Last night, while playing a video on Netflix, my HP Pavilion a6248x tower, flashed into a blue screen.
My current system specs:
HP Pavilion a6248xPC
Windows 7 Home Premium X86 (Pc originally shipped with Vista)
1TB Western Digital Scorpio Blue HDD
AMD Athlon 64 X@ Dual Core
2 GB of installed RAM
Nvidia Geforce 6150SE nForce 430 (Microsoft Corporation-WDDM)
The message on the BSOD was:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time that you’ve seen this stop error screen, restart the computer. If this screen appears again, follow these steps:
Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8, to select advanced startup options, and then select safe mode.
(No technical information, was listed)
Yesterday morning, I added a new Microsoft wireless keyboard, and replaced my old one. After inserting the USB receiver, I ran Windows updates, and installed the software. That is the only thing that I have added to this system, in some time. This desktop, is primarily used for web browsing, word documents, and the occasional Netflix program. The only Windows updates that were available were the ones relating to the mouse, and keyboard. Everything else was up to date. I do not know if this could be an issue, I am just listing as many details as I can.
After restarting the PC in safe mode the following message appeared:
Windows has recovered from an unexpected shutdown.
Problem event name: Bluescreen
OS version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
OS version: 6_1_7601
Service pack: 1_0
Files that help describe the problem:
If I navigate to C:\windows\minidump\033016-11684-01.dmp, the folder is completely empty. While I was looking up the Microsoft codes, I saw conflicting results, and wasn’t able to pinpoint the error.
Attempts to solve the problem:
First, I opened the case, to blow out any dust. However, the interior was clean, and dust free.
Using the Windows memory diagnostic tool, I attempted to run a scan. The message above the scan, said that the scan may take a few minutes. During step 2 of 2, at 52%. The scan stopped. I waited for roughly 3.5 hours, before I realized that the screen was frozen. I couldn’t even use the keyboard, to navigate through the panel. The only other message on the screen was:
Hardware problems were detected. To identify and repair these problems, you will need to contact the computer manufacturer.
I ran Blue Screen Viewer, and My Event Viewer. Blue Screen Viewer reports 0 crashes. My event viewer opens, then freezes on a white screen, while in safe mode.
The Windows Device Manager is reporting that the Display Adapter is up to date. The BSOD message also reported that I should check for adequate disk space. I have a 1TB Western Digital Scorpio Blue, and there are currently 864GB free. The BSOD stated that I should adjust the caching, and shadowing options, in the BIOS. After navigating through the BIOS, I did not see those two options present.
After going through some pages, I am reading that in many cases, faulty RAM, and outdated BIOS, are some popular causes, for a system to behave the way that mine is.
I went to the HP website, and they have a BIOS update, under my machine, but with the Windows Vista OS. That update, is labeled
MCP61PM-HM Motherboard BIOS Update
Dec 1, 2012
On my tower, System Information is reporting that my BIOS version/Date is:
Phoenix Technologies, LTD 5.16, 8/14/2007
SMBIOS Version 2.4
Would it be wise, to update the BIOS, with the download that HP is providing under the Vista driver downloads? Does anyone know of any reliable, proven memory testing tools? Also, if not the BIOS update, or faulty memory, could someone please suggest some other tests that I may perform, based off the above information? Does anyone know, if a fresh install will clear this issue up? Thank you.
Edited by Orange Blossom, 30 March 2016 - 09:50 PM.
Moved to BSOD forum. ~ OB