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Computer freezing recently


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16 replies to this topic

#1 mtntech

mtntech

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Posted 28 March 2016 - 05:48 PM

So I suppose I should start out by stating what my computer is, this computer is a custom built pc meant for gaming. It has the following in it:
 
CPU: 
Intel Core i7-4820K 3.7GHz
 
GPU:
Nvidia GTX 970(can give more info if needed)
 
Memory: 
This computer came with 8 GB (2 x 4 GB) DDR3 1600
But recently changed to 16 GB (2 x 8GB) DDR3 
 
Storage:
1TB SATA III 7200RPM HDD + 64GB SSD
 
PSU:
850 watt power supply
 
OS:
windows 8.1
 
Okay, so now I can get into what has been going on. Around a month ago I got a 144 hz monitor to replace my main monitor(I run dual monitors, 1 of which is a 144hz the other is a 60hz). Right around this same time I also switched the memory from 8gb to 16gb in the computer, ever since then i have been getting weird problems. Normally once a day now at a random time my pc will freeze, and by freeze I mean my 2nd monitor will go black and nothing responds on my main monitor, to fix this I have to hold the button on the case to turn it off. Ive been watching the heat of the components in the computer, gpu normally around 65C when watching stream/gaming at the same time and cpu normally around 35-45C depending on game, so i wouldnt think this is causing the issue. Ive looked at task manager to see usages, nothing ever is above 25% except sometimes memory gets into the 50%'s when gaming and watching a stream at the same time. I have heard maybe its a memory problem so i ran memtest for the full 10 hours and it came up with nothing, everything checked out fine, also have checked my drivers and everything is up to date. Ran a virus scan, no problems, also checked my c drive and e drive, both checked out fine. So I really have no idea what is causing this issue and its starting to annoy me :s so ive come here asking for help, if you have any idea as to what may be causing this please please please let me know :D


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#2 dc3

dc3

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Posted 29 March 2016 - 12:43 PM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 mtntech

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Posted 29 March 2016 - 05:58 PM

http://speccy.piriform.com/results/FdjS4w2vzhcEmHJzbAgyXea

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Bailey (administrator) on 29-03-2016 at 18:56:15
Running from "E:\Downloads"
Microsoft Windows 8.1  (X64)
Model: MS-7760 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/29/2016 06:48:57 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (03/29/2016 06:48:57 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (03/28/2016 07:53:02 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (03/28/2016 07:53:02 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (03/28/2016 05:58:43 PM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume Recovery was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)
 
Error: (03/27/2016 10:21:58 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (03/27/2016 10:21:58 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (03/27/2016 10:16:12 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   16 4.9.1.6.5.3.6.1.B.1.0.1.A.F.5.A.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Bailey-2.local.
 
Error: (03/27/2016 10:16:12 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.224:5353   14 4.9.1.6.5.3.6.1.B.1.0.1.A.F.5.A.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Bailey.local.
 
Error: (03/27/2016 10:16:12 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   16 E.1.0.2.9.4.3.E.C.8.1.E.C.4.8.A.0.B.9.0.8.9.5.3.6.0.3.0.2.0.6.2.ip6.arpa. PTR Bailey-2.local.
 
 
System errors:
=============
Error: (03/28/2016 07:46:49 PM) (Source: DCOM) (User: BAILEY)
Description: {4AA0A5C4-1B9B-4F2E-99D7-99C6AEC83474}
 
Error: (03/28/2016 07:07:41 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
Error: (03/28/2016 07:07:41 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (03/27/2016 11:02:39 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgsvc service.
 
Error: (03/27/2016 10:34:36 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
 
Error: (03/27/2016 10:16:07 PM) (Source: BugCheck) (User: )
Description: 0x0000001a (0x0000000000041284, 0x00007ffa90024000, 0x00000000000014d3, 0xfffff58010804000)C:\Windows\MEMORY.DMP032716-33203-01
 
Error: (03/27/2016 10:15:48 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:43:28 PM on ‎3/‎27/‎2016 was unexpected.
 
Error: (03/27/2016 07:03:28 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:46:28 PM on ‎3/‎27/‎2016 was unexpected.
 
Error: (03/27/2016 05:26:28 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:14:18 PM on ‎3/‎27/‎2016 was unexpected.
 
Error: (03/26/2016 04:51:12 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
 
 
Microsoft Office Sessions:
=========================
Error: (03/29/2016 06:48:57 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F2030000E5050000
 
Error: (03/29/2016 06:48:57 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance163707000000000000000000008F020000
 
Error: (03/28/2016 07:53:02 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F2030000E5050000
 
Error: (03/28/2016 07:53:02 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance163707000000000000000000008F020000
 
Error: (03/28/2016 05:58:43 PM) (Source: Microsoft-Windows-Defrag)(User: )
Description: RecoveryThe parameter is incorrect. (0x80070057)
 
Error: (03/27/2016 10:21:58 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F2030000E5050000
 
Error: (03/27/2016 10:21:58 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance163707000000000000000000008F020000
 
Error: (03/27/2016 10:16:12 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   16 4.9.1.6.5.3.6.1.B.1.0.1.A.F.5.A.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Bailey-2.local.
 
Error: (03/27/2016 10:16:12 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.224:5353   14 4.9.1.6.5.3.6.1.B.1.0.1.A.F.5.A.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Bailey.local.
 
Error: (03/27/2016 10:16:12 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   16 E.1.0.2.9.4.3.E.C.8.1.E.C.4.8.A.0.B.9.0.8.9.5.3.6.0.3.0.2.0.6.2.ip6.arpa. PTR Bailey-2.local.
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-03-29 18:54:40.831
  Description: Code Integrity determined that a process (\Device\HarddiskVolume6\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-03-29 18:54:40.659
  Description: Code Integrity determined that a process (\Device\HarddiskVolume6\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-03-29 18:49:16.853
  Description: Code Integrity determined that a process (\Device\HarddiskVolume6\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume6\AVG\Framework\Common\avgfmwbasex.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-03-29 18:46:20.799
  Description: Code Integrity determined that a process (\Device\HarddiskVolume6\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume6\AVG\Framework\Common\avgfmwbasex.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-03-29 18:46:20.029
  Description: Code Integrity determined that a process (\Device\HarddiskVolume6\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume6\AVG\Framework\Common\avgfmwbasex.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-03-29 18:46:09.193
  Description: Code Integrity determined that a process (\Device\HarddiskVolume6\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume6\AVG\Framework\Common\avgfmwbasex.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-03-29 18:46:08.571
  Description: Code Integrity determined that a process (\Device\HarddiskVolume6\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume6\AVG\Framework\Common\avgfmwbasex.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-03-29 18:46:08.311
  Description: Code Integrity determined that a process (\Device\HarddiskVolume6\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume6\AVG\Framework\Common\avgfmwbasex.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-03-29 18:46:08.119
  Description: Code Integrity determined that a process (\Device\HarddiskVolume6\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume6\AVG\Framework\Common\avgfmwbasex.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-03-29 18:46:07.410
  Description: Code Integrity determined that a process (\Device\HarddiskVolume6\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume6\AVG\Framework\Common\avgfmwbasex.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.5.41372 - BitTorrent Inc.)
3DMark (HKLM-x32\...\{F1A6C690-C12C-4E7A-B4BD-958678215418}) (Version: 1.1 - Futuremark)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 17.0.0.172 - Adobe Systems Incorporated)
Adobe Flash Player 10 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 10.3.183.90 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 5.00 - Advanced Micro Devices, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{7FA9ECCF-A2DE-4DA1-BFF3-81260DBDA68F}) (Version: 4.1.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{691F30EB-9009-475A-B8A9-E1BF39598FD5}) (Version: 4.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
ASIO4ALL (HKLM-x32\...\ASIO4ALL) (Version: 2.11 Beta2 - Michael Tippach)
AVG (HKLM\...\{2B8ECD93-21E5-4FC5-9CA6-AD616C42BA63}) (Version: 16.51.7497 - AVG Technologies) Hidden
AVG (HKLM\...\AvgZen) (Version: 1.41.1.56922 - AVG Technologies)
AVG 2016 (HKLM\...\{ACC5B116-C09D-429E-9ACF-768FA52DC072}) (Version: 16.0.4545 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.51.7497 - AVG Technologies)
AVG Zen (HKLM\...\{CEDC1C27-A73A-4779-9121-DB77A8AE2003}) (Version: 1.41.29 - AVG Technologies) Hidden
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Borderlands 2 (HKLM-x32\...\Steam App 49520) (Version:  - Gearbox Software)
Borderlands: The Pre-Sequel (HKLM-x32\...\Qm9yZGVybGFuZHNUaGVQcmVTZXF1ZWw=_is1) (Version: 1 - )
Call of Duty 4: Modern Warfare (HKLM-x32\...\Steam App 7940) (Version:  - Infinity Ward)
Call of Duty: Modern Warfare 2 - Multiplayer (HKLM-x32\...\Steam App 10190) (Version:  - Infinity Ward)
Call of Duty: Modern Warfare 2 (HKLM-x32\...\Steam App 10180) (Version:  - Infinity Ward)
Call of Duty: World at War (HKLM-x32\...\Steam App 10090) (Version:  - Treyarch)
Catalyst Control Center Next Localization BR (HKLM\...\{B958524E-A41A-8D2E-731E-78C8C932F5ED}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{76FF8EEA-A2B2-1979-2A2C-238282A76616}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{804D2D3A-2A53-436A-28E9-3D5B54127AE8}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{0DA8E688-E5E8-6036-A272-E88E6DADDBC0}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{6B2CF40F-BACE-9E09-7C8B-BB3FD80CE4EF}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{E930EF99-63C8-CDB4-64A3-1C81C88B93D2}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{D38AD24D-4C74-7510-B738-0C61ADEB748F}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{6E1A9892-7E25-1C75-C264-AEFC043603B3}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{6F86ED69-6EA1-5E28-B1C9-88951D4C11D4}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{7B321DF7-3626-0CC3-C602-006B2339FCC8}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{C84209F4-7791-BBC2-0D96-54C4F7E3A1D1}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{47F93894-6A52-3BAD-A09D-5A854EC64EAC}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{7CD0DAA5-E50F-1E0E-BDFD-B822ED72B3E8}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{65F8CFAE-C252-C9F8-19D3-75B89219CB19}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{AD260A18-81FB-88A6-D675-67F0C5FA6B68}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{59A14182-5891-E163-53E6-48ECA577BC37}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{1C9F5285-292C-574C-8D1D-D076FAFDD71B}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{45E2F4E5-1AEF-4D75-0956-98B3B3F100D9}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{BC391806-CCBC-998C-935A-E4F22E8DBB02}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{21F05FFF-ADBD-F630-625E-E7CCA7ECBEC2}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{720C656A-E0C7-7DE1-9462-6D9364A27E97}) (Version: 2015.1118.123.2413 - Advanced Micro Devices, Inc.) Hidden
CEVO CS:GO Client Beta version 1.0 (HKLM-x32\...\CEVO CS:GO Client Beta_is1) (Version: 1.0 - )
Counter-Strike: Global Offensive (HKLM-x32\...\Steam App 730) (Version:  - Valve)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Darksiders II (HKLM-x32\...\Steam App 50650) (Version:  - Vigil Games)
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
Dota 2 (HKLM-x32\...\Steam App 570) (Version:  - Valve)
Fallout 4 (HKLM-x32\...\Steam App 377160) (Version:  - Bethesda Game Studios)
FL Studio 11 (HKLM-x32\...\FL Studio 11) (Version:  - Image-Line)
FlowStone FL 3.0 (HKLM-x32\...\FlowStone) (Version:  - )
FMW 1 (HKLM\...\{0AB3CCB3-5C0B-4C65-9FA4-CFEF6283F7F1}) (Version: 1.62.2 - AVG Technologies) Hidden
Futuremark SystemInfo (HKLM-x32\...\{BEE64C14-BEF1-4610-8A68-A16EAA47B882}) (Version: 4.17.0 - Futuremark Corporation)
Garry's Mod (HKLM-x32\...\Steam App 4000) (Version:  - Facepunch Studios)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.87 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.115 - Google Inc.) Hidden
Gyazo 3.2.1 (HKLM-x32\...\{6DB8C365-E719-4BA5-9594-10DFC244D3FD}_is1) (Version:  - Nota Inc.)
H1Z1 (HKLM-x32\...\Steam App 295110) (Version:  - Daybreak Games)
H1Z1: King of the Kill (HKLM-x32\...\Steam App 433850) (Version:  - Daybreak Game Company)
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
HLSW v1.4.0.2 (HKLM-x32\...\HLSW_is1) (Version:  - Stripf Software)
HyperCam 3 (HKLM-x32\...\HyperCam 3 3.6.1311.20) (Version: 3.6.1311.20 - Solveig Multimedia)
IL Shared Libraries (HKLM-x32\...\IL Shared Libraries) (Version:  - Image-Line)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.15.1730 - Intel Corporation)
Intel® Network Connections 18.5.54.0 (HKLM\...\PROSetDX) (Version: 18.5.54.0 - Intel)
Intel® Rapid Storage Technology enterprise (HKLM-x32\...\{8B313BF5-9BD5-42a3-94C1-A28AF3AA51CC}) (Version: 3.8.0.1106 - Intel Corporation)
Intel® SSD Toolbox (HKLM-x32\...\{06D085C8-1F00-11B2-96A7-8f0CE39193ED}) (Version: 3.3.3.400 - Intel Corporation)
iTunes (HKLM\...\{FBEB98F8-64E4-4FA3-A15E-4A9F42FF962E}) (Version: 12.3.2.35 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java SE Development Kit 8 Update 11 (HKLM-x32\...\{32A3A4F4-B792-11D6-A78A-00B0D0180110}) (Version: 8.0.110 - Oracle Corporation)
Killing Floor (HKLM-x32\...\Steam App 1250) (Version:  - Tripwire Interactive)
League of Legends (HKLM-x32\...\{79BF4901-1EC4-4726-B3C2-A7859706C6E7}) (Version: 3.0.0 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.0) (Version: 3.0.0 - Riot Games)
Logitech Gaming Software 8.58 (HKLM\...\Logitech Gaming Software) (Version: 8.58.183 - Logitech Inc.)
Mass Effect 2 (HKLM-x32\...\{75D84EF7-0D8C-4e70-B3FA-7B42A5D4E0EB}) (Version: 1.02 - Electronic Arts, Inc.)
Mass Effect 2 (HKLM-x32\...\{B4E34594-C285-4E8C-9F2B-6FEAE9D672A6}_is1) (Version:  - )
Metasequoia 4 (HKLM-x32\...\{19E245AB-F59F-4340-9D28-402F0591E892}) (Version: 4.2.4 - tetraface Inc.)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Desktop Engine (SONY_MEDIAMGR) (HKLM-x32\...\{E09B48B5-E141-427A-AB0C-D3605127224A}) (Version: 8.00.761 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23506 (HKLM-x32\...\{3ee5e5bb-b7cc-4556-8861-a00a82977d6c}) (Version: 14.0.23506.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23506 (HKLM-x32\...\{23daf363-3020-4059-b3ae-dc4ad39fed19}) (Version: 14.0.23506.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
Middle Earth Shadow of Mordor (HKLM-x32\...\Middle Earth Shadow of Mordor_is1) (Version:  - )
Minutor (HKLM-x32\...\{C23318A7-DFCC-4838-9434-6150A53A5ABF}) (Version: 2.0.1 - Sean Kasun)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
MSI Afterburner 4.2.0 (HKLM-x32\...\Afterburner) (Version: 4.2.0 - MSI Co., LTD)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.6.8 - Notepad++ Team)
NSIS HideMe (HKLM-x32\...\HideMe) (Version:  - )
NVIDIA 3D Vision Controller Driver 352.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 352.65 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 358.91 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 358.91 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.9.1.22 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.9.1.22 - NVIDIA Corporation)
NVIDIA Graphics Driver 358.91 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 358.91 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.4 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
Open Broadcaster Software (HKLM-x32\...\Open Broadcaster Software) (Version:  - )
OTPService (HKLM-x32\...\{B05F7750-8800-4520-9732-9C841246C8E2}_is1) (Version: 1.0.004 - MSI)
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.986 - Even Balance, Inc.)
Razer Chroma SDK Core Components (HKLM-x32\...\Razer Chroma SDK) (Version: 1.0.4 - Razer Inc.)
Razer Synapse (HKLM-x32\...\{0D78BEE2-F8FF-4498-AF1A-3FF81CED8AC6}) (Version: 1.18.21.27748 - Razer Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7037 - Realtek Semiconductor Corp.)
ReMouse Standard (HKLM-x32\...\ReMouse Standard_is1) (Version: Standard V3.5 - AutomaticSolution Software)
Roller Coaster Tycoon 3 Platinum  - CarlesNeo ! (HKLM-x32\...\Roller Coaster Tycoon 3 Platinum  - CarlesNeo !) (Version:  - )
Samsung Update (HKLM-x32\...\{00ABE05F-DB49-4421-AA35-833DD9A9A94D}) (Version: 2.2.12 - Samsung Electronics CO., LTD.)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.0260 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.9.1.22 - NVIDIA Corporation) Hidden
Sid Meiers Civilization Beyond Earth (HKLM-x32\...\U2lkTWVpZXJzQ2l2aWxpemF0aW9uQmV5b25kRWFydGg=_is1) (Version: 1 - )
Skype™ 7.18 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.18.109 - Skype Technologies S.A.)
Sniper Elite: Nazi Zombie Army 2 (HKLM-x32\...\Steam App 247910) (Version:  - )
Sony Media Manager 2.2 (HKLM-x32\...\{47AA42FD-0450-4CB4-ADAF-B6E770AA7B2F}) (Version: 2.2.93 - Sony)
Sound Blaster Cinema (HKLM-x32\...\{8801CA65-921A-4CCC-9D63-879D1D0BAA97}) (Version: 1.00.05 - Creative Technology Limited)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Sublime Text Build 3059 (HKLM\...\Sublime Text 3_is1) (Version:  - Sublime HQ Pty Ltd)
Super-Charger (HKLM-x32\...\{7CDF10DD-A9B5-4DA3-AB95-E193248D4369}_is1) (Version: 1.2.020 - MSI)
System Requirements Lab CYRI (HKLM-x32\...\{6C8C4577-8E15-4C63-96ED-D40F2072FF74}) (Version: 6.0.19.0 - Husdawg, LLC)
System Requirements Lab Detection (HKLM-x32\...\{C158E64C-7C15-4DB8-BCDE-14C6D9C29E8D}) (Version: 2.2.3.0 - Husdawg, LLC)
TAP-Windows 9.9.2 (HKLM\...\TAP-Windows) (Version: 9.9.2 - )
TeamSpeak 3 Client (HKCU\...\TeamSpeak 3 Client) (Version: 3.0.18 - TeamSpeak Systems GmbH)
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.18 - TeamSpeak Systems GmbH)
TeamSpeak 3 Client (HKLM-x32\...\TeamSpeak 3 Client) (Version: 3.0.16 - TeamSpeak Systems GmbH)
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.29947 - TeamViewer)
The Binding of Isaac Rebirth 1.0 (HKLM-x32\...\The Binding of Isaac Rebirth 1.0) (Version: 1.0 - Games on Cat-A-Cat.Net)
The Culling (HKLM-x32\...\Steam App 437220) (Version:  - Xaviant)
TheNewZ (HKLM-x32\...\TheNewZ) (Version: v1.3.3.7 - L.A.B. Productions)
Tom Clancy's The Division (HKLM-x32\...\Uplay Install 568) (Version:  - Ubisoft)
Uplay (HKLM-x32\...\Uplay) (Version: 17.1 - Ubisoft)
VC_CRT_x64 (HKLM\...\{54F2237F-018C-483B-8884-9FC0D88840C3}) (Version: 1.02.0000 - Intel Corporation) Hidden
VGA Boost (HKLM-x32\...\{809ACFAE-9A4D-4C60-9223-D8B615CD8CBA}}_is1) (Version: 1.0.0.7 - MSI)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Winki (HKLM-x32\...\{81CF5153-38CF-41e2-AC3C-3D477C987D96}_is1) (Version: 3.2.131 - MSI)
WinRAR 5.10 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.10.0 - win.rar GmbH)
Yet Another Zombie Defense (HKLM-x32\...\Steam App 270550) (Version:  - Awesome Games Studio)
ZoneAlarm Security Toolbar  (HKCU\...\zonealarm) (Version: 1.8.29.17 - Check Point Software Technologies LTD)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 17%
Total physical RAM: 16298.82 MB
Available physical RAM: 13504.08 MB
Total Virtual: 32682.82 MB
Available Virtual: 29507.11 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:58.18 GB) (Free:7.8 GB) NTFS
2 Drive d: (ASUS_VG248) (CDROM) (Total:0.36 GB) (Free:0 GB) UDF
3 Drive e: (New Volume) (Fixed) (Total:931.39 GB) (Free:385.68 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\BAILEY
 
Administrator            Bailey                   Guest                    
 
========================= Minidump Files ==================================
 
C:\Windows\Minidump\031216-15265-01.dmp
C:\Windows\Minidump\031316-40578-01.dmp
C:\Windows\Minidump\032316-33984-01.dmp
C:\Windows\Minidump\032716-33203-01.dmp
 
**** End of log ****


#4 dc3

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Posted 30 March 2016 - 09:41 AM

You have both AVG and ZoneAlarm installed.  You should never have more than one antivirus installed on a computer.  You need to uninstall one of these.  If you decide to uninstall AVG you should use their uninstaller tool.  If you decide to uninstall ZoneAlarm you need to use  their uninstall tool.  

 

IMPORTANT NOTE: Using more than one anti-virus program is not advisable. Why? The primary concern with doing so is due to Windows resource management and significant conflicts that can arise especially when they are running in real-time protection mode simultaneously. Even if one of them is disabled for use as a stand-alone on demand scanner, it can affect the other and cause conflicts. Anti-virus software components insert themselves deep into the operating systems core where they install kernel mode drivers that load at boot-up regardless of whether real-time protection is enabled or not. Thus, using multiple anti-virus solutions can result in kernel mode conflicts causing system instability, catastrophic crashes, slow performance and waste vital system resources. When actively running in the background while connected to the Internet, each anti-virus may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior.
 
Credit for this information goes to quietman7.

 

Your SSD is down to 14% (7.79GB) free space, if this gets any lower it could effect the performance of the computer.

 

The Intel Rapid Storage Driver is known to cause freezes.  You might try uninstalling it, it is not needed in your system. 


Edited by dc3, 30 March 2016 - 09:42 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 mtntech

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Posted 30 March 2016 - 10:12 AM

i  had actually just installed avg like 2 days ago(after crashes had already been occuring) so that i could run a test, honestly completely forgot i had zonealarm as i have never used it lol, ive been working on a solution for the SSD space and ill try to uninstall the other thing as well, thanks so much for the info



#6 dc3

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Posted 30 March 2016 - 10:18 AM

Let us know how it goes. :thumbup2:


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#7 mtntech

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Posted 30 March 2016 - 10:21 AM

uninstall this program? 

 

: intel rapid storage technology enterprise

 

 

edit: deleted this file ^

 

just now computer completely restarted, no warning, just restarted D:


Edited by mtntech, 30 March 2016 - 10:46 AM.


#8 dc3

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Posted 30 March 2016 - 10:57 AM

Let us know if there is any difference in the computer freezing.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 mtntech

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Posted 31 March 2016 - 01:24 PM

had the same crash occur just now that has been happening ):

 

edit: just froze once again, turned fans on gpu up to 60% so gpu isnt getting nearly as hot anymore but not sure why the computer keeps crashing D:


Edited by mtntech, 31 March 2016 - 01:41 PM.


#10 jcgriff2

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Posted 03 April 2016 - 01:11 PM

You had a BSOD back on 3/27 -- bugcheck = 0x1a = severe memory management error.

 

When you increased the RAM from 8 GB to 16 GB, did you install all new RAM or just add another 8 GB?

 

If the latter, is all the RAM perfectly matched?

 

If you just added 8 GB RAM to the existing 8 GB RAM, I would test by removing the added RAM and see if the system is still acting up (with just the original 8 GB RAM installed).

 

By your own words, the freezing started to occur after the RAM increase. 

 

Regards. . .

 

jcgriff2


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#11 dc3

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Posted 03 April 2016 - 01:22 PM

jcgriff2

 

The posted the Speccy Snapshot which shows that there are a matched pair of 8GB RAM modules.


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#12 jcgriff2

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Posted 03 April 2016 - 02:47 PM

Thank you.


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#13 dc3

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Posted 03 April 2016 - 02:50 PM

You are welcome.  I had thought of this too, this is why I requested the Speccy Snapshot. :thumbup2:


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#14 mtntech

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Posted 07 April 2016 - 05:50 PM

installed all new RAM, sorry been working late past week havent got back to posting, still having the crashes sadly

 

 

edit: crashed once again, so i took comp apart and replaced new memory with the old memory, will report back what happens


Edited by mtntech, 08 April 2016 - 02:14 PM.


#15 mtntech

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Posted 12 April 2016 - 02:56 PM

computer has stopped crashing since i put the old ram back in, all problems are gone. however what does this mean? the new ram i ordered is bad or not meant for this computer and i should send it back?






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