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Stop Error 0xEA


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#1 Lenneth

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Posted 30 March 2016 - 12:14 AM

· OS - Windows 8.1 x64
· 8 Was the original OS
· Pre-Installed
· 1 Year, give or take a week
· 1 year OS age, have never re-installed

· AMD APU A10-7800
· R7 7800 Integrated
· Lenovo Bantry CRB (P0)
· Power Supply - brand & wattage (skip if laptop) - Don't know, but i literally just had it replaced via manufacturers warranty for suddenly going bad. Just got my PC back 1-2 weeks ago. They put a brand new Power Supply in. I think it was a 300W or 350W

· Lenovo
· Lenovo H50-55 Desktop S/N R3000JJA

 

 

I've been trying to solve this for a little over a week and thought it was gone after 5 days of no errors but it suddenly came back and only happens when I'm playing a game for an hour or two, would never happen even if i left the PC on for 24+ hours with only web surfing and videos when not idle. It also only started happening after i updated to the newest AMD drivers. Mine were getting old so i updated. I tried rolling back but that didn't work because i don't know what my original version was so after using the AMD driver uninstall utility i just grabbed a version about 7-8 months old but still didn't work. After updating chipsets from my Lenovo manufacturers page and installing the AMD drivers from the same page and updating my BIOS (another suggestion that helped some people during my research) it disappeared. But it came back after 5 days suddenly. I don't know what else to do so i came to a help forum. Checked windows updates too.

 

I followed the instructions for posting, but i cannot attach a PERFMON log, as it gives me an error after running it in an elevated command prompt about my command being declined by the admin or operator. I am on my administrator account and i did make sure to run CMD in administrator

 

The last thing i have yet to try is a system restore i made before the driver update, but i've been reluctant because i would rather find out what the problem is and fix it rather than kick the can down the road, so to speak if it rears its ugly head again. One possibility is my GPU is failing but i hope not, and it seems its just a driver bug. In my research only people who's having constant crashes with just the computer being on was having hardware faults. But eh, I'm no expert. So again, that's why i came here lol

Thanks for any replies or help.

 

Edit: The error is Thread_Stuck_In_Device_Driver 0x10000EA with dxgkrnl.sys and atikmdag.sys and sometimes hal.dll or ntoskrnl.exe along with it. Been trying to use WinDBG to try and figure it out and they all point to dxgkrnl.sys and my video card

Attached Files


Edited by Lenneth, 30 March 2016 - 12:32 AM.


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#2 usasma

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Posted 31 March 2016 - 05:13 AM

OK, the errors seem to suggest that this is a video problem (see the Quote box below about the ntoskrnl.exe thing).

You've replaced the drivers (several times it seems) without any relief.
As such, this suggests that it could be a hardware problem.

There's 2 things to try for a hardware problem:
- these free diagnostics (start with the video tests, but complete them all):  http://www.carrona.org/hwdiag.html

- then (if the problems persist), try another video card.

 

ntoskrnl.exe (also seen as ntkrnlpa.exe, ntkrnlmp.exe, or ntkrpamp.exe) is the kernel (core) of the Windows operating system.  It is protected by security features and the Windows System File Checker.  As such, if this file was to blame, you'd be experiencing many more problems other than the occasional BSOD.

In most cases this file is blamed because another file (typically a 3rd party driver) has corrupted the memory space that ntoskrnl.exe considers as it's own.  When this happens, ntoskrnl.exe typically finds unknown data (from the 3rd party driver) in it's memory space.  At this point the OS panics and throws a BSOD to prevent damage to the system.

More info here:  https://en.wikipedia.org/wiki/Ntoskrnl.exe

 

Your UEFI/BIOS (version IRKT34AUS) dates from 201.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

These devices are disabled in Device Manager.

Did you deliberately disable them?  If so, why?

 

Realtek Bluetooth 4.0 Adapter    USB\VID_0BDA&PID_B728\00E04C000001    This device is disabled.
TAP-Windows Adapter V9    ROOT\NET\0000    This device is disabled.

Regardless of the reason, if they are not needed please uninstall them and physically remove the hardware from the system

If unable to physically remove them, then disable the hardware in the BIOS/UEFI

If unable to do this (or you don't want to remove them), please enable them and then update their software/drivers.  Once updated you can feel free to disable them again if you'd like.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.


Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

 

If all of that doesn't fix the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for informational purposes only.
**************************Tue Mar 29 22:33:42.143 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032916-39406-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18202.amd64fre.winblue_ltsb.160119-0600
System Uptime: 4 days 22:55:42.923
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )
BugCheck 100000EA, {ffffe000f0b77880, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffe000f0b77880, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  IRKT34AUS
  BIOS Release Date             07/14/2014
  Manufacturer                  LENOVO
  Product Name                  90BG0002US
  Baseboard Product             Bantry CRB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 24 23:37:24.016 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032416-72281-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18202.amd64fre.winblue_ltsb.160119-0600
System Uptime: 0 days 8:37:42.797
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )
BugCheck 100000EA, {ffffe000de6217c0, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffe000de6217c0, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  IRKT34AUS
  BIOS Release Date             07/14/2014
  Manufacturer                  LENOVO
  Product Name                  90BG0002US
  Baseboard Product             Bantry CRB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 24 14:23:08.079 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032416-48328-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18202.amd64fre.winblue_ltsb.160119-0600
System Uptime: 0 days 12:38:54.860
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )
BugCheck 100000EA, {ffffe00065ebb640, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffe00065ebb640, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  IRKT34AUS
  BIOS Release Date             07/14/2014
  Manufacturer                  LENOVO
  Product Name                  90BG0002US
  Baseboard Product             Bantry CRB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 24 00:48:45.436 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032416-70062-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18202.amd64fre.winblue_ltsb.160119-0600
System Uptime: 0 days 11:21:00.094
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )
BugCheck 100000EA, {ffffe00188b81040, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffe00188b81040, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  dllhost.exe
FAILURE_BUCKET_ID:  0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  IRKT34AUS
  BIOS Release Date             07/14/2014
  Manufacturer                  LENOVO
  Product Name                  90BG0002US
  Baseboard Product             Bantry CRB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 23 10:56:24.407 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032316-80671-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18202.amd64fre.winblue_ltsb.160119-0600
System Uptime: 0 days 9:15:43.188
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )
BugCheck 100000EA, {ffffe00075d6a880, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffe00075d6a880, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  dllhost.exe
FAILURE_BUCKET_ID:  0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  IRKT34AUS
  BIOS Release Date             07/14/2014
  Manufacturer                  LENOVO
  Product Name                  90BG0002US
  Baseboard Product             Bantry CRB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Tue Mar 29 22:33:42.143 2016 (UTC - 4:00)**************************
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
uxstyle.sys                 Mon Sep 23 07:19:02 2013 (524023A6)
GeneStor.sys                Fri Oct 18 09:15:04 2013 (52613458)
RTKVHD64.sys                Tue Dec  3 07:26:10 2013 (529DCDE2)
amdkiomd.sys                Fri Dec 20 13:38:13 2013 (52B48E95)
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
usbfilter.sys               Mon Feb 17 01:23:43 2014 (5301AAEF)
dtlitescsibus.sys           Mon Dec  8 05:13:10 2014 (548579B6)
rtwlane.sys                 Wed Dec 17 03:03:09 2014 (549138BD)
amd_sata.sys                Thu Mar 19 02:43:08 2015 (550A6FFC)
amd_xata.sys                Thu Mar 19 02:43:10 2015 (550A6FFE)
appexDrv.sys                Wed Mar 25 16:41:52 2015 (55131D90)
usbaapl64.sys               Thu Jun 11 02:08:10 2015 (557925CA)
AtihdWB6.sys                Mon Jul  6 21:23:28 2015 (559B2A10)
atikmpag.sys                Wed Jul 15 21:13:26 2015 (55A70536)
amdacpksd.sys               Wed Jul 15 21:23:04 2015 (55A70778)
atikmdag.sys                Wed Jul 15 21:37:09 2015 (55A70AC5)
aswKbd.sys                  Tue Feb  2 09:57:15 2016 (56B0C3CB)
aswRdr2.sys                 Tue Feb  2 09:57:35 2016 (56B0C3DF)
aswRvrt.sys                 Tue Feb  2 09:58:04 2016 (56B0C3FC)
aswHwid.sys                 Tue Feb  2 09:59:03 2016 (56B0C437)
aswStm.sys                  Tue Feb  2 10:26:19 2016 (56B0CA9B)
aswVmm.sys                  Tue Feb  9 15:14:20 2016 (56BA489C)
aswSP.sys                   Thu Feb 18 09:11:12 2016 (56C5D100)
aswMonFlt.sys               Wed Mar  9 04:11:37 2016 (56DFE8C9)
aswSnx.sys                  Wed Mar  9 04:12:46 2016 (56DFE90E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 24 00:48:45.436 2016 (UTC - 4:00)**************************
amd_sata.sys                Thu Mar 20 23:01:59 2014 (532BABA7)
amd_xata.sys                Thu Mar 20 23:02:02 2014 (532BABAA)
atikmpag.sys                Tue Nov 17 21:53:38 2015 (564BE832)
amdacpksd.sys               Tue Nov 17 23:41:29 2015 (564C0179)
atikmdag.sys                Wed Nov 18 00:43:17 2015 (564C0FF5)

 

http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=uxstyle.sys
http://www.carrona.org/drivers/driver.php?id=GeneStor.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
amdkiomd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Lenneth

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Posted 31 March 2016 - 11:56 AM

I skipped the GPU testing, as I'm fairly lost and it warns me if i have no clue what I'm doing i may damage my GPU. The fact I've never done hardware testing didn't help me understand it, and the instructions seemed out of date leaving me to try and guess options which led me to just quitting after the warning messages. Just to clarify you said "ALL" tests. Does this include "Memory Test", "Hard Drive Test", "Anti Maleware Tests" and "Rescue Disc" ? Or just Video tests, Prime Test and CPU test?

 

I did update my BIOS as mentioned. But that is the old one you listed, leaving me to believe i updated wrong i guess. I downloaded the file and ran it but i guess i didn't do enough. The new version is suppose to be irjy42usa.

 

I do manually check each windows updates. In fact, i went through all 60+ optional (again, i usually do every month or two) and most do not apply to me. They're fixes for windows servers and other things. Didn't think it would be wise to install everything all the time. I always install important updates. Some are customer improvement and feedback improvements that in the past caused me network issues after some research and uninstalling them fixed my disconnection issues. So I have them on Hide so i never accidently re-install them.

 

I have those disabled because I do not use them and they came with windows so i cannot remove them, as i just found out. The bluetooth one reinstalled itself with a whole suite i now have to track down and remove. I don't use bluetooth, and it constantly runs on startup and background so for cleanliness sakes i try to always disable things i do not intend to use. Didn't know they re-installed themselves though.

 

There was no STDP driver and i found no stdp registry folder or file via the manual search link you sent. And i removed Daemon tools.

 

I uninstalled everything in the windows uninstall like you asked for AMD but it removed all my AMD chipsets along with the AMD program (their uninstal utility you can download that wipes your registry and everything clean also does this). Don't i need to reinstall the chipset from my manufacturer now? I cannot reinstall the chipset via the installation file or it  will reinstall various AMD programs i cannot choose to not install. Other than that, I followed the steps and got the AMD Driver only installed. Last mention: The PC came preinstalled with Nvidia stuff too, i do not know why. Some research mentioned certain AMD related GPUs can use Nvidia drivers if configured correctly. I never found out if mine needed it or not, didn't want to accidentally remove something it needed.


Edited by Lenneth, 31 March 2016 - 12:01 PM.


#4 Lenneth

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Posted 04 April 2016 - 03:05 PM

Posting an update

After 5 days it finally crashed again. Was hoping just the driver installation would fix this, since it fixed a few minor problems immediately that i had right after the AMD driver update that started all this. I'll get back to you again after driver verifier. Also if its my GPU wouldnt you mean APU since its an accelerated processor with a built in graphics chip?



#5 usasma

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Posted 05 April 2016 - 06:48 AM

By GPU, I'm referring to the thing that processes graphics on your system - whatever it may be called, or wherever it may be located.

 

As for the updates that you have hidden.  Do you know exactly what they do and exactly what they offer in the way of improvements.

I ask because often skipping an update will appear to "fix" a problem.

The actual problem is often an outdated piece of hardware/software - and bypassing the update will only postpone problems (and make them harder to troubleshoot later on).

 

Disabling drivers in Device Manager will result in those devices being disabled after Windows loads (and loads their drivers).
So although the device is disabled, it's driver is present in memory.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Lenneth

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Posted 08 April 2016 - 10:14 PM

okay i had problems with Driver Verifier but in between work and friends i got it figured out and to the point of running without causing my PC to be stuck in an infinite loop of crashes right after the BIOS lol it slows my PC down to the point of barely even being able to web browse so I'm picking out a day to let it run for 24-36 hours. Which means don't worry about responding, I'll just post again when I have finished it.

 

Lol i know what a GPU, maybe i just worded my question wrong. Oh wells.

 

The updates were for telemetry improvements on ways Windows monitors usage and simple things you do and use the PC for. The windows site only gives minor details. With some digging up on my PC i can probably still find the .bat file i made to remove the updates if you want the update names. I like to pack rat important info like that, so it's possible i still have it. I usually clean old/temp files out with things like CCleaner but i dont remove important stuff for a year or two. I'm no expert, all I know is my internet issues with lag and disrupts became almost completly removed after i uninstalled these updates. Some of the updates were just the windows 10 features for windows 8 that microsoft tried to push onto 7/8/8.1 which i did not want.

Oh, I never knew that. Makes sense why a few of my disabled drivers gave driver verifier complete hell lol



#7 Lenneth

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Posted 12 April 2016 - 09:54 AM

So I'm positive my PC crashed overnight. I left my game i play running all night, the only thing it ever seems to crash on, to try and make it crash ASAP. But there was no dump file in the Windows/Minidumps for 4/12 and none i could find in my BlueScreenView program I use. Also, instead of restarting after the crash it was just plain off (no, no one turned it off). When i turned it back on, my skype auto re-signed me in (like it always does after a  crash), and my firefox when i launched it resumed where i left off which it also never does unless i crash since after closing firefox it deletes all data (history, cookies, temp data, ect).

Should I leave it running again all day and night? The instructions in the link said to post back if there was no dump file.

 

Edit: I even went through windows event viewer, since i know in the Windows Log > System there are Critical Icons marking system crashes and it says no crash happened, like my PC just decided to shut down on its own or something.

 

 

Edit Again: Upon further inspection i found this in the event logs:
The kernel power manager has initiated a shutdown transition.
No clue what this means.


Edited by Lenneth, 12 April 2016 - 11:16 AM.


#8 usasma

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Posted 13 April 2016 - 08:15 AM

It appears that the system shut down overnight

And, for some reason, the kernel power manager decided to initiate a shutdown transition.

 

There's many different reasons for this.

Start by generating these reports:

 

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

Also, check in Task Scheduler to see if anything there might be doing it.

Also, please run the Autoruns program and export it to an .arn file - then zip it up and upload it also (there wasn't a copy in your old Sysnative upload).

That'll have scheduled tasks listed in it's output.

 

The shutdowns appear at differing times - so I'd have to wonder what would be the trigger for the shutdowns.

Worst case, we troubleshoot using a clean boot to see if that stops the problems.

http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Lenneth

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Posted 14 April 2016 - 09:31 PM

Uploaded, reading through the additional info on event 41 that you linked now and going to run the temp monitoring programs.

The event in question happened April 12th around 7am.

Also my PC always runs hot, has ever since i got it. I'll use this tool until you reply to see if there's a difference, but from using Speccy from time to time i already know my PC averages 55-60C normally and up to 80C with resource heavy games like Final Fantasy XIV + Skype. Around 70C with minimal multi tasking. It's my PC that runs hot though, my integrated graphics usually runs at less than 40C even with games unless multi tasking with a game up.

Attached Files



#10 usasma

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Posted 15 April 2016 - 05:10 AM

A PC can survive 80ºC temps (mine does it regularly) - it just shortens the lifespan.

Mine does it because I upgraded to an SSD from a 5400 RPM HDD - so the rest of the components are stressed trying to keep up with the SSD.

 

The concern about the temps is that I only see a snapshot in time.  When I see warmish temps, I first wonder if they've gotten any hotter (and if that's contributing to the problems).

 

Admin logfile shows a pile of Bonjour errors around 7am on 12 April.  Please uninstall Bonjour (from Control Panel...Programs and Features)

It also shows issues with GeneStor driver around the time of the crashes.  This is likely related to a Genesys Logic (GeneStor) USB device.  This company makes USB Card Readers and webcams, so I'd start with updating those.

 

Running late for work here - but I think that Bonjour is the issue.

Uninstall it and test - let us know if it doesn't fix things and we'll move on from there


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 usasma

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Posted 15 April 2016 - 05:16 AM

Here's the memory dump analysis.  It's mostly video related, but there's one that's associated with your antivirus/malwarebytes and once that's, and a Driver Verifier enabled memory dump that blames uxstyle.sys

Uninstall The Within Network UxStyle and MalwareBytes (temporarily)

Test to see if that helps.

As for the video stuff, please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
 

 

Analysis:
The following is for informational purposes only.
**************************Mon Apr 11 12:05:54.578 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\041116-34546-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18202.amd64fre.winblue_ltsb.160119-0600
System Uptime: 0 days 0:09:03.359
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )
BugCheck 100000EA, {ffffe00171e8c4c0, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffe00171e8c4c0, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  dllhost.exe
FAILURE_BUCKET_ID:  0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  IRKT34AUS
  BIOS Release Date             07/14/2014
  Manufacturer                  LENOVO
  Product Name                  90BG0002US
  Baseboard Product             Bantry CRB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 11 11:56:06.585 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\041116-26953-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18202.amd64fre.winblue_ltsb.160119-0600
System Uptime: 1 days 22:07:02.329
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )
BugCheck 100000EA, {ffffe0004e313440, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffe0004e313440, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  IRKT34AUS
  BIOS Release Date             07/14/2014
  Manufacturer                  LENOVO
  Product Name                  90BG0002US
  Baseboard Product             Bantry CRB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Apr  9 13:48:23.080 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\040916-53984-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18202.amd64fre.winblue_ltsb.160119-0600
System Uptime: 2 days 0:33:41.578
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )
BugCheck 100000EA, {ffffe000120eb480, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffe000120eb480, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  dllhost.exe
FAILURE_BUCKET_ID:  0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  IRKT34AUS
  BIOS Release Date             07/14/2014
  Manufacturer                  LENOVO
  Product Name                  90BG0002US
  Baseboard Product             Bantry CRB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr  7 13:04:40.602 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\040716-50859-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18202.amd64fre.winblue_ltsb.160119-0600
System Uptime: 0 days 0:05:22.454
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : mwac.sys
BugCheck C4, {62, ffffe0007ef2d728, ffffe0007ed9d870, 2}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000000062, A driver has forgotten to free its pool allocations prior to unloading.
Arg2: ffffe0007ef2d728, name of the driver having the issue.
Arg3: ffffe0007ed9d870, verifier internal structure with driver information.
Arg4: 0000000000000002, total # of (paged+nonpaged) allocations that weren't freed.
    Type !verifier 3 drivername.sys for info on the allocations
    that were leaked that caused the bugcheck.
BUGCHECK_STR:  0xc4_62
PROCESS_NAME:  services.exe
FAILURE_BUCKET_ID:  0xc4_62_VRF_LEAKED_POOL_IMAGE_mwac.sys
  BIOS Version                  IRKT34AUS
  BIOS Release Date             07/14/2014
  Manufacturer                  LENOVO
  Product Name                  90BG0002US
  Baseboard Product             Bantry CRB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr  7 12:42:34.148 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\040716-27015-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18202.amd64fre.winblue_ltsb.160119-0600
System Uptime: 2 days 19:31:47.891
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )
BugCheck 100000EA, {ffffe00104aca4c0, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffe00104aca4c0, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  dllhost.exe
FAILURE_BUCKET_ID:  0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  IRKT34AUS
  BIOS Release Date             07/14/2014
  Manufacturer                  LENOVO
  Product Name                  90BG0002US
  Baseboard Product             Bantry CRB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr  4 17:07:37.014 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\040416-33531-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18202.amd64fre.winblue_ltsb.160119-0600
System Uptime: 0 days 0:00:41.828
*** WARNING: Unable to verify timestamp for uxstyle.sys
*** ERROR: Module load completed but symbols could not be loaded for uxstyle.sys
Probably caused by : uxstyle.sys ( uxstyle+1a0f )
BugCheck D6, {ffffcf80a3f79000, 0, fffff8007529da0f, 0}
BugCheck Info: DRIVER_PAGE_FAULT_BEYOND_END_OF_ALLOCATION (d6)
Arguments:
Arg1: ffffcf80a3f79000, memory referenced
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation
Arg3: fffff8007529da0f, if non-zero, the address which referenced memory.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0xD6
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xD6_VRF_uxstyle!Unknown_Function
  BIOS Version                  IRKT34AUS
  BIOS Release Date             07/14/2014
  Manufacturer                  LENOVO
  Product Name                  90BG0002US
  Baseboard Product             Bantry CRB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr  4 15:59:25.507 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\040416-27859-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18202.amd64fre.winblue_ltsb.160119-0600
System Uptime: 4 days 3:30:47.250
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )
BugCheck 100000EA, {ffffe001977fb880, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffe001977fb880, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  IRKT34AUS
  BIOS Release Date             07/14/2014
  Manufacturer                  LENOVO
  Product Name                  90BG0002US
  Baseboard Product             Bantry CRB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Mon Apr 11 12:05:54.578 2016 (UTC - 4:00)**************************
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
GeneStor.sys                Fri Oct 18 09:15:04 2013 (52613458)
RTKVHD64.sys                Tue Dec  3 07:26:10 2013 (529DCDE2)
usbfilter.sys               Mon Feb 17 01:23:43 2014 (5301AAEF)
RtkBtfilter.sys             Mon Feb 24 04:29:43 2014 (530B1107)
rtwlane.sys                 Wed Dec 17 03:03:09 2014 (549138BD)
amd_sata.sys                Thu Mar 19 02:43:08 2015 (550A6FFC)
amd_xata.sys                Thu Mar 19 02:43:10 2015 (550A6FFE)
aswKbd.sys                  Tue Feb  2 09:57:15 2016 (56B0C3CB)
aswRdr2.sys                 Tue Feb  2 09:57:35 2016 (56B0C3DF)
aswRvrt.sys                 Tue Feb  2 09:58:04 2016 (56B0C3FC)
aswHwid.sys                 Tue Feb  2 09:59:03 2016 (56B0C437)
aswStm.sys                  Tue Feb  2 10:26:19 2016 (56B0CA9B)
aswVmm.sys                  Tue Feb  9 15:14:20 2016 (56BA489C)
aswSP.sys                   Thu Feb 18 09:11:12 2016 (56C5D100)
aswMonFlt.sys               Wed Mar  9 04:11:37 2016 (56DFE8C9)
aswSnx.sys                  Wed Mar  9 04:12:46 2016 (56DFE90E)
atikmpag.sys                Mon Mar 21 09:45:33 2016 (56EFFAFD)
atikmdag.sys                Mon Mar 21 10:19:43 2016 (56F002FF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 11 11:56:06.585 2016 (UTC - 4:00)**************************
usbaapl64.sys               Thu Jun 11 02:08:10 2015 (557925CA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr  7 13:04:40.602 2016 (UTC - 4:00)**************************
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr  7 12:42:34.148 2016 (UTC - 4:00)**************************
uxstyle.sys                 Mon Sep 23 07:19:02 2013 (524023A6)

 

 

http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=GeneStor.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=uxstyle.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 Lenneth

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Posted 18 April 2016 - 01:47 PM

Alright, i uninstalled bonjour and maleware bytes for now. I read through some of the troubleshooting suggestions and now that i have time from work and family I'll start going through them. Quite a lot, so after i finish them or the ones that I can i'll get back to you. This is all good, since I'm learning new ways to troubleshoot here.

I didn't see anything abnormal in task scheduler but I'm not as proficient with it as Event viewer. Some research i did in the past few days suggest its a few problems i also plan to troubleshoot but is most likely something in the BIOS, computer settings or third party program shutting the PC down for updates or for idling for a long period of time. I vaguley remember my PC doing this before even when brand new so it's probably just a setting somewhere, i hope.

Through more research yesterday i found out sometimes this problem can be fixed just by using DX11, and since the crashes only seem to happen with Final Fantasy XIV open (which i have set to use DX9 via options) i plan to try that as well. Didn't use DX11 due to frame rate drops.

Anyways I'll get back to you after going through the troubleshooting guide or if anything new comes up.

 

 

Edit: Also i did a scan for viruses and maleware a day or two ago just to get that off the possibilities. Avast, Maleware bytes, Microsoft Malicious Removal Tool and some other microsoft scanner i forgot the name of all came up with nothing.


Edited by Lenneth, 18 April 2016 - 10:08 PM.


#13 usasma

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Posted 21 April 2016 - 02:58 PM

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 Lenneth

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Posted 23 April 2016 - 11:51 PM

So it hasnt crashed so far, or im just lucky. Was waiting to see if crashed but didn't want to make you wait too long.

I applied a few windows updates that came out yesterday or so for bug fixes and a few crash fixes (none for my specific error but doesn't hurt)

I undid all the uxtheme and other third party windows shell modifying programs. Despite the month or so effort of modifying my windows shell to make windows 7 themes and windows 8 theme work it just wasnt worth it anyways plus it couldve been adding to the problem anyways.

Removed malewarebytes. I doubt it was this, that driver error violation was when i was cancelling the free trial. Didn't know driver verifier would complain over it but i uninstalled it anyways.

I opened the case to try and airblow dust (no effect on my temps, wasn't much dust anyways). Should i be concerned my APU is under some metal dome with hatches? Attaching a pic. Looks like it MIGHT just be holding the fan onto it, but hard to tell with everything else in the way of a good view.

Couldn't try DX11 over DX9, frame rate made FF14 unplayable. Nor could i re-install directX, it comes with Windows 8.1 as an integrated thing according to research. All I can do is re-install DX9 which in the end it wouldn't let me anyways. Even following a direct link provided after research only took me to a download for a presentation from microsoft about DX11. The only reliable way is to reinstall windows which will be my last resort. Then after that buying a new PC since i've already taken up quite a lot of your time with trying all this anyways.

SFC scan found corruption like it always done. Literally, it found corruption when i ran it after only 2 weeks of owning it. I have no clue how to understand the SFC log though so i just let it restart and pray it fixes anything that may be a problem.

I reset the pagefile for my virtual memory.

Ran Check Disc on boot to look for bad hard drive sectors and going to figure out this memory test thing on boot so i can try it to rule that out.

Another stupid question: the repair guy put the PSU in upside down. Could that be causing problems? I'm use to troubleshooting and customizing windows and getting myself out of messed caused by said messing around but I'm not proficient on hardware at all.

Also and thanks for all your help and suggestions.

 

Edit: Pics suck but i tried getting as much light as i could in. Its a metal case with the APU fan sitting on top. Can't tell if it's attached to the case or if the whole block is the APU or something

Attached Files


Edited by Lenneth, 24 April 2016 - 12:57 AM.


#15 usasma

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Posted 24 April 2016 - 04:17 PM

If it's not crashing, then it's OK.

Now we wait and see what happens.

 

As for the PSU - are you sure it's upside down?

Most PSU's have one fan - blowing through the PSU (front to rear/rear to front) - generally you can't put them in upside down.

Other PSU's have a fan on the bottom, so it blows up, then turns 90º to exit from the rear - those can be upside down (if the fan is facing the top of the case and there's no room for airflow).

But, if the system's not crashing, then that's not likely a problem (right now).

 

You're asking a blind guy to look at pictures - I'm not real good at that :0)

From what I can make out, this seems to be the heat spreader for the northbridge (or another component).

 

As for the SFC results - it depends on what's corrupted.
There's a couple of reports that are errors - but there's other reports that aren't.  I'm not a CBS log expert, so I can't help there.

 

But, as I said earlier, now we wait.

If it goes a week without crashing, then it's probably fixed.

If it goes 2 weeks without crashign, then it's most likely fixed.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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