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ELO Touchscreen Doesn't Work With Optiplex 3020 SFF


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#1 jtphenom

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Posted 28 March 2016 - 04:31 PM

Hi Friends,

Another strange issue! I have an ELO 2201L hooked via DVI to an Optiplex 3020 SFF. Power light comes on for the ELO, but it doesn't pick up a signal from the DVI cable. Even when I push the menu buttons on the monitor, nothing comes up on the screen. VGA cable, some story.

Hook the ELO to a laptop via VGA, comes up automatically, no problem.

I shouldn't need ELO's driver just to get a DVI or VGA signal, though, right??

Is this a BIOS issue or what? Makes NO sense to me!

Thanks!
James


Edited by hamluis, 28 March 2016 - 04:44 PM.
Moved from Win 7 to External Hardware - Hamluis.


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#2 hamluis

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Posted 28 March 2016 - 04:45 PM

I would try a differnt monitor...and try this monitor on a different system.

 

Louis



#3 Chris Cosgrove

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Posted 28 March 2016 - 05:15 PM

Since this is a touch screen monitor it is possible that you do need the drivers for it. Here is ELO's support page, worth your while to have a look.

 

http://www.elotouch.com/Support/Downloads/dnld.asp

 

Chris Cosgrove



#4 jtphenom

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Posted 28 March 2016 - 05:20 PM

I have looked at the support page. I tried the monitor on a random laptop and it worked fine. That laptop didn't have the ELO drivers. Also, other (standard) monitors work fine with this computer.

#5 Chris Cosgrove

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Posted 28 March 2016 - 05:52 PM

The ELO monitor definitely works from what you have said, and the 3020 has no problems driving other monitors. There seem only to be two possibilities remaining - either the cable you are using from the 3020 to the monitor is faulty in some way or you do need the drivers.

 

I would look again at the available drivers. If you install the most appropriate one and it makes no difference you can always uninstall it.

 

Chris Cosgrove



#6 jtphenom

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Posted 28 March 2016 - 06:39 PM

Tried using a different cable and it didn't help. I think it's ridiculous to have to install drivers just to get a DVI signal to be recognized, but I guess that's my only option at this point.

#7 jtphenom

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Posted 28 March 2016 - 07:02 PM

I should mention that I don't even get anything on the display before the OS loads. I can't boot to BIOS or anything.




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