Co., Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 5.15 - Piriform)
COMODO Firewall (HKLM\...\{40F962CF-3C1E-44EB-A319-5590BEEB90CF}) (Version: 6.3.35694.2953 - COMODO Security Solutions Inc.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.4612 - CyberLink Corp.)
Dropbox (HKCU\...\Dropbox) (Version: 3.17.32 - Dropbox, Inc.)
easyCTAX 1.0.0 (HKLM-x32\...\{0D4989A2-B0CB-4B98-BA92-9FE3C8B75E46}_is1) (Version:  - Newrainbow)
EasyViewer (HKLM-x32\...\{EECD7B96-1416-4D3A-B12D-0D2512120C36}) (Version: 1.3.0.9 - MSI) Hidden
EasyViewer (HKLM-x32\...\InstallShield_{EECD7B96-1416-4D3A-B12D-0D2512120C36}) (Version: 1.3.0.9 - MSI)
ESET NOD32 Antivirus (HKLM\...\{39DCFBBC-0664-47FC-AEB7-C55415BD318B}) (Version: 9.0.375.0 - ESET, spol. s r.o.)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Facebook Games for Windows 0.3.0.6 (HKLM-x32\...\{BF655299-2522-4243-8E29-F8CBE534ABCF}) (Version: 0.3.0.6 - Facebook)
Firebird SQL Server - MAGIX Edition (HKLM-x32\...\{6C5F8503-55D2-4398-858C-362B7A7AF51C}) (Version: 2.1.31.0 - MAGIX AG)
FirewallEngine (HKLM\...\{877C7A27-7529-4B0C-BA7B-4D697E90DDC1}) (Version: 1.6.0.0 - Lavasoft) Hidden
Geeks3D FurMark 1.17.0.0 (HKLM-x32\...\{2397CAD4-2263-4CD0-96BE-E43A980B9C9A}_is1) (Version:  - Geeks3D)
GlassWire 1.1 (remove only) (HKLM-x32\...\GlassWire 1.1) (Version: 1.1.41 - SecureMix LLC)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 50.0.2661.57 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HiJackThis (HKLM-x32\...\{45A66726-69BC-466B-A7A4-12FCBA4883D7}) (Version: 1.0.0 - Trend Micro)
hppLaserJetService (HKLM-x32\...\{D371F551-0DB9-4CEC-844B-4C90CE91EA0B}) (Version: 001.001.0.0 - Hewlett-Packard) Hidden
hppQFolderCM2320 (HKLM-x32\...\{FF841249-0D6B-41D7-8013-953EE3A33263}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.0.1262 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3277 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{F0932859-AA60-459E-B843-0BDECA34E2C7}) (Version: 2.0.0.0086 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.0.0.1032 - Intel Corporation)
Intel® Turbo Boost Technology Monitor 2.5 (HKLM\...\{6C9365EB-1F9E-4893-9196-3EC77C88D0C5}) (Version: 2.5.1.0 - Intel)
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Java 8 Update 73 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418073F0}) (Version: 8.0.730.2 - Oracle Corporation)
Java 8 Update 73 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218073F0}) (Version: 8.0.730.2 - Oracle Corporation)
KLM (HKLM-x32\...\{4DEA5B85-6C56-45F3-AE00-FED756B0D3B4}) (Version: 1.0.1112.1901 - Micro-Star International Co., Ltd.) Hidden
KLM (HKLM-x32\...\InstallShield_{4DEA5B85-6C56-45F3-AE00-FED756B0D3B4}) (Version: 1.0.1112.1901 - Micro-Star International Co., Ltd.)
MAGIX Music Maker 16 Download Version (HKLM-x32\...\MAGIX Music Maker 16 Download Version UK) (Version: 16.0.3.0 - MAGIX AG)
MAGIX Music Maker Silver (HKLM\...\{D9372A31-3CA0-467D-9150-27E1D572198F}) (Version: 18.0.3.4 - MAGIX AG) Hidden
MAGIX Music Maker Silver (HKLM-x32\...\MAGIX_{D9372A31-3CA0-467D-9150-27E1D572198F}) (Version: 18.0.3.4 - MAGIX AG)
MAGIX MX Suite (HKLM\...\{AC11DA89-36BC-4537-BA3D-4E8245DAAAF0}) (Version: 1.13.0.121 - MAGIX AG) Hidden
MAGIX MX Suite (HKLM-x32\...\MAGIX_{AC11DA89-36BC-4537-BA3D-4E8245DAAAF0}) (Version: 1.13.0.121 - MAGIX AG)
MAGIX Photo Manager 9 (HKLM-x32\...\MAGIX Photo Manager 9 UK) (Version: 7.0.3.119 - MAGIX AG)
MAGIX Photo Manager MX (HKLM\...\{341B042C-52B7-43E5-B13D-698A7B497347}) (Version: 9.0.1.243 - MAGIX AG) Hidden
MAGIX Photo Manager MX (HKLM-x32\...\MAGIX_{341B042C-52B7-43E5-B13D-698A7B497347}) (Version: 9.0.1.243 - MAGIX AG)
MAGIX Screenshare (HKLM\...\{873C9937-62FE-4761-BC74-74462098EB9B}) (Version: 4.3.6.1987 - MAGIX AG) Hidden
MAGIX Screenshare (HKLM-x32\...\MAGIX Screenshare UK) (Version: 4.3.6.1987 - MAGIX AG)
MAGIX Screenshare (HKLM-x32\...\MAGIX_{873C9937-62FE-4761-BC74-74462098EB9B}) (Version: 4.3.6.1987 - MAGIX AG)
MAGIX Speed burnR (HKLM-x32\...\MAGIX Speed burnR UK) (Version: 6.0.1.2 - MAGIX AG)
MAGIX Video easy SE (HKLM\...\{65585152-8E07-460E-B703-C4231B9EE5A8}) (Version: 3.0.1.44 - MAGIX AG) Hidden
MAGIX Video easy SE (HKLM-x32\...\{CD1067C8-1AA1-4503-BCAD-EA1EE5427DC7}) (Version: 1.0.4.1 - MAGIX AG) Hidden
MAGIX Video easy SE (HKLM-x32\...\MAGIX_{65585152-8E07-460E-B703-C4231B9EE5A8}) (Version: 3.0.1.44 - MAGIX AG)
MAGIX Video easy SE (HKLM-x32\...\MAGIX_MSI_Video_easy_SE) (Version: 1.0.4.1 - MAGIX AG)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Malwarebytes Anti-Ransomware version 0.9.14.361 (HKLM\...\{6CA75021-FBB0-41A5-B95C-FC1C9E0421F0}_is1) (Version: 0.9.14.361 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0014-0000-0000-0000000FF1CE}_PROR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Professional 2007 (HKLM-x32\...\PROR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Word Viewer 2003 (HKLM-x32\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Motorola Device Manager (HKLM-x32\...\{28DB8373-C1BB-444F-A427-A55585A12ED7}) (Version: 2.4.5 - Motorola Mobility)
Motorola Device Software Update (HKLM-x32\...\{894AB83D-A9AF-4E54-BFF3-A7262A0A6C13}) (Version: 13.09.3001 - Motorola Mobility) Hidden
MOTOROLA MEDIA LINK (HKLM-x32\...\{378397D6-FD32-4092-A854-6A75CB7EDA46}) (Version: 1.5.4090.2 - Motorola)
Motorola Mobile Drivers Installation 6.3.0 (HKLM\...\{759E6A2F-1F01-45EF-A0C4-22F1B56CB975}) (Version: 6.3.0 - Motorola Mobility LLC)
Mozilla Firefox 45.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 45.0.1 (x86 en-US)) (Version: 45.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 45.0.1 - Mozilla)
MSI HOUSE (HKLM-x32\...\{DA5597C9-9216-44FF-9670-D1E48817B998}) (Version: 10.07.1601 - MSI)
MSI Live Update (HKLM-x32\...\{4F46CF54-47D2-41F4-B230-B0954C544420}}_is1) (Version: 6.0.009 - MSI)
MSI Software Install (HKLM-x32\...\{332EBFE0-C39E-42D1-99B5-ABBBECAD71B6}) (Version: 4.0.1105.1701 - Micro-Star International Co., Ltd.)
MSI VGA Overclock Tool (HKLM-x32\...\{95193654-3EF2-4D17-8503-9F80B56D9ED5}) (Version: 12.01.3101 - MSI)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
mufin player 2.5 (HKLM\...\{70CE9848-FB51-4195-ADB0-97556E6B04D7}) (Version: 2.5.1.255 - mufin GmbH) Hidden
mufin player 2.5 (HKLM-x32\...\MAGIX_{70CE9848-FB51-4195-ADB0-97556E6B04D7}) (Version: 2.5.1.255 - mufin GmbH)
Nuance PaperPort 12 (HKLM-x32\...\{6C0A559F-8583-4B5A-8B50-20BEE15D8E64}) (Version: 12.1.0000 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
NVIDIA GeForce Experience 2.9.1.22 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.9.1.22 - NVIDIA Corporation)
NVIDIA Graphics Driver 354.35 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 354.35 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.13.0725 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.0725 - NVIDIA Corporation)
OnlineThreatsEngine (HKLM\...\{26F31E12-3722-45FD-903B-49012286BB4C}) (Version: 3.0.1.23 - Lavasoft) Hidden
Panda USB Vaccine 1.0.1.16 (HKLM-x32\...\{55A41219-9B22-4098-BAE7-AE289B3C569A}_is1) (Version:  - Panda Security)
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 1.00.0001 - Nuance Communications, Inc.)
Qualcomm Atheros Killer Network Manager (HKLM\...\{DF446558-ADF7-4884-9B2D-281979CCE71F}) (Version: 6.1.0.315 - Qualcomm Atheros) Hidden
Qualcomm Atheros Killer Network Manager (HKLM-x32\...\InstallShield_{DF446558-ADF7-4884-9B2D-281979CCE71F}) (Version: 6.1.0.315 - Qualcomm Atheros)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6549 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.90 - Realtek Semiconductor Corp.)
Reason Core Security (HKLM-x32\...\Reason Core Security) (Version: 1.1.0.0 - Reason Software Company Inc.)
RegInOut System Utilities (HKLM-x32\...\RegInOut System Utilities_is1) (Version: 4.0.0.4 - SORCIM Technologies Pvt Ltd)
Revo Uninstaller Pro 3.1.4 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.4 - VS Revo Group, Ltd.)
S-Bar (HKLM-x32\...\{EA37105B-24BD-4B05-8D4A-3CA5945CBD40}) (Version: 21.012.12039 -  )
Scansoft PDF Professional (HKLM-x32\...\{068724F8-D8BE-4B43-8DDD-B9FE9E49FD76}) (Version:  - ) Hidden
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.0260 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.9.1.22 - NVIDIA Corporation) Hidden
Sophos Virus Removal Tool (HKLM-x32\...\{B829E117-D072-41EA-9606-9826A38D34C1}) (Version: 2.5.5 - Sophos Limited)
Stellar Phoenix Photo Recovery (HKLM-x32\...\Stellar Phoenix Photo Recovery_is1) (Version: 4.0.0.0 - Stellar Information Systems Ltd)
StudioTax 2009 (HKLM\...\{1D876B41-C2A5-4EF5-9CFE-B25E74D33745}) (Version: 5.0.5.0 - BHOK IT Consulting)
StudioTax 2010 (HKLM-x32\...\{417C420A-A3A2-4166-BFBF-7DF5826F7C05}) (Version: 6.0.6.0 - BHOK IT Consulting)
StudioTax 2011 (HKLM\...\{5E4ADF05-F045-4F82-9E98-422B2FCB944C}) (Version: 7.0.7.3 - BHOK IT Consulting)
StudioTax 2012 (HKLM-x32\...\{1C31860F-F463-4E17-9D1C-A4654C86CBD9}) (Version: 8.0.6.3 - BHOK IT Consulting)
StudioTax 2013 (HKLM-x32\...\{B5747C27-92C0-4419-944B-D52772B29DB8}) (Version: 9.1.11.1 - BHOK IT Consulting)
StudioTax 2014 (HKLM-x32\...\{28201C6B-7274-43F7-B6FE-6F0EC24096F3}) (Version: 10.0.0.0 - BHOK IT Consulting)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1042 - SUPERAntiSpyware.com)
Super-Charger (HKLM-x32\...\{7CDF10DD-A9B5-4DA3-AB95-E193248D4369}_is1) (Version: 1.2.019 - MSI)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.3.1.2 - Synaptics Incorporated)
Text-To-Speech-Runtime (HKLM-x32\...\{7B3F0113-E63C-4D6D-AF19-111A3165CCA2}) (Version: 1.0.0.0 - Magix Development GmbH)
THX TruStudio Pro (HKLM-x32\...\{4FA6CB9A-2972-4AAF-A36E-3C40FCC22395}) (Version: 1.04.01 - Creative Technology Limited)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0014-0000-0000-0000000FF1CE}_PROR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VideoGenie (HKLM-x32\...\{FC54FD8D-789C-406D-BB88-F7C4421B7E83}_is1) (Version: 1.0.0.12 - MSI)
VMware Player (HKLM-x32\...\{A53A11EA-0095-493F-86FA-A15E8A86A405}) (Version: 3.1.6.30422 - VMware, Inc.) Hidden
Watermark Image software version 1.9.9.7 (HKLM-x32\...\Watermark Image_is1) (Version:  - )
WD Drive Utilities (HKLM-x32\...\{F9784E1D-4455-4BFF-A97A-1B1355A4FFDB}) (Version: 1.0.6.3 - Western Digital Technologies, Inc.)
WD Quick View (HKLM-x32\...\{5AEBFB66-61FE-4833-ACE3-E966980E40D5}) (Version: 2.4.14.13 - Western Digital Technologies, Inc.)
WD Security (HKLM-x32\...\{2B58AB2C-D980-47FD-8633-E360314BA662}) (Version: 1.0.6.3 - Western Digital Technologies, Inc.)
WD SES Driver Setup (HKLM-x32\...\{924A274D-38B6-4930-8859-F3F51CFA8DDD}) (Version: 1.0.6.3 - Western Digital) Hidden
WD SmartWare (HKLM\...\{739778ED-D095-4725-BF78-ADFF96004C52}) (Version: 2.4.14.13 - Western Digital Technologies, Inc.)
WD SmartWare Installer (HKLM-x32\...\{e72369b3-306a-4d10-a766-3433a65e8dc2}) (Version: 2.4.14.13 - Western Digital Technologies, Inc.)
Xara Web Designer Silver (HKLM\...\{6AC22FA3-C874-4A58-A4AF-82FC427AE81C}) (Version: 7.1.2.22390 - Xara Group Ltd) Hidden
Xara Web Designer Silver (HKLM-x32\...\MAGIX_{6AC22FA3-C874-4A58-A4AF-82FC427AE81C}) (Version: 7.1.2.22390 - Xara Group Ltd)
Zemana AntiMalware (HKLM-x32\...\{8F0CD7D1-42F3-4195-95CD-833578D45057}_is1) (Version: 2.20.100 - Zemana Ltd.)
 
========================= Memory info: ===================================
Percentage of memory in use: 55%
Total physical RAM: 12184.7 MB
Available physical RAM: 5443.33 MB
Total Virtual: 24367.59 MB
Available Virtual: 18071.15 MB
 
========================= Partitions: =====================================
1 Drive c: (OS_Install) (Fixed) (Total:552.3 GB) (Free:90.82 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:368.2 GB) (Free:330.16 GB) NTFS
 
========================= Users: ========================================
User accounts for \\GT60130712
 
__vmware_user__          Administrator            Guest                    
Sandra                   
 
 
**** End of log ****

Edited by hamluis, 01 April 2016 - 11:01 AM.


#4 shm

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Posted 31 March 2016 - 09:16 PM

Speccy

 

http://speccy.piriform.com/results/BpUyq7yIJYgKRYYb0KpAYfI

 

that's all I'm getting from the site - it will not open in a new tab.  Am I doing something wrong, or is that the result?

 

Thank you Lous!



#5 hamluis

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Posted 01 April 2016 - 10:51 AM

Exactly what I wanted :).

 

It will take me a few minutes to review the data.

 

Louis

 

EDIT:  OK, following are my suggestions.

 

1.  Uninstall all Ad-Aware software...uninstall the Comodo Firewall.  Use the Windows firewall instead.

 

2.  Uninstall all other security applications (those having to do with protection of the system from malware). with the exception of Eset, Malwarebytes, and SUPERAntiSpyware.  Update Eset and run a full scan of your system.

 

3.  Uninstall RegInOut.  It is a "registry cleaner/optimizer" utility with dubious value, IMO.  See

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

4.  The absence of critical updates for a number of months...IMO put your system in heightened jeapordy from malware.  I suspect that all your security apps installed, along with your reg cleaner utility, may have been responsible for inability to install updates via Windows Update.  For the moment, let's assume that there is no malware at work here.  I do suggest that you make another visit to Windows Update after taking all other suggestions I have made into consideration.

 

5.  Run the chkdsk /r command...follow that with running the sfc /scannow command.  This will be an attempt to mitigate any possible file corruption or other system issues which these commands are designed to counter.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

Run sfc scannow command prompt, Aura - http://www.bleepingcomputer.com/forums/t/579699/missing-uxthemedll-file/?p=3736491


Edited by hamluis, 01 April 2016 - 11:31 AM.


#6 shm

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Posted 01 April 2016 - 12:30 PM

Thank you Louis, I'll do that now



#7 jcgriff2

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Posted 01 April 2016 - 01:27 PM



 

 

Ran chkdsk - got to 39% and stated there was error (13x) in 248

 

 

It seems like your hard drive is failing.

 

Run SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

 

A failing HDD would explain the poor performance.

 

Regards. . .

 

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#8 shm

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Posted 01 April 2016 - 04:19 PM

Drexel, thank you for your post, I'm concerned about that too



#9 shm

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Posted 01 April 2016 - 04:33 PM

Louis

 

  1. UNINSTALLED the following software
  2. DELETED all .exe files too
  3. Ad-ware
  4. Comodo
  5. CC Cleaner
  6. Hijack this
  7. Glasswire
  8. Panda & Vaccine
  9. Reason Core
  10. Reg in/out
  11. Sophos
  12. Zemana
  13. Delfix
  14. Combofix
  15. Avast
  16. Emsisoft
  17. FixExec
  18. Fixtool
  19. F-Secure
  20. Furmark
  21. Hitman Pro
  22. Housecall
  23. Heindal
  24. KAV
  25. RemVBS
  26. Rootbuster
  27. RescueMe
  28. Unchecky
  29. IOBit
  30. Rev Uninstaller - this was actually blocked by ESET as malicious website
  31. Emptied Recyle

 

Activated WINDOWS Firewall

 

REBOOTED

 

UPDATED Eset - already current

Ran ESET scan ZERO - took 1:45 min

 

SYSTEM MAINTENANCE - states DISK ERRORS

 

Rebooted

 

States C: needs to be checked for consistency BUT automatically cancels the dskchk

 

(This has taken all day, I have emails to send and after that I'll try the chkdsk run - just wanted to update you, where I was at, thank you for your help)

 

PREVIOUSLY chkdsk has reported:

 

62 Reparse Records Processed

1229 large file records processed

 

Gets to 39% and then this;

 

Index $i30 for file 248 - seems to be the sticking file and then hangs (for as long as an hour before I did a forced restart - I know that's bad)

 

It is has repeated this one line from 6 to 13 times on various chkdsk runs

 

Hope that's of value 

 

btw read the like on System optimizers - will NOT do that again!

 

 

 

 

R



#10 hamluis

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Posted 01 April 2016 - 05:31 PM

You have a hard drive of unknown origin...meaning that I can't tell who the manufacturer is, which is a tad disturbing.  Even more disturbing is that the drive is flagged as not supporting SMART.  That's a little strange.

 

It's possible that you have a troublesome hard drive...there isn't enough information for me to try to determine.

 

Louis



#11 shm

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Posted 01 April 2016 - 10:26 PM

Thank you Louis

 

I just returned and it fired up very quickly, which is how I expect it should be considering I'm not a gamer but it would be exceptionally disappointing if I were.

 

I am only running the Windows Firewall

 

Eset (trial version) - what should I replace it with, when it expires?

 

Malwarebytes

SuperAnti-Spyware

 

everything else is gone

 

Appreciate all your knowledge and care!



#12 shm

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Posted 01 April 2016 - 10:29 PM

btw, if the harddrive is of "unknown origin" then perhaps it may be the issue of missing NVIDIA driver!

 

MSI tells me the GE Force driver is ready to download

 

then it states error.

 

It is still under warranty (purchased the extended one, thankfully) and I'll take it in and either have them replace the drive or replace the system.

 

Thank you again



#13 hamluis

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Posted 02 April 2016 - 08:29 AM

Re Eset...I like it but if you want a replacement, please visit the folks in the AV/AM Forum.  They are far more knowledgeable about AV programs and such.

 

Malwarebytes and SUPERAntiSpyware present no problems and, IMO, should remain on the system.  Again, check with the folks in the AV/AM forum for opinions regarding the use/value of each.

 

I see no errors relatiing to any nVidia driver, but the one error that I see relating to hardware is the Motorola error.  Drivers which cause problems usually reflect such in errors which are recorded in Event Viewer.  Your system reflects scheduled tasks and services/processes relating to a Motorola device, yet I see no Motorola hardware reflected.

 

The only Motorola hardware item I am familiar with would be a modem for my cable connection.

 

Louis



#14 jcgriff2

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Posted 02 April 2016 - 10:24 AM

What was the result of the SeaTools for DOS HDD diagnostic test?


Edited by jcgriff2, 02 April 2016 - 10:24 AM.

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#15 shm

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Posted 02 April 2016 - 03:13 PM

It is running far faster.

 

I think too many programmes are in the start up which slowed it immensely.

 

How can I remove other software that shouldn't be in the start up?

 

I wanted to work with Louis first, which I very much appreciated his insight.

 

Drexel, I don't have a CD to copy Sea Tools to run.  Can I run without a separate disk?

 

Thank you






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