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Help! 100% CPU utilization (works perfect in Safe Mode) Suggestions?


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13 replies to this topic

#1 chapper

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Posted 29 March 2016 - 06:50 PM

Please help! :smash:

 

System:

Dell Latitude D620

Windows 7 Enterprise SP1

Everything updated (except some optional language packs)

 

SCENARIO:

 

Newbie with 10 days experience slugging it out solo in the systems-admin trenches. Down in the dungeon - day in, day out - searching, reading up on, watching videos and generally learning about Safe Mode, sysinternals, rkill, RogueKiller, CCleaner, processes, services, registries, threads, kernels, Anisoft Browser Repair Tool, Malware Bytes, Windows (Java, Adobe Flash, Adobe Reader) updates, Windows Malicious Software Removal Tool (and Safety Scanner), scanning, booting, and rebooting (safe-mode and back and forth) et cetera ... AND STILL ... the 'full boot' version of this system ends up shooting up to 100%CPU maxxed out (with glimpses of resolution only to see the CPU slowly but surely spike up again) ... pulling .... my ... hair .... out .

 

While Safe Mode is a high-performance dream, I'm desperately needing to get to the bottom of this issue as I just can't accomplish my web-development project as easily in the Safe Mode environment.

 

If you're a ninja or a wizard :wizardball: with sysinternal's Process Monitor or Resource Monitor (or any other tool or process) that will help me identify the issue, get to the root-cause, and figure out the solution {rkill and RogueKiller show nothing} once-and-for-all then I'M ALL EARS! Running low on ideas  :idea:  !!!! ... I think this is a true test for some experienced expert(s).

 

PLEASE - after looking at the images below, what might you recommend as a {first} next step?

 

Kindly,

 

Chapper

aka DELLerious

 

Attached File  100 percent screwed - bleeping computer.jpg   181.81KB   0 downloads

Attached File  100 percent screwed - bleeping computer - 2.jpg   142.7KB   0 downloads

Attached File  100 percent screwed - bleeping computer - 3 - when Analyze Wait Chain.jpg   144.67KB   0 downloads

Attached File  100 percent screwed - bleeping computer - 4 - when Analyze Wait Chain.jpg   142.38KB   0 downloads

Attached File  Rkill.txt   2.53KB   2 downloads

Attached File  Image of BEAUTY - SafeMode 90plus Idle Process WITH FIREFOX AND GMAIL open.jpg   588.71KB   0 downloads



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#2 hamluis

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Posted 30 March 2016 - 11:03 AM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 chapper

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Posted 30 March 2016 - 12:51 PM

Louis, I must say "this is the coolest tool" to simply and completely collect relevant system related intelligence. Thank you so much for these instructions. As an FYI, this is the 'old' computer that my oldest son was learning to use - ahehmm ... play games on - but that I had to abscond with as part of my effort to solve the issues with the DELL. http://speccy.piriform.com/results/ivTz1aYGnEur7gIyjoqdOgW ... This HP [Compaq nc8230] is just humming along now. Thank goodness I never let anyone throw this out. It's a Ferrari compared to my DELL and it's currently saving my bacon. I at least have this as a back up to use.

 

In closing, I'll provide the DELL Speccy intelligence as soon as I'm done backing up information off of it currently in Safe Mode. Please stay tuned.

 

Much appreciated (and will continue with your instructions step-by-step) :step1: :clapping:



#4 chapper

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Posted 30 March 2016 - 01:26 PM

Here is the Speccy of the problem computer (while run in Safe Mode). I'll update the link as soon as I run it in 'Full Mode' {is that what you call that?}.

 

http://speccy.piriform.com/results/UiwoWEvZYvh2Suee3QTRCds - this is the DELL that is sick - again, Speccy ran in Safe Mode which is (hopefully) why some of the information wasn't able to be gathered. Stay tuned while I play it once more Louis  :guitar:



#5 chapper

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Posted 30 March 2016 - 08:28 PM

As promised, here is the DELL speccy --> http://speccy.piriform.com/results/rZDTTaG3ujwhzc7iFuMkdqN

PS the MiniToolBox results coming next. Gonna try and login from the DELL to do a paste of the results into this thread ... it's pretty sluggish. Please stay tuned. Again, I have a couple of systems up and running in parallel at the moment.



#6 chapper

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Posted 30 March 2016 - 09:02 PM

I hope this is what you meant by "paste content" into post:

{If you prefer a different format please do advise. Thanks once again Louis.}

 

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by SuperChap (administrator) on 30-03-2016 at 20:59:22
Running from "C:\Users\SuperChap\Documents\Computer Performance\Computer Performance - BleepingComputer - MiniToolBox\MiniToolBox"
Microsoft Windows 7 Enterprise  Service Pack 1 (X64)
Model: Latitude D620 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/30/2016 02:10:06 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/30/2016 02:06:22 PM) (Source: PerfNet) (User: )
Description:

Error: (03/30/2016 01:58:22 PM) (Source: PerfNet) (User: )
Description:

Error: (03/30/2016 01:50:22 PM) (Source: PerfNet) (User: )
Description:

Error: (03/30/2016 01:42:22 PM) (Source: PerfNet) (User: )
Description:

Error: (03/30/2016 01:34:22 PM) (Source: PerfNet) (User: )
Description:

Error: (03/30/2016 01:26:22 PM) (Source: PerfNet) (User: )
Description:

Error: (03/30/2016 01:18:22 PM) (Source: PerfNet) (User: )
Description:

Error: (03/30/2016 01:12:22 PM) (Source: PerfNet) (User: )
Description:

Error: (03/30/2016 01:09:38 PM) (Source: PerfNet) (User: )
Description:

System errors:
=============
Error: (03/30/2016 02:10:03 PM) (Source: Service Control Manager) (User: )
Description: The DYMO PnP Service service failed to start due to the following error: %%1053

Error: (03/30/2016 02:10:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the DYMO PnP Service service to connect.

Error: (03/30/2016 02:08:30 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

Error: (03/30/2016 02:08:30 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

Error: (03/30/2016 02:08:30 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

Error: (03/30/2016 02:06:32 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

Error: (03/30/2016 02:06:32 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

Error: (03/30/2016 02:06:32 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

Error: (03/30/2016 02:06:24 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

Error: (03/30/2016 02:06:24 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

Microsoft Office Sessions:
=========================
Error: (03/30/2016 02:10:06 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/30/2016 02:06:22 PM) (Source: PerfNet)(User: )
Description:

Error: (03/30/2016 01:58:22 PM) (Source: PerfNet)(User: )
Description:

Error: (03/30/2016 01:50:22 PM) (Source: PerfNet)(User: )
Description:

Error: (03/30/2016 01:42:22 PM) (Source: PerfNet)(User: )
Description:

Error: (03/30/2016 01:34:22 PM) (Source: PerfNet)(User: )
Description:

Error: (03/30/2016 01:26:22 PM) (Source: PerfNet)(User: )
Description:

Error: (03/30/2016 01:18:22 PM) (Source: PerfNet)(User: )
Description:

Error: (03/30/2016 01:12:22 PM) (Source: PerfNet)(User: )
Description:

Error: (03/30/2016 01:09:38 PM) (Source: PerfNet)(User: )
Description:

=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{0611B3CC-B5DB-4B93-ACE4-97B8F938E6B7}) (Version: 4.2.1 - Hewlett-Packard) Hidden
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20060 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.197 - Adobe Systems Incorporated)
Anvi Browser Repair Tool (HKLM-x32\...\Anvi Browser Repair Tool) (Version: 2.0 - Anvisoft)
Apple Application Support (32-bit) (HKLM-x32\...\{C5815ACF-FD34-4553-8A22-C7411B7E662B}) (Version: 4.1.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{CBF12D2F-CF64-4CB7-858B-2C1F21068E5F}) (Version: 4.1.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Atom (HKCU\...\atom) (Version: 1.5.4 - GitHub Inc.)
Audacity 2.1.2 (HKLM-x32\...\Audacity®_is1) (Version: 2.1.2 - Audacity Team)
Avast Free Antivirus (HKLM-x32\...\avast) (Version: 11.1.2253 - AVAST Software)
BlackBerry App World Browser Plugin (HKLM-x32\...\{7C3911B4-3763-4037-B37E-8D7A305967B8}) (Version: 3.1.3.6 - Research In Motion Limited)
BlackBerry Backup Extractor (HKCU\...\BlackBerry Backup Extractor) (Version: 2.0.4.0 - Reincubate Ltd)
BlackBerry Desktop Software 7.1 (HKLM-x32\...\{BE5B0450-DCCB-4FE9-93E2-3B38D88A745B}) (Version: 7.1.0.41 - Research In Motion Ltd.) Hidden
BlackBerry Desktop Software 7.1 (HKLM-x32\...\BlackBerry_Desktop) (Version: 7.1.0.41 - Research In Motion Ltd.)
BlackBerry Device Software Updater (HKLM-x32\...\{06A51130-C9D1-46BF-8F57-E0EFE3DBFEDE}) (Version: 7.1.0.95 - Research In Motion Ltd)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version: 4.1.6 - Canon Inc.)
Canon MP Navigator 2.2 (HKLM-x32\...\MP Navigator 2.2) (Version:  - )
Canon MP830 MP Drivers (HKLM\...\{0D25F7CC-B99C-44ee-9945-B14532B2BB7B}) (Version:  - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.1.0 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.15 - Piriform)
Citrix Online Launcher (HKLM-x32\...\{1EFF9E6C-76E1-43F9-81FB-BC8C037B0902}) (Version: 1.0.258 - Citrix)
CoffeeCup Free HTML Editor (HKCU\...\CoffeeCup Free HTML Editor) (Version:  - )
CoffeeCup Website Insight (HKCU\...\CoffeeCup Website Insight) (Version: 1.1 - CoffeeCup Software)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DAZzle (HKLM-x32\...\DAZzle) (Version:  - )
DYMO Label v.8 (HKLM-x32\...\DYMO Label v.8) (Version: 8.5.1.1816 - Sanford, L.P.)
DYMO LabelWriter Drivers (HKLM\...\{CE16D92B-50F3-4FC5-B29C-13FAFEE1A6C6}) (Version: 8.3.0.443 - Sanford L.P.)
DYMO Printable Postage (HKLM-x32\...\Printable Postage.exe) (Version: 3.1 - Endicia Internet Postage)
DYMO Stamps (HKLM-x32\...\DYMO Stamps.exe) (Version: 3.7 - Endicia Internet Postage)
Endicia Professional (HKLM-x32\...\Endicia Professional) (Version: 6.15 - Endicia Internet Postage)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Garmin Communicator Plugin (HKLM-x32\...\{647BB978-2876-487B-9B0E-FDB73F0EA4A2}) (Version: 4.0.4 - Garmin Ltd or its subsidiaries)
Garmin Communicator Plugin x64 (HKLM\...\{237D687E-9E50-4A30-B810-262764CC491B}) (Version: 4.0.4 - Garmin Ltd or its subsidiaries)
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Talk Plugin (HKLM-x32\...\{EAC98582-5ED4-3BCA-BCD5-9E1A328BD7BE}) (Version: 3.15.2.12038 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.13.258 - SurfRight B.V.)
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
Inkscape 0.48.4 (HKLM-x32\...\Inkscape) (Version: 0.48.4 - )
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Java 8 Update 77 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218077F0}) (Version: 8.0.770.3 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (HKLM-x32\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Application Error Reporting (HKLM-x32\...\{5E994A95-9388-4D10-8E68-54B8CBF894D3}) (Version: 11.0.5510 - Microsoft)
Microsoft Dynamics Sure Step 2010 (HKLM-x32\...\{7C470FBA-F0E5-428C-8772-5414C920FA6C}) (Version: 3.3.4 - Microsoft Corporation)
Microsoft Dynamics Sure Step 2012 Language Pack (English) (HKLM-x32\...\{C7BB113C-4564-4DA2-8E34-451CDA9DD5AD}) (Version: 4.0.0 - Microsoft Corporation)
Microsoft LifeCam (HKLM\...\{6965A8D2-465D-4F98-9FAA-0E9E2348F329}) (Version: 3.22.270.0 - Microsoft Corporation)
Microsoft Office Live Meeting 2007 (HKLM-x32\...\{E30E7561-A466-4393-B8BF-FD93E733EF3C}) (Version: 8.0.6362.202 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Online Services Sign-in Assistant (HKLM\...\{E20B2752-0909-4B28-B8A9-A9BE519CA1A1}) (Version: 7.250.4287.0 - Microsoft Corporation)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (HKLM-x32\...\{95140000-007D-0409-0000-0000000FF1CE}) (Version: 14.0.5120.5000 - Microsoft Corporation)
Microsoft Project Professional 2010 (HKLM-x32\...\Office14.PRJPRO) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Report Viewer Redistributable 2008 (KB971119) (HKLM-x32\...\Microsoft Report Viewer Redistributable 2008 (KB971119)) (Version:  - Microsoft Corporation)
Microsoft ReportViewer 2010 Redistributable (HKLM-x32\...\{C19B3EB6-B54C-3204-A4DF-88432E0C79F7}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{28DA3304-9EC2-4097-BC64-B59A1958841F}) (Version: 3.5.8082.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (HKLM\...\{F39076D7-7168-44CD-A2C6-EBC1CDA7DC1C}) (Version: 3.5.8082.0 - Microsoft Corporation)
Microsoft Visio Professional 2010 (HKLM-x32\...\Office14.VISIO) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 45.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 45.0.1 (x86 en-US)) (Version: 45.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML4SP2 (HKLM-x32\...\{451BB54C-8B23-4455-8BDC-14FC7D43E056}) (Version: 1.00.0000 - Logiciel Dr Tax Software Inc.)
Pdf995 (HKLM-x32\...\Pdf995) (Version:  - )
Prio (HKLM\...\Prio) (Version: 2.0.0.2960 - )
RogueKiller version 12 (HKLM\...\8B3D7924-ED89-486B-8322-E8594065D5CB_is1) (Version: 12 - Adlice Software)
Security Task Manager 2.1f (HKLM-x32\...\Security Task Manager) (Version: 2.1f - Neuber Software)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003B-0000-0000-0000000FF1CE}_Office14.PRJPRO_{58FA40EF-ABA9-4FED-AD3D-318A6073934D}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0057-0000-0000-0000000FF1CE}_Office14.VISIO_{359ADBEC-068A-4CC9-9174-77AB8EDB867A}) (Version:  - Microsoft)
Skype™ 7.18 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.18.112 - Skype Technologies S.A.)
Soap 3.0 Toolkit (HKLM-x32\...\{2C464EC1-2B0C-4490-9CAC-D4562DD8377A}) (Version: 1.00.0000 - Your Company Name)
StudioTax 2011 (HKLM\...\{5E4ADF05-F045-4F82-9E98-422B2FCB944C}) (Version: 7.0.7.3 - BHOK IT Consulting)
Sublime Text Build 3103 (HKLM\...\Sublime Text 3_is1) (Version:  - Sublime HQ Pty Ltd)
TrueCrypt (HKLM-x32\...\TrueCrypt) (Version: 7.1a - TrueCrypt Foundation)
UFile 2008 (HKLM-x32\...\{2A5C6AD0-F7B3-40A1-B140-23B085B1B8CE}) (Version: 12.20.0000 - Logiciel Dr Tax Software Inc.)
UFile 2009 (HKLM-x32\...\{D36F4DCA-B6D5-403A-B69D-2439D59FC9A7}) (Version: 13.21.0000 - Logiciel Dr Tax Software Inc.)
UFile 2010 (HKLM-x32\...\{585D96E5-1A6A-410C-8F5F-F606CA1CCE1C}) (Version: 14.21.0000 - Logiciel Dr Tax Software Inc.)
UFile Updater 2008 (HKLM-x32\...\{C9967B5A-6E08-4E79-BFBD-BBB07DB0CA04}) (Version: 4.01.0000 - Logiciel Dr Tax Software Inc.)
UFile Updater 2009 (HKLM-x32\...\{B6797F11-4A7D-45F5-8A20-72E9CCD83538}) (Version: 5.00.0020 - Logiciel Dr Tax Software Inc.)
UFile Updater 2010 (HKLM-x32\...\{A859FA27-05AF-4295-BF2C-A9D3A5A707EE}) (Version: 6.01.0000 - Logiciel Dr Tax Software Inc.)
Update Rollup 10 for Microsoft Dynamics CRM for Outlook (KB2710577) (HKLM-x32\...\KB2710577_Client_1033) (Version: 5.0.9690.2730 - Microsoft Corporation)
Update Rollup 11 for Microsoft Dynamics CRM for Outlook (KB2739504-v2) (HKLM-x32\...\KB2739504-v2_Client_1033) (Version: 5.0.9690.2838 - Microsoft Corporation)
Update Rollup 8 for Microsoft Dynamics CRM for Outlook (KB2600644) (HKLM-x32\...\KB2600644_Client_1033) (Version: 5.0.9690.2243 - Microsoft Corporation)
Wampserver 3.0.0 (HKLM-x32\...\{5C1D66DE-19D8-487B-860D-2BDB4F19B0D3}_is1) (Version: 3.0.0 - Dominique Ottello aka Otomatic)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinRAR 5.30 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 5.30.0 - win.rar GmbH)

========================= Memory info: ===================================
Percentage of memory in use: 83%
Total physical RAM: 2038.12 MB
Available physical RAM: 337.47 MB
Total Virtual: 4076.24 MB
Available Virtual: 2276.59 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:465.66 GB) (Free:87.7 GB) NTFS

========================= Users: ========================================
User accounts for \\WIN7-JEFF

Administrator            Guest                    SuperChap                


**** End of log ****


Edited by hamluis, 31 March 2016 - 10:44 AM.


#7 hamluis

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Posted 31 March 2016 - 11:11 AM

IMO...this appears to be an unauthorized install of Win 7 Enterprose on a personal computer.  The dysfunction/nonfunctional services reflected in the Event Viewer errors...are, IMO, somewhat typical of such installs.

 

RAM installed is the minimum stated requirement for Win 7 Enterprise.

 

No indication of any Win 7 critical updates installed.

 

Possible malware issues, based on installed software.

 

It would be hard for me to determine just what problems this system may have.

 

Louis



#8 chapper

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Posted 01 April 2016 - 11:51 AM

Respose(s):

 

1) INVALID/VALID (Licensed/Non-licensed) OS:

Ought to be a valid and licensed version of the OS. Checking. No evidence so far to suggest otherwise or that this is an issue related to same (so far).

For example, in Control Panel Home the window I see "Windows is activated" as well as "Product ID: 55041-006-2433234-#####" {last five numerical digits left out on purpose}. Question: Does this confirm that the OS on my DELL is licensed? It should be!

 

2) RAM (minimum recommended)

This DELL was working just fine and then something 'hit it' in the last four weeks (estimated). It started falling to its knees within the last two weeks. It's now virtually on life-support. Nonetheless, I appreciate you pointing that technical detail out AND in fact, yesterday, when I installed a USB stick and selected "ReadyBoost" right at the outset of the Full Boot ... Firefox and Gmail loaded EXTREMELY fast (as in the good old days, i.e. 4 weeks ago). So, you're definitely onto something. I'll have to look into seeing just how much more RAM this DELL laptop can take. Thank you.

 

3) CRITICAL Windows 7 UPDATES not installed.

I see in the Speccy report that in 2016 alone there are (I estimate) about 40+ Hotfixes successfully installed (including many security related hotfixes - for reference see the Speccy report link in a previous posting). I'll have to investigate further what you mean by "Critical Updates". Although I believe that language was used (showed up) on a Microsoft official 'Update' site when I ran the 'check for updates' process once before. So, I believe I have many updates and hopefully that also means "critical" updates. HOWEVER, I've taken your advice and investigated further. To compare/contrast, when I looked into updating my licensed HP XP Pro {SP3, x-86, 32-bit} laptop, Microsoft stated that its updates have ALL completed successfully. Microsoft states that NO UPDATES are outstanding. On the other hand, Speccy doesn't think so. Speccy states that many critical updates (12 in fact) failed to install successfully. Interested disparity. I'm working through this detail in parallel as well. Back to the DELL (the laptop we're working on together here) the Speccy report (in the link in a previous post) ALSO points out Hotfixes that failed to install as well. The plot thickens (further). So, I'm going back to the DELL to see if running the Microsoft 7 Enterprise UPDATE process a few more times will address 'failed to install' updates. Thank you again.

 

4) This may be simply a Windows Update issue where Windows Update's assertion "No important updates available" could simply be incorrect. Sounds like a odd assertion by Microsoft's "Windows Update" given what Speccy is showing. Thoughts?

 

In closing, you are opening up some very good leads for me to pursue and research. Thanks again Louis. You are definitely helping me sleuth this out.

 

- 'Fenton Hardy'



#9 chapper

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Posted 01 April 2016 - 12:12 PM

Do you find this concerning?

 

Windows Update in its "View update history" report shows a number of "Important" yet "Failed" (status) updates for this DELL in question.

 

Here's a suspicious one, as an example:

 

Date Installed: 3/4/2016 (March, 4th) --- BUT IT FAILED.

Name: Definition Update for Windows Defender - KB915597 (Definition 1.215.104.0)

Installation status: Failed

Error details: Code 80070020

Update type: Important

Install this update to revise the definition files used to detect spyware and other potentially unwanted software. Once you have installed this item, it cannot be removed.

 

Have you ever come across anything like this? :busy:

How could this 'failure' be explained especially when Windows Update asserts no important updates are needed?

Weird eh?



#10 hamluis

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Posted 01 April 2016 - 01:02 PM

A failed update...is not installed, for whatever reason...leaving Windows more vulnerable to malware and some performance issues (IMO).

 

It's a known fact that the Windows Update mechanism has problems...but I don't have the brains to troubleshoot such.  The point is that those updates are not installed, the fact they are listed only goes to reinforce the fact that Windows tried to install them but failed for one reason or another.  What that/those reason(s) are...I'm not in position to say.

 

But the errors reflected in Event Viewer...don't provide any meaningful hints of what might be wrong, IMO.  The errors are piddly, IMO, and are no apparent cause for conern.

 

The fact that you have Rogue Killer installed...can be interpreted as an attempt by you to deal with malware problems.  If so, then those problems may yet remain...I cannot tell.

 

When I add up high CPU utilization...Windows Update problems...and no apparent O/S problems meriting more than a superficial notice...I gravitate to unauthorized Windows or malware as an opinion.  Neither guess is necessarily correct, but (unless there is some indication of a possible hardware problem) those are the two paths that I see when reviewing data submitted by members.

 

Louis



#11 chapper

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Posted 01 April 2016 - 01:39 PM

Thanks Louis.

 

1) Meaning clarification:

 

"What that/those reason(s) are...I'm not in position to say."

 

Do you mean i) YOU DO KNOW but 'are not in a position to say' ... OR ... ii) you DO NOT KNOW and that's why you're not in a position to say? There's a difference. I'm presuming the latter but never set out to misinterpret what a person is meaning with his/her words. Thank you for quickly clarifying.

 

2) Unauthorized software:

 

Doesn't the following Control Panel (Home window) confirm that my Windows 7 Enterprise SP1 OS software and license are both legitimate? [... thereby ruling out an 'unauthorized Windows' possibility?}

 

"Windows is activated"

"Product ID: 55041-006-2433234-#####"

 

3) AND THEN, if the OS is indeed authorized, then would you narrow it down to either i) malware that 'snuck in', and/or ii) failed Windows Updates that are causing process/thread/call conflicts and/or security holes allowing security threats to penetrate the system? (see previous post where important Windows security updates actually failed)

 

PS I realize you have a life. This is mine for the time-being. Appreciate your continuing efforts and thoughts in terms of helping me solve this. PPS I was actually born in Killeen!



#12 chapper

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Posted 01 April 2016 - 02:16 PM

Do you find this concerning?

 

Windows Update in its "View update history" report shows a number of "Important" yet "Failed" (status) updates for this DELL in question.

 

Here's a suspicious one, as an example:

 

Date Installed: 3/4/2016 (March, 4th) --- BUT IT FAILED.

Name: Definition Update for Windows Defender - KB915597 (Definition 1.215.104.0)

Installation status: Failed

Error details: Code 80070020

Update type: Important

Install this update to revise the definition files used to detect spyware and other potentially unwanted software. Once you have installed this item, it cannot be removed.

 

Have you ever come across anything like this? :busy:

How could this 'failure' be explained especially when Windows Update asserts no important updates are needed?

Weird eh?

 

UPDATE: In fact, although the above 'Important' Windows Defender update did FAIL, looking at the log files, I notice that this update was attempted the VERY NEXT DAY and installed successfully. So, this update is indeed on my system. Good. No reference as to why it failed on the 4th of March. No reference as to why is succeeded on the 5th of March. Strange. Net: This is not (or at least isn't solely) the cause of the current performance issue. Still on it. Looking at the next failed important updates. Will keep updating the progress.



#13 hamluis

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Posted 01 April 2016 - 03:28 PM

If you want to check your O/S validity...see Windows 7 Activation.

 

FWIW:  The only reason I mention illegal installs...is that they certainly increase the chances of malware being on the system.

 

There is never anything "tricky" in what I post...I know how to speak directly and I would believe that it's impossible for anyone to misunderstand anything that I post.

 

Louis



#14 chapper

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Posted 01 April 2016 - 06:40 PM

Solved. Thank you Louis!

Have a wonderful day.

PS my statement of being born in Killeen was an attempt at a fun April fools joke.

I'll use your tools for some time going forward. They and you (and this board) have been very helpful.

Continued success in all you do.

Best wished,

Jeff






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