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High speed internet suddenly not working


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3 replies to this topic

#1 Krissp

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Posted 28 March 2016 - 09:07 PM

Modem: SpeedStream 4300 Ohio
Wireless Router: Netgear N600

WiFi suddenly stopped working today on all mobile devices.
Tried plugging a laptop directly into modem, still a no go.
Assuming this means the issue is with the modem not the wifi router?
Unplugged, turned both back on and off, etc. several times, messed with all cords.
All lights on both appear to be on/normal.
Signal strength looks good as all devices appear to be connected, but nothing will load.
When the laptop(Windows) was plugged in directly it claimed to be connected with no internet.
Tried to detect/repair issue through the computer but it could not determine anything.

Super frustrating and just trying to help a parent out. They called ISP but it didn't go well so trying to avoid that again.
Is this a sign that I should replace the modem? I have also not tried the hard reset button yet as I didn't know entirely what that would do/how to recover.

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#2 ScathEnfys

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Posted 28 March 2016 - 10:07 PM

Hard reset on a modem should be fine. If that doesn't fix the problem, connect a computer directly to the modem, wait a few seconds, and do the following:

Open up the "run command" dialogue by holding down the windows key and pressing "R".

Copy and paste the following into the box:

echo "==========IP CONF=============" > nettest && ipconfig /all >> nettest && echo "==============PING===============" >> nettest && ping 8.8.8.8 >> nettest && echo "==============TRACEROUTE============" >> nettest && tracert google.com >> nettest && echo "==========EOF==========" >> nettest && notepad nettest

then press enter. The script may take a few minutes to complete. When it is finished,  a notepad window will open. Please paste the entirety of  the notepad into your next reply. (Note: if you you are having difficulty copying an pasting the command, I can post a double-clickable script that does the same thing)


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#3 Alex MacDonald

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Posted 01 April 2016 - 12:13 AM

Hey ScathEnfys, I happened to stumble on this by coincidence because I have the same problem. I went ahead and did what you suggested OP to do; I copied and pasted the code in elevated cmd prompt. Here's what I got back in the text document after a few seconds:

"==========IP CONF============="  

Windows IP Configuration

   Host Name . . . . . . . . . . . . : laptop-pc
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : tx.rr.com

Wireless LAN adapter Local Area Connection* 15:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4
   Physical Address. . . . . . . . . : 12-16-D8-13-3B-8B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : tx.rr.com
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 20-16-D8-13-3B-8B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : tx.rr.com
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 84-34-97-89-E6-EB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2605:6001:e20d:9800::3(Preferred) 
   Lease Obtained. . . . . . . . . . : Thursday, March 31, 2016 11:36:52 PM
   Lease Expires . . . . . . . . . . : Friday, April 1, 2016 8:06:19 PM
   IPv6 Address. . . . . . . . . . . : 2605:6001:e20d:9800:1d91:ba19:3039:4a08(Preferred) 
   Temporary IPv6 Address. . . . . . : 2605:6001:e20d:9800:b908:99ac:baee:8c46(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::1d91:ba19:3039:4a08%3(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, March 31, 2016 11:36:52 PM
   Lease Expires . . . . . . . . . . : Friday, April 1, 2016 11:36:52 PM
   Default Gateway . . . . . . . . . : fe80::9248:9aff:fee9:c6d5%3
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 58995863
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-8F-2D-83-84-34-97-89-E6-EB
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.tx.rr.com:

   Connection-specific DNS Suffix  . : tx.rr.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.2%5(Preferred) 
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 301989888
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-8F-2D-83-84-34-97-89-E6-EB
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 4:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3cc8:2697:3f57:fffd(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3cc8:2697:3f57:fffd%6(Preferred) 
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 318767104
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-8F-2D-83-84-34-97-89-E6-EB
   NetBIOS over Tcpip. . . . . . . . : Disabled
"==============PING==============="  

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=19ms TTL=51
Reply from 8.8.8.8: bytes=32 time=25ms TTL=51
Reply from 8.8.8.8: bytes=32 time=20ms TTL=51
Reply from 8.8.8.8: bytes=32 time=22ms TTL=51

Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 25ms, Average = 21ms
"==============TRACEROUTE============"  

Tracing route to google.com [216.58.194.142]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  chAdmin [192.168.0.1] 
  2     9 ms     9 ms    13 ms  142.254.130.125 
  3    25 ms    32 ms    22 ms  tge0-0-0.dllotx2302h.texas.rr.com [24.28.88.233] 
  4    34 ms    11 ms    11 ms  agg35.dllbtxlb02r.texas.rr.com [24.175.50.3] 
  5    21 ms    15 ms    15 ms  agg21.hstqtxl301r.texas.rr.com [24.175.49.8] 
  6    19 ms    18 ms    42 ms  bu-ether16.hstqtx0209w-bcr00.tbone.rr.com [66.109.6.108] 
  7    23 ms    23 ms    23 ms  bu-ether12.dllstx976iw-bcr00.tbone.rr.com [66.109.6.39] 
  8    14 ms    15 ms    14 ms  0.ae0.pr1.dfw10.tbone.rr.com [107.14.17.232] 
  9    19 ms    19 ms    19 ms  ix-ae-23-0.tcore2.DT8-Dallas.as6453.net [66.110.57.97] 
 10    19 ms    19 ms    19 ms  72.14.202.232 
 11    19 ms    20 ms    19 ms  216.239.54.111 
 12    15 ms    15 ms    15 ms  209.85.250.83 
 13    15 ms    15 ms    15 ms  dfw06s49-in-f14.1e100.net [216.58.194.142] 

Trace complete.
"==========EOF==========" 

I'm sorry if this is thread stealing but i figured since we both have the problem with our internet, I thought it'd be like killing two birds with one stone ^_^ We'd really appreciate the help!! Thanks in advance!



#4 ScathEnfys

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Posted 01 April 2016 - 11:11 AM

Alex, even though your symptoms may be similar, the underlying cause may be different. Please open a new thread and I can work with you separately there. Thanks :)
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