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($5 REWARD) Error when attempting to perform a factory restart on Windows 10


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#1 Plexcoo

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Posted 29 March 2016 - 03:01 PM

Hi all. I just tried doing a factory restart on my computer, wanting to delete absolutely everything so it would seem like this computer came right out of the box. After I backed up all of my important files and got myself ready, I tried performing a factory restart on my computer, but ran into this following error...

 

Picture of the error: 9310f4afd3101848f81881cdcc3be2c1.png

 

Obviously I have no idea how to fix it, it doesn't even give me a hint on what type of error it is. I did do a SFC scan to check if I had any corrupted files, but it found nothing. All of my files seem to be in order.

 

Does anybody have any idea on how to fix it? I desperately need this computer restarted.

 

I don't want to seem like a completely useless member to this community, I just registered and this is my first question, so I might seem like a leecher. So because of that, whoever successfully solves this problem and gets my computer to become capable of itself to do a factory restart will win $5 via BitCoin transaction. Help me out on this error to win a quick buck!


Edited by Plexcoo, 29 March 2016 - 03:03 PM.


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#2 ScathEnfys

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Posted 29 March 2016 - 03:22 PM

No need for bribes :) We donate our help for free.

First thing I want to note is that "Refreshing" doesn't remove files. You want a complete reinstall. Is the computer still bootable? If so, please do the following:

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Restore Points
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Edited by ScathEnfys, 29 March 2016 - 03:22 PM.

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#3 Plexcoo

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Posted 29 March 2016 - 03:33 PM

No need for bribes :) We donate our help for free.

First thing I want to note is that "Refreshing" doesn't remove files. You want a complete reinstall. Is the computer still bootable? If so, please do the following:

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:

  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Restore Points
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

Hey thanks man, I appreciate it.

 

Here's the log generated from MiniToolBox:

http://pastebin.com/mEMgnNLY

 

Hope we can fix this problem!



#4 Queen-Evie

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Posted 29 March 2016 - 03:41 PM

Read this, donate for the cause to show your appreciation when the issue is resolved

Help BleepingComputer Defend Freedom of Speech

 

Every donation, whether large or small, helps the cause.



#5 ScathEnfys

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Posted 29 March 2016 - 03:44 PM

Read this, donate for the cause to show your appreciation when the issue is resolved
Help BleepingComputer Defend Freedom of Speech
 
Every donation, whether large or small, helps the cause.

there we go. If I solve this, redirect that bounty to the litigation fund :)
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#6 ScathEnfys

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Posted 29 March 2016 - 03:53 PM

Is this the same PC you are asking us to check for viruses on in your other topic? If so please let that topic verify that there are no viruses first. It's not a good idea to try two fixes at once.
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#7 Plexcoo

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Posted 29 March 2016 - 03:55 PM

 

Read this, donate for the cause to show your appreciation when the issue is resolved
Help BleepingComputer Defend Freedom of Speech
 
Every donation, whether large or small, helps the cause.

there we go. If I solve this, redirect that bounty to the litigation fund :)

 

I'm ready! 

 

9cc16dab06ca166e1fc9f3fd6f6d5b55.png

 

 

Is this the same PC you are asking us to check for viruses on in your other topic? If so please let that topic verify that there are no viruses first. It's not a good idea to try two fixes at once.

Nah, please just fix this one instead. I guess I will delete the other one later because if this one is fixed that means the viruses will be gone anyway after the complete reinstallation.



#8 Queen-Evie

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Posted 29 March 2016 - 04:44 PM

I have closed your Malware Removal Logs topic.

 

IF you change your mind and want to continue in that topic, use the Report function in the post to let the moderators know you want to re-open it.


Edited by Queen-Evie, 29 March 2016 - 08:26 PM.


#9 ScathEnfys

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Posted 29 March 2016 - 05:23 PM

viruses will be gone anyway after the complete reinstallation.

No guarantees on that if you use the recovery partition (reset through Windows) as it is possible for a virus to infect that.

Did you laptop come pre-installed with windows 10, or did you upgrade to 10?
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#10 Plexcoo

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Posted 29 March 2016 - 06:21 PM

 

viruses will be gone anyway after the complete reinstallation.

No guarantees on that if you use the recovery partition (reset through Windows) as it is possible for a virus to infect that.

Did you laptop come pre-installed with windows 10, or did you upgrade to 10?

 

It came with Windows 8.1 but then I later upgraded to Windows 10.



#11 Queen-Evie

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Posted 29 March 2016 - 08:39 PM

Were you presented with a screen that asked if you want to Refresh or Reset?
 
Refresh is not a factory restart. What a refresh does is keep all of your  personal files and settings. The only thing installed are system files,
 
A RESET will set the computer back to factory settings. A Reset wipes everything to the factory default state.
This is like reinstalling Windows or using your computer’s recovery partition. Everything on your drive will be wiped out. If there are things you do not want to lose, they need to be backed up to an external source. Since you mentioned Factory Restart, it sounds like this is what you want to do.

Edited by Queen-Evie, 30 March 2016 - 12:12 AM.


#12 Queen-Evie

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Posted 30 March 2016 - 12:11 AM

I just realized that no one has asked

1) do you want to go back to Windows 8.1 and keep it?
2) do you want to reinstall Windows 8.1 and upgrade to Windows 10?

Edited by Queen-Evie, 30 March 2016 - 12:12 AM.


#13 Plexcoo

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Posted 30 March 2016 - 10:11 AM

Were you presented with a screen that asked if you want to Refresh or Reset?
 
Refresh is not a factory restart. What a refresh does is keep all of your  personal files and settings. The only thing installed are system files,
 
A RESET will set the computer back to factory settings. A Reset wipes everything to the factory default state.
This is like reinstalling Windows or using your computer’s recovery partition. Everything on your drive will be wiped out. If there are things you do not want to lose, they need to be backed up to an external source. Since you mentioned Factory Restart, it sounds like this is what you want to do.

Yeah, I'm trying to do a factory restart not a factory refresh sorry! I want to completely delete all of my personal files and put my computer back to normal as if it came right out of the box, but I can't do that because of this error!

 

 

I just realized that no one has asked

1) do you want to go back to Windows 8.1 and keep it?
2) do you want to reinstall Windows 8.1 and upgrade to Windows 10?

I want to do a factory restart on my computer and keep Windows 10.

 

When I did try and do a factory restart the error said "There was a problem resetting your PC. No changes were made." It wasn't talking about refreshing it, I just got the wrong screenshot off of Google images because it looked similar.


Edited by Plexcoo, 30 March 2016 - 10:13 AM.


#14 Queen-Evie

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Posted 30 March 2016 - 11:09 AM

Since you want Windows 10 here is my suggestion:

Skip reinstalling back to Window 8.1

Instead, use the Microsoft media creation tool to create an installation DVD OR use a USB device.

Advantages of doing it this way:

1) Save time because you won't have to wait for 8.1 to install then wait again when 10 is installed

2) It will NOT install all the bloatware that your computer manufacturer installed on the system.

3) There *should* be a Windows old folder after the install of 10. It will contain your photos, documents, etc. which you can use to copy them to the respective folders after the install. Since you are concerned about malware, you might not want to use that folder for anything since Windows old will be EVERYTHING from the previous installation. It is very easy to delete that folder if you don't want to retain it. More info on Windows old folder here http://www.intowindows.com/how-to-delete-windows-old-folder-in-windows-10/

Anyway, take a look at this page. Then you can decide what to do
https://www.microsoft.com/en-us/software-download/windows10

Edited by Queen-Evie, 30 March 2016 - 11:11 AM.


#15 ScathEnfys

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Posted 30 March 2016 - 12:13 PM

I second what Queen-Evie suggested, and will be happy to provide detailed instructions if you wish.
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