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Problem installing printer after reinstalling windows


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#1 Godlover

Godlover

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Posted 28 March 2016 - 06:07 PM

I had to reinstall windows 10.  Since then, my HP Color Laserjet CP 2025 has not worked as it should.  I remove it and I cannot get it reinstalled.

I have tried several times and it installs with problems or does not show up.

I am using the HPP Universal Print Driver for Windows PCL6 (64 bit).

I have tried installing by running the driver and by the wizard.  The wizard does not find the printer by itself.

I am using USB connection so I have indicated USB set up.  It installs the driver, but does not recognize or find the item.

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by David (administrator) on 28-03-2016 at 19:05:45
Running from "C:\Users\David\Downloads"
Microsoft Windows 10 Home  (X64)
Model: GC517AA-ABA a6057c Manufacturer: HP-Pavilion
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/28/2016 04:35:51 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-M7CPVCS)
Description: Activation of app Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147023174 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (03/26/2016 07:58:35 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (03/26/2016 05:12:46 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {73c31cb9-912c-4c23-be15-40c214adb111}

Error: (03/25/2016 08:03:02 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (03/25/2016 08:00:48 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (03/24/2016 04:13:30 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (03/24/2016 03:37:51 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (03/24/2016 02:31:15 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (03/24/2016 11:29:50 AM) (Source: MsiInstaller) (User: DESKTOP-M7CPVCS)
Description: Product: Adobe Reader XI  MUI - Update '{AC76BA86-7AD7-FFFF-2550-7A8C40011014}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Error: (03/24/2016 11:29:50 AM) (Source: MsiInstaller) (User: DESKTOP-M7CPVCS)
Description: Product: Adobe Reader XI  MUI - Update '{AC76BA86-7AD7-0000-2550-7A8C40011015}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127


System errors:
=============
Error: (03/28/2016 06:51:50 PM) (Source: DCOM) (User: DESKTOP-M7CPVCS)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-M7CPVCSDavidS-1-5-21-1325842970-49511648-3306922493-1001LocalHost (Using LRPC)Microsoft.Windows.FeatureOnDemand.InsiderHub_10.0.10586.0_neutral_neutral_cw5n1h2txyewyS-1-15-2-4016783169-893401051-2237370320-274899566-412088533-2398988950-2155762795

Error: (03/28/2016 06:35:33 PM) (Source: Service Control Manager) (User: )
Description: The Sync Host_30645 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (03/28/2016 06:35:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (03/28/2016 05:40:19 PM) (Source: DCOM) (User: DESKTOP-M7CPVCS)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-M7CPVCSDavidS-1-5-21-1325842970-49511648-3306922493-1001LocalHost (Using LRPC)Microsoft.Windows.FeatureOnDemand.InsiderHub_10.0.10586.0_neutral_neutral_cw5n1h2txyewyS-1-15-2-4016783169-893401051-2237370320-274899566-412088533-2398988950-2155762795

Error: (03/28/2016 05:23:13 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the User Data Storage_21db4 service to connect.

Error: (03/28/2016 05:23:13 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Sync Host_21db4 service to connect.

Error: (03/28/2016 05:23:13 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the User Data Storage_21db4 service, but this action failed with the following error:
%%1056

Error: (03/28/2016 05:23:13 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the User Data Storage_21db4 service to connect.

Error: (03/28/2016 05:23:03 PM) (Source: Service Control Manager) (User: )
Description: The User Data Access_21db4 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (03/28/2016 05:23:03 PM) (Source: Service Control Manager) (User: )
Description: The User Data Storage_21db4 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (03/28/2016 04:35:51 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-M7CPVCS)
Description: Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2147023174

Error: (03/26/2016 07:58:35 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (03/26/2016 05:12:46 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {73c31cb9-912c-4c23-be15-40c214adb111}

Error: (03/25/2016 08:03:02 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (03/25/2016 08:00:48 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (03/24/2016 04:13:30 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (03/24/2016 03:37:51 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (03/24/2016 02:31:15 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (03/24/2016 11:29:50 AM) (Source: MsiInstaller)(User: DESKTOP-M7CPVCS)
Description: Adobe Reader XI  MUI{AC76BA86-7AD7-FFFF-2550-7A8C40011014}1625(NULL)(NULL)(NULL)

Error: (03/24/2016 11:29:50 AM) (Source: MsiInstaller)(User: DESKTOP-M7CPVCS)
Description: Adobe Reader XI  MUI{AC76BA86-7AD7-0000-2550-7A8C40011015}1625(NULL)(NULL)(NULL)


CodeIntegrity Errors:
===================================
  Date: 2016-03-28 17:27:30.796
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-26 20:00:42.884
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-23 11:23:13.034
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-20 19:56:17.828
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-20 00:08:19.062
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-19 21:43:05.673
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-19 21:37:02.334
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-19 14:11:35.282
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-19 17:43:01.920
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (HKLM\...\{30689060-43BD-46E9-8A54-E6CDB18AAB88}) (Version: 20.2.1 - HP Inc.) Hidden
ABBYY FineReader 9.0 Sprint (HKLM-x32\...\{F9000000-0018-0000-0000-074957833700}) (Version: 9.01.513.58212 - ABBYY) Hidden
ABBYY FineReader 9.0 Sprint (HKLM-x32\...\ABBYY FineReader 9.0 Sprint) (Version: 9.01.513.58212 - ABBYY)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.197 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.15)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.15 - Adobe Systems Incorporated)
APC PowerChute Personal Edition (HKLM-x32\...\{5A0C892E-FD1C-4203-941E-0956AED20A6A}) (Version: 2.1.1 - American Power Conversion Corporation)
Avast Internet Security (HKLM-x32\...\Avast) (Version: 11.1.2253 - AVAST Software)
Epson CreativeZone (HKLM-x32\...\{E6C82F8F-2031-4825-8CC3-98C5960875C1}) (Version:  - )
Epson Event Manager (HKLM-x32\...\{03B8AA32-F23C-4178-B8E6-09ECD07EAA47}) (Version: 2.40.0001 - SEIKO EPSON CORPORATION)
Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.10.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM-x32\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WorkForce 630 Series Printer Uninstall (HKLM\...\EPSON WorkForce 630 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.4i - SEIKO EPSON CORPORATION)
EpsonNet Setup 3.3 (HKLM-x32\...\{C9D8A041-2963-4B31-8FFC-1500F3DB9293}) (Version: 3.3b - SEIKO EPSON CORPORATION)
Evernote v. 5.9.6 (HKLM-x32\...\{A542D366-9877-11E5-B101-005056951CAD}) (Version: 5.9.6.9494 - Evernote Corp.)
GFI BackUp Freeware (HKLM-x32\...\GFI BackUp Freeware) (Version: 4.0 - GFI Software Ltd.)
Java 8 Update 73 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218073F0}) (Version: 8.0.730.2 - Oracle Corporation)
Macrium Reflect Free Edition (HKLM\...\{F05CC0B5-A93F-4BB8-9985-F7DE0BB76866}) (Version: 6.1.1196 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 6.1 - Paramount Software (UK) Ltd.)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 45.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 45.0.1 (x86 en-US)) (Version: 45.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 45.0.1.5918 - Mozilla)
OpenOffice 4.1.2 (HKLM-x32\...\{E6AD67BB-1C33-4AB3-A387-E0D48137AB70}) (Version: 4.12.9782 - Apache Software Foundation)
Polaris Office Sync (HKCU\...\InstallShield_{118B96A8-7C68-49F9-B64F-A7198ABCFEF4}) (Version: 2.008.002 - POLARIS OFFICE Corp.)
Polaris Office Sync (HKLM-x32\...\{118B96A8-7C68-49F9-B64F-A7198ABCFEF4}) (Version: 2.008.002 - POLARIS OFFICE Corp.) Hidden
Quicken 2004 (HKLM-x32\...\{54DE0B75-6CD9-44C4-B10A-1F25DA9899D8}) (Version: 13.00.0000 - Intuit) Hidden
Quicken 2004 (HKLM-x32\...\InstallShield_{54DE0B75-6CD9-44C4-B10A-1F25DA9899D8}) (Version: 13.00.0000 - Intuit)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version:  - )
SafeZone Stable 1.48.2066.44 (HKLM-x32\...\SafeZone 1.48.2066.44) (Version: 1.48.2066.44 - Avast Software) Hidden
skyhub (HKLM-x32\...\Zoolz2) (Version: 2.1 - skyhub)
WD Backup (HKLM-x32\...\{67C2F93C-8E4E-4BD2-863A-4DCE7EB359D9}) (Version: 1.2.5721.28811 - Western Digital Technologies, Inc) Hidden
WD Backup (HKLM-x32\...\{953eccd5-26ad-450b-af24-c50227e0fb74}) (Version: 1.2.5721.28811 - Western Digital Technologies, Inc.)
WD Drive Utilities (HKLM-x32\...\{22662b08-91e0-4540-bb98-c96f32e09417}) (Version: 1.3.0.18 - Western Digital Technologies, Inc.)
WD Drive Utilities (HKLM-x32\...\{DD0C1657-A79B-4FED-B70C-26C1FE50BFB5}) (Version: 1.3.0.18 - Western Digital Technologies, Inc.) Hidden
WD Quick View (HKLM-x32\...\{965D28B5-3C86-41FD-994E-D6376815C9B3}) (Version: 2.4.10.17 - Western Digital Technologies, Inc.)
WD Security (HKLM-x32\...\{429a42d7-4c55-44d4-b38a-5872a0d70495}) (Version: 1.3.0.18 - Western Digital Technologies, Inc.)
WD Security (HKLM-x32\...\{F1D5FC88-4EE0-4D0B-917B-60E930142FB9}) (Version: 1.3.0.18 - Western Digital Technologies, Inc.) Hidden

========================= Devices: ================================

Name: Unknown USB Device (Device Descriptor Request Failed)
Description: Unknown USB Device (Device Descriptor Request Failed)
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service:
Device ID: USB\VID_0000&PID_0002\6&5729ACF&0&4
Problem: : Windows has stopped this device because it has reported problems. (Code 43)
Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation.


========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 3574.46 MB
Available physical RAM: 1778.52 MB
Total Virtual: 4214.46 MB
Available Virtual: 2389.04 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.22 GB) (Free:413.71 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:298.09 GB) (Free:87.07 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-M7CPVCS

Administrator            David                    DefaultAccount           
Guest                    


**** End of log ****
 



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#2 Godlover

Godlover
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Posted 28 March 2016 - 08:04 PM

Now I go to check, and everything is OK.






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