I have an Epson Perfection V39 scanner that is not getting power when it is connected to either a usb 3.0 or 2.0 port. I know the scanner is fine because it works every time I connect it to my Mac.
I have reinstalled and installed the Epson software several times; checked to make sure I have the latest Windows 10 update; and made sure I have the correct drivers for my Asus X99-Deluxe motherboard.
A Google search had me open the control panel and look at the Device Manager to see if the computer saw the scanner. It is there but there is a yellow triangle icon next to its name. When I right clicked on Properties it says, "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)." Aha? It seems I need to remove, repair, or some how get this out of the registry. How do I do that so I don't mess up other items in the registry? I know running a registry cleaner on Windows 10 is a bad thing so it seems my only option is to go in and extract just this item.
Could some PLEASE walk me thru how do this? Please? I am pulling my hair out on this on.